Family Service of Rhode Island

What Family Service of Rhode Island does

Family Service of Rhode Island (FSRI) is a 130+ year old private nonprofit social services organization headquartered in Providence, Rhode Island, operating 40+ programs that serve more than 20,000 Rhode Island children and families annually across behavioral health, crisis response, foster care, early childhood, victim services, and community health. In 2024 it was accredited as a Certified Community Behavioral Health Clinic (CCBHC), giving it the regulatory authority to deliver an integrated continuum including outpatient mental health, substance use treatment, 24/7 mobile crisis response, primary care coordination, and community education under a single federally recognized framework.

FSRI's underlying service platform is a trauma-informed care model stitched across divisions (Health, Hope, Healing, Home) and delivered through in-person clinics, mobile crisis teams, home visits, school-based mental health, and law enforcement partnerships. Its most differentiated capability is the 20+ year GO TEAM police-social service co-response model with the Providence Police Department — built using a nationwide law enforcement survey spanning 37 states — in which social workers accompany officers on calls involving children and families. Other proprietary/certified approaches include the TIP Center (trauma-informed policing training), the TIPS-MAPP 10-week foster parent curriculum, and Trauma Systems Therapy (TST) deployed in foster care placements.

Revenue is sourced from four streams: Medicaid and state-funded CCBHC services (managed services), charitable donations and philanthropy (individual, corporate, foundation, plus an annual Brighter Futures Luncheon), training and conference fees (e.g., Mental Health First Aid at $20-$25, RISVAA, victim assistance academies), and client fees on a sliding scale tied to household income and size. Go-to-market is referral-driven (healthcare providers, DCYF, self-referrals, walk-ins, 24/7 crisis line, online referral forms) supplemented by event-based and enterprise training sales to police departments and human services professionals. No acquisition, venture, or PE backing is present; the organization is board-governed and led by CEO Margaret Holland McDuff (MA, MBA) with a recently appointed CFO (Addy Kane, Sept 2024).

Name

Family Service of Rhode Island

Legal name

Family Service of Rhode Island

Website

https://familyserviceri.org

Company type

Private

Founded year

1892

Operating status

Operating

Headcount range

101–250 employees

Short description

Family Service of Rhode Island is a 130+ year old Providence-based nonprofit and Certified Community Behavioral Health Clinic that delivers behavioral health, crisis response, foster care, early childhood, victim services, and community health programs to 20,000+ Rhode Island children and families annually across 40+ programs.

Ownership category

akta.pro rank

Headquarters

HQ city

Providence

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Medicaid and State-Funded Services: FSRI operates as a Certified Community Behavioral Health Clinic (CCBHC) providing Medicaid-reimbursable behavioral health services. Programs including Early Intervention, First Connections, and DCYF-funded foster care services receive government funding based on reimbursement rates.
2. Donations and Philanthropy: Charitable donations from individuals, corporations, and foundations support FSRI's programs. The organization conducts annual fundraising events including the Brighter Futures Luncheon and participates in initiatives like 401 Gives. Corporate partners like Shaw's Supermarket and Greico Automotive Dealership support holiday gift programs.
3. Training and Conference Fees: FSRI generates revenue through Mental Health First Aid training sessions ($20-25 registration fees), the annual Advancing Juvenile Justice Conference, and victim assistance academies. These educational programs serve professionals in the human services sector.
4. Client Fees and Sliding Scale Payments: FSRI offers a sliding fee scale based on household size and income for clients who can pay. The organization provides financial assistance applications and accepts various payment methods including online billing through a copay portal.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels12 records

Core offering

Family Service of Rhode Island is a Certified Community Behavioral Health Clinic (CCBHC) providing a comprehensive continuum of behavioral health, social, and human services. Its core offerings include 24/7 mobile and walk-in crisis response, outpatient mental health and substance use treatment, foster care and adoption services with TIPS-MAPP and Trauma Systems Therapy, early intervention and home visiting (First Connections), victim/survivor support, school-based mental health, parent-child interaction therapy, and the TIP Center's trauma-informed policing training. These services target Rhode Island children, youth, families, and survivors, supported by a sliding fee scale and 40+ distinct programs.

