What Pitney Bowes does

Pitney Bowes Inc. (NYSE: PBI), founded in 1920 and headquartered in Shelton, Connecticut as of January 2026, is a publicly traded technology company providing shipping, mailing, ecommerce fulfillment, and financial services to enterprise, government, healthcare, higher education, and small business customers across North America, Europe, and Asia-Pacific. The company is executing a multiyear transformation from a legacy postage meter franchise toward a SaaS-led shipping platform, evidenced by declining headcount (~11,000 in 2023 to ~6,600 in 2025) and revenue contraction (-7% in FY2025 to ~$1.89B), while improving profitability (Q1 2026 adjusted EPS up 42% to $0.47).

The technology stack centers on the Shipping 360/SendPro 360 cloud platform, which aggregates multi-carrier rate shopping, label creation, tracking, and analytics across USPS, UPS, FedEx, and DHL on FedRAMP, GovRAMP, DoD IL4, and NIST 800-53 compliant infrastructure. Surrounding products include PitneyShip (freemium to enterprise shipping), ShipAccel (80+ marketplace and ERP integrations including Amazon, eBay, Shopify, Etsy, Temu, Oracle NetSuite, and Microsoft Dynamics 365), Shipping APIs serving Maersk, eBay, Etsy, TikTok, and Microsoft, PitneyTrack inbound and asset tracking, ParcelPoint Smart Lockers, a SendPro postage meter family, and the PitneyShip Cube 3-in-1 shipping device. The Pitney Bowes Bank, a state-chartered FDIC-member institution in Salt Lake City, underwrites captive equipment financing (over $10B financed), postage payments, and small business lending to approximately 600,000 customers. Presort Services operates 30+ nationwide facilities processing nearly 2 billion mailpieces annually, including a new 75,000-square-foot Phoenix center opened in May 2026.

Revenue is generated through software subscriptions (PitneyShip tiers from free to $34.99/month and custom Enterprise contracts), hardware sales (postage meters and PitneyShip Cube at $439), Presort transaction fees delivering USPS-discounted postage, Financial Services deposits and lending ($650M deposits, $1.2B receivables), and usage-based fees on labels, API calls, and Certified Mail with Electronic Return Receipt. Go-to-market combines enterprise field sales for government and large accounts, self-serve product-led growth for SMB and individual shippers, API-first distribution for developer and platform integrators, and marketplace listings across major ecommerce platforms. Recent strategic emphasis is on winning federal and defense workloads via DoD IL4, growing Presort volume via M&A (Royal Alliances acquisition), and onboarding new marketplaces such as Temu.

Name

Pitney Bowes

Legal name

Pitney Bowes Inc.

Website

https://pitneybowes.com

Company type

Public

Founded year

1920

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Pitney Bowes (NYSE: PBI), founded 1920, is a public technology company providing shipping, mailing, ecommerce fulfillment, and financial services software, hardware, and presort operations to enterprise, government, healthcare, higher education, and SMB customers globally.

Ownership category

akta.pro rank

Headquarters

HQ city

Stamford

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Software Subscriptions: Subscription-based revenue from shipping software platforms including PitneyShip (Pay-as-you-go, Premium at $34.99/month, Enterprise quoted), SendPro 360, ShipAccel, and API services. Enterprise tier includes unlimited users, locations, and advanced features with custom pricing.
2. Hardware Sales: Sale of postage meters (SendPro MailStation, SendPro C Series, SendPro C Auto, SendPro MailCenter), PitneyShip Cube label printers, and mailroom equipment. PitneyShip Cube priced at $439. Revenue declining due to IMI migration challenges.
3. Presort Mail Services: High-volume mail processing services offering USPS postage discounts through nationwide network of 30+ presort facilities. Revenue declining 8% year-over-year due to mailing volume headwinds, but expected to return to volume growth in H2 2026.
4. Financial Services: Captive financing for equipment (over $10B in financed equipment), postage payment solutions through The Pitney Bowes Bank (Member FDIC), and small business lending. Generates $650M in deposits and $1.2B in receivables.
5. Transaction and Usage Fees: Usage-based revenue from 5% fee on labels printed in Pay-as-you-go tier, API overage fees ($0.05 per label over 3K/month, $0.02 per tracking call), and Certified Mail with ERR usage fees.

