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Doxim

Full company profile

uuid00026eu

Namestring
Doxim
Legal namestring
Doxim
Websiteurl
doxim.com
Company typeenum
Private
Founded yearint
2000
Descriptiontext

Doxim is a privately held customer communications management (CCM) and engagement technology company founded in 2000 and headquartered in Markham, Canada, serving highly regulated industries including banks, credit unions, wealth management, consumer finance, insurance, utilities, and healthcare. Its platform architecture comprises three integrated offerings: the Doxim CCM platform (document generation/composition, print and mail, ePresentment, direct mail, interactive engagement, digital business messaging, email marketing), Doxim Payments (omnichannel bill-to-payment processing, security and compliance, processing/posting/reconciliation, SaaS portal analytics), and Doxim Customer Engagement Management (CEM) for community financial institutions (loan origination, digital account opening, CRM). The company operates a nationwide network of print and mail facilities in the U.S. and Canada and maintains RESTful API integrations, webhooks, and SFTP batch interfaces for real-time connectivity with customer core banking systems and CIS environments. Its technology stack embeds AI capabilities — including generative document design, AI-driven personalization, regulatory autocheck, AI chatbots, and multimodal content generation — across channels and document types.

Doxim generates revenue through three streams: subscription-based SaaS pricing for the CCM platform, technology-enabled managed print and mail services supported by its national production network, and transaction-based revenue from omnichannel payment processing (web, mobile, IVR, kiosk, POS). The company sells through an enterprise field sales motion with consultative solution demos, dedicated customer success teams, and quote-based multi-year contracts, targeting banks, credit unions, wealth managers, insurers, utilities, and healthcare organizations. It has executed 15+ acquisitions since 2009 to broaden its capabilities and geographic reach, including Striata (electronic document delivery, 2020), Direct Technologies (2021), and Level One (2021), and recently expanded physical capacity with a new 64,000 sq ft Phoenix facility (December 2025) and an Indianapolis-based utility payments team (February 2026). The company reports 1,300+ engaged clients, 501-1000 employees, and a sixth consecutive WealthTech100 placement (April 2026).

Short descriptiontext

Doxim is a privately held customer communications management and engagement technology provider founded in 2000, serving banks, credit unions, wealth managers, insurers, utilities, and healthcare organizations with omnichannel CCM software, bill payment processing, and managed print and mail services across North America.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
501–1,000
akta.pro rankint
HeadquartersMarkham, Canada
HQ citystring
Markham
HQ countrystring
Canada
HQ regionstring
North America
Markets served

Serves global market

Offices4 records

Each record includes

City, Country, Type, Description, Source

Keyword5 values
customer communications management, omnichannel billing platform, regulated industry software, bill payment processing, document generation solutions
Industry1 code
1Customer Service/Support CRM & Contact Center Platforms
CodeBPAFAFAKPrimaryYes
NAICS code4 codes
  • Computer Systems Design and Related Services54151
  • Custom Computer Programming Services541511
  • Computer Systems Design Services541512
  • Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services5182
SIC code4 codes
  • Services-Computer Programming, Data Processing, Etc.7370
  • Services-Prepackaged Software7372
  • Services-Computer Integrated Systems Design7373
  • Services-Computer Processing & Data Preparation7374
Product category
Customer Communications Management (CCM) Software
GTM motion2 records

Each record includes

Type, Description, Source

Revenue model3 records
1SaaS Software Subscriptions
TypeSubscription Recurring
Description

Subscription-based pricing model for the CCM platform, with clients paying for access to the integrated software suite including document generation, ePresentment, digital engagement, and analytics.

doxim.com
2Technology-Enabled Managed Services
TypeManaged Services
Description

Managed print and mail services with state-of-the-art operations nationwide, including USPS-designated full-service mailer capabilities, NCOA operations, and postal optimization services.

doxim.com
3Payment Processing Services
TypeTransaction Fee
Description

Transaction-based revenue from omnichannel payment processing across web, mobile, IVR, kiosk, and walk-in POS channels, with configurable convenience fee models.

doxim.com
Marketing channels9 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels3 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales
Pricing details1 tier
1Enterprise all-in-one platform pricing
ModelSubscriptionBilling cadenceMulti-year contract
Notes