Product overview

Family Service of Rhode Island (FSRI) operates as a Certified Community Behavioral Health Clinic (CCBHC) offering an integrated portfolio of behavioral health, crisis response, child welfare, and community support services through multiple programs. The organization delivers services through distinct divisions (Health, Hope, Healing, Home) and programs including crisis response services with 24/7 mobile crisis support, trauma-informed policing training (TIP Center) with the GO TEAM co-response model, foster care with Trauma Systems Therapy, mental health services including outpatient counseling and school-based mental health, substance use treatment, victim services, early childhood programs (First Connections, Early Intervention), parent-child therapy (PCIT), youth transition services, and community health initiatives (SPHEZ). Additional services include Mental Health First Aid training, the annual RISVAA conference, foster care support, and a sliding fee scale for accessibility. FSRI also provides internal digital tools including a Client Portal for account management and billing.

Differentiator

Problem solved

Functional benefit

Products and services

• Crisis Response & Services Mobile and walk-in crisis intervention available 24/7 for individuals experiencing mental health or substance use crises, including clinical supports, case management, de-escalation, risk assessment, and post-crisis stabilization for individuals and families across Rhode Island.
• TIP Center (Trauma-Informed Policing Center) A pioneering initiative integrating trauma-informed principles into law enforcement and public safety practices through specialized training, consultation, and support for police departments, including the GO TEAM police-social service co-response model.
• South Providence Health Equity Zone (SPHEZ) Community-led collaborative in the 02905 zip code working through subcommittees to address chronic health conditions, community overdose prevention, environmental justice, and healthcare access, in partnership with 20+ community organizations.
• Survivor Support Program Trauma-informed wraparound services for survivors of domestic and sexual violence, including housing support, financial assistance for rent/deposits/utilities, weekly peer-led empowerment groups, and case management for navigating the criminal justice system.
• Parent Child Interaction Therapy (PCIT) In-person therapy program improving parent-child relationships and addressing behavioral and emotional issues for children ages 2-6 over an average 16-24 week course. Reinforces positive behaviors and helps parents manage defiance, tantrums, and noncompliance.
• Foster Care Private foster care agency matching children in state care with safe, loving homes, providing TIPS-MAPP pre-placement training, Trauma Systems Therapy (TST) clinician support, licensing assistance, clinical services, and 24/7 crisis support.
• CEDAR Family Program Intensive care management and coordination program for families of children birth to 21 with two or more chronic conditions (or one chronic condition at risk of developing a second), completing needs assessments, developing family-driven goals, and creating coordinated support networks.
• Caring Dads Evidence-based program helping fathers who have used controlling, abusive, or neglectful behaviors develop skills for healthy coping, awareness of harmful actions, and positive strategies to build safer relationships with their children.
• Healthy Transitions Individualized care and peer support program for youth ages 16-25 to set personal goals, strengthen relationships, and access resources promoting independence, education, employment, and wellness during the transition to adulthood.
• First Connections Confidential home visiting program for pregnant women and families with children up to age three, providing health education, connections to healthcare and social services, community resources, and child wellness screenings across 15 Rhode Island communities.
• Early Intervention Individualized early intervention services for infants and toddlers birth to three at risk for or experiencing developmental delays or disabilities, using parent/caregiver coaching in natural environments across Providence, Pawtucket, Central Falls, Cranston, Warwick and surrounding communities.
• Mental Health First Aid Training Eight-hour training course teaching participants to identify risk factors and warning signs of mental health and substance use challenges and how to help someone in crisis, offered in Adult and Youth formats.
• Outpatient Mental Health Services CCBHC-accredited outpatient mental health services working with each client and their support network to develop skills to manage mood, thinking, and behaviors to foster resiliency and healing.
• Substance Use Treatment Comprehensive substance use treatment delivered as part of the CCBHC model, addressing co-occurring mental health and substance use disorders.
• School Based Mental Health School-based individual or group psychotherapy for students addressing presenting problems such as anxiety, depression, ADHD, anger management, and mood disorders, removing transportation barriers.
• Primary Care Coordination Coordination with primary care services under the CCBHC model to ensure holistic care that addresses immediate needs while fostering long-term recovery and wellness.
• Rhode Island State Victim Assistance Academy (RISVAA) Annual training academy bringing together professionals in victim services, organized by FSRI in partnership with Roger Williams University's Justice System Training and Research Institute, providing education and networking for victim service providers.
• Holiday Support Program Annual program partnering with local businesses including Shaw's Supermarket, Rhode Island State Police, and Greico Automotive Dealership to collect and distribute holiday gifts for families in need across Rhode Island.
• Client Portal Online portal enabling clients to access services, make payments, and manage their accounts with Family Service of Rhode Island.