Pricing tiers

Go-to-market motion4 records

Distribution channels8 records

Marketing channels10 records

Core offering

Pitney Bowes is a global technology company that powers physical and digital transactions driving commerce, delivering cloud-based shipping, mailing, receiving, and financial services platforms (PitneyShip, ShipAccel, SendPro 360/Shipping 360, Shipping APIs, PitneyTrack) paired with hardware such as SendPro postage meters, the PitneyShip Cube, and ParcelPoint Smart Lockers. It complements these with high-volume Presort Mail Services through a nationwide network of 30+ facilities and integrated financial services via the FDIC-insured Pitney Bowes Bank (equipment financing, postage payments, small business lending).

Product overview

Pitney Bowes operates as a platform-plus-modules architecture delivering shipping, mailing, and financial services across software, hardware, and service categories. The software portfolio centers on the Shipping 360/SendPro 360 enterprise platform with integrated modules including PitneyShip (small-to-mid business shipping), ShipAccel (ecommerce fulfillment with 80+ marketplace/carrier integrations), PitneyTrack (inbound package/asset tracking), and Shipping APIs for developer integration. The hardware portfolio includes SendPro postage meters spanning entry-level (Mailstation) through enterprise (MailCenter), the PitneyShip Cube 3-in-1 device, ParcelPoint Smart Lockers, and mailroom equipment (folder inserters, letter openers, shredders). Services encompass Presort Mail Services (30+ facilities for USPS discount optimization), Pitney Bowes Financial Services (captive financing, postage payments, small business lending), and Mailstream On Demand (print-to-mail outsourcing). The SendPro 360 platform serves government clients with DoD IL4, FedRAMP, and GovRAMP security authorizations.

Differentiator

Problem solved

Functional benefit

Brands

• ShipAccel: Cloud-based ecommerce fulfillment and order management platform for managing orders from multiple stores, channels, and locations.
• PitneyShip
• PitneyTrack
• ParcelPoint
• Mailstream On Demand
• SendPro 360
• Pitney Bowes Bank

