OnlineDoctor
OnlineDoctor AG is a Swiss teledermatology platform founded in 2016 that connects patients to licensed dermatologists via asynchronous online consultations, serving residents across Switzerland, Germany, and Austria with a network of 600+ medical professionals.
- Company typePrivate
- Founded2016
- HeadquartersSaint Gallen, Switzerland
- Headcount11–50
- GTM typeB2C
- OfferingServices
What OnlineDoctor does
OnlineDoctor AG is a Swiss-headquartered teledermatology platform founded in 2016 at the University of St. Gallen, operating a web-based asynchronous consultation service that connects patients with skin concerns to licensed Swiss dermatologists. Patients upload photographs and symptom descriptions via an interactive chat assistant and receive a specialist diagnosis and treatment recommendations within an average of seven hours (maximum 48 hours). The platform is regulated as a Class IIa medical device under EU Regulation 2017/745, and consultation fees (CHF 18.90–92.16) are reimbursable under Swiss basic health insurance, transitioning to the TARDOC tariff in January 2026 with a CHF 100/case ceiling. OnlineDoctor retains a CHF 25 transaction fee per case from dermatologist payments.
The company operates a dual GTM: a direct-to-consumer self-serve flow for patients and a sales-led acquisition motion for dermatologists, augmented by health insurance partnerships (e.g., Sympany at a CHF 44 rate) and hospital enterprise integrations (Spital Zollikerberg, Kantonsspital Baden, Spital Affoltern am Albis, See Spital Horgen). Coverage spans Switzerland, Germany, and Austria via 600+ medical professionals, with the company positioned as the European market leader in teledermatology. Cumulative completed treatments exceed 500,000, and 85% of cases are resolved entirely digitally.
Technically, the platform has been extended with AI capabilities through the February 2022 acquisition of A.S.S.I.S.T, which contributed a dermatology diagnostic prototype reporting over 85% accuracy, trained on aggregated expertise from the 600+ dermatologist network. OnlineDoctor was acquired by Lohmann & Rauscher (L&R) in February 2025, representing L&R's first digital health start-up acquisition and aligning the company with a global medical device parent for further DACH scaling and AI commercialization.
OnlineDoctor firmographics
Firmographics- Name
- OnlineDoctor
- Legal name
- OnlineDoctor AG
- Website
- https://onlinedoctor.ch
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- OnlineDoctor AG is a Swiss teledermatology platform founded in 2016 that connects patients to licensed dermatologists via asynchronous online consultations, serving residents across Switzerland, Germany, and Austria with a network of 600+ medical professionals.
- Ownership category
- akta.pro rank
OnlineDoctor industry classification
Industry- Product category
- Teledermatology Services
- SIC
- Services-Offices & Clinics Of Doctors Of Medicine (8011)
- akta.pro primary industry
- Dermatology Telemedicine Platforms (HLALAGAA)
Keywords
Where OnlineDoctor is headquartered
LocationHeadquarters
- HQ city
- Saint Gallen
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
OnlineDoctor business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Teledermatology Consultation Fees: OnlineDoctor charges dermatologists 25 CHF per case for payment and billing processing. Patients pay per consultation (18.90-92.16 CHF depending on processing time), which is reimbursable through Swiss basic health insurance under TARDOC tariff (max 100 CHF per case). The company acts as intermediary, collecting payment from patients and remitting to dermatologists minus their fee.
- AI Development Consent Data: With patient consent, health data (image data, symptom data, age, gender) is used for training AI diagnostic systems. This is opt-in and voluntary, with patients able to use the service without consenting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard consultation with TARDOC billing |
| Transaction based/ take rate | Pay-as-you-go | Sympany insurance special rate |
| Other | Pay-as-you-go | Free mediation service |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels8 records
OnlineDoctor product offering
Product offeringCore offering
OnlineDoctor operates a web-based asynchronous teledermatology platform that connects Swiss residents with skin concerns to over 150 licensed Swiss dermatologists. Patients submit photographs and symptoms of skin conditions, select a dermatologist, and receive a professional diagnostic assessment and treatment recommendation within a maximum of 48 hours (average ~5–7 hours), with costs reimbursable under Swiss basic health insurance. The company also develops an AI-supported diagnostic tool trained on aggregated expertise from 600+ dermatologists to assist in skin disease diagnosis.
Product overview
OnlineDoctor operates as a teledermatology platform consisting of two integrated offerings: the OnlineDoctor Teledermatology Platform (web-based consultation service connecting patients with Swiss-licensed dermatologists) and an AI-Supported Diagnostic Tool (internally developed AI system processing skin images and patient data to assist dermatologists). The platform enables patients to submit photos of skin conditions and receive professional diagnostic assessments and treatment recommendations within 48 hours, while the AI component provides diagnostic assistance by aggregating specialist expertise from over 600 dermatologists.
Differentiator
Problem solved
Functional benefit
Products and services
- OnlineDoctor Teledermatology Platform
- AI-Supported Diagnostic Tool
Quantifiable outcome
- 85% of requests can be processed entirely digitally
- +4 more outcomes
Companies that use OnlineDoctor
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles4 records
OnlineDoctor technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature5 records
OnlineDoctor partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- Spital ZollikerbergcoreSwiss hospital using OnlineDoctor service for digital discussion of dermatology cases with consulting doctors.
- Kantonsspital BadencoreCantonal hospital using OnlineDoctor service for digital discussion of dermatology cases with consulting doctors.
- Spital Affoltern am AlbiscoreSwiss hospital using OnlineDoctor service for digital discussion of dermatology cases with consulting doctors.