Quantifiable outcome

• Helped over 23,000 family members achieve healing and stability
• +5 more outcomes

Named customers6 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature5 records

Partnerships

13 partnerships are on record, tiered core and major.

• Providence Police DepartmentcoreStrategic or Co-development Partner · 4 June 2026Over 20-year partnership on the GO TEAM police-social service co-response model. Social workers accompany officers on calls to support trauma victims, particularly children present at crime scenes. The model was developed using a nationwide law enforcement survey spanning 37 states.
• Center for Trauma-Informed Policing (TIP Center)coreStrategic or Co-development Partner · 4 June 2026FSRI-led initiative providing trauma-informed policing training to first responders. The center works with law enforcement agencies nationwide, developed using a survey spanning 37 states.
• U.S. Senator Sheldon WhitehousecoreStrategic or Co-development Partner · 12 December 2025Keynote speaker for Advancing Juvenile Justice Conference. Senator co-authored 2018 Juvenile Justice Reform Act and introduced 2025 reauthorization act. Long-time supporter of mentorship programs and justice reform.
• Rhode Island Department of HealthcoreStrategic or Co-development Partner · 11 August 2023Community partner in South Providence Health Equity Zone (SPHEZ) collaborative working on health equity initiatives in the 02905 zip code.
• Providence Housing AuthoritycoreStrategic or Co-development Partner · 11 August 2023Community partner in SPHEZ collaborative addressing health inequities in South Providence.
• Providence Community Health CentercoreStrategic or Co-development Partner · 11 August 2023Healthcare partner in SPHEZ collaborative providing community health services.
• United Healthcare and Neighborhood Health PlancoreStrategic or Co-development Partner · 11 August 2023Health insurance partners in SPHEZ collaborative working on health equity in South Providence.
• Butler Hospital and LifespancoreStrategic or Co-development Partner · 11 August 2023Healthcare system partners in SPHEZ collaborative providing medical services and support.
• Department of Behavioral Healthcare Developmental Disabilities & Hospitals (BHDDH)coreStrategic or Co-development Partner · 11 August 2023State agency partner in SPHEZ collaborative addressing behavioral health and developmental disabilities.
• Roger Williams University Justice System Training and Research InstitutecoreStrategic or Co-development Partner · 9 August 2023Host partner for the annual Rhode Island State Victim Assistance Academy (RISVAA). University provides venue and academic credibility for victim services professional training program.
• Shaw's SupermarketmajorGTM or Marketing Partner · 6 December 2022Corporate partner for annual Holiday Support Program, collecting new unwrapped gifts for families in need at Shaw's locations.
• Rhode Island State PolicemajorGTM or Marketing Partner · 6 December 2022Corporate partner for Holiday Support Program collecting gifts for families.
• Greico Automotive DealershipmajorGTM or Marketing Partner · 6 December 2022Corporate partner for Holiday Support Program accepting gift donations at dealership locations.

Scale indicators9 records

Recent moves7 records

Expansion highlights5 records

Market position

Competitive moat5 records

Customer concentration

• Xx.com/familyserviceri
• Facebookfacebook.com/FamilyServiceRI
• LinkedInlinkedin.com/company/familyserviceri
• Instagraminstagram.com/hello_fsri

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Family Service of Rhode Island