What Avail Medsystems does

Avail Medsystems (legal entity Avail Medsystems, Inc.; also doing business as Avail Med and Avail) is a U.S.-based medical technology company founded in 2017 by Daniel Hawkins and headquartered at 2953 Bunker Hill Lane, Suite 101, Santa Clara, California. The company builds an integrated hardware and software telepresence platform purpose-built for the operating room, designed to enable real-time, two-way audio/video collaboration between MedTech representatives, remote physicians, and in-room surgical teams during live procedures. The system comprises the Avail Console (a mobile cart with dual HD pan-tilt-zoom cameras with 30x zoom, an overhead extendable boom, a 32-inch monitor, and built-in dialing), a Remote App for iPad or laptop, a web-based Member Portal for scheduling and contact management, and the AvailThere white-glove service program. The platform is SOC 2 Type 2 attested and HIPAA-HITECH compliant. In October 2023 the company added a third-party application hosting capability, with ORtelligence Rep+ as the first partner application running natively on the console.

Avail sells through a direct enterprise field-sales motion targeting medical device companies and healthcare systems, supported by a national group purchasing agreement with Premier, Inc. covering approximately 4,400 U.S. hospitals and 250,000 providers. Its go-to-market is organized around two primary customer segments: MedTech companies (used for sales support, R&D collaboration, medical education, clinical affairs, and product launches) and healthcare providers (used for remote proctoring, peer-to-peer and peer-with-industry partnerships, training, and staff onboarding across hospitals, health systems, ambulatory surgery centers, office-based labs, and community hospitals). Customers include Smith+Nephew, Medtronic Neurovascular, Cochlear Americas, Great Plains Health Heart Institute, Carondelet Neurological Institute, Wellspan York Hospital, Medical University of South Carolina, Cardiovascular Institute of the South, and Comprehensive Integrated Care. The company operates a SaaS subscription model with no upfront capital purchase required, under which Avail owns and maintains the hardware and customers pay recurring fees for access to the network, consoles, and 24/7/365 support.

Avail has raised approximately $125 million in disclosed venture funding across a $25 million Series A/A-1 (Lux Capital, Coatue, Sonder Capital, Playground Global, Baidu Ventures, Refractor Capital) and a $100 million Series B in October 2020 led by D1 Capital Partners with 8VC. By mid-2021 the company had grown to 135 full-time employees and had signed its 50th MedTech contract by August 2022. In October 2023, Mendaera acquired Avail's telepresence technology, repositioning the assets within a broader remote-presence, robotics, and AI platform strategy.

Name

Avail Medsystems

Legal name

Avail Medsystems, Inc.

Website

https://avail.io

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

101–250 employees

Short description

Avail Medsystems operates an integrated hardware-and-software telepresence platform for the operating room, enabling MedTech companies and healthcare providers to collaborate during live procedures via mobile consoles with HD cameras and a SaaS subscription model, without upfront capital purchase.

Ownership category

akta.pro rank

Product category

Surgical Telemedicine Platform

NAICS

Electromedical and Electrotherapeutic Apparatus Manufacturing (334510), Surgical and Medical Instrument Manufacturing (339112)

SIC

Surgical & Medical Instruments & Apparatus (3841), Services-Health Services (8000)

akta.pro primary industry

Operating Room Integration & Surgical Informatics (OR control, documentation, connectivity) (HLAHADAE)

akta.pro secondary industries

Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Surgical telepresence platform
• Operating room collaboration
• Procedural telemedicine
• MedTech remote support
• Healthcare video conferencing

Headquarters

HQ city

Santa Clara

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Supply Chain, Infrastructure

Revenue model

1. SaaS Subscription - Telepresence Platform: SaaS-based utilization model with no capital equipment purchase required. Avail owns the hardware, handles maintenance and performance updates. Customers pay ongoing subscription fees for access to the Avail network, console, and support services. Includes white glove delivery, setup, training, and 24/7/365 support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Avail Medsystems sells an integrated telepresence platform for the operating room, combining a mobile hardware console (dual HD PTZ cameras, 30x zoom, overhead boom, 32-inch monitor) with companion software (Remote App for iPad/laptop, Member Portal/Hub) that enables remote MedTech representatives and physicians to observe, communicate, telestrate, and collaborate during live surgical procedures via two-way audio/video. The platform is offered on a SaaS subscription basis with no upfront capital purchase, and includes the AvailThere 24/7 service program and a third-party clinical application hosting capability.

Product overview

Avail Medsystems offers a unified telepresence platform for the operating room consisting of hardware and software components. The core Avail System includes the Avail Console (mobile hardware with dual HD cameras, 30x zoom, and 32-inch monitor), Remote App (for iPad/laptop access), and Member Portal (web-based schedule and contact management). The AvailThere™ service program provides white-glove delivery, installation, onboarding, and 24/7 support. In October 2023, Avail launched a third-party application hosting platform enabling clinical software like ORtelligence Rep+™ to run on the Avail Console. The company operates on a SaaS-based membership model with no capital equipment purchase required from customers.

