What Yobi does

Yobi is an AI workforce platform that deploys autonomous AI employees for small businesses and professional practices, primarily in the United States. Its core product centers on "Yobi One," a management platform that orchestrates AI agents capable of answering inbound and outbound phone calls, responding to two-way SMS messages, handling Instagram and Facebook DMs, booking appointments, and writing updates back to connected CRM or practice management systems. The technology stack includes a no-code "AI Studio" that allows non-technical users to configure agents using natural-language descriptions rather than prompt engineering, supplemented by proprietary modules such as Yobi Translator for multilingual conversations and Call Sentiment Analysis for voice analytics. The platform is HIPAA compliant, which is a precondition for serving dental and medical practices, and the company offers specialized agent configurations for verticals including dental, hospitality, real estate, legal, home services, marketing agencies, and education.

Yobi sells primarily on a subscription SaaS model with quote-based pricing tiers determined by sales consultation rather than public list pricing. The go-to-market is a hybrid of product-led growth (self-serve signup at signup.yobi.com, a live AI receptionist demo named "Kate" reachable at 609-507-2178) and inside sales (phone line at 415-980-8955, guided demo booking). The company is headquartered in the San Jose / Los Gatos, California area and was founded in 2018, with its public-facing seed funding event of $2.37 million closed in February 2023 from HRC2139 Investments and IRA Capital. The leadership team includes CEO Ahmed Reza, VP of Business Development Chiyoung Kim, and Head of Operations Judy Aposaga.

The business is privately held and early-stage, with 11-50 employees, no public revenue disclosures, and customer references spanning individual practitioners and small businesses. Notable customer outcomes cited include more than 3,040 appointments booked in a three-month window across the customer base and an 80% reduction in tenant inquiry volume for a property management customer. Yobi received a Gold Stevie Award at the 2024 American Business Awards and has been featured in Business Insider, Nasdaq, Inc., Grit Daily, The Business Journals, and MarTech Series.

Name

Yobi

Legal name

Yobi

Website

https://yobi.app

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

Yobi provides autonomous AI employees that answer calls, book appointments, and handle SMS and social DMs for US small businesses, with vertical specializations in dental, hospitality, real estate, and other SMB sectors.

Ownership category

akta.pro rank

Product category

AI Workforce Automation Software

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)

akta.pro primary industry

AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)

akta.pro secondary industry

LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)

Keywords

• AI workforce platform
• AI receptionist software
• Small business automation
• Conversational AI tools
• Call analytics software

Headquarters

HQ city

Los Gatos

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (AI Employee Plans): Yobi operates on a subscription SaaS model where customers pay to deploy AI employees. Plans are tiered by number of AI agents and feature set. Revenue is recurring (monthly/annual billing) with likely land-and-expand dynamics as businesses add more AI employees for different roles (receptionist, sales agent, support). No public pricing is listed — sales team quotes based on business size and needs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Yobi provides an AI-powered workforce/employee platform aimed at small businesses, offering products such as an AI receptionist, AI Studio, Yobi Translator, and Call Sentiment Analysis. The platform automates customer communication, translation, and call analytics tasks for service-oriented small businesses including dental practices, hospitality, and real estate.

Product overview

Yobi is an AI workforce platform offering a unified portfolio of products centered on Yobi One as the core management platform and AI Agents as the deployable workforce. Key products include AI Studio for building custom agents, Task Boards for human-AI collaboration, Yobi Translator for cross-language support, and Call Sentiment Analysis for voice analytics. The platform automates customer communications across voice calls, SMS, and social media (Instagram/Facebook DMs), with specialized solutions for dental, hospitality, and real estate industries. Yobi positions itself as providing 'AI employees' rather than software, emphasizing 24/7 availability and no-code setup for non-technical business owners.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Receptionist
• AI Studio
• Yobi Translator

Quantifiable outcome

• 3,040+ appointments booked in 3 months across customers running 24/7 with no training or management overhead
• +1 more outcomes

Named customers7 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature11 records

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Decagon: Decagon builds AI customer service agents for enterprise businesses, including conversational voice and chat agents. Directly comparable to Yobi's AI employee platform in product category, agent autonomy, and target use case (handling inbound customer conversations at scale).
• Sierra AI: Sierra develops autonomous AI agents for customer experience, focused on brand-aligned conversational AI for consumer-facing businesses. Comparable to Yobi as a direct competitor in AI agents that handle customer conversations, with overlapping go-to-market in service-oriented businesses.
• Replicant: Replicant provides AI voice agents that autonomously resolve customer service calls for contact centers. Directly comparable to Yobi in AI-driven phone call handling, autonomous resolution, and intelligent human handoff for SMB and mid-market customers.
• Bland AI: Bland AI offers an AI phone-calling platform that enables businesses to deploy AI agents for inbound and outbound voice calls. Comparable to Yobi in voice-first AI agent capabilities, conversation automation, and integration with business workflows for SMB customers.
• Air AI: Air AI builds autonomous AI voice agents capable of holding long, human-like phone conversations for sales, support, and operations. Directly comparable to Yobi's AI receptionist and outbound calling functionality, targeting similar SMB and service-business use cases.
• PolyAI: PolyAI develops enterprise conversational AI for customer service, with a focus on voice-first deployments in hospitality, healthcare, and retail. Highly comparable to Yobi in product category, vertical targeting (especially hospitality and healthcare), and AI agent autonomy.
• Vapi: Vapi provides a developer platform for building, testing, and deploying AI voice agents. Comparable to Yobi at the voice agent infrastructure layer; while more developer-oriented, both enable customizable AI phone agents that integrate with business workflows and CRMs.
• Voiceflow: Voiceflow is a no-code/low-code platform for designing, prototyping, and deploying conversational AI agents across voice and chat. Comparable to Yobi's AI Studio as a no-code agent builder, with overlapping customers in SMB and mid-market service businesses.
• Ada: Ada is an AI customer service automation platform that handles conversations across chat, email, voice, and social channels. Comparable to Yobi in multi-channel AI customer engagement, intelligent routing, and CRM integration, though Ada skews more enterprise.

Broad incumbents

• Talkdesk: Talkdesk is a cloud contact center platform that has added AI agent capabilities for automated call handling. Comparable as a broader incumbent offering overlapping voice automation and customer engagement functionality to Yobi's AI receptionist and call handling use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/yobi_app
• YouTubeyoutube.com/@yobiapp
• Facebookfacebook.com/YobiApplication
• LinkedInlinkedin.com/company/yobiapp
• Instagraminstagram.com/yobi_ai

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yobi