What Fusion Connect does

Fusion Connect is an Atlanta-headquartered managed communications service provider (MCSP) founded in 1997, operating as a portfolio company of Morgan Stanley Investment Management with 501-1000 employees. The company delivers unified communications, contact center, and managed connectivity services to multi-location enterprises and mid-market customers across the United States, with global reach into more than 30 countries via Microsoft Operator Connect. Its customer base spans multi-site brands in food service (Chipotle, Shake Shack, Alicart Restaurant Group), automotive service (Jiffy Lube, Ken Ganley Automotive Group), professional sports (Tampa Bay Buccaneers), manufacturing, real estate, education, telecommunications, and nonprofit segments. Pricing is subscription-based, recurring revenue across per-seat, per-concurrent-call-session, and managed-services contracts, supplemented by hardware sales, Microsoft license reselling, and professional services for implementation and migration.

The product architecture combines a connectivity layer (Managed Network, SD-WAN, Dedicated Internet Access up to 100 Gbps, Broadband, Starlink LEO satellite, multi-carrier eSIM Wireless Access, Managed WiFi) with a collaboration and contact layer (Hosted Voice/VoIP, UCaaS on Microsoft Teams and Cisco Webex, Microsoft Teams Calling Services with Operator Connect and Direct Routing, CCaaS with Express/Essential/Elite tiers, SIP Trunks, SMS/MMS, POTS Replacement, VoIP eFax, Analytics 365). Capability is delivered through integrated partnerships with Microsoft (Cloud Solution Provider, top-3 Operator Connect partner), Cisco Webex (BroadWorks-based certified calling partner), Talkdesk (CCaaS engine), and Starlink/SpaceX (managed LEO satellite). Differentiated contractual guarantees include 100% Uptime, Rate Lock, Future-Proof Technology, and Customer Satisfaction, all backed by US-based 24/7 support and proactive circuit restoration.

The go-to-market combines enterprise field sales, inside sales, and a channel partner/reseller network, with self-serve client portal capabilities for the existing installed base. Revenue mechanics are predominantly recurring managed services subscription revenue with usage-based SIP trunking, hardware resale, and professional services overlay. The company has executed multiple debt-funded growth initiatives, including an $85 million NAV-based term loan from Hark Capital in May 2025, and operates with multi-country global PSTN numbering and SD-WAN deployments supporting 5 to 5,000+ customer locations.

Name

Fusion Connect

Legal name

Fusion Connect

Website

https://fusionconnect.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Fusion Connect is an Atlanta-based managed communications service provider delivering unified communications, contact center, SD-WAN, and managed connectivity to multi-location enterprises, mid-market, and SMB customers across the United States and 30+ countries via Microsoft and Cisco partnerships.

Ownership category

akta.pro rank

Product category

Managed Communications Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications Carriers (except Satellite) (51711), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899), Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Business Messaging & Team Collaboration (HDAIAHAE)

akta.pro secondary industries

Hybrid Cloud Connectivity & Interconnect (HDABAMAB), Numbering, DID, Porting & Carrier-of-Record Services (HDAIAHAK), Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI), Carrier Interconnection & Peering Exchanges (IXPs, private interconnect, cross-connect) (HDAIAEAG)

Keywords

• Managed communications services
• Cloud communications platform
• Unified communications as a service
• Managed SD-WAN connectivity
• Contact center as a service

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Managed Communications Services: Subscription-based managed communications services including UCaaS (Microsoft Teams, Cisco Webex), Hosted Voice/VoIP, Contact Center (CCaaS), SIP Trunks, SMS/MMS, and POTS Replacement. Recurring monthly revenue from service subscriptions with flexible per-seat and per-concurrent-call-session pricing.
2. Managed Connectivity Services: Managed network, SD-WAN, Dedicated Internet Access, broadband, satellite, wireless, and Managed WiFi services. Revenue from monthly connectivity subscriptions with bandwidth-based and service-level pricing.
3. Hardware Sales: Sale of network equipment (SD-WAN appliances, routers, switches, firewalls) and business phones (VoIP phones, headsets, conference phones). One-time hardware purchases or rentals.
4. Microsoft Licensing: Microsoft Cloud Solutions Provider (CSP) reselling Microsoft 365, Teams, and related licenses. Revenue from markup on Microsoft license subscriptions.
5. Professional Services: Implementation, migration, project management, and training services for deployment of managed communications and connectivity solutions.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Fusion Connect is a managed communication service provider that delivers integrated cloud communications, connectivity, and AI-powered collaboration services for multi-location enterprises. Its core offering combines Unified Communications as a Service (UCaaS) on Microsoft Teams and Cisco Webex, Hosted Voice/VoIP, SIP Trunking, Contact Center as a Service (CCaaS), and POTS line replacement with underlying managed network services including SD-WAN, Dedicated Internet Access, broadband, satellite, wireless, and Managed WiFi. All services are delivered through a single contractual relationship backed by 100% US-based support and service guarantees.

