Synaptic

Enterprise AI Agent Softwaresynaptic.build

Company typePrivate
Founded2008
HeadquartersBaltimore, United States
Headcount101–250
GTM typeB2B
OfferingSoftware

Synaptic firmographics

Firmographics

Name: Synaptic
Legal name: Synaptic Era, Inc.
Website: https://synaptic.build
Company type: Private
Founded year: 2008
Operating status: Operating
Headcount range: 101–250 employees
Ownership category
akta.pro rank

Synaptic industry classification

Industry

Product category: Enterprise AI Agent Software
NAICS: Computer Systems Design Services (541512), Custom Computer Programming Services (541511)
SIC: Services-Prepackaged Software (7372), Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)
akta.pro primary industry: AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
akta.pro secondary industries: AI/ML Engineering & Model Development Services (BPAEAHAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

AI agent solutions
Salesforce consulting
Healthcare AI software
Government AI solutions
Enterprise AI platform

Where Synaptic is headquartered

Location

Headquarters

HQ city: Baltimore
HQ country: United States
HQ region: North America

Offices4 records

Markets served

Synaptic business model

Business model

GTM type: B2B
Offering type: Software

Revenue model

Solution-as-a-Service: Comprehensive delivery model combining pre-built technology, implementation services, and ongoing optimization. Billed based on outcomes rather than hours, aligning vendor incentives with customer success. Customers report 50% cost reduction compared to traditional systems integration.
Agent-as-a-Service: Scalable AI agent deployment as part of the solution-as-a-service model. Pre-built industry-specific AI agents for healthcare, government, and enterprise sectors.
Professional Services / Consulting: Forward-deployed engineering and consulting services for Synaptic AQ customer implementations across Government, Healthcare and High Tech. Experts in business process, AI, Synaptic AQ solution stack, and Salesforce.

Pricing tiers

Model	Billing	Price
Outcome Based/ Performance	Multi-year contract	Outcome-based Solution-as-a-Service pricing

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Synaptic product offering

Product offering

Core offering

Synaptic builds pre-configured, vertical AI agent solutions — Provider AQ for healthcare, Citizen AQ for government, and Service AQ for high-tech — on top of the Salesforce/Agentforce platform. The company delivers these as a managed Solution-as-a-Service with outcome-based pricing, helping enterprises and public-sector organizations deploy compliant AI agents faster than building from scratch.

Product overview

Synaptic offers a platform-plus-modules architecture called the Synaptic AQ Suite, built on Salesforce. The portfolio consists of three vertical AI solutions (Provider AQ for Healthcare, Citizen AQ for Government, and Service AQ for High Tech) that provide agent-powered process automation across specific industries. These solutions share the AQ Platform as the underlying foundation, which includes Value Mining methodology, pre-built industry agents, AI-accelerated delivery tools, and continuous evolution monitoring. The AQ Suite is complemented by Consulting Services for implementation and the AI Concierge for interactive assistance. Each vertical solution includes specialized sub-modules: Provider AQ covers recruiting, credentialing, privileging, contracting, and onboarding; Citizen AQ provides citizen self-service, AI form assistance, and submission review; Service AQ includes self-service AI agents, service copilots, knowledge automation, and intelligent routing. All solutions are delivered as fully managed services with outcome-based pricing.

Differentiator

Problem solved

Functional benefit

Brands

Provider AQ: Agent-powered solution for Provider Relationship & Network Management designed for healthcare payers and providers.
Citizen AQ
Service AQ
AQ Platform

Products and services

Provider AQ
Citizen AQ
Service AQ
AQ Platform
Salesforce Consulting Services

Quantifiable outcome

50% average cost reduction compared to traditional systems integration approaches
+9 more outcomes

Companies that use Synaptic

Customer profile

Named customers7 records

Segments3 records

Synaptic technology and API

Technology

Technology focussed Yes

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability11 records

Feature6 records

Synaptic partnerships and signals

Strategic signal

Partnerships

Four partnerships are on record, tiered significant, core and strategic.

