What Teladoc Health does

Teladoc Health is a publicly traded virtual care company (NYSE: TDOC) founded in 2002 and headquartered in New York, with approximately 5,000 employees globally. It operates the largest dedicated telehealth platform in the United States, delivering primary care, urgent care, mental health, dermatology, chronic condition management, expert medical opinions, and nutrition services to roughly 100 million Americans through health plan, employer, hospital, and direct-to-consumer channels. Sub-brands include BetterHelp (consumer mental health, 30,000+ therapists, 6M+ lifetime members), 24/7 Care, Wellbound (EAP), BetterSleep, and Clarity (hospital AI monitoring). The company sells into health plans (100+ partners), employers (50%+ of Fortune 500), and hospitals/health systems (60%+ of top 100), and supplements enterprise contracts with cash-pay retail distribution through Walmart's Better Care Services and AARP exclusive membership access.

The technology backbone is the proprietary Prism care delivery platform, which integrates AI-powered conversational intake, ambient clinical documentation, virtual nursing assistants, predictive analytics for chronic care, provider-to-provider specialist consults, real-time prescription benefit checks, and care gap detection via claims and HIE data. Clarity adds video/audio AI for workplace safety. Underlying infrastructure connects to Microsoft AI (2023 integration), Epic (XGM 2026 participation), Instacart, Walmart Pharmacy, and consumer wearables.

Teladoc generates revenue through a mix of subscription and visit-based arrangements. Integrated Care subscriptions from health plans and employers generated $395.4M in Q1 2026 with 2% YoY growth; the company is transitioning toward visit-based economics, targeting 70% visit-based membership by year-end 2026. BetterHelp combines self-pay subscriptions ($70-100/week) with insurance co-pay sessions (~$23 average) at 14,000 sessions/week. Walmart retail visits are priced at $89 cash-pay, with general medical visits at $75 outside of insurance/employer coverage. Full-year 2025 revenue was approximately $2.53 billion against a $2.481-$2.576 billion FY2026 guidance band, with Q1 2026 adjusted EBITDA of $58.2M (versus a net loss of $63.8M). Recent M&A includes UpLift ($30M, April 2025), Catapult Health (~$65M, February 2025), and Telecare (Australia, August 2025); the BetterHelp and Livongo acquisitions remain foundational to the current portfolio.

Name

Teladoc Health

Legal name

Teladoc Health, Inc.

Website

https://teladochealth.com

Company type

Public

Founded year

2002

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Teladoc Health (NYSE: TDOC) is a publicly traded virtual care platform founded in 2002, serving 100M+ Americans across health plans, employers, and hospitals through telehealth, mental health (BetterHelp), and chronic condition management services.

Ownership category

akta.pro rank

Product category

Virtual Healthcare Services

NAICS

Offices of Physicians, Mental Health Specialists (621112), Telephone Call Centers (56142)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Payer-Integrated Tele-Urgent Care Platforms (HLALAJAG)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), DTC Telehealth with Integrated Online Pharmacy (Cash-Pay/Subscription) (HLALAIAA), Health, Wellness & Patient Communities (MPACAJAL), Pulmonology & Sleep Medicine Telemedicine Platforms (HLALAGAF)

Keywords

• Virtual care services
• Telehealth platform
• Mental health therapy
• Chronic condition management
• Virtual primary care

Headquarters

HQ city

Purchase

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Others

Revenue model

1. Integrated Care Subscriptions: Subscription-based revenue from health plans and employers providing access to virtual care services. Segment generated $395.4 million in Q1 2026 with 2% year-over-year growth. Company is transitioning from subscription to visit-based arrangements, expecting visit-based membership to reach 70% by year-end 2026.
2. BetterHelp Mental Health Services: BetterHelp generates revenue through both subscription (self-pay at $70-100/week) and visit-based insurance-covered sessions. Insurance-based revenue growing with contracted lives exceeding 150 million across 30 states. Direct-to-consumer cash-pay business declining (down 9% in Q1 2026). Insurance revenue run rate exceeding $75 million annually, projected to reach $125 million by year-end 2026.
3. Visit-Based Virtual Care: Revenue from per-visit consultations including Walmart $89 cash-pay visits and insurance-billed sessions. Growing as company pivots from subscription to visit-based model across its services.
4. General Medical Visits: Individual visit fees for general medical consultations at $75 per visit for consumers not covered by insurance or employer benefits.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

Teladoc Health is a virtual care company delivering 24/7 urgent care, primary care, mental health therapy (via BetterHelp and Teladoc Mental Health), chronic condition management (diabetes, hypertension, weight management), specialty care (dermatology, expert medical opinion), and hospital telehealth solutions (virtual nursing, telestroke, Clarity AI monitoring). Services are delivered through the proprietary Prism care delivery platform to health plans, employers, hospitals and health systems, and direct-to-consumer channels including the Walmart Better Care Services platform and BetterHelp.

