Harbor Health Services

What Harbor Health Services does

Harbor Health Services, Inc. is a 501(c)(3) non-profit Federally Qualified Health Center (FQHC) headquartered in Mattapan, Massachusetts, operating five community health centers and two Program of All-Inclusive Care for the Elderly (PACE) day centers across Greater Boston, the South Shore, Metro South, and Cape Cod. The organization traces its roots to 1965, when its Geiger Gibson Community Health Center (originally Columbia Point Health Center) became the first community health center in the United States; the current legal entity was formed in 1985 through the merger of Columbia Point and Neponset Health Center. Harbor Health serves more than 30,000 patients annually regardless of insurance status or ability to pay, with an integrated portfolio spanning adult and pediatric primary care, women's health (including prenatal care delivered at Tufts Medical Center and Brigham & Women's Hospital), dental care, behavioral health, substance use recovery services, HIV prevention and treatment (including the THRIVE Clinic), pharmacy, nutrition counseling, WIC, food access programs, and interpreter services in five languages. Its Elder Service Plan (PACE), launched in 1996, provides capitated, interdisciplinary geriatric care to 500+ participants across 38 communities and 80+ zip codes, enabling frail older adults to remain in their homes.

The underlying technology platform is built on the EPIC electronic medical record system with OCHIN-based MyChart patient portal access, on-site Quest Diagnostics lab services, integrated pharmacy dispensing listed in EPIC, and third-party medical records request management via Verisma and ScanSTAT. Revenue is generated through a hybrid model combining MassHealth (Medicaid) and commercial insurance reimbursement, a sliding fee scale for uninsured/underinsured patients, HRSA Health Center Program federal grants, FQHC prospective payment system reimbursements, PACE capitation combining Medicare and Medicaid, and charitable donations/grants (EIN 23-7100550). The organization is governed by a community-majority board and led by a recently appointed President and CEO, Susan Yee (joined November 2025), with a C-suite that includes a CFO, a dedicated CDIO, SVPs for Community Health Centers and Elder Service Plan, and a Chief Compliance Officer. Harbor Health has earned the 2025 HRSA Health Center Quality Leader Gold Badge (top 10% nationally), the only Massachusetts FQHC to receive the Health Quality Leader-Behavioral Health badge, and Age-Friendly Health System recognition from the Institute for Healthcare Improvement.

Name

Harbor Health Services

Legal name

Harbor Health Services, Inc.

Website

https://hhsi.us

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Harbor Health Services is a Massachusetts-based 501(c)(3) Federally Qualified Health Center operating five community health centers and two PACE day centers, serving 30,000+ patients and 500+ elderly participants with integrated medical, dental, behavioral health, and pharmacy services regardless of ability to pay.

Ownership category

akta.pro rank

Product category

Community Health Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Nursing and Residential Care Facilities (623), Continuing Care Retirement Communities and Assisted Living Facilities for the Elderly (62331)

SIC

Services-Health Services (8000), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Medicaid Waiver / PACE-Partnered Adult Day Programs (HLADAIAM)

akta.pro secondary industries

Care Navigation & Service Coordination (Medical, Social, Community) (HSABAIAB), Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC), Social, Community & Senior Center Outings Transport (HSABAOAG), Elder Services & Aging Support (BPAGAEAF)

Keywords

• Community health services
• Primary care clinics
• Elderly care programs
• Behavioral health services
• Dental health services

Headquarters

HQ city

Mattapan

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. Insurance Reimbursement: Harbor Health accepts MassHealth (Medicaid), ConnectorCare, and most commercial insurance plans. Services are billed through standard healthcare reimbursement mechanisms for medical, dental, behavioral health, and pharmacy services.
2. HRSA Federally Qualified Health Center Funding: As a Health Center Program grantee under 42 U.S.C. 254b with deemed Public Health Service employee status, Harbor Health receives federal funding supporting operations and uncompensated care.
3. Sliding Fee Scale Program: Discounts available based on family size and income for uninsured or underinsured patients. This provides care access while generating some revenue from those able to pay reduced fees.
4. PACE Program Revenue: The Elder Service Plan PACE program provides comprehensive healthcare for eligible older adults, combining Medicare and Medicaid covered services under a capitation model.
5. Donations and Grants: The organization accepts charitable donations directed to specific programs including community health centers, Elder Service Plan, Food Pantry, and dental care services. EIN 23-7100550.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Harbor Health Services is a 501(c)(3) non-profit federally qualified health center that operates five community health centers and two PACE (Program of All-Inclusive Care for the Elderly) day centers across Massachusetts, providing integrated medical, dental, behavioral health, pharmacy, and social support services to more than 30,000 patients annually regardless of insurance status or ability to pay. Its Elder Service Plan (PACE) program delivers comprehensive healthcare, in-home support, transportation, meals, and community services enabling frail older adults to age in place across 38 communities.

