Heim Health

What Heim Health does

Heim Health is a UK-based healthcare technology and services company that operates a dual-sided platform combining a vetted nationwide network of independent clinical practitioners with an AI-powered scheduling and care-coordination software stack. Founded in 2022 and headquartered in London, Heim serves two primary customer segments. For B2B healthcare businesses (digital health platforms such as Thriva, Numan, and Voy, as well as pharmacies and clinical trial sponsors), Heim delivers at-home clinical services — phlebotomy, injections, pre-operative assessments, and post-operative support — coordinated via a real-time booking and tracking platform. For NHS trusts and community care providers (including Lewisham & Greenwich NHS Trust, MFT, Hall Green Health, CHCP, and Procare), Heim sells software products — Heim Flow (AI-powered Neighbourhood Control Centre), Heim Companion (mobile field app), Heim Find (desktop workforce coordination), and Heim Labs (diagnostic analytics) — designed to optimise community nursing capacity, reduce travel time, and lower administrative burden.

The platform architecture is API-led and integrates with existing NHS EPR and scheduling systems. Heim's proprietary AI features focus on workforce optimisation, route planning, and deferral-rate prediction, with claimed operational outcomes of up to 30% capacity unlock, 42% travel time reduction, and 40% administrative burden reduction. The company is CQC registered, NHS DTAC compliant, ISO 27001 certified, and holds Cyber Essentials Plus, providing the regulatory credentials required for NHS procurement. Pricing is bespoke and contract-based, with revenue streams spanning managed services and software licensing for NHS buyers, service-delivery fees for B2B healthcare clients, and a marketplace component for independent practitioners using the platform to access work.

Name

Heim Health

Legal name

Heim Health Limited

Website

https://heim.health

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Heim Health is a UK healthcare platform combining a nationwide network of vetted independent nurses and phlebotomists with AI-powered scheduling software to deliver at-home clinical services to healthcare businesses and NHS community care teams.

Ownership category

akta.pro rank

Product category

Home Healthcare Services

NAICS

Home Health Care Services (621610), Home Health Care Services (6216)

SIC

Services-Home Health Care Services (8082)

akta.pro primary industry

In-Home Medication Administration (Nurse-Delivered) (HSABALAF)

akta.pro secondary industry

Injectables & Specialty Medication Support (e.g., insulin, biologics) (HSABALAG)

Keywords

• Home healthcare services
• Community care software
• At-home phlebotomy
• Care coordination platform
• Healthcare workforce management

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. B2B Healthcare Service Delivery: Heim provides in-person clinical services (phlebotomy, injections, wound care, pre/post-op support) to healthcare businesses, delivered by a network of vetted independent practitioners. Healthcare organisations pay for these services, which are coordinated through Heim's platform. Services are booked via the platform with real-time availability and tracking.
2. NHS/Social Care Software & Coordination Services: Heim provides AI-powered scheduling, route optimisation, and care coordination software to NHS trusts and community care providers. Revenue is generated through software licensing and managed services contracts with NHS organisations. Whitepaper and case study-led sales motion suggests contract-based or recurring service fees.
3. Practitioner Marketplace / Workforce Platform: Heim operates a platform that connects independent healthcare practitioners (nurses, phlebotomists) with care delivery opportunities. Practitioners use the app to book shifts and manage appointments. Revenue may be generated by taking a margin on service fees or through subscription tiers for practitioners.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

Heim Health delivers at-home clinical services (phlebotomy, injections, pre-operative assessments, post-operative wound care) to patients across the UK through a network of vetted independent healthcare practitioners coordinated on its proprietary booking platform. The company also sells AI-powered scheduling and workforce coordination software (Heim Flow, Heim Companion, Heim Find, Heim Labs) to NHS trusts and community care providers to optimise community nursing routes and caseloads.

Product overview

Heim Health operates as a unified platform-plus-modules architecture offering both technology products and clinical services. The core technology stack consists of Heim Flow (AI-powered scheduling and Neighbourhood Control Centre), Heim Companion (mobile app for practitioners), Heim Labs (diagnostic analytics service), and Heim Find (desktop workforce management). These integrated products enable on-demand scheduling, customised care plans, and real-time coordination of community care teams. Alongside the technology platform, Heim delivers clinical services including phlebotomy, injections, pre-operative and post-operative support directly to patients in their homes. The platform is API-led and designed to work with existing NHS EPR and scheduling tools.

