ProBit Exchange customer support

What ProBit Exchange customer support does

ProBit Global was a global cryptocurrency spot exchange operated by Webthree Technology Limited, a company incorporated under the laws of the Republic of Seychelles, with operational roots in Seoul, South Korea. Launched in 2018, the platform provided retail users with access to digital asset trading through a web interface (www.probit.com) and a mobile application for iOS and Android, supporting 43+ languages and a horizontal customer base of individual cryptocurrency traders and token investors. The platform hosted over 200 initial exchange offering (IEO) rounds and was self-described as a Top 20 exchange by real daily trading volume, generating revenue primarily from trading commissions on user transactions and standard withdrawal/network fees. Distribution was exclusively self-serve, with users registering directly on the platform and managing their own accounts, trades, and asset withdrawals.

The business model was straightforward transaction-based monetization with no disclosed enterprise tier, institutional onboarding, or API/SDK ecosystem for partners. ProBit raised approximately $7.66 million in a 2022 round led by Altos Ventures and was led by CEO Ronald Y. with Hyunsu Do as Founder & CEO of the Korean affiliate. The platform faced material regulatory headwinds, including a notice from India's Financial Intelligence Unit (FIU IND) for operating without registration under the Prevention of Money Laundering Act, and terminated EU/EEA user services on December 30, 2025.

On December 31, 2025, ProBit announced full service termination citing the rapidly evolving regulatory environment and strategic restructuring. Spot trading was ended on January 28, 2026; data access concluded on February 26, 2026; customer support permanently closed on March 31, 2026; and all operations, including the website and servers, were shut down on April 1, 2026, with any remaining customer balances deemed abandoned per the Terms of Service.

Name

ProBit Exchange customer support

Legal name

Webthree Technology Limited

Website

https://probit.com

Company type

Private

Founded year

2018

Operating status

Closed

Headcount range

11–50 employees

Short description

ProBit Global was a Seychelles-incorporated cryptocurrency spot exchange that served individual crypto traders globally via web and mobile from 2018 until its permanent shutdown in April 2026.

Ownership category

akta.pro rank

Product category

Cryptocurrency Exchange

NAICS

Securities and Commodity Exchanges (5232)

SIC

Security & Commodity Brokers, Dealers, Exchanges & Services (6200)

akta.pro primary industry

Spot Crypto Exchanges (Order-Book & Matching Engine) (FSADAAAA)

akta.pro secondary industry

Crypto Custody & Exchange Wallet Services (Integrated) (FSADAAAG)

Keywords

• Cryptocurrency exchange
• Digital asset trading
• Spot trading platform
• Crypto token trading
• Digital asset exchange

Headquarters

HQ city

Seoul

HQ country

South Korea

HQ region

Asia

Offices1 record

Markets served

GTM type

B2C

Offering type

Digital Commerce or Content

Cost components

Technology or R&D, Infrastructure, Operations, Personnel, Marketing or Sales

Revenue model

1. Trading transaction fees: ProBit generated revenue through trading commissions and fees charged on cryptocurrency transactions executed on the platform. Users pay fees when submitting transaction orders.
2. Withdrawal fees: Standard withdrawal fees (network fees) were charged to users when withdrawing assets to external wallets.

Pricing tiers

Distribution channels1 record

Core offering

ProBit Global operated a centralized cryptocurrency spot trading platform enabling individual users to view real-time market quotes, submit and execute digital asset transactions, manage member accounts, and conduct secure token storage and withdrawals. The platform supported a wide range of digital asset trading pairs and was accessible globally via website and mobile applications until permanent service termination on April 1, 2026.

Product overview

ProBit Global was a cryptocurrency exchange platform operated by Webthree Technology Limited (incorporated in the Republic of Seychelles) that offered a unified digital asset trading service from 2018 to 2026. The platform provided spot trading through both its web interface (www.probit.com) and a mobile application. All operations ceased permanently on April 1, 2026, with customer support terminated on March 31, 2026.

Differentiator

Problem solved

Functional benefit

Products and services

• ProBit Global Cryptocurrency Exchange Platform Centralized spot trading platform for cryptocurrencies and digital tokens, offering real-time market quotes, order submission and execution, member account management, and integrated wallet/withdrawal services for individual crypto traders globally.
• ProBit Global Mobile Application iOS and Android mobile client enabling users to access ProBit Global's cryptocurrency exchange services, including trading, account management, and asset transfers.

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves6 records

Broad incumbents

• Binance: The largest global crypto exchange by trading volume; directly comparable to ProBit as a centralized spot exchange serving retail and institutional crypto traders worldwide, but with vastly greater scale, regulated entities in multiple jurisdictions, and broader product set.

Direct peers

• OKX: Top-tier global centralized crypto exchange offering spot trading, derivatives, and a launchpad (similar to ProBit's IEO franchise); directly comparable in product scope and target audience of global retail crypto traders.
• KuCoin: Global centralized crypto exchange historically positioned alongside ProBit in the 'Top 20 by real daily trading volume' tier; offers spot trading, token launches, and similar multi-language retail-facing services.
• Bybit: Major global crypto exchange with deep derivatives and growing spot offering; comparable to ProBit in serving global retail crypto traders with multi-language interfaces and a launchpad/launchpool product.
• MEXC: Global centralized crypto exchange known for listing large numbers of altcoins and running a launchpad/airdrop platform, closely paralleling ProBit's positioning around breadth of token listings and IEO-style events.
• Gate.io: Long-running global centralized crypto exchange with broad altcoin listings and a launchpad; directly comparable to ProBit in product mix and target retail-trader segment.
• HTX (formerly Huobi): Global centralized crypto exchange founded in China and now operating internationally; directly comparable to ProBit as a multi-language spot-trading platform with token launch capabilities.
• Bitget: Global crypto exchange with strong derivatives and growing spot offering plus a launchpad; comparable to ProBit in targeting international retail crypto traders with multilingual interfaces.

Regional players

• Bithumb: Major South Korea-headquartered crypto exchange; a relevant regional peer given ProBit's Seoul HQ and Korean founder, serving overlapping Korean retail demand with similar spot-trading product.
• Upbit: Largest South Korea-based crypto exchange by volume; regional peer sharing the Korean market with ProBit and offering comparable spot trading of digital assets to Korean retail users.

Market position

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/ProBit_Exchange

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ProBit Exchange customer support