What Civica does

Civica is a global GovTech software company founded in 2001 and headquartered in London, UK, providing cloud-based software and managed services exclusively to public sector organizations across four primary verticals: Local & State Government, Justice & Courts, Health & Care, and Education, with a secondary presence in Housing. Its portfolio is organized as a platform-plus-modules architecture: the long-standing "Authority" suite covers court case management, payroll, tax, finance, and revenues/benefits for local authorities; Civica Scheduling delivers cloud-based intelligent rostering for NHS community services with integrations to EMIS, SystmOne, and HealthRoster; Master Data Management and Civica HR provide cross-sector data and workforce capabilities; and newer acquisitions (Momentum Healthware, Malinko, OLM Systems, Daymap, Loop Software) extend the health, care, and education footprints. Civica's technology stack is built primarily on Microsoft Azure (Gold Partner) and is delivered via multi-year SaaS subscriptions, professional services, and managed services.

The company serves more than 6,000 public bodies globally — including 800+ UK local councils, 200+ NHS Trusts, all seven NHS Wales Health Boards, 6,000+ schools and colleges, and US state and municipal agencies — supporting over 100 million citizens and 2.5 million professionals daily. Civica's software processes approximately £150 billion of public funds annually, including £70 billion of NHS funds and 130 million school meals. Distribution is enterprise-direct via dedicated account teams targeting government, NHS, and education buyers with no visible marketplace or reseller channel.

Civica is privately held: Partners Group sold the business to Blackstone Inc. in May 2024 as a platform investment within Blackstone's GovTech portfolio. The company has executed more than 20 disclosed acquisitions since 2017, predominantly bolt-ons expanding vertical coverage and healthcare capabilities. Pricing is quote-based, contract-led, and not publicly disclosed, with sales driven by case-study evidence (e.g., £7m annual savings at Guy's and St Thomas' NHS Foundation Trust, 50% report-processing-time reduction at North Canton), thought-leadership programmes such as the "Changing Landscape" research series, and direct enterprise field sales.

Name

Civica

Legal name

Civica UK Limited

Website

https://civica.com

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Civica is a London-headquartered global GovTech software company serving 6,000+ public bodies across local government, justice, health and care, and education with cloud-based Authority suite, scheduling, MDM, and managed services under Blackstone ownership.

Ownership category

akta.pro rank

Product category

Public Sector Software (GovTech)

NAICS

Business, Professional, Labor, Political, and Similar Organizations (8139), Executive, Legislative, and Other General Government Support (921)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital Inclusion & Civic Tech (Connectivity, GovTech for Social Good) (BPAGALAK)

akta.pro secondary industry

City Clerk/Records, Elections & Civic Engagement (BPAIACAB)

Keywords

• Public sector software
• Government technology solutions
• Healthcare scheduling software
• Courts case management
• Education operations software

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices8 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Enterprise Software Licenses and Subscriptions: Civica generates recurring revenue through SaaS subscriptions and enterprise software licenses for public sector clients including local councils, NHS trusts, schools, and housing providers. Contracts are typically multi-year arrangements with government bodies.
2. Professional Services: Implementation, customization, training, and ongoing support services for software deployments across public sector organizations.
3. Managed Services: Ongoing managed services including cloud hosting, support, and maintenance for public sector clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Civica develops and delivers cloud-based enterprise software for public sector organizations across government, healthcare, justice and education verticals. The company sells modular SaaS platforms covering master data management, financial management, HR/payroll, scheduling, case management, patient feedback, and education operations, supported by implementation, customization, training, and managed services.

Product overview

Civica is a global GovTech company providing public sector software across a platform-plus-modules architecture. The product portfolio serves Local & State Government, Justice & Courts, Health & Care, and Education sectors with cross-sector capabilities including Cloud & Digital Services, Data Analytics & Insights, Financial Management & Payments, People & Workforce Management, and Governance, Risk & Compliance. Core government products include Authority Suite (Authority Court, Authority Jury, Authority eCitation, Authority Criminal Traffic, Authority Probation, Authority Civil, Authority Finance, Authority Tax Connect, Authority EasyPay, Authority BIS, Authority Payroll, Authority DocuScan), Master Data Management, and Civica HR for workforce management. Health & Care offerings include Civica Scheduling (cloud-based NHS community scheduling), Momentum RTLS, Momentum AMS, and Civica Experience Wales. Education products include School Operations Management and CivicaEats mobile pre-order app. Customer support is delivered through Civica Support Cloud and Userhub portal. The company serves over 6,000 public bodies supporting 100 million+ citizens globally.

