What JD Logistics does

JD Logistics (京东物流, ticker 2618.HK) is a technology-driven supply chain solutions provider and publicly listed subsidiary of JD.com (京东集团), formally established in April 2017 from JD.com's internal logistics division and IPO'd on the Hong Kong Stock Exchange in May 2021. The company operates one of the largest self-operated logistics infrastructures in China, comprising 3,600+ warehouses totaling more than 34 million square meters, 130,000+ logistics routes covering 99%+ of the population, 10,000+ new energy vehicles, 210.44 MW of installed rooftop solar capacity, and an international footprint spanning 25+ countries with ~1 million square meters of overseas warehouse space and nearly 400 bonded/direct-mail/overseas warehouses. As of 2024 the company reported 498,709 employees. It serves both enterprise (B2B) clients via dedicated sales teams and account managers and individual (B2C) consumers through its website, mobile app, WeChat mini-program, and 950616 service hotline.

The product portfolio spans eight primary verticals: express delivery (JD Speedy Express, JD Standard Express, same-city 30-minute service), freight services (heavy goods 20kg+, full truckload 3,000kg+), integrated warehousing and distribution (business warehouse, e-commerce warehouse, smart business warehouse, JD Cloud Warehouse), bulk item services (home appliances and furniture), cold chain, pharmaceutical logistics (NMPA-compliant, 300+ cities), and international logistics. Supporting offerings include value-added services (insurance, installation, repair, cleaning, robot aftersales), JD Services+ for home appliances and electronics, and transportation capacity services (dedicated lines, full-cargo aircraft charter). The technology layer comprises proprietary systems — WMS (warehouse management), WCS (equipment control), RCS (robot control coordinating hundreds of robots), LMS (logistics management) — the Wolf Clan robotics series (ZhiLang, TianLang, DiLang, automatic sorting walls), the ShiNengFang visual analysis system, the Aidon mobile data terminal, the JingTanHui SCEMP carbon management platform (certified by eight national ministries), and the digital supply chain "super brain." CMMI-5 and DCMM Level 5 certifications and 5,000+ patents and software copyrights indicate sustained R&D depth.

The revenue model is primarily transaction-fee based across the delivery service lines, complemented by managed-services revenue from integrated warehousing and distribution, and professional-services revenue from installation/maintenance/cleaning. Pricing is quote-based and negotiated at the enterprise level by sales account managers, with monthly billing cadence and no public pricing list. Customer segments are organized vertically — FMCG, 3C electronics, home furnishings, apparel, home appliances, automotive, fresh food, and pharmaceuticals — with named enterprise references spanning Wufangzhai (五芳斋), Baxia (八喜), W Auto, Panasonic, Tsingtao Beer, Hegrid, and L Platform across use cases including peak-season handling (120M units in one Dragon Boat Festival), cold chain (logistics costs reduced from 29% to 18%), multi-channel inventory (order error rate of 0.013% vs industry 0.03%), and automotive spare parts (95.5% first-order fulfillment, 35% inventory reduction). Go-to-market combines direct enterprise sales with self-service digital channels for consumers and SMBs, and a dedicated merchant workbench for batch enterprise orders. Following an April 2023 restructuring into four independent divisions (Supply Chain, Express, Freight, International), the company has expanded internationally with the April 2025 launch of a self-built European logistics network and the Joyexpress international express brand.

Name

JD Logistics

Legal name

JD Logistics (京东物流)

Website

https://www.jdl.com

Company type

Public

Founded year

2007

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

JD Logistics (京东物流, 2618.HK) is a publicly listed Chinese technology-driven supply chain solutions provider operating 3,600+ self-operated warehouses across China and 25+ countries. It serves enterprise clients and consumers across express, freight, warehousing, cold chain, pharmaceutical, and international logistics verticals.

