Cityworks

What Cityworks does

Cityworks, founded in 1986 and headquartered in Sandy, Utah, operates as a GIS-centric asset lifecycle management platform within Trimble's Asset Lifecycle Management division. The company provides software for local governments, utilities, airports, and public works agencies to plan, manage, and optimize infrastructure assets across the full lifecycle—from permitting and construction through operations, maintenance, and replacement. Its platform leverages authoritative GIS data as the foundation for asset management, with deep integration into Esri's ArcGIS platform enabling a hierarchical five-tier asset organization (Sites, Structures, Systems, Subsystems, Devices) and consolidated spatial data access for field-to-office workflows.

The core platform is complemented by five modules—Respond (work management), Storeroom (inventory), OpX (project and cost management), Operational Insights (risk assessment), and Workload (crew management)—deployable individually or as an integrated suite. Architecture is enterprise-grade SaaS with built-in cybersecurity, disaster recovery, and system reliability features. Notable integrations include ArcGIS Enterprise, CUSI utility billing, and Trimble e-Builder (capital program management), enabling continuity from capital construction through operational hand-off. The product is being repositioned under the upcoming "Unity Maintain" brand within Trimble's broader asset lifecycle management suite.

Cityworks operates a subscription-based SaaS revenue model with quote-based enterprise pricing and monthly or annual billing options. Go-to-market is a direct enterprise field-sales motion complemented by Trimble's global partner network of resellers, solution specialists, and implementation systems integrators (e.g., NewEdge Services). Disclosed customers include mid-sized water and sewer utilities such as Douglasville-Douglas County Water and Sewer Authority (serving ~150,000 people) and Texarkana Water Utilities (33,000+ connections), alongside broader deployments across municipalities, counties, and airports globally.

Name

Cityworks

Legal name

Trimble Cityworks

Website

https://cityworks.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

101–250 employees

Short description

Cityworks provides a GIS-centric SaaS platform for asset lifecycle management, serving local governments, utilities, airports, and public works agencies with modular tools for permitting, work management, operations, and maintenance integrated with Esri ArcGIS.

Ownership category

akta.pro rank

Product category

Enterprise Asset Management Software

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Urban Planning and Community and Rural Development (92512), Utility System Construction (2371)

SIC

Services-Computer Programming Services (7371), Services-Engineering Services (8711), Services-Prepackaged Software (7372)

akta.pro primary industry

Treatment Plant Asset Programs (Process Assets, Electrical/Mechanical Systems) (EUANALAL)

akta.pro secondary industries

Asset Management & Infrastructure Resilience Agencies (State of Good Repair, Climate Adaptation) (BPAIALAK), Water & Wastewater Infrastructure Asset Management (EUAEAMAH), Port Asset, Maintenance & Facilities Management (EAM/CMMS) (TLAHAOAK)

Keywords

• GIS asset management
• Enterprise asset management
• Public works software
• Utility asset management
• Infrastructure lifecycle management

Headquarters

HQ city

Sandy

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Software as a Service subscription model offering enterprise-grade asset management capabilities with monthly or annual billing options. Products can be used individually or as part of an integrated solution.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Cityworks provides a GIS-centric asset lifecycle management platform that helps local governments, utilities, airports, and public works agencies inspect, manage, analyze, and score infrastructure assets from permitting and construction through operation, maintenance, and replacement. The offering is delivered as enterprise SaaS and can be deployed as individual product modules (Respond, Storeroom, OpX, Operational Insights, Workload) or as an integrated solution, with native integration into Esri's ArcGIS platform.

Product overview

Trimble Cityworks is a GIS-centric platform providing enterprise asset management for airports, utilities, municipalities, and counties. The platform is offered as a unified core system with individual modules (Respond, Storeroom, OpX, Operational Insights, Workload) that can be used individually or as an integrated solution. The platform leverages authoritative GIS data to improve operations from the office to the field, supporting enterprise asset management, community development, permitting, field operations, inspections, work order management, network management, risk assessment, and community engagement. Cityworks is delivered as SaaS with enterprise-grade cybersecurity, disaster recovery, and system reliability.