Quote-based pricing not publicly disclosed. The company promotes 'flat all-in pricing model' and 'innovative, flexible pricing model for all your consumer communications needs' suggesting bundled offerings.

doxim.com
GTM typeB2B
B2B
Offering typeSoftware
Software
Brand1 record
1Striata
Description

Electronic document delivery and secure communications solutions for insurance and financial services, operating as a Doxim Company.

doxim.com
Core offering1 text field

Doxim provides cloud-based SaaS Customer Communications Management (CCM) software and technology-enabled managed services for highly regulated industries including banks, credit unions, wealth management, utilities, healthcare, and insurance. Its integrated platform generates, personalizes, and delivers compliant communications across print, mail, email, SMS, IVR, web, and mobile channels; additionally offers a Doxim Payments bill-to-payment platform and a Customer Engagement Management suite (loan origination, digital account opening, CRM). Backed by a national print and mail operations network, the company enables end-to-end document generation, digital engagement, payment processing, and compliance-grade communications for over 1,300 clients.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 4 values shown
  • 28% overall reduction in costs achieved by Encompass Credit Union with eStatement program
+3 more records
Product overview1 text field

Doxim offers a comprehensive suite of SaaS software and technology-enabled managed services for customer communications management and engagement in regulated industries. The portfolio architecture consists of three core platforms: (1) Doxim Customer Communications Management (CCM) - the central omnichannel communications platform providing document generation/composition, print & mail, ePresentment, direct mail, interactive engagement, and digital business messaging; (2) Doxim Payments - an integrated bill-to-payment platform covering anywhere/anytime payments, security & compliance, processing/posting/reconciliation, and SaaS portal analytics; and (3) Doxim Customer Engagement Management (CEM) - a banking-focused suite comprising loan origination, digital account opening, and CRM modules. These platforms are supported by shared capabilities including the Doxim CCM Admin Portal, Customer Experience Portal, Enterprise Content Management, and the Doxim AI Program. Industry-specific solutions are offered for Banks, Credit Unions, Wealth Management, Consumer Finance, Insurance, Utilities, and Healthcare, each with tailored document types and engagement features. The entire suite is delivered through a plug-and-play, integrated approach with cloud-based hosting, API integrations, and technology-enabled managed services.

Product and service1 record
1Doxim Customer Communications Management (CCM) Platform
Scale indicator5 records

Each record includes

Type, Value, Description, Source

Partnership1 partner
1Core Banking System Providers
Strategic tierCoreTypeTechnology or Integration
Description

Pre-built, in-app integrations to core banking systems for real-time data uploading, enabling seamless connectivity between Doxim's CCM, loan origination, and account opening solutions with customer's existing core systems.

doxim.com
Recent move8 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
1Smart Communications
TypeDirect peer
Description

Smart Communications is a leading CCM platform vendor serving financial services, insurance, and healthcare, making it the closest direct peer to Doxim in regulated-industry customer communications.

2Quadient
TypeDirect peer
Description

Quadient provides customer communications management, customer journey mapping, and mail-related solutions to regulated industries globally, overlapping directly with Doxim's CCM and print/mail capabilities.

3OpenText
TypeBroad incumbent
Description

OpenText is a large enterprise information management vendor with document generation and CCM capabilities as part of a much broader content services and B2B integration portfolio, competing with Doxim in regulated document workflows.

4Pitney Bowes
TypeBroad incumbent
Description

Pitney Bowes operates a global mailing and shipping business alongside SendPro and CCM solutions for regulated industries, competing with Doxim's combined print/mail and digital communications offerings.

5Messagepoint
TypeDirect peer
Description

Messagepoint is a focused CCM and customer journey orchestration vendor for financial services, insurance, and healthcare, directly comparable to Doxim's CCM platform and AI personalization capabilities.

6Adobe
TypeBroad incumbent
Description

Adobe's Document Services and Experience Cloud include document generation and customer experience capabilities used by large regulated enterprises, making Adobe a broad incumbent competitor to Doxim in digital CCM.