Product overview

Harbor Health Services is a 501(c)(3) non-profit public health agency operating five community health centers and a Program of All-Inclusive Care for the Elderly (PACE). The organization offers a unified portfolio of healthcare services anchored by its community health centers (providing primary care, dental, behavioral health, pharmacy, and support services) and the Elder Service Plan (PACE program for seniors). The product suite includes specialized services such as HIV Services with the THRIVE Clinic, Women's Health, Pediatrics, Recovery Services for substance use disorder, Nutrition Services, WIC Program, Food Access Programs, and Interpreter Services. The MyChart patient portal provides integrated digital access to health records across all services.

Differentiator

Problem solved

Functional benefit

Brands

• Elder Service Plan (ESP): A Program of All-Inclusive Care for the Elderly (PACE) that provides healthcare, support at home, and community services for older adults, allowing them to remain living safely in their communities.
• THRIVE Clinic
• Dorchester South/South Boston WIC Program
• Food Pantry at Harbor Health

Products and services

• Elder Service Plan (ESP) / PACE Program A Program of All-Inclusive Care for the Elderly (PACE) that combines Medicare and Medicaid-covered healthcare, support at home, transportation, meals, and community services under one plan, enabling frail older adults with complex medical needs to remain living safely in their communities rather than in nursing homes. Operates two day centers in Mattapan and Brockton and serves more than 500 participants across 38 communities.
• Community Health Centers Five community health center locations in Dorchester (Geiger Gibson and Daniel Driscoll-Neponset), Plymouth, Hyannis, and South Dennis (Ellen Jones Dental) providing primary medical care, dental, behavioral health, pharmacy, and support services to patients of all ages regardless of insurance status or ability to pay.
• Dental Services Comprehensive dental care for patients of all ages, including diagnostic exams, x-rays, preventive cleanings, restorative fillings, oral surgery, endodontic procedures, and dentures/partials, offered at multiple health center locations.
• Behavioral Health Services Integrated behavioral health services including assessments, brief interventions, coaching, follow-up visits during medical appointments, recommendations, referrals, consultations, and psychiatric services delivered alongside primary care.
• Pharmacy Services Retail and clinical pharmacy services at multiple locations; retail pharmacy is open to everyone at Geiger Gibson, Daniel Driscoll-Neponset, and Harbor Community Health Center-Hyannis, with a patient-only pharmacy at Plymouth. Clinical pharmacists partner with primary care providers for chronic disease medication management.
• Recovery Services Substance use disorder treatment including integrated medication-assisted treatment (Suboxone, Vivitrol, Naltrexone), coordinated dental and behavioral healthcare, and resources for food, housing, and transportation.
• HIV Services HIV prevention, testing, treatment, and support including rapid testing, PrEP navigation, medical and behavioral health services, dental care, pharmacy services, and medical case management.
• THRIVE Clinic Free, confidential sexual and reproductive health services offering HIV rapid testing, family planning counseling, safer sex supplies, sexual health education, and PrEP navigation.
• Women's Health OB/GYN care including prenatal care, family planning, cancer screenings, and STI screening and treatment, with delivery at Tufts Medical Center and Brigham & Women's Hospital.
• Pediatrics Medical care for children from birth to 21 years at Daniel Driscoll-Neponset Health Center, including well-child visits, vaccinations, and management of childhood illnesses.
• Nutrition Services Registered dietitian services providing one-on-one nutrition counseling for weight management, heart health, diabetes, digestive diseases, kidney disease, pregnancy nutrition, and general healthy eating.
• WIC Program (Women, Infants, and Children) Nutrition and health education, healthy foods, breastfeeding support, and other services free of charge for Massachusetts families that qualify; serves pregnant women, postpartum women, and children 0-5 years, supporting more than 3,000 women and children annually.
• Food Access Programs Food pantry, SNAP application assistance, Fresh Truck produce markets, and food distribution partnerships with Greater Boston Food Bank, Whole Foods, Stop & Shop, and Shaw's/Star Market.
• Interpreter Services Free language assistance including on-site staff speaking Vietnamese, Spanish, Portuguese, Haitian Creole, and Cape Verdean Creole, plus a language line available in 100+ languages and sign language interpreter scheduling.

