Promptly

What Promptly does

Promptly Health is a Porto, Portugal-headquartered Real-World Evidence (RWE) company founded in 2017 that operates a federated, privacy-preserving health data network spanning up to 70 million lives, 400+ hospitals, and 25+ data partners across 8 countries. Its platform is built around the OMOP Common Data Model and comprises three integrated product lines: Promptly Collect (omnichannel patient-reported outcomes capture via SMS, email, voice, WhatsApp, IVR, and tablet), Promptly Harmonize (containerized ETL that maps discordant clinical, claims, socio-economic, and patient-generated data to OMOP-CDM), and Promptly Analytics (real-time outcome dashboards and care-site comparisons). Specialized modules include Interactium (rare-disease federated platform built with TREAT-NMD and the IHI-funded PaLaDIn consortium) and vPROM (an AI-powered voice chatbot for clinical ePROM collection). Privacy-enhancing technologies, including federated learning, pseudonymization, and cryptography, ensure raw patient data never leaves partner infrastructure; only aggregated insights travel between servers.

The company serves three primary segments: Life Sciences companies (running multicentric RWE studies and post-market surveillance), Healthcare Providers (NHS trusts, hospitals, and health systems collecting PROMs and joining the Evidence Network as data partners), and Healthcare Payers (using outcomes data for value-based contracting, network performance management, and risk assessment). Its go-to-market combines direct enterprise sales and global/EMEA-level MSAs with top pharmaceutical companies, government procurement frameworks (notably the NHS Wales National Framework, worth approximately £11m over three years), and consortium-funded EU projects.

Promptly monetizes through SaaS subscription licensing of the platform, pay-per-data-access fees for federated study execution and dataset queries, and professional services for OMOP harmonization, OHDSI tool setup, and implementation. The company holds ISO/IEC 27001:2022, GDPR, HIPAA, Cyber Essentials Plus, EU MDR, and SOC 2 Type II certifications, and is an EHDEN-certified SME aligned with the European Health Data Space framework. Investors include PROEF, K Fund (lead), Armilar Venture Partners, Nina Capital, Pathena, and Shilling; total disclosed funding is approximately $4.6M across a 2020 seed and 2021 Series A, with the company remaining privately held and headquartered in Porto with additional offices in Lisbon and London.

Name

Promptly

Legal name

Promptly - Software Solutions For Health Measures, S.A.

Website

https://promptlyhealth.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

51–100 employees

Short description

Promptly Health operates a federated, privacy-preserving Real-World Evidence network covering up to 70 million lives across 400+ hospitals in 8 countries, standardizing data to OMOP-CDM. It serves Life Sciences companies, NHS and European healthcare providers, and payers with PROMs collection, data harmonization, analytics, and rare-disease platforms.

Ownership category

akta.pro rank

Product category

Real-World Evidence and Healthcare Data Analytics

NAICS

Software Publishers (51321), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Healthcare Data Quality, Profiling & Observability (HLACAIAE)

akta.pro secondary industries

Data Governance, Standards & Interoperability (ICD, HL7/FHIR, LOINC, SNOMED) (HLAJAJAM), Clinical & Claims Data Integration for Population Health (payer-provider data fusion) (HLACAHAI), Market Access, Pricing & Reimbursement (Evidence Generation) FSP (HLAGAOAN), Data Linkage, Registries & Longitudinal Cohort Surveillance (HLAJANAM)

Keywords

• Real-world evidence platform
• Federated health data
• Patient-reported outcomes
• Clinical data harmonization
• OMOP common data model

Headquarters

HQ city

Porto

HQ country

Portugal

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Platform Licensing & Subscription: SaaS licensing model for their platform with service management, updates, upgrades and technical support included. Likely subscription-based for healthcare organizations accessing the platform.
2. Data Access Requests (Pay per Data Access): Monetization of federated health data network through pay-per-data-access model. Data remains within infrastructure; partners pay for access to insights and analysis.
3. Professional Services: Implementation, data mapping, OHDSI tool setup, and training services for healthcare organizations. Long-term partnerships in strategic data collection and harmonization initiatives.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Promptly Health builds and operates an end-to-end Real-World Evidence software platform that enables healthcare organizations and life sciences companies to capture patient-reported outcomes at scale, harmonize disparate clinical and claims datasets to the OMOP Common Data Model, and run federated analytics across a pan-European Evidence Network of 70 million lives, 400+ hospitals and 25+ data partners, while keeping data on partner infrastructure through privacy-enhancing technologies.

Product overview

Promptly Health is an end-to-end Real-World Evidence (RWE) platform comprising a unified portfolio of integrated products. The core offerings include Promptly Collect (omnichannel patient data collection), Promptly Harmonize (OMOP-CDM data standardization), and Promptly Analytics (real-time outcomes analytics), all connected through the Evidence Network—a federated infrastructure enabling cross-institutional research without data pooling. Additional products include Interactium® (rare disease data platform with TREAT-NMD/PaLaDIn) and vPROM (AI voice chatbot for ePROM collection). The platform serves Life Sciences companies, Healthcare Providers, and Healthcare Payers across Europe and South America, operating across 70 million lives and 400+ hospitals.

