The MetroHealth System

Name

The MetroHealth System

Legal name

The MetroHealth System

Website

https://metrohealth.org

Company type

Public

Founded year

1837

Operating status

Operating

Headcount range

5,001–10,000 employees

Ownership category

akta.pro rank

Product category

Public Hospital Healthcare Services

NAICS

Ambulatory Health Care Services (621), Nursing and Residential Care Facilities (623), Home Health Care Services (62161), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Hospitals (8060), Services-General Medical & Surgical Hospitals, Nec (8062), Services-Home Health Care Services (8082)

akta.pro primary industry

Primary Care for Underserved Populations (e.g., migrant, homeless, refugee clinics) (HLAFAGAN)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Integrated Physical-Behavioral-Social Care (Whole-Person) Medicaid Plans (HLAEAEAI), Home-Based Chronic Disease Management (Skilled) (HLADAFAL)

Keywords

• Hospital healthcare services
• Emergency trauma care
• Primary medical care
• Specialty medical care
• Virtual telehealth services

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: Fee-for-service healthcare delivery including primary care, specialty care, emergency care, urgent care, and virtual care services. Revenue generated through insurance reimbursement from Medicare, Medicaid, and commercial payers, as well as direct patient payments.
2. Insurance and Payer Contracts: Negotiated rates with multiple insurance providers including Aetna, BCBS, Cigna, Humana, Medical Mutual, UnitedHealthcare, Molina Healthcare, and government programs including Tricare/VA.
3. Financial Assistance Programs: MetroHealth provides care regardless of ability to pay with financial aid policy offering 65% off facility standard gross charges for eligible patients.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

The MetroHealth System delivers comprehensive inpatient and outpatient healthcare services across four hospital and medical center locations in Northeast Ohio, including primary care, specialty care, emergency and trauma services (Level I Adult and Level II Pediatric Trauma Center), cancer care, heart and vascular care, rehabilitation, weight management, burn care, and pharmacy services. It supplements in-person care with same-day, weekend, and scheduled virtual visits, the Epic-based MyChart patient portal, and the Ovatient Compass virtual-first care platform co-developed with MUSC Health for rural communities and health system partners. Care is provided regardless of ability to pay, supported by a financial assistance program offering 65% off standard gross charges for eligible patients.

Product overview

The MetroHealth System is a major healthcare provider in Northeast Ohio operating a multi-location hospital system (Main Campus, Cleveland Heights Medical Center, Old Brooklyn Medical Center, Parma Medical Center) with a comprehensive range of medical services. Its technology offerings include the Epic MyChart patient portal for medical records and scheduling, the Ovatient Compass virtual-first care platform (co-developed with MUSC Health) built on Epic EMR, and a partnership with Pieces Technologies for AI-powered clinical documentation automation. The system provides primary care, specialty care, emergency/trauma services, cancer care, heart and vascular care, rehabilitation, weight management, burn care, and pharmacy services across its facilities. Community health initiatives include the Be SimplyWell health education platform and the Institute for H.O.P.E. addressing social determinants of health.

Differentiator

Problem solved

Functional benefit

Products and services

• MyChart Patient Portal Online patient portal that enables patients to access medical records, view test results, schedule appointments, communicate with providers, request prescription refills, and pay bills online. Built on the Epic platform.
• Ovatient Compass Virtual-First Care Platform Virtual-first comprehensive digital health platform built on Epic EMR with tiered deployment options including Compass Core for patient-centered medical homes and Compass Connect for employer and payer markets. Designed to expand telehealth access for rural communities and integrated with in-person care coordination.
• MetroHealth Primary Care Comprehensive primary care services including well visits, preventive screenings, chronic illness management, and specialty referrals, available via in-person, same-day, weekend, and scheduled virtual appointments.
• MetroHealth Specialty Care Specialty medical services for patients with critical illnesses, complex chronic conditions, and those requiring specialized procedures and monitoring across multiple medical disciplines.
• MetroHealth Express Care (Urgent Care) Walk-in urgent care services for non-emergency medical needs, with virtual urgent care options for remote consultations.
• MetroHealth Emergency Care Emergency medical services at Cleveland's premier Level I Adult Trauma Center and Level II Pediatric Trauma Center, treating all types of medical emergencies for adults and pediatric patients.
• MetroHealth Cancer Care Comprehensive cancer treatment services, including the Comprehensive Breast Program accredited by the National Accreditation Program for Breast Centers and a Commission on Cancer certified cancer program.
• MetroHealth Heart and Vascular Center Cardiac care services including cardiac medical intervention, cardiac rhythm, and cardiac surgery programs. Holds Aetna Institute of Quality designations across cardiac programs.
• MetroHealth Rehabilitation Institute Rehabilitation services for patients recovering from complex conditions such as stroke, traumatic brain injury, and traumatic spinal cord injury. Ranked among the nation's best by U.S. News & World Report.
• MetroHealth Weight Management Bariatric surgery and weight management program, first in Ohio to receive Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program (MBSAQIP) Comprehensive Center with Obesity Medicine Qualifications certification.
• MetroHealth Comprehensive Burn Care Center Adult and pediatric burn care center reverified by the American Burn Association and American College of Surgeons Committee on Trauma. The only Ohio hospital with both adult and pediatric trauma and Burn Center verification.
• MetroHealth Pharmacy Services Outpatient pharmacy services available across MetroHealth locations including Parma Medical Center, providing prescription dispensing and pharmacist consultations.
• Be SimplyWell Community health education platform providing health tips, videos, events, and newsletters created by MetroHealth providers to help community members take steps toward better health.
• MetroHealth Institute for H.O.P.E. Institute addressing social determinants of health with community education and high-impact research, including the Food as Medicine program that helps patients facing food insecurity.
• My Cost Estimator Price estimator tool compliant with CMS rules that enables patients to review estimates of out-of-pocket expenses for scheduled or anticipated services through the MyChart guest estimates portal.
• Pieces AI Clinical Workflow Platform AI-powered clinical workflow platform that automates progress notes, discharge summaries, and utilization-management reviews, integrated with MetroHealth's electronic health record system. Reports indicate physicians save 40-50 minutes daily and case managers approximately 60 minutes daily.

