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Movidesk

Full company profile

uuid0000q6m

Namestring
Movidesk
Websiteurl
movidesk.com
Company typeenum
Private
Founded yearint
2016
Descriptiontext

Movidesk is a Brazilian software-as-a-service company that provides customer service and helpdesk solutions, including ticket management, customer relationship tools, and support automation for businesses. Founded in 2016 and headquartered in Blumenau, Brazil, the company operates a unified platform targeting organizations seeking to streamline support operations, though specific named modules, pricing tiers, and feature-level technical details are not publicly disclosed. Movidesk was acquired by Zenvia Inc., a NASDAQ-listed communications company (ticker: ZENV), and now operates as a wholly-owned subsidiary within Zenvia's broader portfolio.

The company's business model is consistent with a horizontal SaaS helpdesk play serving Brazilian SMB and mid-market customers, but specific revenue mechanics, contract structures, pricing, and customer segmentation are not disclosed in public sources. Movidesk raised approximately $2.76 million across three funding rounds between 2017 and 2019, with investors including Redpoint eventures, ABSeed Ventures, Barrah Investimentos, and WOW Aceleradora. Following the Zenvia acquisition, independent funding activity ceased. The company employs 101-250 people and is led by co-founder and CEO Donisete Gomes, alongside a COO, CPO, and department heads covering customer experience, engineering, strategy, finance, and sales.

In February 2026, Zenvia announced a renegotiation of the acquisition earnout, extending approximately BRL 253 million in payments over 72 months through December 2032, alongside plans to spin off Zenvia's CPaaS business as an independent subsidiary to refocus on SaaS offerings — a move that repositions Movidesk as a retained core SaaS asset within the post-spin portfolio.

Short descriptiontext

Movidesk is a Brazilian SaaS company, founded in 2016 and based in Blumenau, that provides customer service and helpdesk software — including ticket management and support automation — to businesses, now operating as a wholly-owned subsidiary of Zenvia Inc.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
101–250
akta.pro rankint
HeadquartersBlumenau, Brazil
HQ citystring
Blumenau
HQ countrystring
Brazil
HQ regionstring
Latin America
Markets served

Serves global market

Keyword5 values
customer service software, help desk platform, ticket management system, support automation tools, SaaS helpdesk
Industry1 code
1IT Governance, Risk & Compliance (IT GRC) Platforms
CodeHDAEALAKPrimaryYes
NAICS code2 codes
  • Computer Systems Design and Related Services5415
  • Other Computer Related Services541519
SIC code1 code
  • Services-Prepackaged Software7372
Product category
Customer Service / Help Desk Software
Social media profiles2 records
Cost components5 values
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
GTM typeB2B
B2B
Offering typeSoftware
Software
Core offering1 text field

Movidesk is a SaaS-based customer service and help desk platform that provides ticket management, customer relationship tools, and support automation capabilities for businesses. The product is delivered as a unified cloud platform aimed at streamlining customer service operations for organizations.

Differentiator
Functional benefit
Problem solved
Product overview1 text field

Movidesk is a SaaS-based customer service and help desk platform. Based on its acquisition by Zenvia and positioning within their SaaS-focused strategy, Movidesk provides customer relationship management and support ticket management solutions. The product portfolio consists of a core unified platform, though specific named modules or sub-products are not detailed in the available sources.

Product and service1 record
1Movidesk
CategoryHelp Desk / Customer Service Software
Description

A SaaS customer service and help desk platform that provides ticket management, customer relationship tools, and support automation capabilities for businesses. The unified platform enables organizations to streamline and manage their customer support operations.

Scale indicator1 record

Each record includes

Type, Value, Description, Source

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight3 records

Each record includes

Type, Description

Peers10 records
1Intercom
TypeDirect peer
Description

AI-first customer service platform combining helpdesk ticketing, live chat, and automation — competes in the same customer support SaaS category as Movidesk.

2HubSpot Service Hub
TypeBroad incumbent
Description

Service Hub is HubSpot's customer service module within its broader CRM platform — overlaps Movidesk's ticketing and CRM capabilities but is one product in a much wider suite.

3Zoho Desk
TypeDirect peer
Description

Cloud-based helpdesk software offering ticketing, automation, and customer management as part of Zoho's broader suite — directly comparable in functionality and target segment.

4Zendesk
TypeDirect peer
Description

Pioneer in cloud-based helpdesk and customer service software with ticket management, automation, and CRM tools — the global category leader most directly comparable to Movidesk's core offering.