Differentiator

Problem solved

Functional benefit

Brands

• BetterHelp: World's largest online therapy platform with a network of 30,000+ licensed therapists offering talk therapy, psychiatry, and mental health support
• Wellbound
• 24/7 Care
• BetterSleep
• Prism
• Clarity

Products and services

• 24/7 Care Virtual urgent care service available 24 hours a day, 7 days a week, providing same-day care for common conditions such as cold and flu symptoms, allergies, and infections for consumers and health plan/employer members.
• Teladoc Health Mental Health
• BetterHelp World's largest online therapy platform connecting users with 30,000+ licensed therapists for talk therapy, psychiatry, and mental health coaching, available via direct-to-consumer self-pay subscription ($70-100/week) or insurance-covered sessions averaging $23 co-pay.
• Virtual Primary Care Virtual primary care service connecting patients with board-certified providers for checkups, preventative care, prescriptions, and ongoing health management.
• Diabetes Management Personalized virtual diabetes management and prevention program offering ongoing support for diabetes prevention and blood glucose management through connected devices and provider coaching.
• Hypertension Management Virtual blood pressure management program providing ongoing support to help patients lower and manage their blood pressure through remote monitoring and provider engagement.
• Weight Management Virtual weight loss and healthy living program with personalized coaching, GLP-1 prescription and support, nutrition guidance, and tailored plans for obesity and weight care.
• Dermatology Virtual dermatology service for skin issues and conditions delivered through online consultations with dermatology specialists.
• Expert Medical Opinion Virtual second-opinion service connecting patients with leading medical experts for review of diagnoses and treatment plans.
• BetterSleep Guided sleep and relaxation app designed for relaxation and restful sleep, offered as a free introductory trial with paid ongoing subscription.
• Wellbound Employee Assistance Program Employee Assistance Program (EAP) providing a connected care experience combining online therapy, psychiatry, and self-guided resources for employees of client organizations.
• Clarity AI Monitoring Solution AI-enabled monitoring solution for hospitals and health systems providing virtual sitting and workplace safety capabilities, including AI-powered detection of threatening gestures, aggressive language, and escalating violence risk.
• Virtual Care Platform for Hospitals and Health Systems Enterprise platform for hospitals and health systems enabling virtual care at scale including virtual nursing, virtual sitting, telestroke, telesurgery support, emergency services, and outpatient services.
• AI-Powered Chronic Care Platform AI-powered chronic care platform integrating real-time remote monitoring data from connected devices with predictive AI models to enable early patient intervention for chronic conditions.
• Walmart Better Care Services Retail-channel virtual care offering for Walmart customers providing urgent care, dermatology, and nutrition services at $89 per cash-pay visit, with prescription fulfillment through Walmart pharmacies.

Quantifiable outcome

• 95% of member concerns addressed in single 24/7 Care visit, avoiding unnecessary follow-ups and ER visits
• +6 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability11 records

