Dropoff
Dropoff is a privately held B2B same-day delivery and courier platform, founded in 2014 and headquartered in Austin, Texas, serving 270+ brands across healthcare, retail, and industrial verticals with a HIPAA-certified, vetted courier network spanning 21+ U.S. states and 42+ cities.
- Company typePrivate
- Founded2014
- HeadquartersAustin, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Dropoff does
Dropoff, Inc. is a privately held B2B same-day delivery and courier company headquartered in Austin, Texas, founded in 2014. The company operates a vetted, uniformed courier network of employees and independent contractors across 21+ U.S. states and 42+ cities, delivering for 270+ brand-name customers in three primary verticals: Healthcare (medical specimen, pharmaceutical, and bio-medical material transport), Retail/E-Commerce (fashion, bakery, floral, meal prep, pet, and retail-chain fulfillment), and Industrial (auto parts, construction, HVAC, and heavy-equipment parts). Dropoff's core differentiator versus gig-economy couriers is its compliance posture and accountability layer: couriers complete a seven-day vetting process and are HIPAA- and bloodborne-pathogen-certified, with documented adherence to DOT, FDA, OSHA, IATA dry-ice, and FTC requirements.
Dropoff firmographics
Firmographics- Name
- Dropoff
- Legal name
- Dropoff, Inc.
- Website
- https://dropoff.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Dropoff is a privately held B2B same-day delivery and courier platform, founded in 2014 and headquartered in Austin, Texas, serving 270+ brands across healthcare, retail, and industrial verticals with a HIPAA-certified, vetted courier network spanning 21+ U.S. states and 42+ cities.
- Ownership category
- akta.pro rank
Dropoff industry classification
Industry- Product category
- Same-day delivery and last-mile courier services
- NAICS
- Local Messengers and Local Delivery (4922), Couriers and Express Delivery Services (4921)
- SIC
- Trucking & Courier Services (No Air) (4210), Trucking (No Local) (4213)
- akta.pro primary industry
- Dropshipping & Supplier Fulfillment Services (CRAFAMAJ)
Keywords
Where Dropoff is headquartered
LocationHeadquarters
- HQ city
- Austin
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Dropoff business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Per-delivery service fees: Quote-based per-delivery pricing with first 40 lbs included; $0.12/lb above 40 lbs; $30 premium for larger vehicles; weight and mileage based. Tiered by time window (ASAP, 2-Hour, 4-Hour, All Day, Overnight). Payments via check, wire, ACH or credit card; 2% per month late fee on overdue amounts.
- Delivery insurance fee: Customers charged $0.49 per delivery for insurance coverage up to $100 per delivery for missing or damaged goods, subject to documented replacement value and 10-business-day claim window.
- Fuel surcharge: Fuel surcharge applied to all orders based on US EIA weekly average gasoline price index, administered separately across the EIA 7 PAD Districts, and itemized as a separate line.
- Accessorial / wait-time fees: Additional $0.50 USD per minute charged if package is not ready within 5 minutes of the quoted ETA or if improperly packaged. Returns, re-routing, re-delivery and cancellations also subject to additional charges.
- Fleet replacement / augmentation contracts: Multi-year managed contracts (e.g., 5+ years with HOLT CAT) replacing or supplementing in-house delivery fleets, including software-as-DMS usage and dedicated courier capacity.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Per-delivery transaction pricing (quote-based) |
| Other | Pay-as-you-go | Tiered by delivery time window |
| Other | Multi-year contract | Multi-year fleet-replacement contracts |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels8 records
Dropoff product offering
Product offeringCore offering
Dropoff provides same-day courier and last-mile delivery services for businesses, specializing in time-sensitive and compliance-sensitive shipments. The company operates a managed driver network (W-2 drivers) supported by a proprietary logistics platform that enables online ordering, real-time tracking, dispatch automation, and enterprise API integration. Services are tailored to healthcare, retail/e-commerce, and industrial customers across 21+ states and 42+ U.S. cities.
Product overview
Dropoff offers a single unified same-day courier platform composed of several delivery-service modules (Fixed Route, Overnight/Next-Day, Express/Urgent, STAT, On-Demand, Long-Haul, and Scheduled Delivery) all accessible through the same online customer portal and mobile app. Layered on top of this core delivery platform are vertical-specific industry offerings for Healthcare, Retail/E-Commerce, and Industrial customers, each tailoring courier selection, compliance (e.g., HIPAA, bloodborne pathogen), and proof-of-delivery to the segment. A developer-facing Dropoff API and mobile app extend the platform so business customers can embed Dropoff's same-day delivery capability directly into their own systems. The company has been providing 24/7 nationwide same-day logistics support since 2014.
Differentiator
Problem solved
Functional benefit
Products and services
- Same-Day Delivery Service
Quantifiable outcome
- 93%+ on-time delivery rate for HOLT CAT
- +5 more outcomes
Companies that use Dropoff
Customer profileNamed customers29 records
Segments5 records
Ideal customer profiles3 records
Dropoff technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
Dropoff partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Rightaway Delivery, Inc.majorAcquired by Dropoff in March 2022. Rightaway Delivery is a Michigan-based healthcare delivery service founded in 1999. The acquisition broadened Dropoff's service footprint into Michigan, Ohio and Indiana and supported operations in 53 markets across 20 states.
