Core Solutions

What Core Solutions does

Core Solutions, Inc. is a privately held US-based software company that provides electronic health record (EHR) technology purpose-built for behavioral health, intellectual and developmental disabilities (IDD), substance use disorder (SUD), and Certified Community Behavioral Health Clinic (CCBHC) provider organizations. Founded circa 1999–2000 and headquartered in King of Prussia, Pennsylvania, the company has operated in the behavioral health technology space for over 25 years, evolving from an early billing-services orientation into a vertically specialized EHR platform serving over 500,000 lives across its customer base.

The company's product portfolio is anchored by the Cx360 platform. Cx360 Enterprise is positioned as the "Intelligent Care Record" — a unified EHR with AI embedded natively into the platform rather than layered on top, organized into Insight, Efficiency, and Action modules that include ambient listening, AI-powered documentation, treatment plan generation, configurable workflows, and analytics. Cx360 Intelligence is the AI layer offering ambient documentation, session summaries, symptom tracking, rating/note auditing, and revenue cycle automation, deployable either standalone or embedded via FHIR into third-party EHRs. Two mobile companion apps — Cx360 GO for clinicians and DSP Assist for direct support professionals in IDD settings — extend the platform to point-of-care and field-based service delivery with offline capability, GPS-based EVV, and medication administration record access. AI capabilities span natural language processing, anomaly detection, process automation, predictive analytics, knowledge retrieval, and generative AI, with an explicit "Ethical AI By Design" governance framework that prohibits use of customer data for external model training.

The business model is subscription SaaS with annual billing and quote-based enterprise pricing, distributed exclusively through direct enterprise sales anchored on a "Request a Demo" conversion path. Core Solutions targets complex, multi-service provider organizations across five primary verticals: Mental Health, SUD, IDD, CCBHC, and Child & Family Services. The customer base includes prominent government deployments, most notably the New York State Office for People with Developmental Disabilities (OPWDD) covering 130,000 individuals, alongside academic medical centers, care coordination organizations, and community behavioral health nonprofits. Go-to-market combines direct sales with content-led demand generation through blogs, gated resources, webinars, and industry roundtables. No public pricing, channel partner network, or external investor ownership signals are disclosed.

Name

Core Solutions

Legal name

Core Solutions, Inc.

Website

https://coresolutionsinc.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

Core Solutions provides AI-powered electronic health record (EHR) software purpose-built for behavioral health, substance use disorder, IDD, and CCBHC provider organizations, serving over 500,000 lives through its Cx360 enterprise SaaS platform.

Ownership category

akta.pro rank

Product category

Behavioral Health EHR Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821), Other Computer Related Services (541519)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

akta.pro secondary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Behavioral health EHR
• Electronic health records
• AI clinical documentation
• Substance use software
• IDD care management

Headquarters

HQ city

Wayne

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. EHR Software Subscription: Core Solutions generates revenue through SaaS subscription licensing of the Cx360 platform including Cx360 Enterprise, Cx360 Intelligence, and mobile applications (Cx360 GO, DSP Assist). The platform is sold to behavioral health, IDD, substance use, and CCBHC provider organizations as an integrated EHR solution with enterprise pricing.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Core Solutions provides the Cx360 platform, an AI-powered electronic health record (EHR) purpose-built for behavioral health, intellectual and developmental disabilities (IDD), substance use disorder (SUD), and Certified Community Behavioral Health Clinic (CCBHC) provider organizations. The platform includes Cx360 Enterprise (Intelligent Care Record), Cx360 Intelligence (AI clinical support), and mobile companion apps (Cx360 GO and DSP Assist) for ambient documentation, scheduling, billing, compliance, and population health management. The company sells the platform via SaaS subscription with enterprise direct sales, supplemented by implementation and training services.

Product overview

Core Solutions delivers a unified platform ecosystem called Cx360, purpose-built for behavioral health, intellectual and developmental disabilities (IDD), substance use disorder (SUD), and human services organizations. The portfolio consists of the flagship Cx360 Enterprise (the Intelligent Care Record — a full-featured EHR with embedded AI), Cx360 Intelligence (an AI-powered clinical support platform with ambient documentation and analytics), and two mobile companion apps — Cx360 GO (ambient documentation and symptom tracking for clinicians) and DSP Assist (real-time EVV, documentation, and tracking for direct support professionals in IDD settings). Cx360 Intelligence can operate standalone or embed via FHIR into an existing EHR. Implementation Services support deployment across the portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• Cx360 Enterprise: The Intelligent Care Record - an AI-powered EHR platform for complex, multi-service behavioral health and IDD organizations
• Cx360 Intelligence
• Cx360 GO
• DSP Assist

