What Vigil does

Vigil is a B2B SaaS platform that provides insurance carriers with software for post-issue policy servicing, spanning applications through ongoing service transactions. Founded in 2023 and based in Columbus, Ohio, the company targets annuity, life insurance, tax/legal, and Medicare verticals with workflows covering RMDs, beneficiary changes, and regulatory paperwork digitization. Its core offering is the unified Vigil Platform, delivered as a white-label, SOC 2 Type II-certified solution with single-sign-on that allows carriers to maintain brand identity while modernizing agent and policyholder experiences.

The platform's technical architecture is API-first and developer-oriented, with seamless integrations into intake channels, CRMs, and policy administration systems via API and webhooks. AI capabilities are central to the product: agentic AI handles paperwork and logistics, an Automate module runs back-office processes on autopilot, a Validate module applies advanced rules to prevent Not-In-Good-Order (NIGO) errors, and a Capture module processes client requests across call, text, email, and API channels in real time. The platform is positioned as an end-to-end service-journey tool that guides users through data collection, document upload, and signatures with in-app communication and straight-through processing.

Vigil operates a sales-led go-to-market motion targeting enterprise insurance carriers, evidenced by 'Talk to Sales' and 'Book A Demo' calls to action on its website. Pricing is not publicly disclosed and follows a quote-based enterprise SaaS subscription model. The company is privately held and founder-led by CEO Shanya Gill. As of early 2025 it remains a very small team (1-10 employees) with $1.3 million in disclosed seed funding led by M25 with participation from Cambrian Ventures, Clocktower Technology Ventures, Meridian Ventures, and Nationwide Ventures.

Name

Vigil

Legal name

Vigil Software

Website

https://getvigil.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

1–10 employees

Short description

Vigil is a B2B SaaS platform that provides insurance carriers with white-label, AI-powered software for post-issue policy servicing across annuities, life insurance, tax/legal, and Medicare, integrating via API into core carrier systems.

Ownership category

akta.pro rank

Product category

Insurance Carrier Software

NAICS

Computer Systems Design Services (541512)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Policy Administration, Underwriting & Rating Platforms (Core Insurance SaaS) (FSAGAGAB)

Keywords

• Insurance carrier software
• Annuity servicing platform
• Policy administration
• Agentic AI automation
• White-label SaaS

Headquarters

HQ city

Columbus

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Insurance Carrier Software Subscription: Vigil provides carriers with a comprehensive software solution for policy servicing capabilities. The platform is offered as a B2B SaaS subscription model targeting insurance carriers for agent and policyholder servicing.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Vigil provides a B2B SaaS platform that helps insurance carriers modernize policy servicing from application through post-issue service. The platform uses AI-powered automation, agentic AI agents, NIGO validation, and multi-channel request capture (call, text, email, API, fax) to streamline agent and policyholder workflows across annuities, life insurance, tax/legal, and Medicare verticals. It is offered as a white-label, API-first subscription with SOC 2 Type II security.

Product overview

Vigil is a modern insurance software platform providing carriers with a comprehensive, unified solution for policy servicing from applications through post-issue service. The platform centers on The Vigil Platform, a core product that encompasses multiple integrated modules including Automate (back-office automation), Agentic (AI agents for paperwork handling), Validate (NIGO prevention with validation rules), Capture (multi-channel request processing), Drive Digital Adoption, Streamline Service Journeys, Maintain Brand Identity (white-label), and API-First Approach. The platform focuses on four insurance verticals: Annuities, Life Insurance, Tax & Legal, and Medicare. This single-package approach enables carriers to empower agents and policyholders with a modern, end-to-end experience.

Differentiator

Problem solved

Functional benefit

Products and services

• The Vigil Platform Comprehensive B2B SaaS platform providing insurance carriers with end-to-end policy servicing capabilities from applications through post-issue service. The platform combines AI-powered automation, agentic AI agents, NIGO validation, multi-channel capture (call, text, email, API, fax), white-label branding with SSO, straight-through processing, and API-first integrations with carrier intake channels, CRMs, and policy administration systems. Sold as a subscription to insurance carriers across annuities, life insurance, tax/legal/regulatory, and Medicare verticals.

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature6 records

Partnerships

One partnership is on record.

• Shanya GillcoreOthersFounder and CEO of Vigil Inc., TIME Kid of the Year Nominee. Featured keynote speaker at Parks Associates CONNECTIONS conference alongside industry leaders from Amazon, Deako, Schneider Electric, Samsung SmartThings, and Alarm.com.

Recent moves5 records

Expansion highlights4 records

Direct peers

• Socotra: Cloud-native core insurance platform offering policy administration and underwriting for carriers. Comparable to Vigil as a modern, API-first SaaS targeting insurance carriers with similar architectural philosophy, though broader in scope.
• Majesco: Insurance software provider serving L&A and P&C carriers with policy administration, underwriting, billing, and claims platforms. Comparable to Vigil's L&A carrier focus, though Majesco is a more established incumbent with broader portfolio.
• iPipeline: Digital platform for life insurance and annuity sales, illustrations, e-applications, and fulfillment used by carriers and distributors. Comparable to Vigil's focus on life insurance and annuity servicing workflows with overlapping carrier buyer personas.
• EIS Group: Cloud-native core insurance platform for life, health, and P&C carriers covering policy, billing, and claims. Comparable to Vigil as a modern carrier platform, though EIS operates at broader line-of-business scope and at larger enterprise scale.
• Insurity: Insurance software and analytics platform serving P&C, workers' comp, and specialty carriers. Comparable to Vigil as a SaaS vendor to insurance carriers, with overlapping enterprise sales motion but different line-of-business focus.

Broad incumbents

• Duck Creek Technologies: Established insurance core systems vendor providing policy, billing, and claims platforms primarily for P&C carriers. Comparable to Vigil as carrier-facing insurance software, but a much larger incumbent with broader LOB coverage and deeper carrier relationships.
• Guidewire Software: Dominant insurance platform vendor offering policy, billing, and claims solutions to global P&C and L&A insurers. Comparable to Vigil as a carrier platform play, but at vastly greater scale, with multi-decade enterprise relationships and a much broader product portfolio.
• Sapiens International: Insurance software solutions provider serving P&C, L&A, and reinsurance markets globally. Comparable to Vigil as a carrier software vendor with L&A exposure, though Sapiens operates at much larger scale and broader geographical footprint.

Emerging players

• Liberate: AI-powered platform automating insurance workflows for carriers and agencies using agentic AI. Comparable to Vigil's agentic AI approach to automating insurance back-office work, though Liberate spans a broader set of carrier and agency workflows.
• Snapsheet: AI-driven claims automation and appraisal platform for insurance carriers. Comparable to Vigil as an AI-led workflow automation vendor serving carriers, though Snapsheet focuses on claims rather than post-issue policy servicing.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vigil