What Memora Health does

Memora Health developed an AI-powered intelligent care enablement platform that automates clinical workflows and longitudinal patient communication for healthcare providers and health plans. The platform uses retrieval-based conversational AI and natural language processing delivered via two-way SMS messaging—deliberately avoiding generative-language models to eliminate hallucination risk in clinical settings—and is backed by a clinician-curated library of more than 500 evidence-based care pathways. It maintains bi-directional integration with more than 60 electronic health record systems, pulling patient data from the EMR and writing patient-reported outcomes (symptom reports, surveys, SDOH responses) back into the patient record, and operates across eight specialty care program modules (maternal, surgical, gastrointestinal, oncology, chronic care management, population health, transitions of care) plus a core intelligent care platform. Reported outcomes include 85% of patient inquiries resolved without human intervention, 95% enrollment-stage engagement, 96% medication adherence in oncology programs, and 92% patient satisfaction in postpartum deployments.

The business model is enterprise SaaS subscription sold through a direct field-sales motion to large health systems, health payors, and digital health organizations, with target buyers including Chief Clinical Innovation Officers, Chief Digital Officers, and care delivery leadership; pricing is quote-based and not publicly disclosed, recurring on annual or monthly billing cadences. As of May 2021 the company had partnerships with 55+ healthcare organizations, and the named customer base has since expanded to include Mayo Clinic, Penn Medicine, Intermountain Health, Mount Sinai Hospital, Yale New Haven Health, Eisenhower Health, Northwell Health, Baylor Scott & White, Bon Secours Mercy Health, Baptist Health South Florida, Dana Farber Cancer Institute, Dell Medical School, and others. The platform is HIPAA-, GDPR-, and PIPEDA-compliant and was named to the 2023 CB Insights Digital Health 50 list.

Memora Health was founded in 2017, headquartered in San Francisco, California, and operated with 51–100 employees. It raised more than $80 million in total venture funding across a May 2021 seed led by Andreessen Horowitz ($10.5M), a February 2022 Series A led by Transformation Capital ($40M), and an April 2023 Series B led by General Catalyst ($30M) with participation from multiple health system strategic investors. In mid-2024 Memora Health was acquired by Commure, a healthcare operating systems provider, with the platform rebranded as Commure Engage; the Memora Health website now reads 'Memora Health Is Now Part of Commure.'

Name

Memora Health

Legal name

Memora Health Inc.

Website

https://memorahealth.com

Company type

Private

Founded year

2017

Operating status

Acquired

Headcount range

51–100 employees

Short description

Memora Health built an AI-powered, SMS-based intelligent care enablement platform that automates clinical workflows and patient communication for large U.S. health systems, payors, and digital health organizations across eight specialty care programs.

Ownership category

akta.pro rank

Product category

Healthcare Care Enablement Software

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN), eCOA/ePRO/eDiary & Patient-Facing Data Collection (HLACAOAB), Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

Keywords

• Conversational AI platform
• Patient engagement software
• Clinical workflow automation
• Care enablement solutions
• EHR-integrated messaging

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Enterprise SaaS Subscription (Care Enablement Platform): Memora Health generates revenue primarily through enterprise SaaS subscriptions to its intelligent care enablement platform, sold to health systems, payors, and digital health organizations. The platform is deployed across specific care programs (maternal, surgical, GI, cancer, chronic care management, population health, transitions of care). Pricing is subscription-based with the Terms of Service confirming automatically recurring periodic charges for subscription services.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels9 records

Core offering

Memora Health develops and sells an enterprise AI-powered intelligent care enablement platform that uses conversational AI and natural language processing to automate two-way SMS-based patient communication and clinical workflows for healthcare organizations. The platform integrates bi-directionally with major electronic health records and is delivered with more than 500 clinician-validated evidence-based care pathways across specialties including maternal care, surgical care, gastrointestinal care, cancer care, chronic care management, population health, and transitions of care. It is sold as a SaaS subscription to large health systems, payors, and digital health organizations via direct enterprise sales.