5Freshworks (Freshdesk)
TypeDirect peer
Description

Freshdesk is a SaaS helpdesk and customer service platform targeting SMB and mid-market with ticketing, automations, and CRM — a near-direct functional competitor to Movidesk.

6Salesforce Service Cloud
TypeBroad incumbent
Description

Enterprise-grade customer service platform within Salesforce's broader CRM ecosystem — provides case management, automation, and AI agents overlapping with Movidesk but at the enterprise tier.

7TOTVS
TypeRegional player
Description

Largest Brazilian enterprise software vendor offering ERP, CRM, and customer service modules — a domestic incumbent with overlapping customer service functionality in Movidesk's home market.

8Take Blip
TypeRegional player
Description

Brazilian conversational AI and customer engagement platform — competes with Movidesk in Brazilian customer service deployments, particularly for messaging and automation use cases.

9VTEX
TypeRegional player
Description

Brazilian SaaS company serving enterprise digital commerce — comparable as a peer Brazilian B2B SaaS at similar scale, though the core product category differs (commerce vs. helpdesk).

10Linx
TypeRegional player
Description

Brazilian retail and omnichannel software provider — comparable as a Brazilian enterprise SaaS peer with similar enterprise customer base and recurring-revenue model.

Market position
Strengths4 records

Each record includes

Headline, Details, Source

Weaknesses4 records

Each record includes

Headline, Details, Source

Competitive moat3 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights5 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI maturity
App detail

Has app

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles8 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds3 records

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors5 records

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Movidesk

Customer Service / Help Desk Softwaremovidesk.com

Movidesk is a Brazilian SaaS company, founded in 2016 and based in Blumenau, that provides customer service and helpdesk software — including ticket management and support automation — to businesses, now operating as a wholly-owned subsidiary of Zenvia Inc.

What Movidesk does

Movidesk is a Brazilian software-as-a-service company that provides customer service and helpdesk solutions, including ticket management, customer relationship tools, and support automation for businesses. Founded in 2016 and headquartered in Blumenau, Brazil, the company operates a unified platform targeting organizations seeking to streamline support operations, though specific named modules, pricing tiers, and feature-level technical details are not publicly disclosed. Movidesk was acquired by Zenvia Inc., a NASDAQ-listed communications company (ticker: ZENV), and now operates as a wholly-owned subsidiary within Zenvia's broader portfolio.

The company's business model is consistent with a horizontal SaaS helpdesk play serving Brazilian SMB and mid-market customers, but specific revenue mechanics, contract structures, pricing, and customer segmentation are not disclosed in public sources. Movidesk raised approximately $2.76 million across three funding rounds between 2017 and 2019, with investors including Redpoint eventures, ABSeed Ventures, Barrah Investimentos, and WOW Aceleradora. Following the Zenvia acquisition, independent funding activity ceased. The company employs 101-250 people and is led by co-founder and CEO Donisete Gomes, alongside a COO, CPO, and department heads covering customer experience, engineering, strategy, finance, and sales.

In February 2026, Zenvia announced a renegotiation of the acquisition earnout, extending approximately BRL 253 million in payments over 72 months through December 2032, alongside plans to spin off Zenvia's CPaaS business as an independent subsidiary to refocus on SaaS offerings — a move that repositions Movidesk as a retained core SaaS asset within the post-spin portfolio.

Movidesk firmographics

Firmographics
Name
Movidesk
Website
https://movidesk.com
Company type
Private
Founded year
2016
Operating status
Operating
Headcount range
101–250 employees
Short description
Movidesk is a Brazilian SaaS company, founded in 2016 and based in Blumenau, that provides customer service and helpdesk software — including ticket management and support automation — to businesses, now operating as a wholly-owned subsidiary of Zenvia Inc.
Ownership category
akta.pro rank

Movidesk industry classification

Industry
Product category
Customer Service / Help Desk Software
NAICS
Computer Systems Design and Related Services (5415), Other Computer Related Services (541519)
SIC
Services-Prepackaged Software (7372)
akta.pro primary industry
IT Governance, Risk & Compliance (IT GRC) Platforms (HDAEALAK)

Keywords

  • Customer service software
  • Help desk platform
  • Ticket management system
  • Support automation tools
  • SaaS helpdesk

Where Movidesk is headquartered

Location

Headquarters

HQ city
Blumenau
HQ country
Brazil
HQ region
Latin America

Markets served

Movidesk business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Movidesk product offering

Product offering

Core offering

Movidesk is a SaaS-based customer service and help desk platform that provides ticket management, customer relationship tools, and support automation capabilities for businesses. The product is delivered as a unified cloud platform aimed at streamlining customer service operations for organizations.

