What Cloud9 Technologies does

Cloud9 Technologies, founded in 2013, built a cloud-native voice trading platform engineered for the compliance and workflow requirements of institutional financial markets. The platform provides regulated voice capture, trader collaboration, and integration with front-office trading systems, and is now a wholly-owned subsidiary of Symphony Communication Services, LLC, operating within Symphony's broader collaboration stack. Cloud9's customers are concentrated among tier-one banks, asset managers, and trading firms, with go-to-market messaging targeting commodities, insurance, post-trade operations, wealth management, and exchanges.

Name

Cloud9 Technologies

Legal name

Symphony Communication Services, LLC

Website

https://c9tec.com

Company type

Private

Founded year

2013

Operating status

Acquired

Headcount range

51–100 employees

Short description

Cloud9 Technologies provides a cloud-native, compliance-grade voice trading platform for tier-one financial institutions, now operating as a subsidiary within Symphony Communication Services' collaboration portfolio.

Ownership category

akta.pro rank

Product category

Financial Markets Voice & Communications Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL), Cloud Security Managed Services (CSPM/CWPP/CNAPP) (BPAEADAF), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• Cloud voice trading
• Trader voice platform
• Compliant communications software
• Financial markets messaging
• Enterprise voice compliance

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Cloud9 Technologies delivers a cloud-native, compliance-enabling voice trading platform purpose-built for high-touch communications among financial market participants. Now operating within Symphony Communication Services, LLC, Cloud9 is the voice product line of a broader communications suite that also includes secure messaging, a counterparty directory, and an AI-powered analytics platform. Its offering serves enterprise and tier-one financial institutions across commodities, insurance, post-trade operations, wealth management, and exchanges.

Product overview

Cloud9 is now part of Symphony and operates as a multi-platform communications suite for financial markets. The offering is a platform-plus-modules architecture centered on the Cloud9 cloud-native voice platform (the core product for trader voice communications) and the Symphony Messaging platform. Additional modules include Federation (compliant WhatsApp integration), Embedded Mode (in-app messaging), Virtual Number (dedicated business mobile), and Confidential Cloud (secure environment). These products share a unified compliance-enabling framework, security architecture, and AI infrastructure, with the Enhanced Directory providing counterparty discovery across the ecosystem. The Analytics Platform with AI capabilities sits alongside as a complementary intelligence layer.

Differentiator

Problem solved

Functional benefit

Brands

• Cloud9: Cloud-native trader voice platform for financial markets communications

Products and services

• Cloud9

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature4 records

Partnerships

One partnership is on record.

• MicrosoftcoreTechnology or IntegrationMicrosoft Teams Interoperability integration allowing Cloud9 voice users to connect Symphony Messaging and Microsoft Teams environments for enhanced market participant collaboration.

Recent moves6 records

Expansion highlights5 records

Direct peers

• IPC Systems: IPC is the dominant provider of trader voice turrets and intercom systems for global financial markets. It directly competes with Cloud9's core high-touch voice offering and serves the same tier-one buy-side and sell-side institutions, making it the closest product analog.
• Symphony Communication Services: Symphony is Cloud9's parent and the leading secure messaging and workflow platform for financial markets. The two are now operationally integrated, sharing the same regulated-finance go-to-market and overlapping customer base across commodities, wealth, and exchange verticals.
• Speakerbus: Speakerbus provides turret-based voice trading solutions and intercoms for financial trading floors. It competes head-to-head with Cloud9 in the high-touch trader voice category and is one of the few specialist vendors targeting the same compliance-sensitive workflows.

Broad incumbents

• BT Radianz (LSEG): BT Radianz (now part of LSEG) operates one of the largest financial community networks and voice services for global markets. It overlaps with Cloud9 in providing regulated connectivity and voice for financial market participants, but as part of a much broader data and infrastructure franchise.
• Microsoft Teams: Microsoft Teams is the dominant enterprise UC platform and is already integrated with Cloud9/Symphony. While not compliance-native out of the box for financial markets, its scale and Microsoft 365 bundling make it a key competitor and partner for regulated voice workflows.
• Cisco Webex: Cisco Webex is a major enterprise UC suite with growing traction in regulated industries including financial services. It competes with Cloud9 for trader voice and collaboration workloads, especially where customers standardize on Cisco networking and collaboration stacks.
• NICE Ltd. NICE provides trading floor communications, recording, and compliance surveillance solutions for financial institutions. It overlaps with Cloud9 on the trader voice and compliance-recording side, with a strong incumbent position in surveillance and analytics.

Emerging players

• Twilio: Twilio is a cloud communications platform offering programmable voice, messaging, and compliance APIs. It competes with Cloud9 in the cloud-native voice infrastructure layer and is increasingly used by fintechs building regulated communications products.
• Vonage (Ericsson): Vonage, now part of Ericsson, offers cloud-based UCaaS and contact center APIs. It competes with Cloud9 in cloud-native voice and has been moving up-market into regulated and enterprise segments, including financial services.

Others

• Bloomberg Terminal: Bloomberg's Terminal is the de facto workspace for global financial professionals and includes IB messaging and voice adjuncts. It is not a direct Cloud9 competitor but anchors the trading-desk workflow that Cloud9 voice must integrate with to remain relevant.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Customer concentration

• YouTubeyoutube.com/c/SymphonyComm
• Facebookfacebook.com/c9tec
• LinkedInlinkedin.com/company/cloud9-technologies-llc
• Instagraminstagram.com/we_are_syms
• Xx.com/c9tec

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds4 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cloud9 Technologies