PatientPing

What PatientPing does

PatientPing was a Boston-based healthcare technology company founded in 2013 that built real-time care coordination and patient event notification software for the U.S. healthcare ecosystem. The company's flagship Pings™ product notified care teams, health plans, and state agencies in real time when patients experienced care events across hospitals, post-acute facilities, behavioral health providers, and pharmacies. The underlying technology aggregated and routed longitudinal patient data spanning physical and behavioral health settings, integrating with electronic health records (EHRs), health information exchanges (HIEs), and pharmacy management systems. PatientPing was acquired by Appriss Health in August 2021; the combined entity subsequently rebranded as Bamboo Health, which now operates a Real-Time Care Intelligence™ platform processing approximately 1 billion patient encounters annually across 2,500 hospitals and 50 state governments.

Under the Bamboo Health umbrella, PatientPing's Pings™ sits within a broader product portfolio that includes Stories™ (patient journey insights at the point of care), Spotlights™ (performance metrics for population health), Rising Risk (high-utilizer prediction), Care Gaps, Gaps in Coding, Bamboo TEAM Bundles (surgical episode optimization using predictive analytics), and Automated Transitions (discharge follow-up). The platform also incorporates the PDMP suite inherited from Appriss Health (PMP AWARxE®, PMP Gateway®, NarxCare®) and a behavioral health stack (OpenBeds®, Bamboo Bridge®, Crisis Management System, Treatment Connection™, Justice Involved). The combined platform achieves 100% coverage of top 10 ranked hospitals and major retail pharmacy chains and is used by 50%+ of the country's largest health plans, with named customers including Mayo Clinic, Kaiser Permanente, United Healthcare, Houston Methodist, UChicago Medicine, Penn Medicine, Boston Children's Hospital, Memorial Hermann, Walgreens, and Oak St. Health.

The business operates an enterprise subscription SaaS model with annual billing cadence and quote-based pricing typical of healthcare HIT deployments, with per-encounter, per-provider, and per-member pricing structures. The go-to-market is enterprise field sales targeting three primary segments: hospitals and health systems (care coordination and value-based care performance management), health plans (care management for Commercial, Medicare Advantage, and Medicaid populations), and state governments (controlled substance monitoring and behavioral health access). Customer evidence includes quantified outcomes such as $680,000+ in coordinated care savings at Houston Methodist, 90%+ improvement in patient follow-up care at Your Health, and a 5x increase in appointment adherence with Bamboo Bridge® at Privia Medical Group.

Name

PatientPing

Legal name

Bamboo Health

Website

https://patientping.com

Company type

Private

Founded year

2013

Operating status

Acquired

Headcount range

51–100 employees

Short description

PatientPing, founded in 2013 and acquired by Appriss Health (now Bamboo Health) in 2021, developed real-time care coordination and patient event notification software serving hospitals, health plans, and state governments across a network processing 1 billion patient encounters annually at 2,500 hospitals.

Ownership category

akta.pro rank

Product category

Healthcare Care Coordination Software

SIC

Services-Health Services (8000), Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

Keywords

• Care coordination software
• Real-time patient notifications
• Behavioral health referrals
• PDMP monitoring
• Patient journey analytics

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Healthcare Software Platform Subscription: Subscription-based SaaS model providing real-time care intelligence and coordination tools to healthcare providers, health plans, and state governments. Revenue derived from per-encounter, per-provider, or per-member pricing structures typical in healthcare HIT.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

PatientPing provides a Real-Time Care Intelligence platform that notifies care teams, health plans, and state governments in real time when patients experience care events across physical and behavioral health settings. The solution enables care coordination through Pings™ real-time notifications, Stories™ longitudinal patient history, and integration with EHRs, HIEs, and pharmacy management systems. Now operating under Bamboo Health, the platform combines care coordination with PDMP monitoring, behavioral health capacity management, and predictive analytics for value-based care.

Product overview

Bamboo Health offers a unified Real-Time Care Intelligence™ platform with multiple integrated modules and products. The platform connects payers, providers, and state governments through a comprehensive care collaboration network. Core products include Pings™ (real-time notifications), Stories™ (patient journey insights), Rising Risk (high-risk patient identification), and Care Gaps (care gap closure). The platform also includes specialized solutions: Bamboo TEAM Bundles (surgical episode optimization with predictive analytics), Automated Transitions (post-discharge follow-up), and various behavioral health tools (OpenBeds®, Crisis Management, Treatment Connection™). For controlled substance monitoring, the PDMP suite includes PMP AWARxE®, PMP Gateway®, and NarxCare® analytics. Two umbrella platforms—Bamboo Bridge® (care navigation) and Bamboo Intelligence Hub™ (care intelligence consolidation)—combine multiple solutions to serve the care collaboration ecosystem across 2,500 hospitals and 50 state governments.