Differentiator

Problem solved

Functional benefit

Brands

• Heim Labs: An in-depth diagnostic service that establishes baseline utilisation levels of community teams using the proprietary Companion App and caseload data analytics.
• Heim Flow
• Heim Companion App
• Heim Find

Products and services

• At-Home Phlebotomy Services At-home blood draw service where vetted phlebotomists come directly to patients' homes, handling all logistics and supplies for a professional and comfortable blood collection experience. Sold to healthcare businesses (digital health platforms, pharmacies) and used for clinical trial sample collection.
• Injection Services Guided injection service where practitioners conduct the first injection while teaching patients to self-inject safely at home. Sold to healthcare businesses serving patients who require in-person injection initiation.
• Pre-Operative Support At-home pre-operative assessment service including vitals checks and personalised pre-op testing support to prepare patients for surgery. Sold to healthcare businesses and clinical trial sponsors requiring in-home pre-op delivery.
• Post-Operative Support At-home post-surgery support including wound observations and bandage replacement to support patient recovery in a familiar setting. Sold to healthcare businesses for patient post-op follow-up.
• Heim Flow AI-powered scheduling and decision support platform (Neighbourhood Control Centre) for NHS and community care teams. Provides workforce planning, route optimisation, top-of-license scheduling, automatic patient messaging, delayed-appointment flagging, and integrates with existing EPR and scheduling tools.
• Heim Labs Diagnostic & Analytics Service In-depth diagnostic service that combines the Heim Companion App with caseload data analytics to benchmark community team utilisation. Covers skills matching, travel time analysis, and unplanned care delivery patterns; delivers practical recommendations and optimised delivery scenarios for NHS and community care providers.
• Heim Health Platform (Practitioner Booking & Coordination) API-led platform enabling healthcare businesses to book appointments with real-time practitioner availability, custom care plans, and patient status tracking. Supports the practitioner app for managing schedules and routes.

Quantifiable outcome

• Up to 42% reduction in travel time for community care teams
• +6 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature6 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Lewisham & Greenwich NHS TrustcoreStrategic or Co-development PartnerHeim co-designed its 'Routes to Better Care' whitepaper with Lewisham & Greenwich NHS Trust, which also serves as a reference customer for the Heim Flow platform and Heim Labs diagnostic tools. Community General Manager Andrew Cook is quoted endorsing the technology for improving community nursing efficiency.
• LGT (NHS)coreStrategic or Co-development PartnerLGT (a large NHS trust) is listed as an existing partner on the NHS and Social Care page, using Heim's community care optimisation platform.
• MFT (NHS)coreStrategic or Co-development PartnerMFT (Manchester University NHS Foundation Trust) is listed as an existing partner on the NHS and Social Care page, using Heim's platform for community care coordination.
• CHCPcoreStrategic or Co-development PartnerCHCP (a community healthcare provider) is listed as an existing partner using Heim's scheduling and coordination tools for community care delivery.
• ProcarecoreStrategic or Co-development PartnerProcare is listed as an existing partner on the NHS and Social Care page, using Heim's technology for community care team optimisation.
• Acacium GroupminorStrategic or Co-development PartnerAcacium Group, a healthcare delivery company, partnered with Heim to leverage its technology platform for reimagining community care delivery. CEO Mike Barnard is quoted on the NHS page endorsing the partnership and the versatility of the solution for delivering various types of care including phlebotomy, clinical photography, virtual consultations, and pre-operative assessments.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Cera Care: UK tech-enabled home care provider using AI-driven scheduling, workforce optimisation and a platform to deliver care in patients' homes. Closely comparable to Heim's dual platform-plus-services model targeting NHS and private-pay home care.
• Birdie: UK home care management platform offering scheduling, rostering, care planning and analytics software to home care agencies and NHS-commissioned providers. Overlaps directly with Heim Flow's workforce planning and caseload analytics for community teams.
• Lilli: UK technology company focused on remote monitoring and predictive analytics for home care and community health. Comparable to Heim's AI-driven monitoring, predictive deferral modelling and care-coordination use cases in community settings.
• Florence: UK marketplace connecting care providers with nurses and care workers for shifts. Directly comparable to Heim's practitioner self-serve marketplace for nurses, phlebotomists and healthcare assistants.
• Bluecrest Wellness: UK provider of at-home health checks and phlebotomy-led screening services. Closely comparable to Heim's B2B phlebotomy and home clinical service offering for digital health and consumer health brands.

Broad incumbents

• Alayacare: Established North American home care software vendor offering scheduling, routing, billing and clinical documentation for home health agencies. Comparable platform capabilities to Heim Flow at a broader, multi-geography scale.
• WellSky: Large US-based healthcare software provider with deep home health, hospice and personal care modules. Comparable to Heim Flow and Heim Labs for workforce scheduling, route optimisation and community care analytics at enterprise scale.
• Home Instead: International home care franchise with significant UK presence delivering in-home personal and clinical care. Comparable to Heim's at-home clinical services network, but operates a broader, less software-centric model.
• Totally plc: UK healthcare services group providing community, urgent care and home-based clinical services to the NHS. Comparable to Heim's NHS-facing community care delivery business, but at significantly larger scale and as an incumbent.

Others

• Acacium Group: UK-headquartered healthcare delivery and staffing group and named Heim partner. Operates overlapping clinical services and workforce capabilities, providing both a collaboration channel and a potential competitive/expansion reference point.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInuk.linkedin.com/company/allydx

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds3 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heim Health