Ownership category

akta.pro rank

Product category

Logistics Services

NAICS

Specialized Freight (except Used Goods) Trucking, Long-Distance (48423), Specialized Freight Trucking (4842), Material Handling Equipment Manufacturing (33392)

SIC

Arrangement Of Transportation Of Freight & Cargo (4731), Trucking (No Local) (4213), Industrial Trucks, Tractors, Trailors & Stackers (3537)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industries

Food & Beverage (Non-Pharma Cold/Chilled/Frozen) (TLAIALAI), Real-Time Operational Visibility & Exception Management (TLAEAKAC)

Keywords

• Integrated supply chain
• Express delivery services
• Warehousing and distribution
• Cold chain logistics
• Logistics technology

Headquarters

HQ city

Beijing

HQ country

China

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. 快递服务 (Express Delivery): Express delivery services including JD特快 (JD Speedy Express) and 京东标快 (JD Standard Express) for time-sensitive and cost-effective delivery options
2. 快运服务 (Freight Services): Heavy freight services for items over 20kg including 重货标快 and 整车直达 for full truckload shipments
3. 仓配一体 (Integrated Warehousing and Distribution): Integrated warehousing and distribution services with self-operated warehouses and cloud warehouse network
4. 冷链服务 (Cold Chain): Full-process cold chain logistics for fresh food and perishable goods with temperature-controlled storage and transportation
5. 医药服务 (Pharmaceutical Logistics): Compliant pharmaceutical logistics with multi-temperature layer fulfillment services covering 300+ cities
6. 国际物流 (International Logistics): Cross-border logistics services including bonded warehouses, overseas warehouses, and international express covering 25+ countries
7. 增值服务 (Value-Added Services): Additional services including insurance, installation, repair, cleaning, and specialized handling
8. 京东服务+ (JD Services+): Installation, maintenance, and cleaning services for home appliances and electronics

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

JD Logistics operates an integrated supply chain network providing express delivery, freight, warehousing and distribution, cold chain, pharmaceutical, and international logistics services to enterprise and consumer customers. The company combines self-operated physical infrastructure (3,600+ warehouses, 34+ million sqm) with proprietary technology including robotics, AI-powered warehouse management systems, and the SCEMP carbon management platform.

Product overview

JD Logistics operates as a comprehensive technology-driven supply chain solutions provider with a multi-tiered product portfolio spanning core logistics services, technology platforms, and增值 services. The core service stack includes express delivery (京东特快/京东标快), freight services (重货标快/整车直达), integrated warehousing and distribution (仓配一体 with 商务仓/电商仓/智能商务仓/京东云仓), bulk item services (大件服务), cold chain logistics (冷链服务), pharmaceutical logistics (医药服务), and international logistics (国际物流). Supporting infrastructure includes transportation capacity services (专线包仓/全货机包机) and JD Services+ offering installation, maintenance, and cleaning. The technology layer comprises intelligent warehousing platforms (智能仓储) with proprietary robot systems (智狼/天狼/地狼 series), intelligent logistics parks (智能物流园区), digital supply chain solutions (数智化供应链), and specialized tools like the 京碳惠SCEMP carbon management platform and 视能方 visual analysis system. Industry-specific solutions target consumer goods, electronics, home furnishings, apparel, appliances, automotive, and fresh food sectors.

Differentiator

Problem solved

Functional benefit

Brands

• 京东特快 (JD Speedy Express): High-time-efficiency, safe and reliable, door-to-door express delivery service.
• 京东标快 (JD Standard Express)
• 生鲜特快 (Fresh Food Express Delivery)
• 生鲜标快 (Fresh Food Standard Express)
• 重货标快 (Heavy Freight Standard)
• 整车直达 (Direct Full Truckload)
• 机器人服务 (Robot Service)
• 京碳惠 SCEMP
• 青流计划 (Green Stream Initiative)
• Joyexpress