- See Spital HorgencoreSwiss hospital using OnlineDoctor service for digital discussion of dermatology cases with consulting doctors.
- SympanycoreSwiss health insurance company offering OnlineDoctor to policyholders at special rate of CHF 44 (instead of standard rate). Basic insurance covers costs depending on deductible and model.
- A.S.S.I.S.TcoreAI startup acquired by OnlineDoctor in February 2022 to develop diagnostic tools for skin diseases. Includes prototype with over 85% diagnostic accuracy for skin conditions. Goal is to bring first AI medical product in teledermatology to market.
- LillyminorPharmaceutical company sponsor supporting OnlineDoctor.
- UCBminorPharmaceutical company sponsor supporting OnlineDoctor.
- GaldermaminorPharmaceutical/skin health company sponsor supporting OnlineDoctor.
- L'OréalminorCosmetics company sponsor supporting OnlineDoctor.
- EucerinminorSkin care brand sponsor supporting OnlineDoctor.
- LEO PharmaminorPharmaceutical company sponsor supporting OnlineDoctor.
Scale indicators13 records
Recent moves7 records
Expansion highlights6 records
OnlineDoctor competitors and assessment
Company assessmentDirect peers
- Dermanostic: Dermanostic is a German direct-to-consumer teledermatology service providing asynchronous online dermatology consultations within 24 hours. It directly competes with OnlineDoctor in the DACH region with the same patient upload, dermatologist review model.
- First Derm: First Derm is a global asynchronous teledermatology platform offering online dermatologist consultations via photo upload. It operates with a similar business model to OnlineDoctor and competes for international patient demand.
- Miiskin: Miiskin is a Danish-founded skin tracking and teledermatology platform combining AI skin imaging with dermatologist consultations. It is a direct competitor in consumer-facing skin assessment and asynchronous dermatology.
- iDoc24: iDoc24 is a teledermatology service focused on online dermatologist consultations and skin condition triage. It uses a similar asynchronous photo-based consultation model directly competing with OnlineDoctor.
Broad incumbents
- Doctolib: Doctolib is a dominant European telehealth and practice management platform covering multiple specialties including dermatology. While broader than OnlineDoctor, it competes for the same DACH patient base and dermatologist supply.
- Kry (Livi): Kry/Livi is a leading European digital primary care telehealth provider operating across multiple countries. It competes with OnlineDoctor by offering video consultations and could expand deeper into dermatology given its scale and capital.
- Zava: Zava is a UK- and Europe-based online telehealth provider offering asynchronous consultations across multiple specialties. It is a broad incumbent with overlapping asynchronous consultation capabilities that compete with OnlineDoctor.
Emerging players
- Google DermAssist (Google Health): Google's DermAssist is an AI dermatology assistant trained on a large corpus of skin images to suggest conditions. OnlineDoctor's own AI strategy was explicitly framed as competing with DermAssist, making it a key emerging competitor in AI dermatology.
- Skin Analytics: Skin Analytics is a UK-based AI dermatology company deploying machine learning for skin cancer detection in clinical pathways. It overlaps with OnlineDoctor's AI diagnostic ambitions and represents an emerging AI-first competitor.
Regional players
- DermatologistOnCall: DermatologistOnCall is a US-focused asynchronous teledermatology platform with a network of US-licensed dermatologists. While serving a different geography than OnlineDoctor, it is a comparable business model and operational peer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
OnlineDoctor social profiles
Digital presenceOnlineDoctor financial estimates
Financial estimateRevenue estimate
Valuation estimate
OnlineDoctor leadership team
Management profileNumber of profiles
Profiles7 records
OnlineDoctor subsidiaries and ownership
Company hierarchySubsidiaries2 records
OnlineDoctor funding detail
Funding detailFunding overview
Funding rounds3 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OnlineDoctor M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OnlineDoctor
What does OnlineDoctor do?
OnlineDoctor operates a web-based asynchronous teledermatology platform that connects Swiss residents with skin concerns to over 150 licensed Swiss dermatologists. Patients submit photographs and symptoms of skin conditions, select a dermatologist, and receive a professional diagnostic assessment and treatment recommendation within a maximum of 48 hours (average ~5–7 hours), with costs reimbursable under Swiss basic health insurance. The company also develops an AI-supported diagnostic tool trained on aggregated expertise from 600+ dermatologists to assist in skin disease diagnosis.
Is OnlineDoctor a public or private company?
OnlineDoctor is a private company. It is classified as corporate owned and is currently operating.
When was OnlineDoctor founded?
OnlineDoctor was founded in 2016. It employs 11 to 50 people.
Where is OnlineDoctor based?
OnlineDoctor is headquartered in Saint Gallen, Switzerland, in the Europe region.
How does OnlineDoctor make money?
Two revenue lines are on record. Teledermatology Consultation Fees are the primary driver. The others are AI Development Consent Data.
Who are OnlineDoctor's main competitors?
Direct peers on record are Dermanostic, First Derm, Miiskin and iDoc24. Broad incumbents are Doctolib, Kry (Livi) and Zava. Emerging players are Google DermAssist (Google Health) and Skin Analytics. DermatologistOnCall is listed as a regional player.
Does OnlineDoctor have an API?
No public API is recorded for OnlineDoctor.
What industry is OnlineDoctor in?
OnlineDoctor's product category is Teledermatology Services. Its primary akta.pro industry code is HLALAGAA, Dermatology Telemedicine Platforms. Its SIC code is 8011.