Banco Industrial

What Banco Industrial does

Banco Industrial, S.A. is a privately held Guatemalan commercial bank and the principal banking subsidiary of Corporacion Bi, one of the largest financial conglomerates in Central America. Founded in 1968 and headquartered at Via 5 5-35, Zona 4, Guatemala City, it operates as Guatemala's largest financial institution with 10,000+ employees, a nationwide Puntos de Servicio branch network, and banking subsidiaries in El Salvador, Honduras (BANPAIS), and Panama (BiBank) linked by Conexion Regional, a real-time, no-cost cross-border transfer service. The bank serves individuals, SMEs, large corporates, government/institutional clients, youth, the Guatemalan diaspora in the US, and other Latin American financial institutions across deposits, savings, investments, credit, cards, insurance, fiduciary/trust, payroll, and international services.

The core product set spans personal monetary and savings accounts (Cuenta de Ahorro, Super Cuenta, Ahorro 5 Estrellas, Ahorro Beneficio Triple, Ahorro SOS, Ahorro Seguro, Ahorro Seguro en Dolares, Cuenta Chica), programmed savings and investment plans (Plan Futuro Programado, Plazo Fijo, Bonos Bancarios Bi, Plan Dorado, Plan Universitario), credit products (Credito Digital Bi, Credito Rapidito, Creditos Convenios, microcredit, mortgage, vehicle, motorcycle, university), card products (Tarjetas de Credito Bi including the new Tarjeta Liv, Visa debit, prepaid), insurance distribution via Seguros y Fianzas El Roble, and trust/fiduciary services including Fideicomiso de Planeacion Patrimonial. Digital delivery is anchored on Bi en Linea (web/mobile personal banking), Bi Banking (corporate), Bi Movil (push notifications), Cuik (QR payments), SmartCash Bi (cash digitization), and the Zigi digital lending and remittance app, all underpinned by Thought Machine's cloud-native Vault Core core banking platform, which supports 50,000+ credit disbursements per month and a white-label lending-as-a-service offering for other LatAm financial institutions.

Banco Industrial's revenue model is a hybrid of net interest income (personal, corporate, microcredit, mortgage lending plus the $966M July 2025 DPR securitization channeling long-term funding to Guatemala's productive sector), transaction and account fees (cards, transfers, account maintenance, remittances via the Zigi/Intermex partnership), insurance commissions via Seguros y Fianzas El Roble, managed fees from fiduciary and trust services, marketplace and ecosystem revenue via MallBi.com and Ecosistema Bi, and emerging white-label/SaaS-style licensing fees from Zigi. Distribution is omnichannel — direct sales force for Banca Empresarial/Corporativa/Institucional, self-serve digital banking apps on iOS, Android, and Huawei AppGallery, a 24/7 contact center (PBX 1717), WhatsApp/Messenger-based virtual assistance, and the regional Conexion Regional network — and is supported by extensive community and education programs (Biblioteca Financiera, Filosofia del Dinero, INhatcher, Centro de Innovacion y Emprendimiento Bi, and the 'Demosle con Musica' cultural platform).

Name

Banco Industrial

Legal name

Banco Industrial, S.A.

Website

https://corporacionbi.com

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Banco Industrial is Guatemala's largest commercial bank and the lead banking subsidiary of Corporacion BI, offering retail, SME, corporate, institutional, and fiduciary banking across Guatemala, El Salvador, Honduras, and Panama. It generates revenue from interest income, fees, remittances, insurance, trust services, and a white-label digital lending platform (Zigi) on Thought Machine's Vault Core.

Ownership category

akta.pro rank

Product category

Commercial Banking

NAICS

Depository Credit Intermediation (5221), Commercial Banking (52211)

SIC

National Commercial Banks (6021), State Commercial Banks (6022)

akta.pro primary industry

Retail-focused Neobanks (Mass Market) (FSABAFAA)

akta.pro secondary industries

Cross-border/Remittance Neobanks (FSABAFAH), Retail Wealth & Bancassurance Distribution (Investment & Insurance via Bank) (FSABAAAJ)

Keywords

• Retail banking services
• Commercial banking
• Corporate banking
• Fiduciary and trust services
• Digital lending platform