Product overview

Memora Health was an intelligent care enablement platform offering a core AI-powered platform with specialized Care Program modules. The platform-plus-modules architecture included the core Intelligent Care Enablement Platform as the foundation, with specialized programs for Maternal Care, Surgical Care, Gastrointestinal Care, Cancer Care, Chronic Care Management, Population Health, and Transitions of Care. The company was acquired by Commure in mid-2024 and its technology became part of Commure Engage, maintaining the same modular approach with care pathways across clinical specialties delivered via conversational AI through SMS.

Differentiator

Problem solved

Functional benefit

Products and services

• Intelligent Care Enablement Platform AI-powered enterprise SaaS platform that digitizes and automates clinical care programs, enabling healthcare organizations to deliver proactive, personalized patient engagement across complex care journeys via SMS-based conversational AI, with deep bi-directional EHR integration and clinical content databases.
• Maternal Care Program Specialized care program providing intelligent SMS support for patients through pregnancy, postpartum, and perinatal periods, including medication adherence tracking and care coordination.
• Surgical Care Program Care program delivering AI-backed SMS support for pre-operative preparation, post-discharge recovery, and symptom monitoring for surgical patients.
• Gastrointestinal (GI) Care Program Specialty care program for GI procedures and conditions, enabling intelligent patient education, medication adherence for GLP-1 medications, and procedure preparation support.
• Cancer Care Program Oncology-focused care program supporting oral therapy adherence, symptom management, and care coordination for cancer patients.
• Chronic Care Management Program Program supporting patients with chronic conditions through continuous monitoring, medication management, and care team collaboration.
• Population Health Program Comprehensive care program addressing health equity, social determinants of health, and preventive care across patient populations.
• Transitions of Care Program Care program focused on managing patient transitions between care settings, reducing readmissions, and ensuring continuity of care.
• Commure Engage AI-powered patient engagement platform (formerly Memora Health) offering call center agents, referral management, and care pathways. Provides end-to-end patient engagement from intake to ongoing care coordination.

Quantifiable outcome

• 85% of patient inquiries resolved by AI assistant (Average of Programs on Memora's latest AI model)
• +9 more outcomes

Named customers17 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature15 records

Partnerships

13 partnerships are on record, tiered core and major.

