Doku

What Doku does

DOKU (legally PT Nusa Satu Inti Artha) is an Indonesian payment technology company founded in 2007 and headquartered in Jakarta, positioned as the pioneer payment gateway in Indonesia. Its core platform aggregates 45+ payment methods — including bank transfers, cards, e-wallets, QRIS, paylater, and convenience-store cash — behind a single integration layer, with a 10+ year proprietary fraud detection system, PCI DSS and ISO/IEC 27001 certifications, and a Bank Indonesia Payment Service Provider (PJP) Level 1 license spanning payment gateway, remittance, e-money, e-wallets, and QRIS. DOKU serves over 150,000 active merchants and 4 million end users, processing more than 360 million transactions and over 330 trillion IDR in cumulative volume with a target 99.95% uptime, and holds enterprise relationships with Garuda Indonesia, Pertamina, Lazada, H&M, Jetstar, Zalora, and Maxim among others.

The product portfolio extends well beyond a vanilla gateway. Merchants can integrate via Direct API, pre-built Checkout page, or no-code Payment Link, while e-commerce operators use Shopify, Magento, and WooCommerce plugins; payout services cover domestic and cross-border flows plus cash withdrawal, and adjacent products include an Embedded Wallet (Wallet as a Service), Sub-Account for multi-entity fund management, PayChat for WhatsApp-based payments, and FlexiBill for subscription billing. DOKU runs a hybrid go-to-market combining self-serve digital onboarding (10-minute merchant registration) for SMEs with dedicated enterprise sales for verticals such as Travel & Hospitality, Logistics, Financial Services, Insurance, and Retail. Revenue is generated primarily through transaction-based fees on gateway processing, payouts, and Sub-Account fund movement, with subscription economics embedded in the Wallet as a Service offering; pricing is quote-based rather than publicly disclosed.

Strategically, DOKU has scaled via a $32 million Apis Partners round in 2021, the acquisition of senangPay in 2022, and a February 2026 strategic partnership with Ant International to introduce multi-currency settlement and AI-driven cross-border and working-capital tools for Indonesian merchants. The company is private, founder-influenced, with no disclosed parent or institutional ownership structure beyond Apis Partners' growth investment, and operates from a single headquarters in Jakarta's Sudirman business district with regional expansion now extending into Malaysia, Singapore, and Thailand through QRIS cross-border acceptance and the Ant International rail.

Name

Doku

Legal name

PT Nusa Satu Inti Artha (DOKU)

Website

https://doku.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

251–500 employees

Short description

DOKU is an Indonesian payment gateway pioneer (founded 2007) serving 150K+ merchants with 45+ payment methods, payouts, embedded wallet, and sub-account infrastructure, holding a Bank Indonesia PJP Level 1 license and targeting SMBs and enterprises across Indonesia and Southeast Asia.

Ownership category

akta.pro rank

Product category

Payment Gateway / Payment Processing

NAICS

Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

PSP Aggregators / PayFac Enablement (Gateway Layer) (FSAMACAK)

akta.pro secondary industries

Alternative Payment Methods (APMs) Enablement (BNPL, wallets, local methods) (FSAMACAE), Merchant-of-Record (MoR) & Payment Facilitation (PayFac) Infrastructure (FSAGABAE)

Keywords

• Payment gateway services
• Digital payment processing
• Cross-border remittance
• Embedded wallet solutions
• Online payment infrastructure

Headquarters

HQ city

Jakarta

HQ country

Indonesia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Payment Gateway Transaction Fees: DOKU charges transaction fees for processing payments through its payment gateway. Merchants pay per transaction based on payment method used, with rates varying by channel (credit card, bank transfer, e-wallet, QRIS).
2. Payout and Disbursement Services: Fees charged for domestic and cross-border payout services, including bank transfers and e-wallet disbursements to partners, agents, or customers.
3. Sub-Account Platform: No setup fee for creating sub-accounts; pricing based on actual fund movement including transfers and disbursements, charged per transaction.
4. Wallet as a Service: Revenue from providing embedded wallet infrastructure to businesses wanting to offer digital wallet features to their users.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