Scale indicators11 records
Recent moves6 records
Expansion highlights6 records
Dropoff competitors and assessment
Company assessmentDirect peers
- AxleHire: Same-day and next-day last-mile delivery provider for e-commerce shippers using a crowdsourced driver network and proprietary routing tech. Directly comparable B2B same-day courier service and named alongside Dropoff in 2026 last-mile rankings.
- Veho: Tech-enabled last-mile delivery network serving e-commerce and retail shippers with branded customer experience and real-time tracking. Closest direct competitor to Dropoff's managed same-day / next-day model and is explicitly named alongside Dropoff in industry guides.
- Better Trucks: Technology-enabled last-mile delivery network focused on e-commerce parcel volumes in U.S. metros. Directly comparable to Dropoff's e-commerce vertical offering and cited in Dropoff's 2026 competitor list.
- OnTrac: Regional parcel carrier offering ground and expedited shipping across the western and southern U.S. Comparable to Dropoff on B2B parcel and same-day/next-day service tiers and named in the same 2026 industry guide.
- Roadie (UPS): Crowdsourced same-day delivery platform acquired by UPS, serving enterprise shippers with on-demand drivers across U.S. metros. Overlaps Dropoff's on-demand and scheduled delivery products and now benefits from UPS distribution.
Broad incumbents
- GLS US: U.S. arm of GLS providing national ground parcel and expedited shipping for B2B shippers. Competes with Dropoff on parcel and next-day tiers and is explicitly named in Dropoff's 2026 industry guide.
- DoorDash Drive: White-label same-day delivery platform from DoorDash leveraging its massive crowdsourced driver network for retail and enterprise shippers. Competes with Dropoff on on-demand same-day, but as a much broader platform without healthcare/compliance specialization.
- UPS Healthcare (Marken / MNX): UPS's healthcare logistics arm (Marken, MNX Global) provides time-critical medical specimen and pharmaceutical courier services globally. Directly comparable to Dropoff's HIPAA-certified healthcare vertical but at greater scale and geographic reach.
- FedEx Same-Day: FedEx's same-day and priority same-day city services offer B2B shippers a national alternative. Overlaps Dropoff's same-day and medical delivery tiers but with broader national coverage and bundled parcel pricing.
Regional players
- Lab Logistics / Lab Courier specialists: Regional medical courier specialists (e.g., LabConnect, Clinical Logistics) that handle specimen pickup for hospitals and labs. Directly comparable to Dropoff's healthcare vertical but typically sub-national and competing primarily on regional contracts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Dropoff social profiles
Digital presenceDropoff compliance and trust
Trust signalCompliance10 records
Dropoff financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dropoff leadership team
Management profileNumber of profiles
Profiles3 records
Dropoff subsidiaries and ownership
Company hierarchySubsidiaries1 record
Dropoff funding detail
Funding detailFunding overview
Funding rounds9 records
Investors14 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dropoff M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dropoff
What does Dropoff do?
Dropoff provides same-day courier and last-mile delivery services for businesses, specializing in time-sensitive and compliance-sensitive shipments. The company operates a managed driver network (W-2 drivers) supported by a proprietary logistics platform that enables online ordering, real-time tracking, dispatch automation, and enterprise API integration. Services are tailored to healthcare, retail/e-commerce, and industrial customers across 21+ states and 42+ U.S. cities.
Is Dropoff a public or private company?
Dropoff is a private company. It is classified as venture growth investor backed and is currently operating.
When was Dropoff founded?
Dropoff was founded in 2014. It employs 101 to 250 people.
Where is Dropoff based?
Dropoff is headquartered in Austin, United States, in the North America region.
How does Dropoff make money?
Five revenue lines are on record. Per-delivery service fees are the primary driver. The others are delivery insurance fee, fuel surcharge, accessorial / wait-time fees and fleet replacement / augmentation contracts.
Who are Dropoff's main competitors?
Direct peers on record are AxleHire, Veho, Better Trucks, OnTrac and Roadie (UPS). Broad incumbents are GLS US, DoorDash Drive, UPS Healthcare (Marken / MNX) and FedEx Same-Day. Lab Logistics / Lab Courier specialists is listed as a regional player.
Does Dropoff have an API?
Yes. Dropoff offers a feature-rich API enabling clients to integrate same-day delivery options into their own customer-facing systems. It supports order placement, tracking, and delivery management for business customers. Additionally, Dropoff provides a mobile application and an online portal (available on any device) for placing and managing deliveries.
What industry is Dropoff in?
Dropoff's product category is Same-day delivery and last-mile courier services. Its primary akta.pro industry code is CRAFAMAJ, Dropshipping & Supplier Fulfillment Services. Its NAICS code is 4922 and its SIC code is 4210.