• CommurecoreStrategic or Co-development Partner · 20 December 2024Commure acquired Memora Health, with the acquisition closing in mid-2024 (reported December 2024). Memora Health is now part of Commure, enhancing Commure's intelligent care navigation capabilities. The Memora platform is integrated into Commure's product suite under Commure Engage. Latham & Watkins LLP advised Memora Health in the acquisition.
• Mayo CliniccoreStrategic or Co-development Partner · 22 February 2022Mayo Clinic partnered with Memora Health for virtual care delivery and complex care management. Mayo Clinic also participated as a health system partner in Memora's $40M funding round led by Transformation Capital (February 2022), signaling both a commercial and financial partnership relationship. Mayo Clinic is one of Memora's flagship customers using the platform across care programs.
• Penn MedicinecoreStrategic or Co-development Partner · 22 February 2022Penn Medicine partnered with Memora Health for digital health program development including a rapid-cycle innovation initiative to redesign fertility care. Penn Medicine's Chief Clinical Innovation Officer Dr. Mark Townsend appears on Memora's Care Delivery Podcast, indicating an ongoing advisory and testimonial relationship. Penn Medicine is listed as a customer logo and partner on Memora's website.
• Edward Elmhurst HealthmajorStrategic or Co-development Partner · 22 February 2022Edward Elmhurst Health partnered with Memora Health for virtual care delivery and complex care management, as announced alongside the February 2022 $40M funding round. Edward Elmhurst Health is a not-for-profit health system in Illinois.
• Dana Farber Cancer InstitutecoreStrategic or Co-development Partner · 21 May 2021Dana Farber Cancer Institute partnered with Memora Health as part of the 55+ healthcare organizations using Memora's intelligent virtual care platform as of May 2021. The partnership involves using Memora's platform to support cancer care and oral therapy adherence programs.
• Intermountain HealthcoreStrategic or Co-development PartnerIntermountain Health partnered with Memora Health to scale innovative care delivery programs. The partnership is announced publicly on Memora's news section and Intermountain Health is featured as a customer logo on the website. Intermountain Health is listed as a customer of Commure Engage post-acquisition.
• Baylor Scott & White HealthmajorStrategic or Co-development PartnerBaylor Scott & White Health is listed as a customer logo on Memora Health's website, indicating an active commercial partnership for the deployment of Memora's intelligent care enablement platform.
• Bon Secours Mercy HealthmajorStrategic or Co-development PartnerBon Secours Mercy Health partnered with Memora Health, with Chief Clinical Innovation Officer Dr. Mark Townsend featured as a guest on the Memora Health Care Delivery Podcast discussing effective healthcare technology, AI adoption, and ambient listening.
• Baptist Health South FloridamajorStrategic or Co-development PartnerBaptist Health South Florida partnered with Memora Health. SVP and Chief Digital and Information Officer Tony Ambrozie appeared on the Memora Health Care Delivery Podcast discussing digital health, patient experience modernization, and AI in healthcare.
• Northwell HealthmajorStrategic or Co-development PartnerNorthwell Health is listed as a customer logo on Memora Health's website, indicating an active commercial partnership for deploying intelligent care enablement technology.
• Mount Sinai HospitalcoreStrategic or Co-development PartnerMount Sinai Hospital deployed Memora's platform for orthopedic care with patient education and clinical care coordination. Case study results show 20% increase in patients discharged directly to home. Featured in Commure Engage's customer stories post-acquisition.
• Yale New Haven HealthcoreStrategic or Co-development PartnerYale New Haven Health used Memora's pre-appointment texting platform, achieving a 54% reduction in no-show and cancellation rates. Featured as a customer story in Commure Engage's case study portfolio post-acquisition.
• Eisenhower HealthmajorStrategic or Co-development PartnerEisenhower Health partnered with Memora for oncology care, using AI-powered SMS to advance oncology care delivery. Eisenhower Health is featured as a case study on Memora's website.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Luma Health: Luma Health offers a patient engagement platform with automated SMS outreach, appointment reminders, and two-way messaging integrated with EHRs. Direct overlap with Memora on SMS-based patient communication for health systems.
• CipherHealth: CipherHealth provides patient outreach, rounding, and post-discharge engagement tools to health systems via automated communication workflows. Comparable in targeting the same enterprise health-system buyer with care-transition and post-acute engagement use cases.
• GetWellNetwork: GetWellNetwork delivers interactive patient engagement and care-pathway tools across the inpatient and ambulatory continuum. Overlaps with Memora on longitudinal patient engagement for health systems and on care program libraries.
• Twistle by Health Catalyst: Twistle (acquired by Health Catalyst) provides automated patient engagement and care-pathway messaging via SMS and patient portal. Closely comparable to Memora on AI-driven care pathways and EHR-integrated patient communication.
• Force Therapeutics: Force Therapeutics delivers digital care pathways for musculoskeletal and surgical recovery with patient engagement and outcomes tracking. Directly overlaps with Memora's Surgical Care and orthopedic recovery use cases.
• Conversa Health (Amwell): Conversa Health, part of Amwell, offers automated conversational virtual care and patient engagement for health systems. Closely comparable to Memora on AI-powered patient conversations across care episodes.

Emerging players

• Notable: Notable applies AI and automation to patient intake, scheduling, and outreach workflows for health systems. Competes with Memora on automated patient engagement but focuses more on front-office workflows than longitudinal care programs.
• Hyro AI: Hyro AI provides conversational AI assistants for healthcare including patient engagement, scheduling, and FAQ automation. Overlaps with Memora's conversational AI approach but applies generative models with adaptive dialogue.

Broad incumbents

• Epic Systems (MyChart): Epic's MyChart is the dominant patient portal and messaging platform bundled with the leading hospital EHR. Represents the bundled incumbent that Memora must displace or integrate alongside for health-system contracts.
• Salesforce Health Cloud: Salesforce Health Cloud offers enterprise CRM and patient engagement capabilities to payers and providers. Comparable as a broad incumbent platform competing for the same health-system and payer engagement budget.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/memorahealth
• LinkedInlinkedin.com/company/memora-health

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds8 records

Investors21 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Memora Health