Name

SHARED SERVICES CONNECTED LTD

Legal name

Shared Services Connected Ltd

Website

http://www.sscl.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1,001–5,000 employees

Ownership category

akta.pro rank

Product category

Public Sector Business Process Outsourcing (Shared Services)

NAICS

Office Administrative Services (561110), Office Administrative Services (5611)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

HR Shared Services Centers (Captive/Managed) (BPACAKAB)

akta.pro secondary industries

Financial Planning & Analysis Support (Budgeting, Forecasting, Management Reporting) (BPAAAGAJ), Spend Analytics & Reporting Support (BPAAAJAJ)

Keywords

• Government shared services
• Public sector BPO
• HR payroll outsourcing
• Pension administration services
• Contact centre outsourcing

Headquarters

HQ city

Hemel Hempstead

HQ country

United Kingdom

HQ region

Europe

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Government Business Process Outsourcing: SSCL provides critical business support services including Finance and Accounting, HR and Payroll, Procurement, Pension Administration, and Contact Centre services to UK Government departments. Revenue is generated through long-term government contracts.
2. Synergy Contract Extension: Three-year contract extension valued at more than £300 million to deliver critical business services for six major UK government clients including DWP, Defra, HSE, Home Office, Ministry of Justice, and Office for Nuclear Regulation until at least 2028.
3. Pension Administration Services: Pension administration services for over 1.4 million members, including a range of pension and retirement advisory services to clients in UK, Europe, Hong Kong and Malta.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

SSCL provides large-scale business process outsourcing (BPO) and shared services to UK central government departments and arm's-length bodies, covering Contact Centre, Employee Services (HR and Payroll), Finance and Accounting, Procurement, Pension Administration, Data and Insights, Learning Services, and Resourcing Services. It operates as a digital shared-services centre, combining cloud-based enterprise platforms (Oracle Fusion), robotic process automation (UiPath), and AI voice assistants (PolyAI) to deliver high-volume, standardised back-office and customer-facing operations on behalf of government clients.

Product overview

SSCL is a business process services provider offering an integrated portfolio of core and specialist services for the UK public sector. The offering is structured as a platform-plus-services model where SSCL delivers end-to-end Finance and Accounting, HR and Payroll (Employee Services), Procurement, Pension Administration, Contact Centre Services, Data and Insights, Learning Services, and Resourcing Services to government departments. These services are delivered through six UK Centres of Excellence and supported by digital technologies including Oracle Fusion platform migration, Hyperautomation, and AI-powered solutions like the PolyAI-integrated Customer Experience Management service. The company also provides specialized solutions such as UiPath Orchestrator for RPA management and the myLearning LMS platform.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Centre Services Outsourced multi-channel contact centre operations provided to UK government departments for handling high-volume citizen and internal customer interactions (telephony, email, web chat). Designed for central government departments needing to scale citizen engagement and resolve queries efficiently.
• Employee Services (HR and Payroll) Outsourced HR administration, payroll processing, workforce administration, and employee case management for UK government departments and arm's-length bodies. Supports the full employee lifecycle for civil servants and other public-sector workforces.
• Finance and Accounting Services Outsourced finance and accounting operations including accounts payable, accounts receivable, general ledger, financial reporting, and management accounting for UK government departments. Built on the Oracle Fusion ERP platform.
• Procurement Services End-to-end procurement support including sourcing, contract management, purchase-to-pay processing, and supplier management for UK government bodies.
• Pension Administration Outsourced administration of public-sector pension schemes, including member record-keeping, contribution processing, benefits calculations, and scheme member communications.
• Data and Insights Data management, reporting, and advanced analytics services providing insight into operational performance, workforce metrics, and citizen-service outcomes for UK government departments.
• Learning Services Outsourced learning administration, training delivery, and learning management system support for civil servants and other public-sector workforces.
• Resourcing Services Outsourced recruitment, talent acquisition, and workforce resourcing services for UK government departments, supporting attraction and onboarding of civil servants.
• Customer Experience Management End-to-end citizen experience management service for UK government departments, integrating contact centre, digital channels, and AI-driven personalisation to improve citizen satisfaction and service outcomes.

Quantifiable outcome

• £950 million+ savings delivered to public sector over 11 years
• +6 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability7 records

Feature5 records

Partnerships

Eight partnerships are on record, tiered flagship, core and minor.