7Sefas Innovation (DOCAPOST)
TypeDirect peer
Description

Sefas Innovation, a DOCAPOST subsidiary, provides CCM and customer correspondence management primarily for European banks and insurers, comparable to Doxim's regulated-industry CCM focus from a regional perspective.

8Precisely
TypeEmerging player
Description

Precisely offers data integrity and customer engagement solutions, including CCM-adjacent capabilities, that intersect with Doxim's regulated customer communications and document automation offerings.

9Bottomline Technologies
TypeEmerging player
Description

Bottomline provides payment processing, fraud, and document automation solutions for banks and corporates, overlapping with Doxim's payments and customer communications products in regulated B2B use cases.

10Hyland Software
TypeOthers
Description

Hyland is an enterprise content management and process automation vendor with deep regulated-industry penetration, an adjacent competitor where customers evaluate ECM and CCM stacks together.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat6 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers11 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment7 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile6 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
Yes

Docs URL, Description

AI capability11 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature7 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles10 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

Subsidiaries1 record

Each record includes

Name, Acquired on, Relationship type, Type, Business focus

Compliance9 records

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds1 record

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors1 record

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A15 records

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Doxim

Customer Communications Management (CCM) Softwaredoxim.com

Doxim is a privately held customer communications management and engagement technology provider founded in 2000, serving banks, credit unions, wealth managers, insurers, utilities, and healthcare organizations with omnichannel CCM software, bill payment processing, and managed print and mail services across North America.

What Doxim does

Doxim is a privately held customer communications management (CCM) and engagement technology company founded in 2000 and headquartered in Markham, Canada, serving highly regulated industries including banks, credit unions, wealth management, consumer finance, insurance, utilities, and healthcare. Its platform architecture comprises three integrated offerings: the Doxim CCM platform (document generation/composition, print and mail, ePresentment, direct mail, interactive engagement, digital business messaging, email marketing), Doxim Payments (omnichannel bill-to-payment processing, security and compliance, processing/posting/reconciliation, SaaS portal analytics), and Doxim Customer Engagement Management (CEM) for community financial institutions (loan origination, digital account opening, CRM). The company operates a nationwide network of print and mail facilities in the U.S. and Canada and maintains RESTful API integrations, webhooks, and SFTP batch interfaces for real-time connectivity with customer core banking systems and CIS environments. Its technology stack embeds AI capabilities — including generative document design, AI-driven personalization, regulatory autocheck, AI chatbots, and multimodal content generation — across channels and document types.

Doxim generates revenue through three streams: subscription-based SaaS pricing for the CCM platform, technology-enabled managed print and mail services supported by its national production network, and transaction-based revenue from omnichannel payment processing (web, mobile, IVR, kiosk, POS). The company sells through an enterprise field sales motion with consultative solution demos, dedicated customer success teams, and quote-based multi-year contracts, targeting banks, credit unions, wealth managers, insurers, utilities, and healthcare organizations. It has executed 15+ acquisitions since 2009 to broaden its capabilities and geographic reach, including Striata (electronic document delivery, 2020), Direct Technologies (2021), and Level One (2021), and recently expanded physical capacity with a new 64,000 sq ft Phoenix facility (December 2025) and an Indianapolis-based utility payments team (February 2026). The company reports 1,300+ engaged clients, 501-1000 employees, and a sixth consecutive WealthTech100 placement (April 2026).

Doxim firmographics

Firmographics
Name
Doxim
Legal name
Doxim
Website
https://doxim.com
Company type
Private
Founded year
2000
Operating status
Operating
Headcount range
501–1,000 employees
Short description
Doxim is a privately held customer communications management and engagement technology provider founded in 2000, serving banks, credit unions, wealth managers, insurers, utilities, and healthcare organizations with omnichannel CCM software, bill payment processing, and managed print and mail services across North America.
Ownership category
akta.pro rank

Doxim industry classification

Industry
Product category
Customer Communications Management (CCM) Software
NAICS
Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
SIC
Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373), Services-Computer Processing & Data Preparation (7374)
akta.pro primary industry
Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)

Keywords

  • Customer communications management
  • Omnichannel billing platform
  • Regulated industry software
  • Bill payment processing
  • Document generation solutions