Products and services

• JD Speedy Express (京东特快) High-end express delivery service with guaranteed time commitment, offering same-day delivery in same city and next-morning delivery for cross-province shipments. Features priority handling and 1-hour pickup response, targeting time-sensitive shipments for enterprise and individual customers.
• JD Standard Express (京东标快) Standard express delivery service covering all of mainland China including Hong Kong and Macau, operating 365 days a year including holidays with 1-hour pickup and door-to-door delivery. Targets cost-effective time-stable shipments.
• Fresh Food Express (生鲜特快) Temperature-controlled express delivery for fresh food offering fast delivery, stable timing, high quality, and multi-temperature layer packaging services for fresh and perishable goods.
• Same City Delivery (同城急送) Same-city instant delivery service with the fastest 30-minute delivery, dedicated courier for door-to-door service within the city.
• Heavy Freight Standard (重货标快) Express logistics service for bulk goods weighing 20kg and above, serving scenarios including individual shipments, e-commerce, store transfers, and factory bulk shipments with same-province next-day delivery.
• Direct Full Truckload (整车直达) Dedicated truckload shipping service for goods weighing 3000kg+ with point-to-point or multi-point direct delivery, featuring 40-minute quote response and GPS tracking.
• Business Warehouse (商务仓) Premium integrated warehousing and distribution service providing high-quality storage and logistics fulfillment for e-commerce merchants.
• E-commerce Warehouse (电商仓) Cost-effective integrated warehousing and distribution service for e-commerce platforms with stable and affordable logistics solutions.
• Smart Business Warehouse (智能商务仓) One-stop fully managed inventory service with intelligent warehouse management capabilities for comprehensive supply chain control.
• JD Cloud Warehouse (京东云仓) Integrated supply chain SaaS+ service solution enabling partners to leverage JD's warehouse network through cloud-based management tools.
• Reverse Logistics (逆向产品) After-sales service solution providing nearby disposal and rapid loss recovery with full-process return handling for merchants and enterprise customers.
• Bulk Business Warehouse (大件商务仓) Integrated warehousing and distribution supply chain service for bulk items including home appliances and furniture.
• Fresh Storage 211 (生鲜仓储211) Integrated storage and delivery service providing 211 delivery timeliness (morning order afternoon delivery, afternoon order next-morning delivery) and multi-wave production capabilities for fresh food.
• Cold Chain Scheduled Freight (冷链卡班) National cold chain less-than-truckload transport service with scheduled routes and temperature control for fresh and perishable goods.
• Pharmaceutical Business Warehouse (医药商务仓) Compliant, secure, and efficient pharmaceutical storage service meeting NMPA (National Medical Products Administration) standards for drug warehousing across 300+ cities.
• Pharmaceutical Cold Express (医冷快递) Express cold chain delivery for pharmaceuticals with punctual delivery and full-process compliant precise temperature control for time-sensitive medical products.
• Cross-border End-to-End (跨境端到端) Full-process cross-border logistics service with online ordering, tracking, controlled timeliness, and comprehensive insurance for enterprise customers.
• International Express (国际快递) International express service from China to overseas countries with time-leading, safe, and reliable delivery covering 25+ countries and regions.
• JD Services+ Installation (京东服务+ 安装服务) Home appliance, home furnishing, and EV charging pile installation services covering 31 service management centers across 300+ cities for enterprise and consumer customers.
• JD Services+ Maintenance (京东服务+ 维修服务) Household and 3C product repair with 10-second response for home repairs, 5-minute response for 3C, 2-hour door service, and 95% first-time fix rate.
• Dedicated Line Warehousing (专线包仓) Scheduled transport service using road, rail, and air routes with stable timing and cost-effective less-than-container loading dispatch for B2B enterprise customers.
• Full Cargo Aircraft Charter (全货机包机) Aircraft charter, pallet, and hold space services for domestic and international routes covering general and special cargo with all-weather availability for enterprise customers.
• Joyexpress International Express Brand International express brand offering cross-border express delivery services from China to Europe with self-built European logistics network infrastructure.
• Smart Warehousing Solution (智能仓储) Digital, intelligent, and software-hardware integrated logistics technology solutions using proprietary systems (RCS, LMS, WMS, WCS) for automated warehouse management sold as a platform to enterprise customers.
• Digitalized Supply Chain (数智化供应链) Digital supply chain solutions with intelligent transportation and materials management platforms, integrating strategic planning, network optimization, and consulting services for enterprise customers.