DOKU is an Indonesian payment gateway platform enabling businesses to accept and disburse digital payments across 45+ methods including bank transfers, cards, e-wallets, QRIS, and paylater. The platform offers multiple integration options (Checkout, Direct API, Plugins, Payment Link, Digital Catalog, QRIS) and extends into payouts (domestic and cross-border), Wallet-as-a-Service, Sub Account fund management, PayChat for WhatsApp, and FlexiBill subscription billing.

Product overview

DOKU is an Indonesian payment technology company and pioneer of payment gateway services in Indonesia, operating as PT Nusa Satu Inti Artha. The platform operates as a modular payment platform offering core payment gateway infrastructure (DOKU Payment Gateway) with multiple integration options including pre-built Checkout page, Direct API for full customization, Plugins for e-commerce platforms (Shopify, Magento, WooCommerce), Payment Link for link-based payments, Digital Catalog for catalog-based sales, and QRIS for QR code payments. The platform extends into payouts with Domestic Payouts, Cross Border Payouts, and Cash Withdrawal services. Additional wallet and account management features include Embedded Wallet (Wallet as a Service), Sub Account for fund visibility and management, PayChat for WhatsApp-based payments, and FlexiBill for subscription billing. DOKU supports 45+ payment methods including banks, cards, cash (convenience stores), e-wallets, QRIS, and paylater options.

Differentiator

Problem solved

Functional benefit

Products and services

• DOKU Payment Gateway (Accept Payment) Core payment gateway platform enabling businesses to accept online payments through multiple methods including cards, bank transfers, e-wallets, and QR codes. Targeted at merchants across SMB and enterprise segments in Indonesia.
• DOKU Checkout Pre-built checkout page solution for quick integration, allowing merchants to accept online payments without custom development. Targeted at SMBs and merchants needing fast deployment.
• DOKU Direct API API integration solution providing full control over payment page branding and customization for merchants with development capabilities. Targeted at enterprises and developers needing full customization.
• DOKU Plugin Pre-built payment plugins for e-commerce platforms including Shopify, Magento, and WooCommerce for seamless payment integration. Targeted at online retailers and e-commerce merchants.
• DOKU Payment Link Shareable payment link solution allowing merchants to accept payments via a simple URL without website integration. Targeted at SMBs, social sellers, and businesses without websites.
• DOKU Digital Catalog Instant digital product catalog that can accept payments through a single link, enabling businesses without websites to sell online. Targeted at SMBs and informal businesses needing catalog-based sales.
• DOKU QRIS QR code payment solution supporting Indonesia's national QR standard (QRIS) for contactless payments, including cross-border acceptance for tourists from Malaysia, Singapore, and Thailand. Targeted at merchants needing QR-based payments including retail and travel verticals.
• DOKU Domestic Payouts Fast disbursement service for sending funds across Indonesia, enabling businesses to make domestic payouts to bank accounts and e-wallets. Targeted at logistics, insurance, and businesses needing partner/customer payouts.
• DOKU Cross Border Payouts Global payout service enabling international disbursements to Indonesia, simplifying cross-border remittance for businesses. Targeted at enterprises and remittance operators needing cross-border fund flows.
• DOKU Embedded Wallet (Wallet as a Service) White-label digital wallet solution enabling businesses to add wallet capabilities to their applications without building infrastructure from scratch. Targeted at fintechs, loyalty programs, and digital platforms needing embedded wallet functionality.
• DOKU Sub Account Smart account management solution for businesses to manage deposits, commissions, and fund flows with transparency and visibility, including deposit system, unified ledger, collect and route, and fund oversight features. Targeted at multi-branch businesses, marketplaces, and enterprises with complex fund flows.
• DOKU PayChat End-to-end WhatsApp payment solution with automated chatbot for order processing, from product selection to payment confirmation, designed for high chat volume scalability. Targeted at SMBs and merchants selling through chat commerce.

