Medulance

What Medulance does

Medulance Healthcare Pvt. Ltd. operates India's first GPS-based emergency ambulance aggregation and dispatch platform, founded in 2017 in New Delhi by Pranav Bajaj and Ravjot Singh Arora. The company connects customers to a network of 10,000-15,000 ambulances across 500+ Indian cities through a mobile app, website, and 24/7 toll-free helpline (+91 88829 78888), with a stated 15-minute response time commitment and support for Hindi, Telugu, Kannada, and Bengali dispatch. Its core technology stack includes real-time GPS tracking via Google Maps API integration, driver and paramedic mobile apps, call center applications, customized back-end dashboards, and (as of 2025) AI-integrated 5G Smart Ambulances developed with KIMS Hospitals (Thane) and Artemis Hospitals (Gurugram) that stream patient vitals (ECG, blood pressure, oxygen saturation) and HD video to emergency room teams for pre-arrival clinical decisions.

The product portfolio spans four ambulance types (Advanced Life Support, Basic Life Support, Patient Transport, Mortuary) plus Air Ambulance, an enterprise suite of recurring managed services (MeduERS stationed ambulances, MeduAlert helpline, MeduClinic in-house medical rooms, MeduFit wellness programs), and an individual services bundle (Home Healthcare, Teleconsultation, E-Pharmacy, Diagnostics with 4,000+ tests, and Mental Wellness). Revenue is generated through per-trip transaction fees paid via cash or e-wallet to individual consumers, recurring managed-services contracts with enterprises and hospitals, Public Private Partnership agreements with government bodies such as Delhi Government (100 ambulances free to residents) and PSUs (NTPC, Coal India), and a partner program for ambulance vendors offering 25% recurring commissions. The Medulance Healthcare Academy, certified by NSDC/Skill India, supplies a pipeline of trained paramedics and EMTs and holds a Guinness World Record for first-aid training volume.

Medulance's go-to-market is hybrid: a self-serve digital consumer channel plus a dedicated enterprise field sales team targeting corporations (logos include HCL, GMR, Indigo, DLF, Cisco, JLL, Godrej), hospital partnerships (Manipal, KIMS, Artemis), and government accounts. The company has raised approximately $3.24 million in total disclosed funding, comprising a Rs. 2 crore (~$240k) angel round on Shark Tank India Season 2 in February 2023 (at a Rs. 100 crore post-money valuation) and a $3 million Series A in April 2024 led by Alkemi Growth Capital with participation from Dexter Capital, Aman Gupta, and Namita Thapar, with proceeds earmarked for geographic expansion to 1,000 cities and technology infrastructure upgrades. FY 2021-22 revenue was reported at Rs. 24 crore with a 24% profit margin.

Name

Medulance

Legal name

Medulance Healthcare Pvt. Ltd.

Website

https://medulance.com

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Medulance is a New Delhi-based GPS-powered emergency ambulance platform operating India's largest fleet of 15,000 ambulances across 500+ cities, serving consumers, hospitals, corporates, and government clients through AI-integrated 5G smart ambulances and managed enterprise services.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (621910), Home Health Care Services (621610)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

akta.pro secondary industries

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH), 24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Virtual Urgent Care & On-Demand Teletriage Services (HLAFADAJ), Medical Passenger Transfer (Non-Emergency Patient Transport) (THABAGAG)

Keywords

• Emergency ambulance services
• Medical transport platform
• GPS ambulance dispatch
• Corporate emergency response
• Pre-hospital care services

Headquarters

HQ city

New Delhi

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Ambulance Service Fees (Per Use): Fees charged to individual customers and hospitals per ambulance deployment/trip. Customers can pay via cash to the driver or through Medulance's E-Wallet.
2. Enterprise Managed Services: B2B contracts with corporations providing stationed ambulances, MeduERS (stationed ambulance service), MeduAlert (corporate helpline), MeduClinic (in-house medical rooms), and MeduFit (wellness programs). Revenue generated through recurring service agreements with enterprise clients.
3. Government PPP Contracts: Public Private Partnership agreements with government bodies (e.g., Delhi Government) and PSUs (NTPC, Coal India) for dedicated ambulances, manpower, and technology integration, often provided at subsidized or free cost to residents.
4. Healthcare Supplementary Services: Additional revenue from home healthcare, teleconsultation, e-pharmacy, diagnostics, and mental wellness services offered through the platform.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Medulance operates a GPS-based technology platform that connects customers directly with ambulance drivers in real-time, providing 24/7 emergency medical response across 500+ cities in India with a fleet of 15,000 ambulances. The company offers multiple ambulance types (ALS, BLS, Patient Transport, Mortuary, Air Ambulance) and AI-integrated 5G Smart Ambulances for individuals, hospitals, enterprises, and government bodies. Supplementary offerings include home healthcare, teleconsultation, e-pharmacy, diagnostics, mental wellness, and a healthcare training academy.