Differentiator

Problem solved

Functional benefit

Products and services

• Avail System (Telepresence Platform) Integrated hardware/software telepresence platform for the operating room that enables remote medical professionals to observe, communicate, telestrate, and collaborate during live surgical procedures through two-way audio/video. Sold to MedTech companies and healthcare providers on a SaaS subscription.
• AvailThere Service Program Comprehensive service and support program offering white-glove console delivery and setup, onboarding assistance, training support, and 24/7/365 technical assistance bundled with the Avail System subscription.
• Third-Party Application Hosting Platform Platform capability that allows third-party clinical software applications (AI, ML, workflow, and Software as a Medical Device) to run on the Avail Console hardware without additional equipment, leveraging the console's cameras, audio, monitor, and computing via edge and cloud.

Quantifiable outcome

• Reduced travel time and costs for medical device representatives while enabling them to remain in their territories
• +2 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability6 records

Feature8 records

Partnerships

Six partnerships are on record, tiered core and minor.

• ORtelligencecoreTechnology or Integration · 17 October 2023ORtelligence Rep+ surgical software process solution is the first third-party application available through the Avail platform. Rep+ connects ORs to MedTech industry expertise, facilitating support and training when representatives are not physically present, with support for instrument identification, location, and usage instruction.
• Premier, Inc.coreChannel Partner/ Reseller/ Distributor · 2 March 2023Avail awarded a national group purchasing agreement for telehealth/telemedicine with Premier, effective January 1, 2023. Allows Premier's approximately 4,400 U.S. hospitals and 250,000 other providers to access Avail's telepresence technology at pre-negotiated pricing for livestreaming procedures, training, and clinical collaboration.
• Johnson & Johnson InstituteminorGTM or Marketing Partner · 5 January 2023JNJ Institute launched a telementoring program webpage featuring Avail as a technology option. The program creates interoperative learning experiences and features Avail as a technology enabler for remote medical collaboration.
• STAR Network (Stroke Thrombectomy and Aneurysm Registry)coreStrategic or Co-development Partner · 3 May 2022Avail partners with STAR, led by Dr. Alejandro M. Spiotta at MUSC, to facilitate implementation of the Avail platform across STAR's network of 94+ participating institutions worldwide (including Yale, Johns Hopkins, Mount Sinai, Mayo Clinic, Baylor). Enables physicians to collaborate during live procedures and share expertise regardless of location.
• BiomodexminorStrategic or Co-development Partner · 16 September 2021Partnership enables physician groups, health systems, device companies, and others to expand interactive education programs to include live-streamed rehearsals and training using Biomodex's biorealistic haptic simulators, broadcast via Avail's telepresence platform.
• MendaeracoreStrategic or Co-development PartnerMendaera acquired Avail Medsystems' telepresence technology. Mendaera is developing a platform combining remote presence, robotics, and AI to make healthcare more accessible.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Proximie: Proximie provides an AR-based telepresence platform for the operating room enabling remote surgeons to virtually 'scrub in' and collaborate during live procedures. It is the closest direct competitor to Avail's OR telepresence model and targets the same MedTech and provider customers.

Broad incumbents

• KARL STORZ (OR1 / ORbeye): KARL STORZ is a global leader in endoscopy and integrated OR solutions (OR1), and the ORBEYE exoscope provides live visualization with remote capability. As a major MedTech incumbent with broad OR portfolio, it competes for the same OR-integration budget that Avail targets.
• Stryker (iSuite OR Integration): Stryker offers integrated OR platforms (iSuite) and surgical visualization/equipment bundles. As a top-tier MedTech incumbent, Stryker has the customer footprint and R&D resources to embed telepresence directly into its OR stack, threatening Avail's standalone position.
• Brainlab: Brainlab provides surgical planning, navigation, and OR software platforms. Its footprint in hospitals and surgical workflows overlaps with Avail's provider customers, and it could extend into procedural telepresence as part of its surgical software suite.
• Olympus (ORBEYE / ENDO-AID): Olympus supplies visualization and OR integration equipment (including the ORBEYE 4K 3D exoscope) used across minimally invasive surgery. Its installed base and clinical relationships overlap with Avail's provider footprint.
• Teladoc Health (InTouch Health): Teladoc Health (via its InTouch Health acquisition) is a leading telehealth platform across acute, outpatient, and consumer settings. While not OR-specific, its scale and enterprise sales reach could be extended into procedural telepresence adjacent to Avail.

Emerging players

• ExplORer Surgical: ExplORer Surgical offers a digital workflow and collaboration platform for surgical teams in the OR. It overlaps with Avail on intra-operative digital tooling and OR software workflows, though it is more workflow-focused than telepresence-focused.
• FundamentalVR: FundamentalVR delivers immersive surgical simulation and training with haptic feedback. It targets similar MedTech and provider customers for medical education and skills training, partially overlapping Avail's remote education use cases.
• Ohana One: Ohana One connects surgeons globally for mentorship and skills training using virtual technology. It targets a similar use case to Avail's medical education and proctoring applications for healthcare providers in underserved regions.
• AMA XpertEye (AMA): AMA's XpertEye provides smart-glass-based remote assistance and telemedicine across healthcare and industry. It overlaps with Avail on remote proctoring and real-time clinical collaboration use cases, particularly for field-based medical device support.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AvailMedsystems
• YouTubeyoutube.com/channel/UCpMwJ3WgIVh-k3Nibc6LXyg
• Facebookfacebook.com/availmedsystems
• LinkedInlinkedin.com/company/avail-medsystems
• Instagraminstagram.com/avail_medsystems

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds11 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Avail Medsystems