Quantifiable outcome

• Physicians save 40-50 minutes daily using Pieces AI platform
• +3 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability3 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Pieces TechnologiescoreTechnology or Integration · 30 April 2025Strategic partnership to deploy AI-powered clinical workflow tools across MetroHealth's enterprise, integrating with existing electronic health record system. The Pieces AI platform automates progress notes, discharge summaries, and utilization-management reviews. Also partnering on NIH research contract for conversational AI in cancer patient care.
• MUSC HealthcoreStrategic or Co-development PartnerCo-founding partner with The MetroHealth System in Ovatient, a non-profit virtual-first healthcare delivery company. Jointly launched the Compass platform to expand telehealth access for rural communities, integrating with Epic EMR system for seamless coordination between virtual and in-person care.
• Better Health PartnershipcoreStrategic or Co-development PartnerFounding partner of Better Health Partnership initiative - an alliance of regional stakeholders committed to improving health and quality of care for Greater Cleveland residents with common chronic medical conditions.
• United Way 211minorImplementation/ SI/ Consulting PartnerService provider partner helping with health-related needs such as food, housing, social and mental health support as part of comprehensive patient care coordination.
• Epic SystemscoreTechnology or IntegrationEpic EMR system serves as the foundation for the Ovatient Compass platform and is integrated across MetroHealth's inpatient and outpatient settings for seamless care coordination.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Cleveland Clinic: Largest health system in Northeast Ohio and one of MetroHealth's most direct in-market competitors for tertiary care, specialty referrals, and commercial payer contracts. Operates the same integrated delivery model across the same geography.
• University Hospitals (Cleveland): Major Northeast Ohio academic health system that, like MetroHealth, is part of the four-system community benefit cohort and competes directly for primary, specialty, and trauma volume in Cuyahoga County.
• Summa Health: Regional non-profit health system in Northeast Ohio (Akron area) overlapping with MetroHealth's service area. Part of the same four-system community benefit investment cohort, providing comparable community-hospital services.

Broad incumbents

• Medical University of South Carolina (MUSC Health): Public academic health system and direct co-founding partner of Ovatient with MetroHealth. Comparable as a public, safety-net-adjacent academic system exploring virtual-first care delivery, though operating in a different geography.
• Atrium Health (Advocate Health): Large non-profit health system operating across multiple states with the same integrated delivery model as MetroHealth, including academic medicine, community hospitals, and value-based care initiatives. Comparable on scale and mission, though broader geographic reach.
• CommonSpirit Health: One of the largest non-profit health systems in the U.S., operating a mix of academic and community hospitals with significant safety-net populations. Comparable to MetroHealth in mission and service-mix diversity, though at much greater scale.
• Trinity Health: Large Catholic non-profit health system operating community hospitals and integrated delivery networks across multiple states. Comparable to MetroHealth on non-profit, community-mission orientation and multi-site operations.
• Henry Ford Health: Non-profit integrated health system in Michigan with comparable mix of academic tertiary care, community hospitals, and safety-net mission. Similar to MetroHealth in being a regional anchor system serving an urban population.

Regional players

• Corewell Health (formerly Spectrum Health): Large non-profit integrated health system in Michigan. Comparable to MetroHealth as a multi-hospital regional system with strong community-mission orientation, though operating in a different geography without direct market overlap.
• UC Health (Cincinnati): Ohio-based academic non-profit health system anchored by UC Medical Center. Comparable to MetroHealth as a public-mission academic delivery system in Ohio, providing similar trauma, specialty, and primary care services in a different metropolitan market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/metrohealthCLE
• YouTubeyoutube.com/user/metrohealthCLE
• Facebookfacebook.com/MetroHealthCle
• Instagraminstagram.com/metrohealthcle
• LinkedInlinkedin.com/company/the-metrohealth-system

Compliance20 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries3 records

Funding overview

Funding rounds3 records

Investors2 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The MetroHealth System