• PolyAIflagshipTechnology or Integration · 1 January 2024SSCL partnered with PolyAI to launch Customer Experience Management, combining SSCL's industry-leading contact centre expertise with PolyAI's next-generation conversational AI voice assistants. The partnership enables natural voice interactions with customers including vulnerable individuals, integrated with SSCL's omnichannel platform.
• Sopra SteriacoreStrategic or Co-development Partner · 1 January 2023Sopra Steria is the parent company of SSCL, acquiring the remaining 25% stake from the Cabinet Office in 2023 to become the wholly owned owner. Sopra Steria is a European leader in consulting, digital services, and software development with 47,000 employees in nearly 340 countries. SSCL leverages Sopra Steria's scale and global digital transformation capabilities.
• UiPathcoreTechnology or IntegrationSSCL implemented UiPath Orchestrator for streamlined automation management, controlling and monitoring RPA bots across HR, Accounts Receivable, Accounts Payable, IT Operations, Contact Centre, and Expenses functions. The implementation delivered higher operational efficiency, reduced manual errors, and improved scalability.
• OraclecoreTechnology or IntegrationSSCL is implementing Oracle Fusion platform for government clients, migrating each department and its data to this new platform as part of the three-year contract extension. This transition will support the move to a new 10-year BPS contract following the ongoing BPS procurement.
• Call Centre Management Association (CCMA)coreStrategic or Co-development PartnerSSCL became a Silver Partner of the CCMA, collaborating to enhance the Contact Centre Industry within the Public Sector through thought leadership, education, and advice. The CCMA is the longest established contact centre industry body dedicated to supporting the industry for almost three decades.
• rAIse Global AI ProgrammecoreStrategic or Co-development PartnerSSCL is part of a global collaborative programme centred around Artificial Intelligence called rAIse, linked with parent company Sopra Steria. The programme accelerates adoption of AI and supports customers in implementing AI use cases through hyperautomation approaches.
• Futures for AllminorStrategic or Co-development PartnerSSCL partners with Futures for All as a Social Mobility Partner, holding the Future for All Social Mobility Certificate. The partnership supports life-changing work experience for state-educated students to help close the opportunity gap and build a more inclusive workforce.
• Speakers for SchoolsminorStrategic or Co-development PartnerSSCL offers virtual work experience placements to under-represented students through partnership with Speakers for Schools, providing career opportunities for those who would usually miss out.

Scale indicators27 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Capita: Capita is one of the UK's largest outsourcers to the public sector, providing business process services, contact centres, HR/payroll and digital transformation to central and local government. It directly competes with SSCL for large-scale government shared services contracts and is among the most likely bidders for the follow-on 10-year BPS contract.
• Serco: Serco is a major UK and international public-sector outsourcer delivering back-office, HR, contact centre and operational services to government departments. Like SSCL, it serves UK central government clients at scale and competes for the same long-term government BPO contracts.

Broad incumbents

• Atos (UK): Atos is a European IT and business services group with substantial UK public sector operations covering digital workplace, HR/payroll and citizen services. It has historically bid for large UK government shared services contracts alongside SSCL.
• Deloitte (UK Government & Public Services): Deloitte's UK Government & Public Services practice delivers consulting and managed services across finance, HR, digital and customer operations. It competes with SSCL on large public-sector transformation and shared-services advisory and delivery mandates.
• Fujitsu (UK): Fujitsu is a long-standing IT services provider to UK central government, delivering digital, cloud and managed services to departments such as HMRC and Defra. It competes with SSCL for major government IT-enabled outsourcing contracts and shared services engagements.
• Sopra Steria (UK Public Sector): Sopra Steria is SSCL's parent company and a broader European IT and business services provider serving UK government, defence and policing clients. The UK Public Sector business competes for adjacent government IT and digital transformation work that overlaps with SSCL's service portfolio.
• Accenture (UK Public Sector): Accenture is a global consulting and services giant with a large UK Public Sector practice delivering digital transformation, customer experience, HR and finance services to government. It competes with SSCL on large-scale transformation and shared services programmes.

Emerging players

• Conduent: Conduent is a US-headquartered business process services provider with public-sector capabilities in HR/payroll, contact centre and transaction processing. While primarily US-focused, it competes with SSCL on global government BPO pursuits and shares a similar operating model.
• Maximus UK: Maximus is a global provider of government health and human services, with operations in the UK delivering employment, health assessment and contact centre services. It overlaps with SSCL in contact centre and HR-related services for UK government.

Regional players

• Shared Services Scotland / National Shared Services (analogous): UK public-sector shared services bodies (e.g., Scottish Government's shared services portfolio, NHS Shared Business Services) operate analogous in-house or captive shared services models for government. They represent the insourcing/alternative-delivery benchmark against which SSCL's outsourced model is evaluated.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/sscl_uk
• LinkedInlinkedin.com/company/shared-services-connected-ltd

Compliance8 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SHARED SERVICES CONNECTED LTD