Differentiator

Problem solved

Functional benefit

Products and services

• Pings™ Real-time notifications that alert care teams and health plans when patients experience care events, enabling immediate follow-up and care coordination across the care continuum.
• Stories™ Provides real-time patient history integrated at the point of care, delivering longitudinal patient journey insights across physical and behavioral health settings.
• Spotlights™ Surfaces key patient insights with real-time, easy-to-use metrics to support population health management for providers and health plans.
• Rising Risk Identifies patients at risk of becoming high utilizers of care that may be overlooked by traditional risk models.
• Care Gaps Helps providers and health plans identify and close gaps in care to improve patient outcomes and value-based care performance.
• Automated Transitions Tracks every patient discharge event in real time across the network to complete follow-up while reducing care gaps, administrative burden, and total cost of care at scale.
• Discharge Summaries Delivers critical patient insights during care transitions to support coordination at discharge.
• Gaps in Coding Provides near real-time diagnostic code identification from validated clinical and network data to enable accurate clinical documentation.
• Bamboo TEAM Bundles Optimizes surgical episodes with real-time insights and predictive analytics to improve benchmarks and reduce episode costs.
• OpenBeds® Real-time behavioral health capacity management and referral network solution helping states and providers improve access to behavioral healthcare.
• Crisis Management System Connects call centers, mobile response teams, and treatment providers to streamline access to care during behavioral health crises.
• Treatment Connection™ Connects the public to mental health assessments and treatment resources.
• Justice Involved Ensures care continuity for justice-involved populations with real-time alerts of law enforcement events.
• Bamboo Bridge® Combines key platform solutions with care navigation services to connect patients to appropriate physical and behavioral health services.
• Bamboo Intelligence Hub™ Unified platform combining key solutions for improved physical and behavioral healthcare intelligence and coordination.
• PMP AWARxE®

Quantifiable outcome

• Reduced 80-day referral delays to just weeks with 5x increase in patients keeping first appointment
• +3 more outcomes

Named customers13 records

Segments8 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability1 record

Feature8 records

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Collective Medical (PointClickCare): Collective Medical operates a care coordination notification network very similar to PatientPing's Pings™ and was PatientPing's most direct competitor before being acquired by PointClickCare. Both networks focus on real-time ADT-based care event notifications across hospitals, plans, and post-acute providers.
• Health Catalyst: Health Catalyst provides a data and analytics platform for health systems and plans, including population health, value-based care, and care management workflows. It competes with Bamboo Health's Spotlights™, Rising Risk, and Care Gaps modules.
• Arcadia: Arcadia offers a population health management and care coordination platform to ACOs, health plans, and providers. It directly competes with Bamboo Health's value-based care analytics, care management, and rising-risk identification capabilities.
• CarePort Health (WellSky): CarePort (WellSky) powers care transitions, discharge planning, and post-acute referrals for hospitals, health plans, and post-acute providers. It overlaps directly with Automated Transitions, Discharge Summaries, and post-acute coordination features.

Broad incumbents

• Epic Systems (Care Everywhere): Epic's Care Everywhere, Carequality, and Happy Together provide interoperability and longitudinal record exchange to most U.S. hospitals. As the dominant EHR, Epic represents both the largest integration partner and the most significant potential substitute for third-party care coordination networks.
• Oracle Health (Cerner): Oracle Health (formerly Cerner) operates the HealtheIntent population health platform and a large EHR footprint. It overlaps with PatientPing/Bamboo Health on care coordination, transitions of care, and population health analytics delivered to health systems and plans.

Emerging players

• Datavant: Datavant provides health data connectivity and record-linking infrastructure for providers, payers, and life sciences. While more infrastructure-focused than Bamboo Health's application layer, it competes on enabling longitudinal patient data and cross-organisation exchange.
• 1upHealth: 1upHealth is an FHIR-based interoperability and value-based care platform connecting payers, providers, and apps. It overlaps with Bamboo Health's EHR/HIE integration layer and care gap closure functionality, particularly for payer-provider data exchange.
• Innovaccer: Innovaccer offers a unified data platform and care management suite for health systems, ACOs, and payers. It competes with Bamboo Health on population health, care coordination, and provider engagement, particularly for value-based care contracts.

Others

• Appriss Insights (Bamboo Health sister business): Appriss Insights (now part of Bamboo Health) historically delivered the PDMP and behavioural health solutions that merged with PatientPing in 2021. As the combining counterpart in the acquisition, it is the closest internal comparator and now operates alongside PatientPing inside the same platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/patientping
• Facebookfacebook.com/patientping
• LinkedInlinkedin.com/company/patientping

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds4 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PatientPing