Quantifiable outcome

• Order fulfillment rate improvement to 90%+
• +7 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature9 records

Partnerships

Two partnerships are on record, tiered core.

• China E-commerce Logistics Packaging Standards AlliancecoreStrategic or Co-development Partner · 1 August 2019Co-founded China's first e-commerce logistics packaging standards alliance together with seven institutions, establishing industry standards for sustainable packaging.
• Green Stream Initiative Partners (百余家品牌商)coreStrategic or Co-development Partner · 1 January 2017Green Stream Initiative (青流计划) is a sustainability strategic project partnering with over 100 brands to promote green logistics, involving 300,000 businesses and hundreds of millions of consumers. Joint initiatives include reusable packaging, clean energy vehicles, and carbon reduction programs.

Scale indicators14 records

Recent moves9 records

Expansion highlights7 records

Direct peers

• SF Express: SF Express is China's largest integrated express logistics company and JD Logistics' most direct competitor in time-sensitive parcel delivery, freight, and supply chain services. Both operate self-owned fleets, warehouse networks, and pursue enterprise supply chain contracts across similar verticals.
• Cainiao Network: Cainiao is Alibaba's smart logistics network and JD Logistics' closest structural analog—each is the captive logistics arm of a major Chinese e-commerce platform expanding into third-party supply chain services. Both compete heavily on e-commerce fulfillment, cross-border logistics, and last-mile technology.
• ZTO Express: ZTO Express is one of China's largest express delivery companies by parcel volume (NYSE: ZTO) and competes directly with JD Logistics in standard express and e-commerce fulfillment, though with a more asset-light franchise model. Comparable customer base of Chinese e-commerce sellers and enterprise shippers.
• J&T Express: J&T Express is a fast-growing Chinese-origin logistics company that expanded rapidly across Southeast Asia and now Europe, Latin America, and the Middle East. Directly comparable for international expansion ambitions and Chinese cross-border e-commerce flows—competing head-to-head with JD Logistics' Joyexpress brand.
• YTO Express: YTO Express is a top-tier Chinese express delivery company (SSE: 600233) serving similar e-commerce, enterprise, and consumer customers. Comparable parcel volume scale, network coverage, and B2B fulfillment capabilities, though with less emphasis on integrated supply chain services.
• STO Express: STO Express is a major Chinese parcel delivery company competing directly in standard express, e-commerce fulfillment, and last-mile delivery. Similar operating geography, customer overlap with Chinese e-commerce sellers, and parallel expansion into supply chain solutions.
• Best Inc. Best Inc. is a Chinese smart supply chain company offering express delivery, freight, warehousing, and cross-border services. Comparable in offering integrated supply chain solutions, similar enterprise customer base, and parallel build-out of technology-enabled logistics platforms.

Broad incumbents

• DHL Supply Chain: DHL Supply Chain is the global contract logistics leader and offers warehousing, distribution, and supply chain management across all major industries. Comparable for enterprise supply chain contracts, contract logistics capabilities, and international reach—though operating at far larger global scale.

Others

• JD.com: JD.com is the parent company of JD Logistics and one of its largest customers. While not a peer in the traditional sense, JD.com's e-commerce volume dictates JD Logistics' captive revenue base and represents both the structural anchor and concentration risk for the business.

Emerging players

• Meituan Instashopping / Ma Shan Sheng: Meituan operates on-demand local delivery and increasingly warehousing/fulfillment for its instant retail business, including 30-minute local delivery that competes with JD Logistics' same-city delivery services. Emerging player in last-mile and on-demand fulfillment where JD also operates.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat8 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries1 record

Funding overview

Funding rounds3 records

Investors13 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments5 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about JD Logistics