Coastal Cloud
Coastal Cloud is a US-based Salesforce consulting firm implementing multi-cloud deployments, data modernization, and Agentforce AI agent services for healthcare, financial services, manufacturing, education, and nonprofit enterprises across five North American offices with 400-plus certified professionals.
- Company typePrivate
- Founded2012
- HeadquartersPalm Coast, United States
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Coastal Cloud does
Coastal Cloud, founded in 2012 and headquartered in Palm Coast, Florida, is a US-based Salesforce consulting and implementation services firm specializing in multi-cloud deployments across Sales, Service, Marketing, Commerce, Revenue, and Data Cloud, along with Tableau, MuleSoft, and the Agentforce AI platform. The firm operates across five North American offices with 400-plus professionals holding more than 3,000 multi-cloud Salesforce certifications, serving approximately 1,700 organizations and 8,000 delivered projects. Vertical coverage spans healthcare, financial services, manufacturing, education, nonprofit, public sector, and high technology, with named enterprise logos including Hartford Healthcare, Baptist Health, Duke Energy, Columbia University, RE/MAX, and Big Brothers Big Sisters.
The company generates revenue primarily through professional services for Salesforce consulting, configuration, and integration work, supplemented by recurring Waves managed services on a monthly capacity-based pricing model and a newer Waves for Agentic Ops offering that wraps lifecycle management around Salesforce Agentforce AI agents. Its core technology stack leverages the Salesforce ecosystem plus Snowflake for data modernization, with proprietary methodologies (True North strategy with CARE economics, Navigator Change Management, DynoScript data migration) differentiating delivery. The firm has held Salesforce Summit/Top Tier partner status since 2012, seats on the Agentforce Partner Advisory Board, and ISG Leader recognition for five consecutive years.
On January 14, 2026, Tata Consultancy Services (TCS) completed a $700 million all-cash acquisition of Coastal Cloud, with the firm continuing to operate as a distinct brand within TCS to strengthen its AI-first Salesforce advisory positioning in North America. LTM September 2025 revenue was reported at $141 million versus $132 million for FY2024, and the transaction represents TCS's largest acquisition in over a decade.
Coastal Cloud firmographics
Firmographics- Name
- Coastal Cloud
- Legal name
- Coastal Cloud Holdings, LLC
- Website
- https://coastalcloud.us
- Company type
- Private
- Founded year
- 2012
- Operating status
- Acquired
- Headcount range
- 251–500 employees
- Short description
- Coastal Cloud is a US-based Salesforce consulting firm implementing multi-cloud deployments, data modernization, and Agentforce AI agent services for healthcare, financial services, manufacturing, education, and nonprofit enterprises across five North American offices with 400-plus certified professionals.
- Ownership category
- akta.pro rank
Coastal Cloud industry classification
Industry- Product category
- IT Consulting & Salesforce Implementation Services
- NAICS
- Computer Systems Design and Related Services (54151), Management Consulting Services (54161)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Cloud Consulting & Migration (BPAHAEAE)
- akta.pro secondary industries
- Cloud Strategy, Assessment & Roadmap (BPAEACAA), Cloud Operations Outsourcing (Cloud Managed Operations) (BPAEAMAC), Cloud Data Platforms & Analytics Migration (BPAEACAI), Strategy & IT Advisory (BPAEAAAA)
Keywords
Where Coastal Cloud is headquartered
LocationHeadquarters
- HQ city
- Palm Coast
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Coastal Cloud business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- Salesforce Consulting & Implementation Services: Professional services revenue generated through Salesforce consulting, implementation, and integration projects. Services include strategy, configuration, deployment, and optimization across all Salesforce clouds. Revenue recognized on project basis with typical timelines ranging from weeks to months for implementations.
- Managed Services (Waves): Ongoing managed services contracts providing continuous platform support, optimization, and innovation. Monthly capacity-based pricing model with quarterly strategic roadmapping. Revenue is recurring in nature.