Product overview

Fusion Connect is a managed communications service provider offering a comprehensive cloud communications and connectivity portfolio. The platform operates as a modular architecture combining connectivity services (Managed Network, SD-WAN, Dedicated Internet Access, Broadband, Satellite via Starlink, Wireless Access, Managed WiFi) with unified communications (Hosted Voice/VoIP, UCaaS via Microsoft Teams and Cisco Webex) and specialized add-ons (Microsoft Teams Calling, Webex Calling, SMS/MMS, CCaaS, SIP Trunks, POTS Replacement, VoIP eFax, Analytics 365, Microsoft Licensing, and hardware). The core offering centers on UCaaS integration with Microsoft Teams and Cisco Webex platforms, complemented by Contact Center (CCaaS) for customer-facing operations and a full suite of managed connectivity services that provide the underlying network infrastructure for all communications solutions.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Network End-to-end networking services for multi-location businesses supporting 5 to 5,000+ locations, providing 24/7 network monitoring, security, and management using SD-WAN, 5G, fiber, and managed Wi-Fi technologies.
• Managed SD-WAN Software-defined wide area network solution that simplifies network management, optimizes application performance across multiple internet connections, and provides security features including IPsec VPN, firewalls, SASE framework integration, ZTNA, NGFW, and UTM. Available in Pro and Enterprise tiers.
• Dedicated Internet Access (DIA) Private, high-speed symmetric internet connection providing bandwidth up to 100 Gbps over fiber optic lines or leased circuits, with 99.99% uptime guarantee for mission-critical business applications.
• Broadband Internet Business broadband connectivity services including asymmetrical Ethernet (8x1 to 50x10 Mbps), cable (up to 2 Gbps download), and broadband business fiber (up to 5 Gbps), with nationwide coverage and business-class uptime guarantees.
• Satellite Internet (Starlink) High-speed LEO satellite internet connectivity via Starlink providing 100-350 Mbps download speeds with 25-75ms latency, managed by Fusion Connect with professional installation, static IP options, and proactive monitoring.
• Wireless Access Wireless WAN solutions including Wireless Broadband (5-100+ Mbps) and Fixed Wireless (up to 10 Gbps) for rural locations, failover redundancy, and temporary deployments with multi-carrier eSIM support.
• Managed WiFi Fully managed wireless network service covering design, installation, security, and ongoing management with employee and guest network segmentation, customer analytics, and customizable welcome pages.
• Hosted Voice (VoIP) Cloud-based VoIP phone service replacing traditional PBX hardware with 50+ features including one-number calling, audio conferencing, visual voicemail, mobile administration, and a 100% uptime guarantee.
• Unified Communications as a Service (UCaaS) Cloud-based unified communications platform offering both Microsoft Teams and Cisco Webex options with video/voice conferencing, file collaboration, SMS/MMS, call recording, and presence in a single integrated platform.
• Microsoft Teams Calling Services Operator Connect and Direct Routing integration for Microsoft Teams providing PSTN calling, global phone numbers in 30+ countries, SMS/MMS, contact center, call recording, and DID failover with an analytics dashboard.
• Cisco Webex Calling Services Enterprise-grade PSTN calling integrated with the Webex collaboration platform featuring AI-powered productivity tools, end-to-end encryption, and centralized administration through Cisco Control Hub.
• Contact Center as a Service (CCaaS) Cloud-based contact center platform with three tiers (Express, Essential, Elite) offering omnichannel engagement across voice, chat, email, SMS, and social channels with AI automation, mood detection, workforce management, and analytics.
• SIP Trunks Scalable SIP trunking solution connecting IP-enabled PBX to PSTN over existing broadband with unlimited domestic calling, call bursting capacity, multi-factor security, and business continuity features.
• SMS/MMS Business Texting Registered business texting service enabling SMS/MMS messaging from business numbers within Microsoft Teams, Cisco Webex, or other platforms with AI drafting tools, compliance archiving, and 10DLC campaign registration support.
• POTS Replacement Migration service replacing aging copper POTS lines with modern all-in-one devices supporting LTE/5G cellular and ethernet connectivity with NFPA 72 compliance, 24-48 hour battery backup, and dedicated project management.
• VoIP eFax Cloud-based fax service enabling unlimited fax transmissions from any device via web portal, with searchable archive, HIPAA-compliant option, and integration with Microsoft platforms.
• Analytics 365 for Microsoft Teams Calling Analytics dashboard providing insights into call performance, user behavior, and communication trends for Microsoft Teams Calling deployments.
• Microsoft Licensing Microsoft Cloud Solution Provider (CSP) services offering competitive licensing for Office 365, Windows 11 Enterprise, Microsoft 365, and Dynamics 365 with 24/7 tier 1 support and flexible scaling.

Quantifiable outcome

• 154% year-over-year NPS improvement from 2024 to 2025
• +6 more outcomes

Named customers17 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration30 records

AI capability10 records

Feature15 records

Partnerships

Four partnerships are on record, tiered flagship and core.

• MicrosoftflagshipTechnology or IntegrationMicrosoft Cloud Solution Provider (CSP) specializing in Microsoft Teams Calling Services and Microsoft Licensing. Top 3 Microsoft Partner for Operator Connect. Provides Operator Connect and Direct Routing for Teams Phone System, Microsoft 365 licensing (E3, E5, Business Premium), and Azure environment support for compliance archiving.
• Cisco WebexcoreTechnology or IntegrationCertified Webex Calling partner providing enterprise-grade PSTN calling integrated with Webex collaboration tools. Fusion Connect builds secure and resilient solutions on top of Webex by integrating with BroadWorks platform for greater functionality including enterprise-grade cloud calling and collaboration.
• TalkdeskcoreTechnology or IntegrationCCaaS solution provider powering Fusion Connect's contact center platform. Talkdesk customers report 208% ROI after three years, 75% lower abandonment rates, and 20% lower agent churn with AI-powered tools.
• Starlink (SpaceX)coreTechnology or IntegrationSatellite internet provider using world's largest LEO satellite constellation (approximately 9,422 operational satellites as of June 2025). Fusion Connect provides managed satellite connectivity with speeds of 100-350 Mbps and latency of 25-75ms round-trip, including hardware, installation, and business priority data.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat4 records

Key highlights7 records

Customer concentration

• Xx.com/fusionconnectsm
• Facebookfacebook.com/fusionconnect
• LinkedInlinkedin.com/company/fusionconnect

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds8 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A6 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fusion Connect