YourekasignificantStrategic or Co-development Partner · 1 January 2021Synaptic is the leading SI for Youreka, a popular Salesforce AppExchange product specializing in complex mobile workflows and guided procedures. Youreka was originally built as part of Synaptic before being spun out in partnership with Salesforce Ventures in 2021.
SalesforcecoreTechnology or IntegrationSynaptic has been a strategic partner with Salesforce for over 10 years, most recently collaborating with Salesforce Industries. Partnership includes the SI partner program, ISV program, and co-investment with Salesforce Ventures. Solutions are built on Salesforce platforms including Health Cloud, Service Cloud, Public Sector Solutions, Agentforce, and Data Cloud.
VerifiablestrategicTechnology or IntegrationSynaptic partnered with Verifiable to bring best-in-class provider credentialing solutions to the Salesforce Health Cloud ecosystem. Verifiable offers rich data and services that plug directly into Salesforce, and Synaptic provides end-to-end consulting with the only accelerator for privilege management.
CarahsoftstrategicChannel Partner/ Reseller/ DistributorGovernment-focused channel partner providing essential market access and credibility for public sector AI implementations. Carahsoft specializes in government technology distribution and procurement relationships.

Scale indicators13 records

Recent moves12 records

Expansion highlights6 records

Synaptic competitors and assessment

Company assessment

Direct peers

Slalom: Large Salesforce-focused consulting and managed services firm with deep vertical practices in healthcare, public sector, and high tech — directly comparable to Synaptic's SI + vertical AI agent model.
Persistent Systems: Salesforce Crest partner with dedicated digital engineering and AI agent capabilities across healthcare and BFSI — competes directly for vertical AI agent deployments on Salesforce Agentforce.
Damco Solutions: Salesforce Crest partner offering consulting, implementation, and AI services across healthcare and government — comparable delivery model and vertical focus.
PeopleReign: AI for IT, HR, and customer service automation built natively on Salesforce Service Cloud — overlapping with Synaptic's Service AQ autonomous agent capabilities.
Simplus (Infosys): Salesforce acquisition by Infosys providing SI, managed services, and industry clouds; competes for the same Salesforce-native transformation and AI agent engagements.
Coastal Cloud: Salesforce Summit-tier SI specializing in managed services and vertical solutions for healthcare, financial services, and public sector — closely overlaps Synaptic's AQ vertical agent positioning.

Broad incumbents

Accenture: Global SI with one of the largest Salesforce practices and significant healthcare and public sector AI delivery capacity — competes for the same regulated-enterprise transformation deals.
UST: Global digital transformation provider with a dedicated Salesforce practice and AI services across healthcare and financial services — overlaps Synaptic's regulated-vertical delivery model.
Deloitte Digital: Large consulting arm with deep Salesforce alliances and significant healthcare and federal AI practices — competes for large regulated-enterprise Agentforce engagements.
Infosys: Global IT services major with significant Salesforce practice (now including Simplus) and growing AI agent offerings for enterprise customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Synaptic compliance and trust

Trust signal

Compliance4 records

Synaptic financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Synaptic leadership team

Management profile

Number of profiles

Synaptic subsidiaries and ownership

Company hierarchy

Subsidiaries1 record

Synaptic funding detail

Funding detail

Funding overview

Funding rounds2 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Synaptic M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synaptic

What does Synaptic do?

Is Synaptic a public or private company?

Synaptic is a private company. It is classified as venture growth investor backed and is currently operating.

When was Synaptic founded?

Synaptic was founded in 2008. It employs 101 to 250 people.

Where is Synaptic based?

Synaptic is headquartered in Baltimore, United States, in the North America region.

How does Synaptic make money?

Three revenue lines are on record. Solution-as-a-Service is the primary driver. The others are agent-as-a-Service and professional Services / Consulting.

Who are Synaptic's main competitors?

Direct peers on record are Slalom, Persistent Systems, Damco Solutions, PeopleReign, Simplus (Infosys) and Coastal Cloud. Broad incumbents are Accenture, UST, Deloitte Digital and Infosys.

Does Synaptic have an API?

No public API is recorded for Synaptic.

What industry is Synaptic in?

Synaptic's product category is Enterprise AI Agent Software. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of BPAEAHAF, AI/ML Engineering & Model Development Services. Its NAICS code is 541512 and its SIC code is 7372.