- Waves for Agentic Ops: Specialized managed service for AI agent operations including launch, monitoring, optimization, governance, and cost control. Revenue from ongoing operational management fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Marketing Cloud basic package starting price |
| Subscription | Monthly | Data Cloud: Starter - Non-production setup with one use case |
| Subscription | Monthly | Data Cloud: Foundation - Production-ready with two use cases |
| Subscription | Monthly | Data Cloud: Foundation Plus - Production-ready with three use cases |
| Subscription | Monthly | Waves Managed Services - Flexible monthly capacity contract |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
Coastal Cloud product offering
Product offeringCore offering
Coastal Cloud is a Salesforce consulting and implementation services firm that designs, deploys, and manages enterprise-scale Salesforce solutions across all major clouds (Sales, Service, Marketing, Commerce, Revenue, Data, Tableau, MuleSoft) along with AI/Agentforce agent deployments and Snowflake data modernization. The company delivers strategic consulting via its True North methodology, ongoing managed services through its Waves program, AI agent operations via Waves for Agentic Ops, and change management via the Navigator framework. Services are packaged as consulting engagements, recurring managed services contracts, and specialized AI/data offerings for mid-market and enterprise clients across multiple verticals.
Product overview
Coastal Cloud is a Salesforce consulting and implementation services firm offering a comprehensive portfolio of services and platforms. The core offering is Salesforce consulting across all major clouds: Sales (Agentforce Sales), Service (Agentforce Service), Marketing (Agentforce Marketing), Commerce (Agentforce Commerce), Revenue Cloud, and Data 360 (formerly Data Cloud). These are complemented by strategic consulting (True North), data modernization & AI services, and analytics platforms (Tableau/CRM Analytics). The managed services layer includes Waves (standard managed services) and Waves for Agentic Ops (AI agent operations). Integration capabilities are provided through MuleSoft, and Snowflake consulting is offered for data warehouse modernization. Additional services include change management consulting and a complimentary Salesforce Diagnostic tool. The company also offers specialized AI agent services through Salesforce Agentforce, deploying autonomous agents for customer service, sales, recruiting, and operational use cases.
Differentiator
Problem solved
Functional benefit
Products and services
- Salesforce Consulting
Quantifiable outcome
- 70x faster service response time using Agentforce
- +4 more outcomes
Companies that use Coastal Cloud
Customer profileNamed customers19 records
Segments9 records
Ideal customer profiles6 records
Coastal Cloud technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability10 records
Feature5 records
Coastal Cloud partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered flagship, core and minor.
- Tata Consultancy Services (TCS)flagshipTCS completed acquisition of 100% equity in Coastal Cloud Holdings, LLC on January 14, 2026 for $700 million. The acquisition positions TCS among top five global Salesforce advisory and consulting firms, adding 400+ multi-cloud specialists. Coastal Cloud continues operating as distinct brand within TCS, enhancing TCS's AI-first, agent-driven transformation capabilities and expanding its North American delivery footprint.
- SalesforceflagshipAs a Salesforce Summit Partner and Top Tier partner since 2012, Coastal Cloud holds advisory board seats including the Agentforce Partner Advisory Board. Company is among the first 25 Tableau Next Alliance members and holds Top Partner status in Salesforce Zero Copy Select Partner Network for Data Cloud.
- SnowflakecoreCoastal Cloud is an experienced and certified Snowflake partner, offering services from readiness and proof of concept to custom implementation and managed services. Company helps clients validate value, deploy scalable architectures, and ensure ongoing optimization.
- TableaucoreCertified Tableau Partner and one of the first 25 Tableau Next Alliance members. Provides analytics modernization, user adoption acceleration, and time-to-value for Tableau implementations integrated with Salesforce, Data Cloud, Snowflake, Databricks, and BigQuery.
- MuleSoftcoreCoastal Cloud provides MuleSoft integration services helping clients harness the full capabilities of the MuleSoft platform for connected and agile enterprise solutions.
- Oxford EconomicsminorCoastal Cloud partnered with Oxford Economics to produce the AI Operations Report 2026, based on survey of 800 U.S. business and technology leaders using AI in their organizations.
Scale indicators12 records
Recent moves6 records
Expansion highlights5 records
Coastal Cloud competitors and assessment
Company assessmentBroad incumbents
- IBM Consulting: IBM Consulting offers enterprise Salesforce and hybrid cloud transformation services at scale, with comparable data, AI, and managed services capabilities that compete with Coastal Cloud's portfolio.