Quantifiable outcome

• 30,000+ patients served annually
• +4 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature3 records

Partnerships

14 partnerships are on record, tiered core and supporting.

• Greater Boston Food BankcoreOthersMajor food supplier for the Food Pantry at Harbor Health, enabling distribution of nutritious food to community members in need.
• Whole Foods MarketsupportingOthersCorporate food donations supporting the Food Pantry program.
• Stop & ShopsupportingOthersGrocery donations supporting food access programs.
• Shaw's/Star MarketsupportingOthersGrocery donations supporting food access programs.
• OCHINcoreTechnology or IntegrationOCHIN provides the MyChart patient portal technology platform used by Harbor Health for electronic health record access, appointment scheduling, and patient communication.
• Boston Medical CentercoreStrategic or Co-development PartnerAffiliated hospital for patient admissions and specialist referrals. Harbor Health providers admit many patients at Boston Medical Center.
• Tufts Medical CentercoreStrategic or Co-development PartnerAffiliated hospital and preferred delivery location for prenatal patients. Provider affiliation for comprehensive care coordination.
• Brigham & Women's HospitalcoreStrategic or Co-development PartnerAffiliated hospital and preferred delivery location for prenatal patients. Supports comprehensive care network.
• South Shore HospitalsupportingStrategic or Co-development PartnerAffiliated hospital for patient admissions in the South Shore region.
• Cape Cod HospitalsupportingStrategic or Co-development PartnerAffiliated hospital for patient admissions in the Cape Cod service area.
• Boston Children's HospitalsupportingStrategic or Co-development PartnerPediatric hospital partner for children's healthcare referrals and specialized services.
• Mass General HospitalsupportingStrategic or Co-development PartnerAffiliated hospital for patient referrals and specialized care coordination.
• Beth Israel Deaconess Medical CentersupportingStrategic or Co-development PartnerAffiliated hospital for patient admissions and specialized services.
• Fresh TrucksupportingOthersWeekly open air market providing fresh and affordable fruits and vegetables at Daniel Driscoll - Neponset Health Center on Tuesdays, 9:30 AM - 12:00 PM.

Scale indicators8 records

Recent moves10 records

Expansion highlights6 records

Regional players

• Outer Cape Health Services: Massachusetts FQHC operating community health centers on Cape Cod (Provincetown, Wellfleet, Harwich); comparable community-based primary care model in the same Cape Cod / Southeastern Massachusetts region Harbor's Hyannis and Plymouth sites serve.

Direct peers

• East Boston Neighborhood Health Center: Largest FQHC in Massachusetts operating multiple health center sites serving Medicaid/underinsured populations in Greater Boston; directly comparable community health center model with similar payer mix and integrated services.
• Lynn Community Health Center: Massachusetts FQHC operating multiple sites with integrated medical/dental/behavioral health and pharmacy; comparable community health center scale and multilingual, underinsured population focus.
• Boston Health Care for the Homeless Program: Boston-based nonprofit FQHC specializing in care for homeless and underserved populations; shares Harbor's HRSA funding profile and MassHealth-dominated payer mix.
• Greater Roslindale Medical and Dental Center: Boston-area FQHC providing integrated medical, dental, and behavioral health with sliding-fee scale; comparable community health center serving a similar urban underinsured population in the Greater Boston market.
• Cambridge Health Alliance: Massachusetts public safety-net health system with FQHC-operated primary care, PACE-adjacent elder services, and multilingual community focus; comparable integrated safety-net provider serving Boston metro underinsured populations.
• Charles River Community Health Center: Massachusetts FQHC with multiple sites in Brighton/Allston/Waltham and integrated medical, dental, and behavioral health services; comparable Greater Boston FQHC serving Medicaid/underinsured populations.
• Whittier Street Health Center: Boston-based FQHC serving Roxbury/Dorchester-area residents with integrated medical, dental, behavioral, and pharmacy services and strong social-determinants focus; directly comparable to Harbor's Dorchester centers.
• Community Healthcare Network: New York City FQHC operating 14 health centers serving low-income communities; Harbor's new CEO Susan Yee previously served as COO here, and the operating model - integrated primary care, sliding-fee scale, multilingual staff - is closely comparable.
• Upham's Corner Health Center / Upham's PACE: Dorchester-based FQHC operating a PACE program that directly competes with Harbor's Elder Service Plan for Boston-area dual-eligible seniors; senior medical director of Harbor's PACE previously served here.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Harbor_Health
• Facebookfacebook.com/HarborHealthSI

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries8 records

Funding overview

Funding rounds3 records

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Harbor Health Services