What Terazo does

Terazo is a Richmond, Virginia-based systems integrator founded in 2016 that specializes in integration and automation services built around Twilio's communications platform, with particular depth in Twilio's Flex contact center product. The company targets enterprise organizations requiring Twilio-based customer engagement, contact center, and integration solutions, operating a professional services model that generates revenue through implementation, systems integration, and ongoing support engagements. Terazo pursues enterprise clients via a field-sales GTM motion, segmented by vertical, and employs 51-100 staff across offices in the United States and Berlin, with expanded delivery capacity in India acquired through the 2022 purchase of c20y.

Terazo's core technology layer is its Twilio expertise, encompassing implementation methodology, Flex product specialization, and integration know-how rather than proprietary software products. In May 2021, the company raised over $10 million in a funding round led by cloud-focused growth equity firm Tercera with strategic participation from Twilio itself, providing capital earmarked for hiring, acquisitions, and partnerships. In September 2022, Terazo acquired Berlin-based c20y, extending its geographic reach into Europe, deepening its Twilio Flex specialization, and materially expanding its delivery capability in India. The company is privately held and venture-backed by Tercera and Twilio.

Name

Terazo

Website

https://terazo.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

Terazo is a Richmond, Virginia-based Twilio-focused systems integrator founded in 2016 that delivers integration, automation, and Flex contact center implementation services to enterprise clients across the US, Europe, and India.

Ownership category

akta.pro rank

Headquarters

HQ city

Richmond

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Integration and Automation Services: Professional services revenue generated through systems integration, implementation, and ongoing support for Twilio-based solutions

Go-to-market motion1 record

Core offering

Terazo is a Twilio-specialized systems integrator that helps enterprise clients design, implement, and support integration and automation solutions built on the Twilio platform. Its work centers on Twilio Flex-based contact center and customer engagement deployments, with delivery scaled by an India-based engineering presence and European coverage obtained through its acquisition of c20y.

Product overview

Terazo is a systems integrator specializing in Twilio products, particularly Twilio Flex. As of 2021, the company secured over $10 million in funding to support growth initiatives including hiring, acquisitions, and partnerships. In September 2022, Terazo acquired Berlin-based c20y, expanding its presence into Europe and enhancing its delivery capabilities in India.

Differentiator

Problem solved

Functional benefit

Products and services

• Twilio Integration and Automation Services Professional services for designing, implementing, and supporting integration and automation solutions built on the Twilio platform, sold to enterprise clients.
• Twilio Flex Contact Center Solutions Specialized implementation and support services for Twilio's Flex contact center product, delivered to enterprise customers seeking customer engagement solutions.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

One partnership is on record.

• c20ycoreStrategic or Co-development Partner · 6 September 2022Berlin-based company acquired by Terazo to expand into Europe. The acquisition enhances Terazo's expertise in Twilio's Flex product and delivery capabilities in India, supporting growth and market reach.

Scale indicators3 records

Recent moves1 record

Expansion highlights4 records

Market position

Competitive moat4 records

Key highlights5 records

Customer concentration

• Xx.com/terazosays

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries1 record

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Terazo