ThousandEyes

What ThousandEyes does

ThousandEyes, founded in 2010 and headquartered in San Francisco, is a network intelligence and digital experience monitoring platform that has operated as a wholly-owned subsidiary of Cisco Systems since its acquisition in May 2024 (branded "Cisco ThousandEyes"). The platform provides end-to-end visibility from any user to any application over any network, built on a proprietary "collective intelligence" dataset comprising billions of daily measurements collected from tens of millions of global vantage points. Its core architecture spans Network and Application Synthetics, Endpoint Experience, Internet Insights, WAN Insights, Cloud Insights, Traffic Insights, and Connected Devices, with the newer Cisco Assurance layer unifying cross-domain telemetry, AI-powered analysis, and agentic operations into a closed-loop sense/ reason/act/validate framework.

Name

ThousandEyes

Legal name

Cisco ThousandEyes

Website

https://thousandeyes.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

ThousandEyes, a Cisco subsidiary, provides a SaaS-based network intelligence and digital experience monitoring platform that delivers end-to-end visibility across networks, clouds, and SaaS for enterprises, service providers, and government agencies, powered by billions of daily measurements from global vantage points.

Ownership category

akta.pro rank

Product category

Network Intelligence & Digital Experience Monitoring

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Fault & Performance Monitoring (SNMP/Telemetry/APM for Networks) (HDAFAMAA)

akta.pro secondary industry

Network Performance, Visibility & SLA Monitoring (Managed NPM/Observability) (HDAIAFAI)

Keywords

• Network performance monitoring
• Digital experience monitoring
• Cloud infrastructure monitoring
• Synthetic monitoring platform
• Saas network intelligence

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription-based SaaS: ThousandEyes operates as a SaaS platform with subscription-based pricing, likely tiered by features, agents, and data retention. Enterprise customers subscribe to access the platform's monitoring, analytics, and assurance capabilities.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels11 records

Core offering

ThousandEyes is a SaaS network intelligence and digital experience monitoring platform that delivers end-to-end visibility from any user to any application over any network. The platform combines synthetic monitoring, real user monitoring, BGP/DNS telemetry, and a global vantage-point network to detect, correlate, and remediate performance issues across enterprise, cloud, SaaS, and ISP environments. It is sold primarily as subscription-based software to enterprises, service providers, and government agencies under the Cisco ThousandEyes brand.

Product overview

ThousandEyes is a Cisco-owned network intelligence and digital experience monitoring platform providing end-to-end visibility across networks, clouds, and services. The platform operates on a platform-plus-modules architecture centered on Cisco Assurance, which unifies cross-domain telemetry, AI-powered analysis, and agentic operations. Core products include: the ThousandEyes Platform as the central hub; Endpoint Experience for employee device monitoring; Network and Application Synthetics for path visualization; Internet Insights for ISP/service provider visibility; WAN Insights for SD-WAN optimization; Cloud Insights for cloud traffic visibility; Traffic Insights for network telemetry; Connected Devices for subscriber experience monitoring; and Assurance for closed-loop operations with AI-driven detection, remediation, and validation. The portfolio also includes Global Vantage Points (distributed monitoring infrastructure), Innovations (AI features like Adaptive Alerting), Browser Synthetics, and the MCP Server for AI agent integration. Recent additions include Experience Metrics, Agentic Actions, and Provider Intelligence, extending the platform's AI and automation capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Internet Insights: A platform providing visibility into how service provider outages impact applications and networks
• Cloud Insights
• WAN Insights
• Traffic Insights
• Connected Devices
• Assurance
• Endpoint Experience
• Network and Application Synthetics

Products and services

• ThousandEyes Platform Central hub of the ThousandEyes portfolio, providing end-to-end visibility across networks, clouds, and services and forming the foundation for Cisco Assurance's cross-domain telemetry, AI analysis, and agentic operations. Sold to enterprise IT, network operations, and service-provider buyers.
• Endpoint Experience Assures network performance and web application experience from employee devices, extending visibility into hybrid work environments and remote workforce connectivity.
• Network and Application Synthetics Synthetic testing solution that visualizes every hop from user to application and differentiates application slowdowns from network disruptions for enterprise and service-provider customers.
• Internet Insights Visibility into how service provider outages impact the applications and networks customers rely on, drawing on billions of daily measurements and now including Provider Intelligence for ISP comparison.
• WAN Insights Optimizes SD-WAN policies proactively for seamless application experiences and efficient IT operations, using predictive analytics to surface inefficient routes.
• Cloud Insights Provides visibility into cloud-native traffic and configuration changes, addressing network visibility gaps when migrating workloads to AWS, Azure, and Google Cloud.
• Traffic Insights Assures enterprise digital experiences with detailed visibility into network traffic, including latency, packet loss, jitter, QoS re-markings, rDNS, and geolocation data.
• Connected Devices Network performance intelligence solution for broadband and Internet service providers, giving real-time visibility into last-mile home and mobile network performance for subscribers.
• Assurance Closed-loop assurance offering that combines cross-domain telemetry, AI-powered analysis, and agentic operations to sense, reason, act, and validate in real time across enterprise environments.
• Digital Experience Monitoring Comprehensive monitoring solution for measuring and improving digital experiences across applications, people, and infrastructure, bundling ThousandEyes capabilities for buyers seeking a single DEM product.
• ThousandEyes for Government FedRAMP Moderate-authorized deployment of the ThousandEyes platform for U.S. federal agencies, contractors, and educational institutions requiring compliant, U.S.-hosted digital experience monitoring.

