What Duck Creek Technologies does

Duck Creek Technologies is a Boston-headquartered software company that provides cloud-native SaaS core systems and adjacent solutions for the global property and casualty (P&C) insurance industry. Its Intelligent Core platform unifies policy administration, rating, billing, claims, reinsurance, distribution management, embedded payments, and analytics into a modular suite with 2,600+ APIs and over 100 pre-built partner integrations, running primarily on Microsoft Azure with Snowflake for the Clarity data foundation and AWS for the Reinsurance module. The company serves 370+ customers globally — including 33 of the top 50 North American insurers (AIG, Chubb, GEICO, Liberty Mutual, Berkshire Hathaway Specialty, Suncorp, Beazley, QBE) — across personal, commercial, specialty, reinsurance, and embedded insurance lines, with operational presence in North America, the UK/Ireland, India, Australia, New Zealand, France, and Poland. More than $150 billion in annual Direct Written Premium and 30+ million claims flow through the platform.

The business model is anchored in DWP-based SaaS subscriptions, which account for approximately 85% of revenue, supplemented by professional services and transaction/platform fees; net revenue retention above 115% signals material expansion revenue from existing carriers as their premium volumes grow. Go-to-market is enterprise field sales targeting the top-tier P&C carrier segment, supported by strategic implementation partners (Synechron, Xceedance, Sollers), technology integrators (Google Cloud, Microsoft, Worldpay, Paymentus, Zelis, Precisely, Verisk, LexisNexis, FRISS), and analyst-validated positioning as a Gartner Magic Quadrant Leader (2024 and 2025), Everest Group PEAK Matrix Leader in Underwriting Orchestration (2025), and Celent XCelent Luminary for Claims. The company is privately held by Vista Equity Partners following a 2023 take-private, has executed two acquisitions under Vista (Imburse Payments in 2023 and Risk Control Technologies in 2024), and is reportedly positioning for an IPO in late 2026 to 2027 at a potential valuation above $5 billion.

Under new CEO Hardeep Gulati (October 2025) and a refreshed AI-focused technology leadership team, Duck Creek has launched an Agentic AI Platform with neuro-symbolic reasoning and human-in-the-loop controls, alongside Agentic Underwriting, Agentic FNOL, and an Agentic Product Configurator, marking a deliberate pivot from system-of-record to system-of-intelligence for the P&C carrier market. The platform's Active Delivery continuous-update model, low-code configuration, and Lloyd's market pursuit position Duck Creek as one of two scaled cloud-native P&C core platforms globally, alongside Guidewire.

Name

Duck Creek Technologies

Legal name

Duck Creek Technologies, Inc.

Website

https://duckcreek.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Duck Creek Technologies is a Boston-based, Vista Equity Partners-owned SaaS provider of cloud-native core systems — policy, rating, billing, claims, reinsurance, distribution, and an agentic AI platform — for 370+ property and casualty insurers worldwide, including 33 of the top 50 North American carriers.

Ownership category

akta.pro rank

Product category

P&C Insurance Core Systems Software

akta.pro primary industry

Cloud FinOps & SaaS Spend Management (BPAEAOAH)

akta.pro secondary industry

Vendor & Contract Management (Software/Cloud) (BPAEAOAD)

Keywords

• Property casualty insurance
• Policy administration software
• Claims management systems
• Insurance SaaS platform
• Insurance billing software

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription (DWP-based): Approximately 85% of revenue generated from subscription contracts tied to Direct Written Premium (DWP). Revenue scales with customer premium volume.
2. Professional Services: Implementation and consulting services for platform deployment and customization.
3. Transaction/Platform Fees: Net revenue retention exceeding 115%, indicating expansion revenue from existing customers and usage-based growth.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

Duck Creek Technologies provides a cloud-native, multi-tenant SaaS software platform for the property and casualty (P&C) insurance industry, covering policy administration, rating, billing, claims management, reinsurance, distribution management, loss control, and embedded payments. The platform is augmented by an agentic AI layer that automates workflows across underwriting, servicing, and claims, and is sold primarily on subscription terms tied to Direct Written Premium processed by the carrier.

Product overview

Duck Creek Technologies offers a cloud-native SaaS platform with modular architecture providing both core products and extended solutions. The core Intelligent Applications suite includes Policy, Rating, Billing, Claims, and Clarity Data Foundation—all built on the Intelligent Core platform. Extended solutions include Agentic AI Platform with agentic applications (Underwriting Workbench, Agentic FNOL, Document Intelligence, Product Configuration), Industry Content, Policyholder Portal, Producer Portal, Distribution Management, Embedded Payments, Loss Control, and Reinsurance. The platform uses low-code configuration and Active Delivery for continuous updates without upgrade projects, supporting 370+ customers including 33 of the top 50 North American insurers with over $150 billion in premium flowing through annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Agentic AI Platform

Quantifiable outcome

• 5 seconds to produce tailored quotes; in-force policies in 5 minutes
• +12 more outcomes