Products and services

• Cx360 Enterprise (Intelligent Care Record) Flagship Intelligent Care Record platform — a unified EHR for complex, multi-service behavioral health and IDD organizations embedding AI natively into clinical documentation, scheduling, billing, compliance, and population health management with Insight, Efficiency, and Action modules.
• Cx360 Intelligence AI-powered clinical support platform that streamlines scheduling, care delivery, billing, and compliance for behavioral health practices; includes ambient documentation, treatment planning, symptom tracking, AI recommendations, note auditing, revenue cycle management, and analytics — available standalone or embedded via FHIR into existing EHRs.
• Cx360 GO Mobile App Mobile clinical support app for behavioral health providers delivering ambient documentation, symptom tracking across sessions, EVV for mobile visits, mileage tracking, and client intake — functioning offline with sync to the main EHR.
• DSP Assist Mobile App Mobile app for direct support professionals (DSPs) in the IDD community providing real-time EVV, GPS geolocation, offline documentation, medication administration records, behavioral and goal tracking, daily notes, and client navigation — syncing to Cx360 Enterprise for compliant IDD service delivery.
• Implementation Services Implementation consulting services supporting behavioral health organizations in deploying, configuring, and adopting the Cx360 platform, including workflow optimization and training.

Quantifiable outcome

• 50% less documentation time for clinicians using ambient documentation features
• +3 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core and flagship.

• Deloitte ConsultingcoreStrategic or Co-development Partner · 9 February 2026Deloitte Digital Health Practice Leader Prasad Thottempudi participated as speaker in Core Solutions webinar 'Navigating the Behavioral Health AI Journey from Concept to Reality'. Represents strategic collaboration on AI implementation best practices and thought leadership in behavioral health technology.
• NYU McSilver InstitutecoreStrategic or Co-development Partner · 9 February 2026NYU McSilver Institute Health Care Innovations Officer Boris Vilgorin participated as speaker in Core Solutions webinar. Represents academic collaboration on AI readiness frameworks and behavioral health innovation research.
• OPWDD (New York State Office for People with Developmental Disabilities)flagshipOthersCore Solutions has a published case study with OPWDD documenting how they served 130,000 individuals with developmental disabilities using the Cx360 platform. OPWDD is featured as a customer logo on the Core Solutions website.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Netsmart Technologies: Largest direct competitor in behavioral health and IDD EHR, serving community mental health, SUD, IDD, and CCBHC providers with the myEvolv and CareRecord platforms. Overlaps with Core Solutions across nearly every specialty vertical.
• Qualifacts: Behavioral health EHR vendor offering Credible, CareLogic, and Insight platforms to mental health, SUD, and human services providers. Directly competes with Core Solutions in the multi-service behavioral health segment.
• Welligent: Cloud-based EHR purpose-built for behavioral health, IDD, and human services agencies. Direct competitor to Core Solutions with comparable vertical specialization and target customer base.
• Valant: Behavioral health EHR focused on outpatient mental health and substance use practices. Direct overlap with Core Solutions' mental health and SUD segments, though smaller and more outpatient-focused.
• Foothold Technology (ContinuumCloud): Behavioral health and IDD EHR for human services organizations, now part of ContinuumCloud. Directly comparable to Core Solutions on vertical focus and customer profile.

Broad incumbents

• Epic Systems: Dominant enterprise EHR whose behavioral health and specialty modules compete with Core Solutions at large health systems and academic medical centers. Significantly larger and broader, but encroaching on the behavioral health niche.
• Oracle Health (Cerner): Large enterprise EHR vendor whose behavioral health roadmap and Millennium platform overlap with Core Solutions at hospital-affiliated behavioral health programs. Incumbent in broader health systems.
• NextGen Healthcare: Ambulatory and behavioral health EHR with a dedicated behavioral health module. Competes with Core Solutions in mid-size provider organizations, though less specialized in IDD and CCBHC workflows.

Emerging players

• Abridge: AI ambient documentation platform that embeds across EHRs including Epic and is expanding into behavioral health. Represents the commoditization risk to Core Solutions' ambient documentation differentiator via FHIR-embedded AI.
• TherapyNotes: Cloud-based practice management and EHR for mental health practitioners. Smaller and more outpatient-focused than Core Solutions, but competes in the mental health specialty segment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCaQ-UfjXbu1AnrPpCjJdzSg
• LinkedInlinkedin.com/company/core-solutions-inc.
• Xx.com/CoreCx360

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds5 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Core Solutions