Feature9 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• WalmartcoreChannel Partner/ Reseller/ Distributor · 28 May 2026Teladoc Health's virtual care services (urgent care, dermatology, nutrition) are now available through Walmart's Better Care Services platform at $89 per visit for cash-pay customers, with prescription fulfillment through Walmart pharmacies. Builds on January 2026 launch of BetterHelp mental health services on same platform. Provides Teladoc access to Walmart's massive retail customer base and nearly 5,000 pharmacy locations.
• Davids BridalminorChannel Partner/ Reseller/ Distributor · 13 May 2026Teladoc Health partnered with Davids Bridal to provide personalized virtual health support for its workforce, announced during Women's Health Week. Initiative emphasizes digital health solutions to improve access and reduce healthcare costs for Davids Bridal employees.
• Collaborative for Healthy Rural America (CHRA)coreStrategic or Co-development Partner · 12 May 2026Teladoc Health is a member of the Collaborative for Healthy Rural America coalition supporting state-led rural health transformation initiatives funded by approximately $10 billion in CMS cooperative agreements. Partnership integrates Teladoc's virtual care capabilities into coordinated healthcare delivery models focused on chronic disease prevention in underserved rural communities. States report progress to CMS in October 2026.
• InstacartcoreStrategic or Co-development Partner · 29 April 2026Integration of Teladoc Health nutrition content and recipes directly into Instacart platform, allowing members to add ingredients to grocery cart. Eligible members can earn Instacart Health Fresh Funds incentives by completing health-related device checks such as blood glucose readings or smart scale weigh-ins. Addresses access barriers to healthy eating for members across nearly 98% of U.S. households.
• BillboardcoreGTM or Marketing Partner · 16 March 2026BetterHelp named Billboard's first-ever Official Mental Health Partner. Year-long collaboration launching 'Like Minded' video series featuring artist conversations about mental health, facilitated by BetterHelp therapists. Series kicked off at SXSW with Grammy winner Corinne Bailey Rae and Ravyn Lenae. Includes dedicated digital hub with content.
• WNBA Teams (Dallas Wings, Las Vegas Aces, New York Liberty)minorGTM or Marketing Partner · 12 March 2026BetterHelp's 'Mind Over Madness' campaign turns basketball assists into free therapy hours during NCAA tournaments. Partnering with WNBA teams to trigger therapy hour donations for every assist made during May. Initial donation of 1,000 hours plus 10 hours per assist. Features nationwide pep talk from Joakim Noah.
• AARPcoreChannel Partner/ Reseller/ Distributor · 10 March 2026BetterHelp named exclusive online therapy provider for AARP's members. AARP members receive 30% off first month of self-pay subscription, access to 30,000+ therapists, and option to use insurance coverage. After first month, weekly pricing ranges from $70-100. Three-month free trial of BetterSleep exclusive to AARP members. Targets adults 50+ facing mental health barriers.
• CarrotminorStrategic or Co-development PartnerCarrot, a fertility and family care benefits platform, promotes metabolic health and lifestyle interventions before pregnancy. Teladoc Health article discusses the Premester window and Carrot's Sprints program, indicating potential partnership or integration for fertility and metabolic health services.
• Employee Benefit NewsminorGTM or Marketing PartnerTeladoc Health partnered with Employee Benefit News to conduct survey on EAP utilization, finding over half of HR professionals still offer traditional EAPs with common shortfalls including awareness gaps (43%) and difficulty accessing services.

Scale indicators24 records

Recent moves9 records

Expansion highlights7 records

Direct peers

• Amwell: Amwell is a publicly traded telehealth platform offering virtual urgent care, behavioral health, and chronic care to health plans, employers, and health systems. It is the most direct competitor to Teladoc's enterprise telehealth business, serving the same payer/employer buyer with a competing care delivery platform.
• Included Health (formerly Doctor on Demand / Grand Rounds): Included Health combines virtual primary care, behavioral health, and care navigation in a single platform sold to employers and health plans. It directly overlaps with Teladoc's Integrated Care and 24/7 Care offerings and competes for the same Fortune 500 employer RFPs.
• Talkspace: Talkspace is a publicly traded online therapy and psychiatry platform serving both consumers via subscription and enterprise clients via insurance-covered sessions. It is the most direct public competitor to BetterHelp in the virtual mental health category.
• Lyra Health: Lyra Health is a B2B mental health benefit platform that provides therapy, coaching, and medication management to employees of large employers. It competes head-to-head with BetterHelp's enterprise channel and Teladoc's Wellbound EAP for employer mental health spend.
• Hims & Hers Health: Hims & Hers is a direct-to-consumer telehealth platform offering primary care, mental health, dermatology, and weight loss services. It overlaps with Teladoc's DTC general medical, dermatology, and mental health offerings, particularly through its GLP-1 weight loss business.

Emerging players

• Cerebral: Cerebral is an online mental health provider offering therapy, counseling, and medication management for anxiety, depression, and ADHD. It is a partial competitor to BetterHelp in the subscription-based online therapy category, though narrower in clinical scope.
• Headway: Headway is a network platform that connects patients with in-network therapists and handles insurance billing. It competes for the same insurance-covered mental health demand that BetterHelp is pivoting toward, representing a structural threat to the therapist-network economics.
• Maven Clinic: Maven Clinic is a virtual care platform for women's and family health, including fertility, pregnancy, and postpartum care, sold primarily to employers and health plans. It overlaps with Teladoc's chronic condition and specialty care verticals via Carrot partnership.
• 98point6: 98point6 is a text-based virtual primary care platform sold to health plans and employers. It competes directly with Teladoc's Primary Care360 offering for employer/payer contracts in the virtual primary care category.

Others

• Epic Systems: Epic is the dominant U.S. electronic health record vendor and the integration partner Teladoc showcased at Epic XGM 2026. While not a direct telehealth competitor, Epic's health system relationships and embedded virtual care capabilities make it both a critical channel and a long-term competitive threat if health systems prefer native EHR-integrated virtual care.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/TeladocHealth
• LinkedInlinkedin.com/company/teladoc-health
• Facebookfacebook.com/TeladocHealth

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries5 records

Funding overview

Funding rounds6 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A15 records

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teladoc Health