OnlineDoctor

What OnlineDoctor does

OnlineDoctor AG is a Swiss-headquartered teledermatology platform founded in 2016 at the University of St. Gallen, operating a web-based asynchronous consultation service that connects patients with skin concerns to licensed Swiss dermatologists. Patients upload photographs and symptom descriptions via an interactive chat assistant and receive a specialist diagnosis and treatment recommendations within an average of seven hours (maximum 48 hours). The platform is regulated as a Class IIa medical device under EU Regulation 2017/745, and consultation fees (CHF 18.90–92.16) are reimbursable under Swiss basic health insurance, transitioning to the TARDOC tariff in January 2026 with a CHF 100/case ceiling. OnlineDoctor retains a CHF 25 transaction fee per case from dermatologist payments.

The company operates a dual GTM: a direct-to-consumer self-serve flow for patients and a sales-led acquisition motion for dermatologists, augmented by health insurance partnerships (e.g., Sympany at a CHF 44 rate) and hospital enterprise integrations (Spital Zollikerberg, Kantonsspital Baden, Spital Affoltern am Albis, See Spital Horgen). Coverage spans Switzerland, Germany, and Austria via 600+ medical professionals, with the company positioned as the European market leader in teledermatology. Cumulative completed treatments exceed 500,000, and 85% of cases are resolved entirely digitally.

Technically, the platform has been extended with AI capabilities through the February 2022 acquisition of A.S.S.I.S.T, which contributed a dermatology diagnostic prototype reporting over 85% accuracy, trained on aggregated expertise from the 600+ dermatologist network. OnlineDoctor was acquired by Lohmann & Rauscher (L&R) in February 2025, representing L&R's first digital health start-up acquisition and aligning the company with a global medical device parent for further DACH scaling and AI commercialization.

Name

OnlineDoctor

Legal name

OnlineDoctor AG

Website

https://www.onlinedoctor.ch

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

OnlineDoctor AG is a Swiss teledermatology platform founded in 2016 that connects patients to licensed dermatologists via asynchronous online consultations, serving residents across Switzerland, Germany, and Austria with a network of 600+ medical professionals.

Ownership category

akta.pro rank

Product category

Teledermatology Services

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Dermatology Telemedicine Platforms (HLALAGAA)

Keywords

• Teledermatology services
• Online dermatology consultations
• Telemedicine platform
• Skin diagnosis service
• Digital healthcare platform

Headquarters

HQ city

Saint Gallen

HQ country

Switzerland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Teledermatology Consultation Fees: OnlineDoctor charges dermatologists 25 CHF per case for payment and billing processing. Patients pay per consultation (18.90-92.16 CHF depending on processing time), which is reimbursable through Swiss basic health insurance under TARDOC tariff (max 100 CHF per case). The company acts as intermediary, collecting payment from patients and remitting to dermatologists minus their fee.
2. AI Development Consent Data: With patient consent, health data (image data, symptom data, age, gender) is used for training AI diagnostic systems. This is opt-in and voluntary, with patients able to use the service without consenting.

Pricing tiers

Go-to-market motion4 records

Distribution channels4 records

Marketing channels8 records

Core offering

OnlineDoctor operates a web-based asynchronous teledermatology platform that connects Swiss residents with skin concerns to over 150 licensed Swiss dermatologists. Patients submit photographs and symptoms of skin conditions, select a dermatologist, and receive a professional diagnostic assessment and treatment recommendation within a maximum of 48 hours (average ~5–7 hours), with costs reimbursable under Swiss basic health insurance. The company also develops an AI-supported diagnostic tool trained on aggregated expertise from 600+ dermatologists to assist in skin disease diagnosis.

Product overview

OnlineDoctor operates as a teledermatology platform consisting of two integrated offerings: the OnlineDoctor Teledermatology Platform (web-based consultation service connecting patients with Swiss-licensed dermatologists) and an AI-Supported Diagnostic Tool (internally developed AI system processing skin images and patient data to assist dermatologists). The platform enables patients to submit photos of skin conditions and receive professional diagnostic assessments and treatment recommendations within 48 hours, while the AI component provides diagnostic assistance by aggregating specialist expertise from over 600 dermatologists.