Products and services

• Shipping 360 Platform Enterprise cloud-based platform providing complete visibility and control of shipping, mailing, and receiving operations across distributed organizations. Centralizes carrier management, USPS discounts, consolidated billing, and workflow automation for multi-location customers including OneMain Financial, Haverford College, and Illinois Department of Employment Security.
• SendPro 360 Cloud-based shipping and mailing platform for government and enterprise clients with FedRAMP, GovRAMP, DoD IL4, and CMMC 1.0 security authorizations. Offers multi-carrier management, workflow automation, and visibility across distributed locations, and is used by WWE, Accenture, Mastercard, and Boston Medical Center.
• PitneyShip Cloud-based shipping and mailing software with three tiers: Pay-as-you-go (free, 1 user, 5% usage fee on labels), Premium at $34.99/month (up to 10 users, 50 monthly Certified Mailings with ERR, 30-day free trial), and Enterprise (custom pricing, unlimited users/locations, SSO, API access, automation, bring-your-own-carrier). Enables rate comparison across USPS, UPS, FedEx, and DHL with up to 88% off USPS Priority Mail.
• ShipAccel Cloud-based ecommerce fulfillment software providing order management from multiple stores and channels, multi-carrier rate shopping, automated fulfillment workflows, branded tracking and returns, and a listing manager for marketplace synchronization. Integrates with 80+ partners including Amazon, eBay, Shopify, Magento, WooCommerce, Wix, BigCommerce, Etsy, Temu, Oracle NetSuite, and Microsoft Dynamics 365. Customers include Autolights and Kikiz Cosmeticz.
• Pitney Bowes Shipping APIs Developer-facing Multicarrier Shipping APIs and USPS Shipping APIs enabling multicarrier rate shopping, label creation, tracking, address validation, and returns integration. Free tier covers up to 3,000 labels/month; Custom tier offers volume discounts, international address verification, cross-border shipping APIs, order management APIs, tracking webhooks, and dedicated support. Trusted by Maersk, eBay, Etsy, TikTok, and Microsoft.
• PitneyTrack Cloud-based inbound package tracking solution providing chain-of-custody visibility across three tiers — Essential (single capability), Plus (dual capability for packages and assets up to 5,000), Enterprise (multi-location up to 10,000 assets). Integrates with ParcelPoint Smart Lockers for streamlined distribution and is used by campuses such as UConn, Coastal Carolina University, and Fairfield University.
• ParcelPoint Smart Lockers Smart parcel locker solutions for secure, connected operations supporting indoor, outdoor, and rear-loading configurations with QR code, PIN, RFID badge, or mobile app access. Include battery backup and integrate with PitneyTrack for end-to-end package tracking. Deployed at Wake Forest University, UConn, Coastal Carolina University, and Fairfield University.
• PitneyShip Cube 3-in-1 shipping solution combining postage meter, scale, and label printer in a single device for $439. Features a built-in 15 lb scale, multi-carrier shipping (USPS, UPS, FedEx), ink-free thermal printing, and mobile app connectivity, and connects to the PitneyShip software platform. No monthly subscription required.
• SendPro MailStation Entry-level postage meter for light mail volumes. Processes up to 50 pieces with a 5 lb capacity at 16 letters/minute with manual feeding, and connects to PitneyShip software for rate comparison and label printing.
• SendPro C Series Low-volume postage meter with enhanced features for growing mail needs. Processes up to 300 pieces with a 70 lb capacity at 65 letters/minute with semi-automatic feeding, and is IMI compliant.
• SendPro C Auto Mid-volume postage meter with automatic feeding for faster mail processing. Handles up to 500 pieces at 120 letters/minute, and integrates with PitneyShip for expanded carrier access.
• SendPro MailCenter High-volume table-top postage meter with automated processing for 500+ pieces, supporting up to 310 letters/minute with a 149 lb capacity and optional differential weighing. The most advanced meter for enterprise mail operations.
• Mailroom Equipment Complete mailroom automation equipment including addressing equipment and printers, high-speed folder inserters (DI200, DI380, DI425, DI500, DI600, DI900 series), automated openers, letter openers (DL210, DL410, DL400 series), and document shredders.
• Presort Mail Services High-volume mail processing service offering the deepest USPS postal discounts through a nationwide network of 30+ operating centers, including a 75,000-square-foot Phoenix facility with eight high-speed multiline optical character reader sorters that processes nearly 2 billion mailpieces annually. Handles First Class Mail, Marketing Mail, and Bound Printed Matter with pickup, sort, and postal induction.
• Pitney Bowes Financial Services Integrated financial solutions including captive equipment financing (over $10B financed across 600,000 customers), postage payment solutions (credit line or prepaid deposit), and small business lending. Operates The Pitney Bowes Bank, Inc., a state-chartered, FDIC-insured bank in Salt Lake City holding $650M in deposits and $1.2B in receivables.
• Mailstream On Demand On-demand off-site print and digital delivery service for transactional communications, providing full-color duplex printing, file-based inserting, postal-discounted entry, email delivery, and complete mail tracking. Serves financial services, government, healthcare, insurance, and professional services clients with HIPAA-compliant delivery.