Headquarters

HQ city

Guatemala City

HQ country

Guatemala

HQ region

Latin America

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Interest Income from Lending and DPR Securitization: Primary revenue from interest on personal loans, corporate credit, microcredits, mortgages, and structured securitization transactions (e.g., $966M DPR in July 2025 providing nearly $1B in long-term funding).
2. Account, Card, and Transaction Fees: Recurring fees from monetary accounts, savings accounts (e.g., Super Cuenta, Ahorro Oro in Quetzales/Dollars), debit/credit card interchange and management, and service commissions on transfers and account maintenance.
3. Remittance Services (Zigi App with Intermex): Transaction-based revenue from the Zigi App remittance platform allowing Guatemalans to receive remittances via phone number, replacing cash pickups.
4. Investment and Time-Deposit Income: Income from certificates of deposit (Plazo Fijo in Quetzales/Dollars, Bonos Bancarios Bi), programmed savings plans (Plan Futuro Programado, Plan Enganche Vivienda, Plan Dorado de Inversión, Plan Ahorro Universitario) and trust/fiduciary administration.
5. Insurance and Surety Commissions: Distribution commissions and co-insurance income from personal insurance products (Health 360, Auto, Life, Cancer, PHI, Moto) and business insurance distributed via affiliated Seguros y Fianzas El Roble.
6. Trust and Fiduciary Services (Banca Fiduciaria): Fee-based management of Fideicomisos de Administración, Inversión, Garantía, ESCROW contracts, and heritage planning (Fideicomiso de Planeación Patrimonial).
7. Digital Commerce and Marketplace (Ecosistema Bi, MallBi.com): Revenue from the digital ecosystem marketplace including e-commerce (MallBi.com) and integrated merchant services.
8. White-Label and SaaS-style Lending Platform Fees (Zigi): Licensing/white-label fees from providing Zigi's digital lending infrastructure to other Latin American financial institutions, packaged as a banking-as-a-service offering.
9. International and Trade Finance Services: Revenue from international products, correspondent banking, and Servicios Internacionales for individuals and businesses, including Planilla BI payroll processing.

Pricing tiers

Go-to-market motion6 records

Distribution channels10 records

Marketing channels12 records

Core offering

Banco Industrial is Guatemala's largest financial institution, providing retail, SME, corporate, institutional, fiduciary, and youth banking services through dedicated divisions and a nationwide branch network complemented by digital channels (Bi en Línea, Bi Banking, Bi Móvil). Its portfolio spans deposit accounts (Cuentas Monetarias, Cuentas de Ahorro, Cuentas de Inversión), personal and corporate credit (including Crédito Digital Bi and Microcréditos), cards (Tarjetas de Crédito Bi, Tarjeta Liv, Tarjetas de Débito Visa, Tarjetas Prepago), insurance distribution through Seguros y Fianzas El Roble, trust services (Banca Fiduciaria, Fideicomiso de Planeación Patrimonial), and digital innovation via the Zigi platform (white-label lending on Thought Machine's Vault Core). The bank's regional reach is delivered through Conexión Regional, enabling real-time, no-cost cross-border transfers between Corporacion BI banks in Guatemala, El Salvador, Honduras, and Panama.

Product overview

Banco Industrial (part of Corporación BI, Central America's largest financial group) operates a multi-segment, platform-plus-modules architecture serving personal, SME, corporate, institutional, and youth customers across Guatemala, El Salvador, Honduras, and Panama. The portfolio is anchored on Bi en Línea (personal online banking) and Bi Banking (corporate online banking) and a broad account suite (Cuentas Monetarias, Cuentas de Ahorro, Cuentas de Inversión), complemented by card products (Tarjetas de Crédito Bi including Tarjeta Liv, Tarjetas de Débito Visa, Tarjetas Prepago), personal and corporate credit (Crédito Digital Bi, Crédito Rapidito, Créditos Convenios, Microcréditos), insurance (Seguros Personales, Seguros Empresariales), trust services (Banca Fiduciaria, Fideicomiso de Planeación Patrimonial), and cross-country banking via Conexión Regional. Digital innovation is delivered through Zigi (digital lending and remittance app on Thought Machine's Vault Core), Cuik (QR payments), SmartCash Bi (cash digitization), and Bi Móvil alerts. Surrounding the core banking platform are customer-experience channels (Asistente Virtual Bi on WhatsApp/Messenger, Agencia Virtual, Bi Voz, Citas Bi, Contact Center 1717), a digital ecosystem (Ecosistema Bi, MallBi.com, Club Bi loyalty), and a venture factory with the Centro de Innovación y Emprendimiento Bi and INhatcher (Multiverse). Corporate services add Planilla Bi, Factura Electrónica en Línea, Alerta Médica, and Visa Spend Clarity for Enterprise expense management. The offering is unified under the BI / Banco Industrial brand and the Corporación BI regional holding.