Product overview

Medulance is an integrated emergency response support provider and India's first GPS-based technology platform for ambulance booking and tracking. The core Medulance Platform connects customers with ambulance drivers through location-based mapping, offering 24/7 emergency response across 500+ cities in India with a fleet of 15,000 ambulances. The product portfolio includes specialized ambulance types (ALS, BLS, Patient Transport, Mortuary, Air Ambulance), enterprise solutions (MeduERS stationed ambulances, MeduAlert helpline, MeduClinic in-house medical rooms, MeduFit wellness programs), individual services (Home Healthcare, Teleconsultation, E-Pharmacy, Diagnostics, Mental Wellness), and the Medulance Healthcare Academy for paramedic training. The company has recently introduced AI-integrated 5G Smart Ambulances enabling real-time patient vital streaming and pre-hospital clinical decision support.

Differentiator

Problem solved

Functional benefit

Brands

• MeduERS: Dedicated Stationed Ambulance Service providing 24/7 GPS-enabled ambulances with trained professionals for corporate employees
• MeduAlert
• MeduClinic
• MeduFit

Products and services

• Medulance Platform India's first GPS-based technology platform for fast and reliable emergency medical attention, connecting customers directly with ambulance drivers through location-based mapping for 24/7 emergency response across India.
• Advanced Life Support (ALS) Ambulance Ambulance equipped with advanced equipment and tools to handle critically ill patients, including life-saving techniques such as endo-tracheal intubations, drug administration, intravenous fluids, and cardiac monitoring.
• Basic Life Support (BLS) Ambulance Ambulance equipped with patient bed, pulse oximetry, and oxygen delivery devices for basic life support during transport.
• Patient Transport Ambulance (PTA) Medical transport vehicle for transferring patients to and from hospitals for non-emergency situations such as scheduled visits, routine examinations, X-rays, laboratory tests, and hospital discharges.
• Mortuary Van/Ambulance Ambulance service for transportation of deceased bodies from any location.
• Air Ambulance Service Air ambulances equipped with cutting-edge medical technology and crew including critical care-trained flight paramedics for rapid emergency transport.
• MeduERS (Stationed Ambulance Service) Dedicated Stationed Ambulance Service providing 24/7 GPS-enabled ambulances manned by trained professionals stationed at client premises, offering timely medical care for enterprise customers.
• MeduAlert (Corporate Helpline) Dedicated 24/7 helpline for on-call ambulance services, providing instant ambulance access, teleconsultation, diagnostics, home healthcare, and elderly care solutions across 500+ Indian cities.
• MeduClinic (In-House Medical Room) In-House Medical Room service that sets up fully-equipped medical facilities on client premises, managed by trained medical professionals providing immediate access to quality healthcare for employees and visitors.
• MeduFit (Wellness Programs) End-to-end employee safety, wellness, and health management solution encompassing expert-led First-Aid Training, on-site health camps, diagnostic services, and tailored wellness programs.
• Home Healthcare Wide range of home healthcare services including Home Physiotherapy, Critical Care, Rehabilitation, and Nursing Services.
• Teleconsultation Voice or video call consultation services with General Physicians or specialists, including online prescription facilities, accessible from home.
• E-Pharmacy Medicine and medical supplies ordering service including personal care products, fitness products, and medical equipment at discounted prices.
• Diagnostics Comprehensive range of 4000+ tests through NABL and CAP accredited labs with home sample collection and automated quality reports.
• Mental Wellness Mental wellness session booking service for individuals or groups, featuring interactive discussions with trained instructors on topics such as PCOS, Prenatal & Postnatal anxiety, and work-related stress.
• Medulance Healthcare Academy Comprehensive emergency medical training and healthcare education programs including EMT certification (designed by Skill India/NSDC), Dresser, G.D.A., Home Health Aid, Basic Life Support, Advance Life Support, and First Aid courses.

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature6 records

Partnerships

Six partnerships are on record, tiered flagship, core and minor.