Differentiator

Problem solved

Functional benefit

Brands

• Authority: Suite of software products for local government including Authority Court, Authority Payroll, Authority Tax, Authority Finance
• Civica HR
• CivicaEats
• Civica Scheduling
• Civica Experience Wales
• Master Data Management
• Civica NorthStar

Products and services

• Master Data Management (MDM)

Quantifiable outcome

• Guy's and St Thomas' NHS saved £7 million annually using Civica software
• +5 more outcomes

Named customers11 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability4 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core and minor.

• NHS Wales Shared Services Partnership (NWSSP)coreStrategic or Co-development Partner · 1 November 2022NHS Wales Shared Services Partnership leads the 'Once for Wales Concerns Management System' programme, with Civica providing the Experience Wales platform. This strategic partnership enables national deployment of patient feedback technology across all seven NHS Wales Health Boards.
• MicrosoftcoreTechnology or IntegrationMicrosoft is listed as a key technology partner, with Civica holding Microsoft Gold Partner status. Microsoft technologies including Azure cloud platform, Application Insights for monitoring, and Office 365 integration support Civica's software delivery.
• The Chartered Institute of Housing (CIH)minorStrategic or Co-development PartnerCIH partnered with Civica on the 'Greener homes, Connected communities' Changing Landscape report, contributing research insights on social housing challenges and technology needs.
• techUKminorStrategic or Co-development PartnertechUK contributed to Civica's social housing research report alongside CIH and Microsoft, providing industry perspective on housing sector technology adoption.
• Lincolnshire Community Health Services NHS TrustcoreStrategic or Co-development PartnerPartnership to implement Civica Scheduling cloud software for community-based healthcare services, improving clinical time and efficiency for 150 staff across urgent care and home visiting teams.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Capita: Capita is a UK-based public sector services and software company serving local councils, central government, and NHS with similar B2G offerings. Like Civica, it provides IT services, digital transformation, and software to UK public bodies, with overlapping customer base in councils and central government.
• Tyler Technologies: Tyler Technologies is a leading US-based GovTech software provider serving state and local government with financial management, courts, and justice solutions (Odyssey, Tyler Munis, Enterprise ERP). It is highly comparable to Civica's US-focused Authority Suite and Justice & Courts products.
• NEC Software Solutions (formerly Northgate Public Services): NEC Software Solutions is a UK public sector software specialist serving policing, health, housing, and local government with comparable vertical SaaS offerings. It is a direct competitor in UK policing (NSPIS), housing, and council IT systems, overlapping with Civica's Metropolitan Police and local council deployments.
• Idox plc: Idox is a UK-listed public sector software company specializing in local government, planning, and document management software. It directly competes with Civica's Authority Suite in UK councils, particularly around planning, regulatory services, and document management workflows.
• Advanced (Advanced Business Software & Solutions): Advanced is a UK-based enterprise software provider serving public and private sector verticals with HR, payroll, financial management, and vertical SaaS solutions. It competes directly with Civica HR, Authority Payroll, and Authority Finance Suite products among UK public sector customers.

Broad incumbents

• Oracle Public Sector: Oracle is a broad enterprise software incumbent with a dedicated Public Sector business serving central government, healthcare, and education with ERP, HCM, and cloud infrastructure. It competes with Civica at the upper end of large government deployments with greater scale and broader product portfolios.
• SAP Public Sector: SAP serves public sector organizations globally with ERP, financial management, and analytics solutions through its Public Sector vertical. It competes with Civica Authority Finance Suite and broader financial management offerings for large central government and NHS contracts.
• ServiceNow Public Sector: ServiceNow offers a public sector vertical with workflow, IT service management, and citizen service delivery solutions that increasingly compete with Civica's governance, risk, and digital service offerings across government and NHS customers.

Emerging players

• Granicus: Granicus is a focused GovTech company providing communications, civic engagement, and workflow software to US state and local governments. It overlaps with Civica's citizen engagement and local government offerings but is more focused on communications and digital services than back-office operations.
• OpenGov: OpenGov is a US-based GovTech company providing budgeting, financial management, and procurement software to state and local governments. It competes with Civica's Authority Finance Suite and BIS Executive Management Solution in financial planning and reporting for public sector CFOs.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/civicauk
• YouTubeyoutube.com/channel/UCGMQFCY02Gz2uyqp5FLK0hQ
• Facebookfacebook.com/CivicaUK
• LinkedInlinkedin.com/company/civica
• Instagraminstagram.com/lifeatcivica

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A28 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Civica