Differentiator

Problem solved

Functional benefit

Brands

• Zigi: Digital innovation arm of Banco Industrial offering a digital lending and remittances platform; powers fully regulated digital credit in three months and processes over 50,000 credit disbursements per month; built on Thought Machine's Vault Core.
• Bi en Línea
• Bi Banking
• Cuik
• Bi Móvil
• Club Bi
• MallBi.com
• Ecosistema Bi
• Bonos Bancarios Bi

Products and services

• Tarjeta de Crédito Liv A new Banco Industrial credit card offering cashback or points benefits designed around the customer's lifestyle, with digital application via the tarjeta digital portal.
• Tarjetas de Crédito Bi Personal credit cards issued by Banco Industrial, including the new Tarjeta Liv and standard Visa credit card variants, with benefits such as the Barcelona promotion via Tarjetas Bi Visa.
• Tarjetas de Débito Bi (Visa) Personal Visa-branded debit cards linked to Banco Industrial monetary and savings accounts, usable internationally and at Cajeros Bi without fees.
• Tarjetas Prepago Bi Prepaid card offerings for personal customers of Banco Industrial.
• Cuentas Monetarias Personales A suite of personal checking/monetary accounts including Cuenta Juvenil, Cuenta Monetaria, Cuenta Oro Quetzales, Cuenta Oro Dólares, Super Cuenta, Cuenta Enguate, Cuenta Monetaria Express Remesas, Express Remesas Familiares, and Portabilidad de Nómina — providing immediate access to funds via chequera and Tarjeta de Débito Bi.
• Cuentas de Ahorro Personales A family of personal savings accounts in quetzales and dollars including Cuenta de Ahorro, Ahorro en Dólares, Ahorro Súper Cuenta, Ahorro 5 Estrellas, Ahorro Beneficio Triple, Ahorro SOS, Ahorro Seguro, Ahorro Seguro en Dólares, and Ahorro Cuenta Chica, with varied interest rates, capitalization frequencies, and bundled benefits.
• Sitio de Ahorros (Planes de Ahorro Programado) Goal-based programmed savings plans with attractive annual interest rates, automatic scheduled debits, life insurance, and Bi en Línea visibility, with variants for studying, car down-payment, home down-payment, and other life goals.
• Cuentas de Inversión Investment and time-deposit products in quetzales and dollars, including Plazo Fijo (Quetzales and Dólares), Bonos Bancarios Bi, Plan Futuro Programado (Quetzales/Dólares/Infantil), Plan Enganche Vivienda, Planifica tu Futuro, Plan Universitario, Plan Dorado de Inversión (and Infantil), and Pagarés Bi Credit.
• Créditos (Banca Personal) Personal credit products including Crédito Rapidito, Crédito Digital Bi, Créditos Convenios (with payroll discount), university credit, vehicle and motorcycle credit, and a digital credit catalog (Crédito Bi Fácil).
• Microcréditos Working-capital microcredits directed at small entrepreneurs.
• Seguros Personales Personal insurance portfolio offered via Seguros y Fianzas El Roble, including Seguro Salud 360, Roble Med, Plan de Vida 360, Automóvil (full and third-party liability), Moto, Cáncer, Premium Health Insurance (PHI), and RC Transporte Pesado.
• Fideicomiso de Planeación Patrimonial A trust service that allows clients to order and administer their patrimony, dispose of it during their lifetime, and define how beneficiaries receive the assets upon incapacity or death, with confidentiality and legal autonomy from Corporacion BI.
• Banca Empresarial y Corporativa Banking segment for SMEs, corporations, and institutions offering soluciones financieras, tesorería, tarjetas empresariales, seguros empresariales, soluciones de pago y facturación, servicios electrónicos, Planilla Bi, Banca en Línea Empresarial, cuentas monetarias/inversión corporativas, créditos corporativos, SmartCash Bi, servicios internacionales, factura electrónica en línea, and Alerta Médica.
• Banca Fiduciaria (Fideicomisos) Corporate fiduciary and trust offerings including Fideicomisos de Administración, Contrato ESCROW, Fideicomisos de Garantía, Gestión Patrimonial, and Fideicomisos de Inversión, with Banco Industrial or Financiera Industrial acting as Fiduciario.
• Banca Institucional Banking services for institutions including Centro de Bienestar al Talento Humano, Tesorería, Servicios Electrónicos, and Soluciones de Pago Digitales.
• Banca Joven Youth-targeted banking segment with tailored products, digital advisory, special promotions via Club Bi, financial education, Cuenta de Ahorro Digital, Zigi, and credit options for university, devices, motorcycles, vehicles, and Crédito Bi.
• Bi en Línea Personal online and mobile banking platform from Banco Industrial, available on web, iOS App Store, Google Play, and Huawei AppGallery, providing digital access to accounts, transfers, payments, and product requests.
• Bi Banking (Banca en Línea Empresarial) Corporate online banking platform offering digital treasury management, payments, service payments, and operations management for businesses, available on web and mobile apps.
• Bi Móvil A mobile service delivering instant push notifications of debits and credits to customers' accounts.
• Zigi App Digital financial platform launched with Intermex that enables Guatemalans to receive remittances via their phone number, replacing traditional cash pickups. The app also extends to digital lending as a white-label platform on Thought Machine's Vault Core, processing over 50,000 credit disbursements per month.
• Cuik Easy QR-code-based payments product from Banco Industrial.
• Conexión Regional Real-time, no-cost cross-border interbank transfer service linking accounts of Corporacion BI banks in Guatemala, El Salvador, Honduras, and Panama for 365-day-a-year transfers without correspondent banks.