Where Doxim is headquartered

Location

Headquarters

HQ city
Markham
HQ country
Canada
HQ region
North America

Offices4 records

Markets served

Doxim business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

  1. SaaS Software Subscriptions: Subscription-based pricing model for the CCM platform, with clients paying for access to the integrated software suite including document generation, ePresentment, digital engagement, and analytics.
  2. Technology-Enabled Managed Services: Managed print and mail services with state-of-the-art operations nationwide, including USPS-designated full-service mailer capabilities, NCOA operations, and postal optimization services.
  3. Payment Processing Services: Transaction-based revenue from omnichannel payment processing across web, mobile, IVR, kiosk, and walk-in POS channels, with configurable convenience fee models.

Pricing tiers

ModelBillingPrice
SubscriptionMulti-year contractEnterprise all-in-one platform pricing

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Doxim product offering

Product offering

Core offering

Doxim provides cloud-based SaaS Customer Communications Management (CCM) software and technology-enabled managed services for highly regulated industries including banks, credit unions, wealth management, utilities, healthcare, and insurance. Its integrated platform generates, personalizes, and delivers compliant communications across print, mail, email, SMS, IVR, web, and mobile channels; additionally offers a Doxim Payments bill-to-payment platform and a Customer Engagement Management suite (loan origination, digital account opening, CRM). Backed by a national print and mail operations network, the company enables end-to-end document generation, digital engagement, payment processing, and compliance-grade communications for over 1,300 clients.

Product overview

Doxim offers a comprehensive suite of SaaS software and technology-enabled managed services for customer communications management and engagement in regulated industries. The portfolio architecture consists of three core platforms: (1) Doxim Customer Communications Management (CCM) - the central omnichannel communications platform providing document generation/composition, print & mail, ePresentment, direct mail, interactive engagement, and digital business messaging; (2) Doxim Payments - an integrated bill-to-payment platform covering anywhere/anytime payments, security & compliance, processing/posting/reconciliation, and SaaS portal analytics; and (3) Doxim Customer Engagement Management (CEM) - a banking-focused suite comprising loan origination, digital account opening, and CRM modules. These platforms are supported by shared capabilities including the Doxim CCM Admin Portal, Customer Experience Portal, Enterprise Content Management, and the Doxim AI Program. Industry-specific solutions are offered for Banks, Credit Unions, Wealth Management, Consumer Finance, Insurance, Utilities, and Healthcare, each with tailored document types and engagement features. The entire suite is delivered through a plug-and-play, integrated approach with cloud-based hosting, API integrations, and technology-enabled managed services.

Differentiator

Problem solved

Functional benefit

Brands

  • Striata: Electronic document delivery and secure communications solutions for insurance and financial services, operating as a Doxim Company.

Products and services

  • Doxim Customer Communications Management (CCM) Platform

Quantifiable outcome

  • 28% overall reduction in costs achieved by Encompass Credit Union with eStatement program
  • +3 more outcomes

Companies that use Doxim

Customer profile

Named customers11 records

Segments7 records

Ideal customer profiles6 records

Doxim technology and API

Technology

Technology focussed Yes

API detail

Has API
Yes
API docs
API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature7 records

Doxim partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

  • Core Banking System ProviderscoreTechnology or IntegrationPre-built, in-app integrations to core banking systems for real-time data uploading, enabling seamless connectivity between Doxim's CCM, loan origination, and account opening solutions with customer's existing core systems.

Scale indicators5 records

Recent moves8 records

Expansion highlights5 records

Doxim competitors and assessment

Company assessment

Direct peers

  • Smart Communications: Smart Communications is a leading CCM platform vendor serving financial services, insurance, and healthcare, making it the closest direct peer to Doxim in regulated-industry customer communications.
  • Quadient: Quadient provides customer communications management, customer journey mapping, and mail-related solutions to regulated industries globally, overlapping directly with Doxim's CCM and print/mail capabilities.
  • Messagepoint: Messagepoint is a focused CCM and customer journey orchestration vendor for financial services, insurance, and healthcare, directly comparable to Doxim's CCM platform and AI personalization capabilities.
  • Sefas Innovation (DOCAPOST): Sefas Innovation, a DOCAPOST subsidiary, provides CCM and customer correspondence management primarily for European banks and insurers, comparable to Doxim's regulated-industry CCM focus from a regional perspective.