Quantifiable outcome

• Resolution time reduction from months to hours for network issues
• +3 more outcomes

Named customers8 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability8 records

Feature11 records

Partnerships

Twelve partnerships are on record, tiered integration, core integration, core, infrastructure and key customer.

• Webex AI AgentintegrationTechnology or Integration · 1 March 2026ThousandEyes MCP Server enables integration with Webex AI Agent for automated case deflection, bringing network intelligence to AI-powered customer support workflows.
• Cisco Merakicore integrationTechnology or Integration · 1 March 2026Embedded Agent for Cisco Cloud-Managed Switches (Beta) enables ThousandEyes Enterprise Agents to be managed directly through Meraki Dashboard, extending assurance capabilities into Cisco's cloud-managed networking ecosystem.
• Cisco Catalystcore integrationTechnology or Integration · 1 March 2026ThousandEyes integration with Cisco Catalyst 9000 series switches enables network device monitoring and assurance for enterprise campus and branch networking.
• ServiceNowintegrationTechnology or Integration · 1 November 2025ThousandEyes MCP Server functions as universal adapter surfacing network insights within existing workflows including ServiceNow and ChatOps platforms, automating data gathering during incident response.
• DatadogintegrationTechnology or Integration · 1 November 2025ThousandEyes integration with Datadog using OpenTelemetry and OTLP enables customers to configure integration and visualize network metrics in Datadog dashboards.
• Microsoft AzureintegrationTechnology or Integration · 1 June 2025Expanded integrations include Microsoft Azure, enabling customers to monitor Azure-hosted applications and infrastructure within ThousandEyes platform.
• CiscocoreOthers · 1 May 2024Cisco acquired ThousandEyes in May 2024 to enhance application visibility capabilities within Cisco's networking and security portfolio. ThousandEyes operates as a Cisco company while maintaining its brand and product identity.
• AWSinfrastructureStrategic or Co-development Partner · 1 January 2019ThousandEyes adopted 'customer zero' approach by migrating its own operations to AWS in 2019, building and testing Cloud Insights internally in production environment before offering to customers. AWS is both customer and infrastructure partner.
• Virgin Media O2key customerStrategic or Co-development PartnerVirgin Media O2 uses ThousandEyes Connected Devices product to enhance customer experience and enable proactive issue mitigation for broadband subscribers.
• SplunkintegrationTechnology or IntegrationCisco ThousandEyes released a dedicated app for Splunk Enterprise and Splunk Cloud Platform, available via Splunkbase, enabling customers to monitor, troubleshoot, and optimize digital experience by streaming ThousandEyes test data, events, and activity logs into Splunk dashboards.
• Microsoft TeamsintegrationTechnology or IntegrationNew integration pulls Microsoft Teams Call Quality Dashboard data into ThousandEyes platform, enabling automated correlation with dynamic tests and comprehensive insights into Teams meeting performance for streamlined troubleshooting.
• Cisco AppDynamicsintegrationTechnology or IntegrationEasyJet relies on Cisco AppDynamics for application performance management as part of its broader network modernization efforts alongside ThousandEyes deployment.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• SolarWinds: Long-standing IT infrastructure and network monitoring vendor serving mid-market and enterprise IT operations. Competes on hybrid network and infrastructure visibility with broader but less cloud-native product footprint than ThousandEyes.
• Netscout (Omnis Cyber Intelligence): Enterprise network performance management vendor with deep packet inspection and service provider heritage. Overlaps with ThousandEyes on carrier-grade network visibility and SLA monitoring for large enterprise and telecom customers.
• ServiceNow Cloud Observability: ITSM and workflow platform with growing observability portfolio (Lightstep). Competes indirectly as IT operations consolidate around ServiceNow workflows; ThousandEyes integrates with ServiceNow via MCP Server while ServiceNow offers its own monitoring stack.
• Datadog: Public observability platform (NASDAQ: DDOG) offering infrastructure monitoring, APM, logs, and increasingly network monitoring. Competes with ThousandEyes on network performance visibility but as part of a much broader platform bundled with infrastructure and APM products.
• Dynatrace: Enterprise observability and APM platform (NYSE: DT) with AI-driven root cause analysis (Davis AI). Overlaps with ThousandEyes on application and network performance monitoring for large enterprise digital experience use cases.
• New Relic: Observability platform offering APM, infrastructure monitoring, and network monitoring under a unified consumption-based pricing model. Competes for the same NetOps and SRE buyers with bundled platform value proposition.
• Splunk Observability Cloud: Splunk (now Cisco-owned alongside ThousandEyes) offers infrastructure monitoring, APM, and log analytics. Strategic peer given shared ownership and overlapping integrations, with ThousandEyes feeding data into Splunk dashboards via a dedicated Splunkbase app.
• Cisco AppDynamics: Sibling Cisco product offering APM and application performance monitoring. While complementary rather than direct, AppDynamics is positioned by Cisco for similar digital experience use cases and represents an internal cross-sell/overlap risk for ThousandEyes within Cisco's portfolio.

Emerging players

• Keysight Technologies (formerly Ixia): Network test and visibility vendor with ThousandEyes-comparable synthetic monitoring capabilities through its Eggplant and IxNetwork products. More focused on network engineering and testing than ongoing digital experience monitoring.

Direct peers

• Catchpoint: Closest direct competitor in synthetic network monitoring, internet performance monitoring, and BGP routing visibility. Targets similar enterprise and service provider buyers with comparable vantage-point-based collective intelligence positioning.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/thousandeyes
• Xx.com/thousandeyes
• Facebookfacebook.com/ThousandEyes

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds6 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ThousandEyes