• KIMS HospitalsflagshipStrategic or Co-development Partner · 22 July 2025KIMS Hospitals in Thane, Maharashtra, in collaboration with Medulance, launched India's first AI-integrated 5G Smart Ambulance. The ambulance transmits real-time patient data (ECG, blood pressure, oxygen saturation) and AI-analyzed vitals directly to the Emergency Room, enabling pre-arrival clinical protocols. Two-way communication between hospital staff and ambulance personnel is supported. This positions the initiative as a new standard for emergency healthcare in Maharashtra.
• Artemis HospitalsflagshipStrategic or Co-development Partner · 4 June 2025Artemis Hospitals and Medulance launched a 5G-connected ambulance in Gurugram, India, equipped with 5G connectivity, artificial intelligence-driven diagnostic tools, and real-time telemedicine capabilities for enhanced emergency medical response.
• Delhi GovernmentflagshipStrategic or Co-development PartnerMedulance is working with the Delhi Government on a Public Private Partnership for the past 2+ years, providing and managing 100 ambulances for the residents of Delhi free of cost. The objectives are to improve response time to medical emergencies and provide quality ambulance services at affordable prices.
• NTPCcoreStrategic or Co-development PartnerMedulance partners with NTPC (National Thermal Power Corporation) to provide dedicated ambulances, in-house medical rooms, trained manpower, and paramedics as part of PSU emergency medical services.
• Coal IndiacoreStrategic or Co-development PartnerMedulance partners with Coal India to provide dedicated ambulances, in-house medical rooms, trained manpower, and paramedics for PSU emergency medical services.
• Manipal HospitalsminorStrategic or Co-development PartnerMedulance partners with Manipal Hospitals as part of its network of hospital partnerships for emergency ambulance services across India.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Ziqitza Health Care Limited: Ziqitza is one of India's largest private ambulance and emergency medical service operators, running 108/104 ambulance services across multiple states under PPPs. Directly comparable to Medulance in operating large-scale ambulance fleets, government PPP partnerships, and enterprise B2B contracts.
• GVK EMRI: GVK EMRI operates the 108 emergency ambulance service across multiple Indian states under government PPPs. It is the largest publicly-affiliated ambulance operator in India, making it a direct comparable on fleet scale, government contract model, and emergency response operations.
• StanPlus: StanPlus is an Indian medical emergency response and ambulance aggregator platform focused on corporate, hospital, and event-based emergency coverage. Closely comparable to Medulance in ambulance aggregation technology, hospital partnerships, and enterprise B2B GTM.
• RED.Health: RED.Health is an Indian emergency medical response and ambulance aggregation platform providing tech-enabled ambulance dispatch. Directly comparable to Medulance in operating an ambulance aggregator model with hospital and enterprise customer segments in India.

Broad incumbents

• Falck (India operations): Falck is a global EMS and ambulance services incumbent with operations in India. Comparable to Medulance in providing professional ambulance and emergency response services, though it operates broadly across multiple geographies rather than India-only.
• Apollo Hospitals: Apollo Hospitals operates a large hospital chain in India with its own branded ambulance fleet and emergency response services. It is a broad incumbent in the Indian healthcare ecosystem that competes with Medulance for emergency transport patients while also being a potential hospital partner.
• Manipal Hospitals: Manipal Hospitals is a major Indian hospital chain with its own ambulance services and emergency care infrastructure. Comparable to Medulance as both a partner (already listed in Medulance's hospital network) and a competitor for emergency patient transport.

Emerging players

• AmbiPalm: AmbiPalm is a Kerala-based ambulance booking and medical emergency response platform operating in a limited geography within India. Comparable to Medulance as an emerging tech-enabled ambulance aggregator but on a significantly smaller scale.

Regional players

• Dial 112 (India Emergency Services): Dial 112 is the Indian government's unified emergency number providing police, fire, and medical emergency response across India. It serves as a regional/state-funded alternative to Medulance's private ambulance services, particularly for price-sensitive consumers.

Others

• Tata 1mg: Tata 1mg is a leading Indian digital health platform offering e-pharmacy, diagnostics, teleconsultation, and home healthcare. It is thematically comparable to Medulance's non-ambulance verticals (teleconsultation, e-pharmacy, diagnostics, home healthcare) but does not directly compete in emergency ambulance services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/medulance
• YouTubeyoutube.com/channel/UCtZFoV2hnYkKJIfJ_24dDXg
• Facebookfacebook.com/savinglivesmedulance
• LinkedInin.linkedin.com/company/medulance
• Instagraminstagram.com/medulance

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds3 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Medulance