Broad incumbents

  • OpenText: OpenText is a large enterprise information management vendor with document generation and CCM capabilities as part of a much broader content services and B2B integration portfolio, competing with Doxim in regulated document workflows.
  • Pitney Bowes: Pitney Bowes operates a global mailing and shipping business alongside SendPro and CCM solutions for regulated industries, competing with Doxim's combined print/mail and digital communications offerings.
  • Adobe: Adobe's Document Services and Experience Cloud include document generation and customer experience capabilities used by large regulated enterprises, making Adobe a broad incumbent competitor to Doxim in digital CCM.

Emerging players

  • Precisely: Precisely offers data integrity and customer engagement solutions, including CCM-adjacent capabilities, that intersect with Doxim's regulated customer communications and document automation offerings.
  • Bottomline Technologies: Bottomline provides payment processing, fraud, and document automation solutions for banks and corporates, overlapping with Doxim's payments and customer communications products in regulated B2B use cases.

Others

  • Hyland Software: Hyland is an enterprise content management and process automation vendor with deep regulated-industry penetration, an adjacent competitor where customers evaluate ECM and CCM stacks together.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Doxim social profiles

Digital presence

Doxim compliance and trust

Trust signal

Compliance9 records

Doxim financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Doxim leadership team

Management profile

Number of profiles

Profiles10 records

Doxim subsidiaries and ownership

Company hierarchy

Subsidiaries1 record

Doxim funding detail

Funding detail

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Doxim M&A and investment

M&A and investment

M&A15 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Doxim

What does Doxim do?

Doxim provides cloud-based SaaS Customer Communications Management (CCM) software and technology-enabled managed services for highly regulated industries including banks, credit unions, wealth management, utilities, healthcare, and insurance. Its integrated platform generates, personalizes, and delivers compliant communications across print, mail, email, SMS, IVR, web, and mobile channels; additionally offers a Doxim Payments bill-to-payment platform and a Customer Engagement Management suite (loan origination, digital account opening, CRM). Backed by a national print and mail operations network, the company enables end-to-end document generation, digital engagement, payment processing, and compliance-grade communications for over 1,300 clients.

Is Doxim a public or private company?

Doxim is a private company. It is classified as unknown and is currently operating.

When was Doxim founded?

Doxim was founded in 2000. It employs 501 to 1,000 people.

Where is Doxim based?

Doxim is headquartered in Markham, Canada, in the North America region.

How does Doxim make money?

Three revenue lines are on record. SaaS Software Subscriptions are the primary driver. The others are technology-Enabled Managed Services and payment Processing Services.

Who are Doxim's main competitors?

Direct peers on record are Smart Communications, Quadient, Messagepoint and Sefas Innovation (DOCAPOST). Broad incumbents are OpenText, Pitney Bowes and Adobe. Emerging players are Precisely and Bottomline Technologies. Hyland Software is listed as an others.

Does Doxim have an API?

Yes. Doxim provides a RESTful API for real-time, synchronous integration with customer core systems (CIS/Customer Information Systems). The platform supports API integration for extracting customer information (amounts due, utility insights) and inserting payment confirmations back into core systems. Additional integration methods include Webhooks for automated callbacks and real-time data updates, as well as Batch File Transfers via SFTP and SSH for high-volume, asynchronous payment processing. The CCM platform also supports RESTful APIs, SSO (Single Sign-On), and SFTP for omnichannel delivery and engagement features.

What industry is Doxim in?

Doxim's product category is Customer Communications Management (CCM) Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms. Its NAICS code is 54151 and its SIC code is 7370.