Differentiator

Problem solved

Functional benefit

Products and services

• OnlineDoctor Teledermatology Platform
• AI-Supported Diagnostic Tool

Quantifiable outcome

• 85% of requests can be processed entirely digitally
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability3 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Spital ZollikerbergcoreStrategic or Co-development PartnerSwiss hospital using OnlineDoctor service for digital discussion of dermatology cases with consulting doctors.
• Kantonsspital BadencoreStrategic or Co-development PartnerCantonal hospital using OnlineDoctor service for digital discussion of dermatology cases with consulting doctors.
• Spital Affoltern am AlbiscoreStrategic or Co-development PartnerSwiss hospital using OnlineDoctor service for digital discussion of dermatology cases with consulting doctors.
• See Spital HorgencoreStrategic or Co-development PartnerSwiss hospital using OnlineDoctor service for digital discussion of dermatology cases with consulting doctors.
• SympanycoreGTM or Marketing PartnerSwiss health insurance company offering OnlineDoctor to policyholders at special rate of CHF 44 (instead of standard rate). Basic insurance covers costs depending on deductible and model.
• A.S.S.I.S.TcoreTechnology or IntegrationAI startup acquired by OnlineDoctor in February 2022 to develop diagnostic tools for skin diseases. Includes prototype with over 85% diagnostic accuracy for skin conditions. Goal is to bring first AI medical product in teledermatology to market.
• LillyminorOthersPharmaceutical company sponsor supporting OnlineDoctor.
• UCBminorOthersPharmaceutical company sponsor supporting OnlineDoctor.
• GaldermaminorOthersPharmaceutical/skin health company sponsor supporting OnlineDoctor.
• L'OréalminorOthersCosmetics company sponsor supporting OnlineDoctor.
• EucerinminorOthersSkin care brand sponsor supporting OnlineDoctor.
• LEO PharmaminorOthersPharmaceutical company sponsor supporting OnlineDoctor.

Scale indicators13 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Dermanostic: Dermanostic is a German direct-to-consumer teledermatology service providing asynchronous online dermatology consultations within 24 hours. It directly competes with OnlineDoctor in the DACH region with the same patient upload, dermatologist review model.
• First Derm: First Derm is a global asynchronous teledermatology platform offering online dermatologist consultations via photo upload. It operates with a similar business model to OnlineDoctor and competes for international patient demand.
• Miiskin: Miiskin is a Danish-founded skin tracking and teledermatology platform combining AI skin imaging with dermatologist consultations. It is a direct competitor in consumer-facing skin assessment and asynchronous dermatology.
• iDoc24: iDoc24 is a teledermatology service focused on online dermatologist consultations and skin condition triage. It uses a similar asynchronous photo-based consultation model directly competing with OnlineDoctor.

Broad incumbents

• Doctolib: Doctolib is a dominant European telehealth and practice management platform covering multiple specialties including dermatology. While broader than OnlineDoctor, it competes for the same DACH patient base and dermatologist supply.
• Kry (Livi): Kry/Livi is a leading European digital primary care telehealth provider operating across multiple countries. It competes with OnlineDoctor by offering video consultations and could expand deeper into dermatology given its scale and capital.
• Zava: Zava is a UK- and Europe-based online telehealth provider offering asynchronous consultations across multiple specialties. It is a broad incumbent with overlapping asynchronous consultation capabilities that compete with OnlineDoctor.

Emerging players

• Google DermAssist (Google Health): Google's DermAssist is an AI dermatology assistant trained on a large corpus of skin images to suggest conditions. OnlineDoctor's own AI strategy was explicitly framed as competing with DermAssist, making it a key emerging competitor in AI dermatology.
• Skin Analytics: Skin Analytics is a UK-based AI dermatology company deploying machine learning for skin cancer detection in clinical pathways. It overlaps with OnlineDoctor's AI diagnostic ambitions and represents an emerging AI-first competitor.

Regional players

• DermatologistOnCall: DermatologistOnCall is a US-focused asynchronous teledermatology platform with a network of US-licensed dermatologists. While serving a different geography than OnlineDoctor, it is a comparable business model and operational peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/onlinedoctorag

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries2 records

Funding overview

Funding rounds3 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OnlineDoctor