Differentiator

Problem solved

Functional benefit

Products and services

• Promptly Collect An intelligent patient-centric platform that captures patient-generated health data at scale through an omnichannel engagement approach, designed for healthcare providers, life sciences companies and researchers running patient-reported outcome programs.
• Promptly Harmonize A data harmonization solution that transforms discordant real-world datasets (clinical, socio-economic, payers' claims and patient-generated data) into the OMOP Common Data Model, enabling faster, cost-effective and reliable research compatible with the OHDSI network.
• Promptly Analytics A real-time data analytics platform that delivers clinician-reported, patient-reported and harmonized outcomes data with 360-degree patient views, care site drill-downs and care performance comparisons to support data-driven decisions.
• Evidence Network A federated health data network connecting healthcare organizations to enable real-world evidence generation, representing 70 million lives across 25+ data partners and 400+ hospitals in 8 countries while ensuring data stays within partner infrastructure and only privacy-preserving computations are executed.
• Interactium® A federated real-world data collection platform for rare neuromuscular diseases developed with TREAT-NMD and the PaLaDIn consortium that integrates registry data, patient-reported outcomes and medical device data while preserving data sovereignty and patient control across borders.
• vPROM An AI-powered voice chatbot for clinical ePROM collection that uses conversational AI to enable accessible, inclusive remote patient data capture through natural voice interaction, reducing the need for physical visits and supporting digital inclusion.

Quantifiable outcome

• NHS Wales partnership: 70 services onboarded, 185,000+ outcome questionnaires collected, covering 2.4 million people
• +3 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature4 records

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• CeracoreStrategic or Co-development Partner · 11 March 2026Global RWE partnership focused on over-65s to accelerate drug development and enable precision medicine. Integrates Cera's home healthcare dataset (2.5M visits/month, 260B data points) into Promptly's European network.
• TREAT-NMDcoreStrategic or Co-development Partner · 12 February 2026Technology partner for development of Interactium, a federated real-world data platform for rare neuromuscular diseases. Promptly selected through comprehensive procurement process. Platform integrates registry data, patient-reported outcomes and medical device data.
• PaLaDIn ConsortiumcoreStrategic or Co-development Partner · 12 February 2026Innovative Health Initiative (IHI) funded project creating data platform for rare conditions starting with Duchenne Muscular Dystrophy and Facioscapulohumeral Muscular Dystrophy. Promptly leads PROMs strategy.
• ELSANcoreStrategic or Co-development Partner · 8 September 2025Strategic partnership with leading French private hospital group (200+ hospitals, 5M+ patients annually). Launches European observatory for infectious diseases via TrustED project, deploying federated learning for triple pandemic prediction.
• Newcastle NHS (Newcastle Hospitals)coreStrategic or Co-development Partner · 7 February 2025Data partnerships to unlock NHS data for research and innovation. Focus on cardiovascular, diabetes and rare diseases. Promptly provides federated technology for privacy-preserving data analysis.
• NHS WalescoreStrategic or Co-development Partner · 5 March 2024National Framework contract for patient-centered outcomes data collection and harmonization. £11m contract over three years with potential two-year extension. Spans five Health Boards and one NHS Trust covering 3 million people.
• Flatiron Health UKsupportingStrategic or Co-development PartnerData partnership alongside Promptly Health at Newcastle Hospitals. Both organizations partnering to improve data quality and enable research.
• EHDEN (European Health Data & Evidence Network)supportingTechnology or IntegrationCertified SME partner for standardizing Real World health data to OMOP Common Data Model. Supports both private and public health entities.
• TrustED Project ConsortiumcoreStrategic or Co-development PartnerEuropean initiative advancing federated learning and secure data access compliant with European Health Data Space. Horizon Europe funded. Grant Agreement: N° 101168467.
• TrustChain Project (GUEDHS Consortium)supportingStrategic or Co-development PartnerPrivacy-preserving federated learning framework for health data collaboration across borders. Led by Promptly with Instituto Pedro Nunes, CHUC and Santo António hospitals. Piloted on respiratory disease use cases.
• HealthChain ConsortiumsupportingStrategic or Co-development Partner20-partner consortium for digital health innovation across Europe. Promptly leads PROMs strategy within the consortium.
• ONCATS ProjectsupportingStrategic or Co-development PartnerNational project transforming cancer care in Portugal. Creating first decentralized Federated Data Space for Health Technology Assessment in oncology.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• TriNetX: Global federated health data network for clinical research and real-world evidence; operates an OMOP-aligned platform connecting hospitals and life sciences companies, directly comparable to Promptly's Evidence Network.
• Flatiron Health: Real-world evidence company (acquired by Roche) that aggregates de-identified patient data from oncology and specialty care to support pharma research and care delivery — closely mirrors Promptly's life sciences RWE focus.
• Aetion: Real-world evidence analytics platform for healthcare and life sciences, focused on regulatory-grade RWE studies — competes directly with Promptly Analytics for pharma and payer customers.
• Datavant: Health data connectivity and tokenization platform enabling privacy-preserving linkage across providers, payers, and life sciences — overlapping with Promptly's federated, OMOP-harmonized infrastructure play.
• HealthVerity: Privacy-protected data linkage and real-world evidence platform for life sciences and payers; comparable technology approach for connecting disparate healthcare data sources for research.

Broad incumbents

• IQVIA: Global clinical research and real-world evidence giant with E360 Real World Data platform; massive scale, broader portfolio than Promptly, and overlapping pharma customer base.
• Optum (UnitedHealth Group): Operates one of the largest U.S. health data and analytics businesses serving payers, providers, and life sciences; comparable RWE value proposition at materially larger scale.

Emerging players

• Owkin: Federated AI and real-world data company for biopharma and academic research; comparable federated learning technology stack and life sciences customer base, primarily in oncology.
• Tempus Labs: AI-driven precision medicine platform combining clinical and molecular data for life sciences research; adjacent RWE and data-network model with a US-centric footprint.

Others

• EHDEN (European Health Data & Evidence Network): EU-funded consortium standardizing real-world health data to OMOP-CDM across Europe — Promptly is a certified SME partner; comparable standards-based data harmonization mission and shared partner ecosystem.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/PromptlyHealth
• LinkedInlinkedin.com/company/promptlyhealth
• Facebookfacebook.com/promptlyhealth

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds3 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Promptly