Product overview

Movidesk is a SaaS-based customer service and help desk platform. Based on its acquisition by Zenvia and positioning within their SaaS-focused strategy, Movidesk provides customer relationship management and support ticket management solutions. The product portfolio consists of a core unified platform, though specific named modules or sub-products are not detailed in the available sources.

Differentiator

Problem solved

Functional benefit

Products and services

  • Movidesk A SaaS customer service and help desk platform that provides ticket management, customer relationship tools, and support automation capabilities for businesses. The unified platform enables organizations to streamline and manage their customer support operations.

Companies that use Movidesk

Customer profile

Ideal customer profiles1 record

Movidesk technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

Movidesk partnerships and signals

Strategic signal

Scale indicators1 record

Recent moves6 records

Expansion highlights3 records

Movidesk competitors and assessment

Company assessment

Direct peers

  • Intercom: AI-first customer service platform combining helpdesk ticketing, live chat, and automation — competes in the same customer support SaaS category as Movidesk.
  • Zoho Desk: Cloud-based helpdesk software offering ticketing, automation, and customer management as part of Zoho's broader suite — directly comparable in functionality and target segment.
  • Zendesk: Pioneer in cloud-based helpdesk and customer service software with ticket management, automation, and CRM tools — the global category leader most directly comparable to Movidesk's core offering.
  • Freshworks (Freshdesk): Freshdesk is a SaaS helpdesk and customer service platform targeting SMB and mid-market with ticketing, automations, and CRM — a near-direct functional competitor to Movidesk.

Broad incumbents

  • HubSpot Service Hub: Service Hub is HubSpot's customer service module within its broader CRM platform — overlaps Movidesk's ticketing and CRM capabilities but is one product in a much wider suite.
  • Salesforce Service Cloud: Enterprise-grade customer service platform within Salesforce's broader CRM ecosystem — provides case management, automation, and AI agents overlapping with Movidesk but at the enterprise tier.

Regional players

  • TOTVS: Largest Brazilian enterprise software vendor offering ERP, CRM, and customer service modules — a domestic incumbent with overlapping customer service functionality in Movidesk's home market.
  • Take Blip: Brazilian conversational AI and customer engagement platform — competes with Movidesk in Brazilian customer service deployments, particularly for messaging and automation use cases.
  • VTEX: Brazilian SaaS company serving enterprise digital commerce — comparable as a peer Brazilian B2B SaaS at similar scale, though the core product category differs (commerce vs. helpdesk).
  • Linx: Brazilian retail and omnichannel software provider — comparable as a Brazilian enterprise SaaS peer with similar enterprise customer base and recurring-revenue model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

Movidesk social profiles

Digital presence

Movidesk financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Movidesk leadership team

Management profile

Number of profiles

Profiles8 records

Movidesk funding detail

Funding detail

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Movidesk M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Movidesk

What does Movidesk do?

Movidesk is a SaaS-based customer service and help desk platform that provides ticket management, customer relationship tools, and support automation capabilities for businesses. The product is delivered as a unified cloud platform aimed at streamlining customer service operations for organizations.

Is Movidesk a public or private company?

Movidesk is a private company. It is classified as corporate owned and is currently operating.

When was Movidesk founded?

Movidesk was founded in 2016. It employs 101 to 250 people.

Where is Movidesk based?

Movidesk is headquartered in Blumenau, Brazil, in the Latin America region.

Who are Movidesk's main competitors?

Direct peers on record are Intercom, Zoho Desk, Zendesk and Freshworks (Freshdesk). Broad incumbents are HubSpot Service Hub and Salesforce Service Cloud. Regional players are TOTVS, Take Blip, VTEX and Linx.

Does Movidesk have an API?

No public API is recorded for Movidesk.

What industry is Movidesk in?

Movidesk's product category is Customer Service / Help Desk Software. Its primary akta.pro industry code is HDAEALAK, IT Governance, Risk & Compliance (IT GRC) Platforms. Its NAICS code is 5415 and its SIC code is 7372.