Quantifiable outcome

• Save 4 cents on every First-Class Letter sent
• +5 more outcomes

Named customers22 records

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

AI capability4 records

Feature8 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• TemucoreTechnology or Integration · 30 March 2026Temu marketplace integration within ShipAccel cloud-based shipping and order management platform. Enables U.S.-based Temu sellers to connect stores directly to ShipAccel for centralized order management, shipping label generation, and fulfillment workflow management across selling channels. Temu opened marketplace to all U.S. sellers in 2024 with access to millions of customers across 600+ product categories.
• Alysis TechnologiescoreStrategic or Co-development Partner · 13 October 2023Acquisition agreement to enhance capabilities in web-based document delivery for e-commerce. Intended to strengthen Pitney Bowes position in digital document solutions.
• CrescoDatacoreStrategic or Co-development Partner · 4 November 2021Acquisition to expand shipping portfolio capabilities. CrescoData acquisition adds capabilities to support Pitney Bowes shipping solutions expansion.
• AmazoncoreChannel Partner/ Reseller/ DistributorAmazon marketplace integration through ShipAccel platform enabling sellers to sync orders, compare rates, and print shipping labels for Amazon FBM (Fulfillment by Merchant) operations.
• ShopifycoreChannel Partner/ Reseller/ DistributorShopify integration through ShipAccel enabling ecommerce sellers to connect online stores for automated order import, rate shopping, and label printing directly from Shopify orders.
• eBaycoreChannel Partner/ Reseller/ DistributoreBay marketplace integration enabling sellers to manage orders and shipping across eBay and other sales channels from single ShipAccel dashboard.
• USPScoreChannel Partner/ Reseller/ DistributorUSPS Approved PC Postage Provider partnership enabling Pitney Bowes to offer discounted postage rates, IMI-compliant meters, and special USPS discounts. Direct carrier relationship provides access to USPS Marketing Mail, First-Class Mail, and Priority Mail discounts through presort services.
• UPScoreChannel Partner/ Reseller/ DistributorCertified integration partnership providing negotiated UPS rates for PitneyShip and ShipAccel customers. Discounts off UPS daily rates enable cost savings for commercial shippers.
• FedExcoreChannel Partner/ Reseller/ DistributorFedEx integration providing discounted FedEx shipping rates through PitneyShip platform. Discounts off standard list rates (excluding surcharges, premiums, minimums, accessorial charges, or special handling fees).
• DHLcoreChannel Partner/ Reseller/ DistributorDHL integration allowing customers to bring their own DHL account for shipping through PitneyShip platform, combined with Pitney Bowes rate shopping and label creation capabilities.
• StordminorOthersStord acquired Pitney Bowes' fulfillment division as part of its Series F funding expansion. Sale of fulfillment division to Stord represents strategic divestiture of certain fulfillment operations.

Scale indicators12 records

Recent moves8 records

Expansion highlights6 records

Emerging players

• Maersk: Maersk is a named Pitney Bowes API customer integrating cross-border shipping, and it is also expanding its own digital logistics platform, making it both an enterprise customer and a long-term ecosystem competitor.
• Stord: Stord acquired Pitney Bowes' fulfillment division and is now a 3PL/fulfillment platform with adjacent shipping software capabilities, making it a former-divestiture-turned-adjacent competitor in ecommerce logistics.

Direct peers

• Auctane: Auctane (parent of Stamps.com, ShipStation, ShipEngine, Endicia) is the closest direct competitor to Pitney Bowes' PitneyShip and ShipAccel, offering multicarrier shipping software, postage, and APIs to SMBs and enterprise shippers.
• Shippo: Shippo is a developer-first multicarrier shipping API and SMB platform directly competitive with Pitney Bowes' Shipping APIs and PitneyShip, including USPS discounts and marketplace integrations.
• EasyPost: EasyPost provides multicarrier shipping APIs (rates, labels, tracking, verification) targeting the same enterprise platform integrators and developer customers as Pitney Bowes' Shipping APIs, including Microsoft and Shopify-style platforms.
• ShipEngine: ShipEngine (an Auctane product) is a shipping API platform competing head-to-head with Pitney Bowes' Shipping APIs for developer-led multicarrier label, rate, and tracking integration.
• ShipStation: ShipStation is a leading ecommerce shipping software platform competing directly with Pitney Bowes' ShipAccel for marketplace sellers on Amazon, eBay, Shopify, and similar channels.

Broad incumbents

• Shopify Shipping: Shopify Shipping is bundled into the Shopify commerce platform and competes with ShipAccel for marketplace sellers, while also being a key integration channel that Pitney Bowes' ShipAccel relies on.
• FedEx: FedEx is both a core carrier partner and a competitor through FedEx Ship Manager and its digital shipping tools, with overlapping multicarrier-label capabilities that compete with PitneyShip and SendPro 360 in enterprise accounts.
• United Parcel Service (UPS): UPS is a primary carrier partner integrated into PitneyShip and ShipAccel while also competing via UPS WorldShip, UPS Ready, and its own shipping API platform for enterprise shippers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/PitneyBowes
• YouTubeyoutube.com/user/PitneyBowesInc
• Facebookfacebook.com/pitneybowes
• LinkedInlinkedin.com/company/pitney-bowes
• Instagraminstagram.com/pitneybowes

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A30 records

Investments3 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pitney Bowes