- Wipro: Wipro is a global IT services major with a Salesforce consulting practice delivering cloud transformation, implementation, and managed services to enterprise customers in overlapping verticals.
- Accenture: Accenture is the largest global systems integrator with a significant Salesforce practice and broader enterprise transformation capabilities, competing with Coastal Cloud on large multi-cloud Salesforce deals and increasingly on Agentforce deployments.
- Cognizant: Cognizant is a major global IT services firm with a sizable Salesforce consulting practice and digital transformation offerings, directly comparable to Coastal Cloud's enterprise Salesforce implementation and managed services capabilities.
- Infosys: Infosys is a global IT services major with an established Salesforce and enterprise cloud transformation practice, competing on large Salesforce deals, data modernization, and managed services across North America and globally.
- Capgemini: Capgemini is a global consulting and IT services leader with a strong Salesforce practice, competing on enterprise Salesforce implementations, cloud migration, and data modernization at a larger scale than Coastal Cloud.
- PwC Advisory: PwC is a Big Four advisory firm with a substantial Salesforce practice and cloud transformation consulting services, often competing with Coastal Cloud on enterprise customer engagements and strategic CRM transformations.
- Deloitte Digital: Deloitte Digital is a global consulting firm with a major Salesforce practice serving enterprise customers across industries, offering overlapping implementation, strategy, and managed services comparable to Coastal's portfolio.
Direct peers
- Slalom: Slalom is a major Salesforce Summit Partner and one of the largest pure-play Salesforce consultancies in North America, with deep multi-cloud implementation and AI capabilities directly comparable to Coastal Cloud's offering and customer base.
- Persistent Systems: Persistent Systems is an established IT services firm with a large Salesforce practice and digital transformation focus, competing head-to-head with Coastal Cloud in Salesforce implementation, data modernization, and managed services across enterprise and mid-market accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks1 record
Key highlights7 records
Customer concentration
Coastal Cloud social profiles
Digital presenceCoastal Cloud compliance and trust
Trust signalCompliance3 records
Coastal Cloud financial estimates
Financial estimateRevenue estimate
Valuation estimate
Coastal Cloud leadership team
Management profileNumber of profiles
Profiles17 records
Coastal Cloud funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Coastal Cloud M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Coastal Cloud
What does Coastal Cloud do?
Coastal Cloud is a Salesforce consulting and implementation services firm that designs, deploys, and manages enterprise-scale Salesforce solutions across all major clouds (Sales, Service, Marketing, Commerce, Revenue, Data, Tableau, MuleSoft) along with AI/Agentforce agent deployments and Snowflake data modernization. The company delivers strategic consulting via its True North methodology, ongoing managed services through its Waves program, AI agent operations via Waves for Agentic Ops, and change management via the Navigator framework. Services are packaged as consulting engagements, recurring managed services contracts, and specialized AI/data offerings for mid-market and enterprise clients across multiple verticals.
Is Coastal Cloud a public or private company?
Coastal Cloud is a private company. It is classified as corporate owned and is currently acquired.
When was Coastal Cloud founded?
Coastal Cloud was founded in 2012. It employs 251 to 500 people.
Where is Coastal Cloud based?
Coastal Cloud is headquartered in Palm Coast, United States, in the North America region.
How does Coastal Cloud make money?
Three revenue lines are on record. Salesforce Consulting & Implementation Services are the primary driver. The others are managed Services (Waves) and waves for Agentic Ops.
Who are Coastal Cloud's main competitors?
Broad incumbents on record are IBM Consulting, Wipro, Accenture, Cognizant, Infosys, Capgemini, PwC Advisory and Deloitte Digital. Direct peers are Slalom and Persistent Systems.
Does Coastal Cloud have an API?
No public API is recorded for Coastal Cloud.
What industry is Coastal Cloud in?
Coastal Cloud's product category is IT Consulting & Salesforce Implementation Services. Its primary akta.pro industry code is BPAHAEAE, Cloud Consulting & Migration, with a secondary code of BPAEACAA, Cloud Strategy, Assessment & Roadmap. Its NAICS code is 54151 and its SIC code is 7370.