Differentiator

Problem solved

Functional benefit

Brands

• Cityworks Respond: Work management overview with detailed map in side-by-side layout.
• Cityworks Storeroom
• Cityworks OpX
• Cityworks Operational Insights
• Cityworks Workload

Products and services

• Trimble Cityworks (Core Platform) GIS-centric asset lifecycle management system that enables local governments, utilities, airports, and public works agencies to manage and maintain infrastructure across the full lifecycle from permitting and construction to operation, maintenance, and replacement. Sold as SaaS with enterprise-grade cybersecurity, disaster recovery, and system reliability.
• Cityworks Respond Work management solution that provides a work management overview and detailed map in a side-by-side browser layout, enabling quick and easy workflow execution for office and field staff.
• Cityworks Storeroom Warehouse management module for tracking inventory transactions securely, including cost updates and quantity adjustments to maintain inventory control for field operations and asset maintenance.
• Cityworks OpX Project and cost management module enabling project management, cost analysis, permit revenue tracking, and quick access to related contracts in one unified interface for asset-owning organizations.
• Cityworks Operational Insights Asset assessment and risk analysis tool for identifying and evaluating high-risk assets, assessing asset conditions, and establishing maintenance strategies to increase asset lifespan.
• Cityworks Workload Crew and resource management solution with a map-based interface for assigning work tasks and pinpointing work locations to improve field crew productivity.

Quantifiable outcome

• Eliminated paper-based processes and reduced manual data entry through automated, real-time workflows
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• EsricoreTechnology or Integration · 27 May 2026Esri's ArcGIS platform is deeply integrated with Cityworks CMMS to create a unified GIS-centric asset management system. The integration enables hierarchical asset organization (Sites, Structures, Systems, Subsystems, Devices) and consolidated asset data access for informed decision-making in water and sewer operations.
• NewEdge ServicescoreImplementation/ SI/ Consulting Partner · 15 May 2026NewEdge Services partnered with Texarkana Water Utilities to modernize IT infrastructure, implementing ArcGIS Enterprise and migrating to AWS cloud following a cyberattack. As a systems integrator, NewEdge enables Cityworks AMS platform expansion across utility operations.
• Trimble e-BuildercoreTechnology or IntegrationCityworks integrates with Trimble e-Builder to ensure data visibility and seamless transitions from design and construction to operations and maintenance, combining capital program management with enterprise asset management.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Lucity (a Trimble company): Lucity provides asset and work management software for utilities and public works, and is also part of Trimble. Functions as a sibling product within Trimble's ALM portfolio, competing for similar municipal and utility deals.
• Accela Civic Platform: Accela provides a government SaaS platform spanning permitting, licensing, asset management, and code enforcement for state and local agencies. Directly comparable to Cityworks in targeting municipal workflows including permitting and asset management.
• AssetWorks EAM: AssetWorks delivers enterprise asset management software targeted at higher education, government, and utilities. Competes with Cityworks in public sector fleet and infrastructure asset management use cases.
• Cartegraph (OpenSpace): Cartegraph, now part of OpenSpace, offers GIS-centric asset management and work order software for municipalities and utilities. Closest direct competitor to Cityworks' GIS-centric approach to public infrastructure asset management.
• Brightly Software (Asset Essentials): Brightly Software (formerly Dude Solutions) provides CMMS and asset management solutions for municipalities, educational institutions, and facilities. Directly competes with Cityworks in public sector asset/work order management.
• Esri ArcGIS Utility Network / ArcGIS Indoors: Esri is both Cityworks' core technology partner and a potential adjacent competitor through its own asset management extensions and partner ecosystem. Deeply comparable given Cityworks is purpose-built on top of ArcGIS.

Broad incumbents

• Infor EAM: Infor's cloud enterprise asset management solution widely deployed in public sector, utilities, and facilities. Targets the same core asset/work order management workflows as Cityworks but as part of a broader industry cloud portfolio.
• Tyler Technologies Munis / Enterprise ERP: Tyler Technologies is a major public sector software provider offering ERP, civic services, and asset-related modules to cities and counties. Overlaps with Cityworks in municipal asset and permitting workflows.
• IBM Maximo Application Suite: IBM's flagship enterprise asset management platform used across utilities, airports, and public infrastructure. Competes with Cityworks for large-scale asset management deals, though Maximo is asset-centric rather than GIS-centric.

Emerging players

• OpenGov Procurement & Asset Management: OpenGov provides cloud software for state and local governments including budgeting, procurement, and asset management. Emerging competitor in the public sector SaaS space overlapping with Cityworks' municipal customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cityworks
• LinkedInlinkedin.com/company/369308

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds1 record

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Cityworks