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Live signals
Investing.comZenvia renegotiates Movidesk earnout, extends payment to 2032 By Investing.comZenvia Inc. (NASDAQ:ZENV) has renegotiated the earnout payment for its Movidesk acquisition, extending an outstanding balance of BRL 253 million over a 72-month period ending December 2032, with monthly payments starting at BRL 2 million in 2026 and increasing to BRL 3 million in 2027. The renegotiation includes an option for Zenvia to convert approximately BRL 100 million of the debt into equity during specified conversion periods. The company also announced plans to spin off its Communications Platform as a Service (CPaaS) business as an independent wholly owned subsidiary to focus on SaaS offerings.PR NewswireZENVIA announces successful renegotiation of Movidesk's earnoutZenvia Inc. announced the successful renegotiation of Movidesk's earnout, extending the total outstanding amount of approximately BRL 253 million over 72 months with final maturity in December 2032. Under the agreement, payments are structured in phases: BRL 2 million in 12 monthly installments through 2026, BRL 3 million in 12 monthly installments through 2027, and the remainder in 60 monthly installments from 2028 to 2032. Zenvia also retains the option to convert approximately BRL 100 million of total debt into equity, subject to agreed conversion periods.PR NewswireZENVIA Reports Q4 2023 and FY 2023 ResultsZenvia Inc. reported Q4 2023 revenues of BRL 217.0 million (up 24.1% YoY) and full-year 2023 revenues of BRL 807.6 million (up 6.7% YoY), with Normalized EBITDA reaching BRL 76.1 million in FY 2023, more than three times the BRL 23.5 million recorded in 2022. The company resolved its medium and long-term funding gap through strategic debt renegotiations with banks and earnout renegotiations for acquired entities Movidesk and D1, along with a BRL 50 million personal investment by Founder and CEO Cassio Bobsin. Zenvia introduced 2024 guidance projecting Normalized EBITDA of BRL 120-140 million, representing approximately 70% year-over-year growth.StartupblinkTop Startups in BlumenauThe article presents a ranked list of top startups in Blumenau, Brazil, categorized by industry sectors such as Software & Data, Ecommerce, and Social & Leisure. It highlights key metrics including total funding raised, employee numbers, and global ecosystem rankings for the region's startup landscape. Specific companies like Paytrack, LINCROS, and Movidesk are identified as leaders in funding and hiring within the local market.PR NewswireZENVIA announces agreement with D1 and Movidesk to extend paymentsZenvia Inc. announced the successful renegotiation of remaining payments tied to its acquisitions of D1 and Movidesk, reducing the amount payable until end of 2023 from R$360 million to R$31 million. D1's final installment will now be paid in monthly tranches through February 2025, while Movidesk's earn-out will be spread over 36 months from January 2024, with variable amounts tied to gross margin targets. As part of the integration, Movidesk's founder and former CEO Donisete Gomes will step down by the end of November 2022, with the company citing a challenging global funding environment for tech companies as the driver for cash preservation initiatives.PR NewswireZenvia Reports Q2 2022 ResultsZenvia Inc. reported Q2 2022 financial results with net revenues up 50.3% year-over-year to BRL 203.9 million, while adjusted gross margin expanded 500 basis points to 37.8%, driven by strong organic growth and M&A integration. The company closed the Movidesk acquisition on May 2, 2022, adding 2,500 customers with BRL 46 million in annual recurring revenue, and is reaffirming its full-year 2022 guidance of BRL 875-925 million in revenue with 43-51% year-over-year growth.PR NewswireZENVIA Reports Q1 2022 ResultsZENVIA Inc. reported Q1 2022 results with net revenues increasing 61.0% year-over-year to BRL 197.6 million, driven by strong organic growth of 36.0% and contributions from acquisitions. Adjusted Gross Margin expanded 650 basis points to 33.8%, reflecting improved revenue mix toward higher-margin products and successful integration of recently acquired companies. The company completed its Movidesk acquisition on May 2, 2022, launched a new Zenvia Campaign SaaS product in early April, and provided FY 2022 guidance of BRL 875-925 million in revenue (43%-51% YoY growth).PR NewswireZENVIA announces closing of Movidesk acquisitionZenvia Inc. announced the closing of its acquisition of Movidesk, a customer service solutions provider, on May 3, 2022. This acquisition is part of Zenvia's strategy to consolidate its position as a leading provider of end-to-end customer experience SaaS platforms in Latin America and involves a cash payment of R$296 million plus additional earn-out payments based on performance targets. Movidesk will begin contributing to Zenvia's financial results as of May 2022, enhancing Zenvia's ability to provide customer service solutions.PR NewswireZENVIA announces agreement to acquire MovideskZENVIA announced the signing of definitive contracts to acquire Movidesk, a Brazilian customer service software provider. The transaction is expected to close in the first quarter of 2022 and aims to integrate Movidesk's support intelligence with ZENVIA's communication platform to create end-to-end customer journeys. Following the acquisition, the combined entity will serve approximately 14,000 customers and generate annual revenues exceeding R$600 million.