Quantifiable outcome

• Process 330T+ in transaction volumes
• +3 more outcomes

Named customers14 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• Ant InternationalcoreStrategic or Co-development Partner · 27 February 2026Strategic partnership combining DOKU's local expertise in Indonesia with Antom's global infrastructure. The collaboration introduces multi-currency capabilities and AI-driven tools to support cross-border trade and working capital solutions for merchants. Both companies view local infrastructure as essential for enabling secure, scalable digital transactions while connecting Indonesian businesses to the broader Southeast Asian market.
• ExpatifysupportingGTM or Marketing Partner · 1 February 2026Partnership to strengthen the digital commerce ecosystem for local brands ahead of Ramadan, helping Indonesian businesses leverage digital payment solutions for growth.
• ShopifysupportingTechnology or IntegrationPre-built DOKU Plugin integration for Shopify merchants, enabling seamless payment acceptance on the Shopify platform without custom development.
• Bank IndonesiacoreStrategic or Co-development PartnerRegulatory licensing and partnership for Payment Gateway, Remittance, E-money, E-Wallets, and QRIS services. DOKU is a licensed PJP Level 1 operator.
• Dukcapil (Population and Civil Registration Agency)supportingStrategic or Co-development PartnerIdentity verification partnership with Indonesia's Population and Civil Registration Agency for KYC and identity verification services.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Midtrans: Indonesian payment gateway operated by GoTo (publicly listed). Midtrans competes directly with DOKU in online payments for merchants and benefits from integration with GoPay, Gojek, and Tokopedia's ecosystem reach.
• Xendit: Indonesia- and Southeast Asia-focused payment gateway serving SMBs and enterprises with similar payment-acceptance and disbursement products. Xendit is the most direct head-to-head competitor to DOKU in the Indonesian market, having raised materially more capital.
• iPay88: Southeast Asian payment gateway with deep Indonesian presence offering card and alternative payment processing for merchants. Comparable in customer base and product scope, though with a more traditional payment-processor orientation.
• Finpay: Indonesian payment gateway serving both enterprise and SMB merchants with similar multi-method acceptance. Comparable in geographic focus and target customer segments, though smaller in scale than DOKU.

Broad incumbents

• Stripe: Global payment infrastructure provider offering gateway, payouts, and embedded financial services to merchants worldwide. Relevant as a broad incumbent entering and serving Southeast Asia, providing benchmarks for product breadth and developer experience.

Regional players

• PayMongo: Philippines-focused payment gateway offering online and in-person payment acceptance with a similar SMB-plus-enterprise product strategy. Comparable as a Southeast Asian regional peer serving a single-country market with similar regulatory and method-mix dynamics.
• 2C2P: Thailand-based regional payment service provider with Southeast Asian coverage, including Indonesia. Comparable in offering multi-method acceptance and payouts across the region, though anchored in a different primary geography.
• Razorpay: India-focused payment gateway offering gateway, payouts, and embedded finance products. Comparable in PLG-led GTM and product breadth (gateway + sub-accounts + subscriptions), though operating in a different regulatory geography.
• MoMo (M_Service): Vietnam's leading e-wallet and payment platform offering merchant acceptance, payouts, and financial services. Comparable as a Southeast Asian regional player with a dominant domestic position and adjacent embedded finance products.

Others

• Antom (Ant International): Ant International's merchant payment and digital services arm, which in February 2026 announced a strategic partnership with DOKU. Comparable as both a global payment infrastructure peer and a partner, providing cross-border acceptance that overlaps with DOKU's emerging international ambitions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/DOKUid
• YouTubeyoutube.com/c/DOKUID
• Facebookfacebook.com/DOKUid
• LinkedInlinkedin.com/company/doku-indonesia
• Instagraminstagram.com/dokuid

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds2 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doku