Quantifiable outcome

• $966M DPR securitization completed in July 2025 — largest in Central America and Caribbean history and biggest globally in more than 2 years
• +6 more outcomes

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature7 records

Partnerships

13 partnerships are on record, tiered flagship, core and minor.

• Thought MachineflagshipTechnology or Integration · 10 December 2025Thought Machine's cloud-native core banking platform Vault Core powers Zigi, the digital innovation arm of Banco Industrial. The platform enabled Zigi to launch a fully regulated digital credit solution in 3 months and scale to 50,000+ credit disbursements per month. The collaboration is positioned as a new banking model combining institutional trust with fintech-like innovation for financial institutions in Latin America.
• Thought MachineflagshipTechnology or Integration · 9 December 2025Expansion of the use of Thought Machine's Vault Core platform by Zigi to develop banking services in Latin America, enabling faster service deployment and greater flexibility in product design (processing 50,000+ credit disbursements monthly).
• Intermex (International Money Express)coreStrategic or Co-development Partner · 2 December 2025Intermex and Banco Industrial launched the Zigi App in Guatemala — a digital financial platform enabling Guatemalans to receive remittances via their phone number, replacing traditional cash pickups.
• Fitch RatingscoreOthers · 1 July 2025Fitch Ratings assigned a BBB rating to Banco Industrial's $966M DPR securitization, placing it three notches above Guatemala's sovereign foreign-currency rating. As a recognized rating agency relationship, Fitch validates the credit quality of BI's structured finance transactions.
• VisacoreTechnology or IntegrationVisa Spend Clarity for Enterprise is offered by Banco Industrial to corporate clients for managing and optimizing corporate card spending. Visa is also the card network for Bi credit and debit cards and co-branded cards, and partnered on the 'Practical Money Skills / Tu Dinero, Tu Futuro' financial education initiative for children and youth.
• Visa (Practical Money Skills)coreGTM or Marketing PartnerJoint educational initiative with Visa — 'Tu Dinero, Tu Futuro' / Practical Money Skills — teaching children and youth personal finance, with resources for teachers and parents, hosted on bancoindustrial.practicalmoneyskills.org.
• MastercardcoreTechnology or IntegrationMastercard debit card access is included with the Ahorro en Dólares product; Mastercard is also a payment network for Plan Futuro Programado contributions via credit card.
• INhatcher / MultiversecoreStrategic or Co-development PartnerINhatcher is a Multiverse program supported by Banco Industrial that accelerates entrepreneurs and companies via workshops, mentorship, and personalized advisory — designed to help entrepreneurs design, iterate, and scale their business models at no cost.
• EnkominorGTM or Marketing PartnerENKO is a free online platform with lessons to help entrepreneurs sell, save, and improve business administration, distributed via a co-branded URL (enko.org/gt/bancoindustrial/inicio). Recommended for business clients in the Banca Joven and SME segments.
• Centro Municipal de Emprendimiento (Capital y Santa Catarina Pinula)minorStrategic or Co-development PartnerPublic initiative of the Municipalities of Guatemala and Santa Catarina Pinula to foster local entrepreneurship, offering free training, resources, and coworking spaces for SMEs. Banco Industrial contributes financial education content and tools to the program.