Named customers39 records

Segments5 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration47 records

AI capability10 records

Feature11 records

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• hyperexponential (hx)coreStrategic or Co-development Partner · 12 June 2026Strategic partnership to deliver integrated solution connecting pricing, underwriting, and policy administration for P&C insurers. Partnership marks hx's expansion into US market with plans to develop 'Duck Creek Anywhere Enabled Integration' for hx Renew enabling seamless data flow for optimal pricing decisions. Integration expected to go live later in 2025.
• MicrosoftcoreTechnology or Integration · 9 June 2026Duck Creek Agentic AI Platform leverages Microsoft infrastructure for AI capabilities. Partnership enables deployment of agentic AI solutions across insurance workflows.
• Google CloudcoreTechnology or Integration · 22 April 2026Strategic partnership where Duck Creek built insurance claims automation agent using Google AI (Gemini models). FNOL application developed in collaboration with Google Cloud and powered by Gemini models for claims handling. Partnership under Vista Equity-Google Cloud agreement enabling access to AI infrastructure including Gemini models and AI Hypercomputer.
• ZelismajorTechnology or Integration · 12 November 2025Zelis expanded into P&C insurance market through strategic partnership with Duck Creek Technologies to modernize claims and premium payments, enabling faster and more efficient transactions for insurers, providers, and policyholders.
• SynechronmajorImplementation/ SI/ Consulting Partner · 11 September 2025Strategic partnership combining Synechron's AI-led transformation capabilities with Duck Creek's cloud-native insurance platform. Collaboration aims to help insurers modernize core systems and enhance digital customer experiences. Both companies aim to set new industry benchmarks for digital transformation across the insurance value chain.
• RAA (Reinsurance Association of America)minorStrategic or Co-development Partner · 26 March 2025New SaaS core insurance delivery technology partnership announced with RAA.
• SollersmajorStrategic or Co-development Partner · 24 February 2025Partnership to modernize reinsurance operations leveraging Sollers consulting expertise and Duck Creek Reinsurance platform.
• WorldpaycoreTechnology or Integration · 11 February 2025Strategic partnership embedding Worldpay's global payments capabilities into Duck Creek Payments platform. Partnership provides carriers with end-to-end payment management solution eliminating costly bespoke integrations while adding features like Buy Now, Pay Later options. Worldpay processes over 50 billion transactions annually across 146 countries and 135 currencies.
• PaymentusmajorTechnology or Integration · 4 February 2025Integration partnership with Paymentus announced alongside launch of Duck Creek Payments Marketplace. Partnership accelerates payment integration timelines from typical 9-18 months down to 1-2 weeks using Duck Creek Payments Orchestrator.
• XceedancemajorImplementation/ SI/ Consulting Partner · 13 August 2024Xceedance onboarded as strategic partner of HDFC ERGO to implement Duck Creek's full suite of SaaS Core Insurance Delivery Systems in India.

Scale indicators19 records

Recent moves8 records

Expansion highlights8 records

Direct peers

• Sapiens International: Insurance software provider offering core platforms for P&C, life, and reinsurance. Overlaps with Duck Creek in P&C policy administration, billing, and claims solutions for global carriers.
• Guidewire Software: Direct competitor in P&C insurance core systems, serving many of the same large commercial and personal lines carriers. Duck Creek positions itself as the cloud-native SaaS alternative to Guidewire's core platform suite.
• EIS Group: Digital insurance platform provider for P&C, life, and benefits carriers. Targets similar large-carrier core modernization use cases as Duck Creek with an API-first, cloud-native architecture.
• Majesco: Cloud-native insurance core software provider for P&C and life insurers, including policy, billing, and claims. Competes with Duck Creek across mid-market and enterprise carrier segments with similar SaaS delivery model.
• Insurity: P&C insurance core and analytics software provider for carriers, MGAs, and self-insured entities. Directly competes with Duck Creek in policy, billing, and claims workflows for commercial and specialty insurers.

Emerging players

• hyperexponential: Pricing and underwriting analytics platform for specialty and commercial insurers. Newly partnered with Duck Creek but also a potential adjacent competitor in pricing workbench workflows.
• Shift Technology: AI-native insurtech providing fraud detection, claims automation, and underwriting decisioning for P&C insurers. Competes adjacently to Duck Creek's Agentic AI applications and could displace parts of the core workflow over time.

Others

• Accenture Insurance: Major systems integrator implementing Duck Creek, Guidewire, and other insurance platforms. Functions as both a deployment partner and indirect competitor when delivering custom insurance modernization solutions to large carriers.

Broad incumbents

• Verisk: Insurance data analytics and risk-assessment provider integrated into Duck Creek's ecosystem (Verisk data feeds). Operates as an incumbent in P&C analytics, claims, and underwriting data, overlapping with Duck Creek Clarity.
• Oracle Insurance: Oracle's insurance division provides core systems and analytics as part of a broader financial services portfolio. Competes with Duck Creek among very large global carriers seeking end-to-end enterprise software stacks.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks4 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/duck-creek-technologies
• Xx.com/duckcreektech
• Facebookfacebook.com/duckcreektech

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Duck Creek Technologies