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Live signals
Third NewsDoxim Recognized as a Key Player in IDC MarketScape for CCM Solutions in 2026Doxim was recognized as a Major Player in the IDC MarketScape's Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment. The company's end-to-end platform integrates customer communications, digital interactions, payments, and AI, targeting regulated sectors like financial services, healthcare, and utilities.PR NewswireDoxim Named a Major Player in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor AssessmentDoxim was named a Major Player in the IDC MarketScape: Worldwide Intelligent Customer Communication Management 2026 Vendor Assessment. The assessment evaluates CCM vendors on AI, automation, governance, and compliance. Doxim's single-platform solution targets highly regulated industries like financial services, utilities, and healthcare.PR NewswireNASCO and Doxim Partner to Modernize Health Plan Administration and Improve CommunicationsNASCO and Doxim announced a strategic partnership to help health plans modernize communications and member experiences. The collaboration combines NASCO's health plan administration expertise with Doxim's omnichannel communications capabilities. The partnership aims to improve operational efficiency and member engagement without requiring wholesale replacement of existing technology.PR NewswireDoxim Recognized in DOCUMENT Strategy Media's HOT COMPANIES 2026-27Doxim was featured in Document Strategy Media's 2026-27 HOT COMPANIES issue, which profiles customer communication solution providers. The company's CCM platform serves highly regulated industries, offering omnichannel communications and payments. The feature highlights its commitment to simplifying complexity and strengthening customer engagement.Third NewsCentral Alabama Water Partners with Doxim to Revolutionize Customer Payment MethodsCentral Alabama Water, the largest water utility in Alabama serving five counties, has partnered with Doxim to implement new omnichannel customer payment solutions, consolidating a relationship spanning over 20 years. The integration will introduce a unified payment portal offering online, mobile, pay-by-text, and in-person options at retail locations including Walmart, CVS, and Dollar General. Both companies expect the partnership to improve operational efficiency and customer satisfaction while potentially serving as a benchmark for utility providers nationwide.PR NewswireCentral Alabama Water Selects Doxim to Enhance the Customer Payment ExperienceCentral Alabama Water, the largest water utility in Alabama serving five counties, has selected Doxim to implement a customer payment portal, expanding an existing partnership spanning more than 20 years. The new portal will provide omnichannel payment options including online, mobile, pay-by-text, phone, and in-person payments through retail networks. Doxim's integrated billing-to-payments solution aims to streamline Central Alabama Water's operations, improve collections efficiency, and enhance customer satisfaction through a single-provider model.The National Law ReviewThird-Party Data Security Risk Underscored by Doxim Data Breach SOn May 5, 2026, parties in a class action lawsuit against Doxim, Inc. filed a proposed $5.5 million settlement stemming from a cyber incident the software provider detected on December 30, 2023. The breach affected credit union services, resulting in unauthorized access to files containing names, mailing addresses, account numbers, and Social Security numbers of 1,100,911 individuals, with notifications beginning around May 31, 2024. The case highlights how vendor data breaches can expose organizations to liability when service providers fail to maintain adequate safeguards for sensitive customer information.PR NewswireDoxim Makes WealthTech100's List of the World's Most Innovative Companies to Know AboutDoxim has been recognized by FinTech Global in their 2026 WealthTech100 list, an annual compilation of the world's most innovative WealthTech companies, marking the company's sixth appearance on the list. FinTech Global's expert panel reviewed over 1,300 applications to select 100 companies demonstrating innovative technologies that drive efficiency or solve industry challenges in wealth and asset management. The recognition highlights Doxim's CCM platform and AI-powered communications designed to help enterprise clients in wealth management engage investors across multiple channels.PR NewswireDoxim Scales Utility Payments Team to Support Rapid Market GrowthDoxim, a communications management provider serving regulated markets, announced the expansion of its utility payments team through strategic hiring of industry executives and talent. The team will focus on driving innovations in omnichannel billing, payment processing, and delivery solutions to meet growing demand for secure, flexible payment options from utility providers. This organizational growth positions Doxim to deliver integrated, customer-centric communications solutions that help utilities simplify operations while adapting to evolving customer needs.PR NewswireAnother Exciting Milestone: Doxim Opens New Location in Phoenix, AZDoxim officially opened its new West Coast communications hub, Doxim Phoenix, in Phoenix, Arizona on December 11, 2025, consolidating its Phoenix and Las Vegas locations into a single 64,000 square foot state-of-the-art production facility. The new site, which reached full production after testing began in September, is equipped with leading-edge technology and dedicated customer service and operations teams to ensure smooth transitions for clients. Company executives stated the facility represents an investment in capacity and infrastructure to deliver omnichannel communications experiences for customers across North America.