• Centro de Innovación y Emprendimiento BicoreStrategic or Co-development PartnerIn-house innovation and entrepreneurship center operated by Fundación Bi, providing physical infrastructure, high-technology labs, expert mentorship, and strategic alliances to scale startups. Referenced via fundacion.bi.com.gt.
• Seguros y Fianzas El Roble, S.A.coreOEM/ Whitelabel/ Licensing PartnerAffiliated insurance company within Corporación BI, providing the full suite of personal insurance products (Health 360, Auto, Life, Cancer, PHI, Moto, RC Transporte Pesado) and business insurance distributed via Banco Industrial channels.
• Financiera Industrial, S.A.coreStrategic or Co-development PartnerCorporación BI subsidiary that can act as Fiduciario alongside Banco Industrial in the Fideicomiso de Planeación Patrimonial, receiving, administering, and delivering assets as established in the trust contract.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Mambu: Cloud-native core banking SaaS platform competing with Thought Machine (Banco Industrial's Zigi partner) for the same digital-banking platform deals at LatAm financial institutions. Comparable as a competing infrastructure choice for the white-label BaaS strategy.
• Remitly: US-headquartered digital remittance company with strong Central American flows. Competes head-on with the Zigi App/Intermex partnership in the US-to-Guatemala corridor.

Direct peers

• Banrural: One of Guatemala's largest banks with deep rural, agricultural, and SME penetration. Comparable to Banco Industrial in scale and segment reach, and a direct competitor for retail deposits, microcredit, and SME banking in Guatemala.
• Banco Agrícola: El Salvador's largest commercial bank, part of the Bancolombia group. Directly comparable in retail, corporate, and digital banking within the Central American market where Banco Industrial competes via Conexión Regional.
• Banco G&T Continental: Guatemalan universal bank providing retail, corporate, and institutional banking, cards, and digital channels. Closest direct domestic competitor to Banco Industrial in Guatemala, with overlapping product suites (accounts, credit, cards, insurance) and a comparable multi-segment model.
• Banco Promerica: Multi-country Central American bank (Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama, Dominican Republic). Competes with Banco Industrial on retail, SME, and corporate banking across the same Conexión Regional geographies.
• BAC Credomatic: Panama-headquartered bank with the largest multi-country Central American footprint (Guatemala, El Salvador, Honduras, Nicaragua, Costa Rica, Panama). Directly comparable regional franchise and product set to Banco Industrial / Corporación BI's 4-country model.

Broad incumbents

• Visa: Global card network partner of Banco Industrial (Visa-branded debit/credit cards, Visa Spend Clarity, Practical Money Skills). Comparable as a partner and broad payments incumbent shaping the card economics Banco Industrial depends on.
• Western Union: Global remittance incumbent whose cash-pickup network Zigi App is explicitly displacing in Guatemala. Comparable as a counterparty in the same remittance-receipt market Banco Industrial is targeting.
• Davivienda: Large Colombian banking group with Central American subsidiaries (Costa Rica, Honduras, El Salvador, Panama). Broader LatAm incumbent competing with Banco Industrial for regional corporate and remittance business.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookmessenger.com/t/135136309831436
• Xx.com/bancoindustrial

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Banco Industrial