What inCase does

inCase is a cloud-based mobile app platform that enables UK law firms to onboard clients, verify identity, communicate securely, and track case progress in real time. The core product is a branded client-facing app layered on biometric login, NFC passport chip reading with facial-recognition KYC, AML and sanctions checks, open banking proof-of-funds verification, TLS-encrypted two-way messaging, eSignatures, and automated case milestone updates. The platform integrates natively with Access Legal's case management systems (CaseMatters Evo, Access Legal Proclaim), so updates flow automatically from the firm's back office into the client's mobile experience.

Underlying technology combines off-the-shelf cloud SaaS architecture with computer-vision-based identity verification and workflow automation for compliance and onboarding. An Admin Portal provides content management, bespoke questionnaire creation, and engagement analytics; inCase ID is a lighter-touch standalone identity-verification add-on offered without full platform onboarding. Distribution and support run through Access Legal's enterprise sales and customer-success infrastructure, positioning inCase as a module within a broader UK legal software suite.

The business model is a license-based SaaS subscription sold by Access Legal's enterprise field-sales team into law firms of all sizes in the UK and Ireland. Pricing is not publicly disclosed, but eSignatures are bundled at no per-signature fee and a fully branded white-label option is available for larger firms. inCase was founded in 2013/2014, historically raised ~$1.86M (lead investor Inflexion, June 2020), and was acquired by Access Legal in 2024, after which it operates as a product brand within The Access Group's legal software portfolio.

Name

inCase

Legal name

inCase

Website

https://in-case.co.uk

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

inCase is a cloud-based mobile app platform that helps UK law firms onboard clients, run biometric KYC and AML checks, exchange secure messages, and track case progress in real time, distributed through Access Legal's enterprise sales channel after its 2024 acquisition.

Ownership category

akta.pro rank

Product category

Legal Practice Management Software

NAICS

Investigation and Personal Background Check Services (561611), Information (51)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Identity Verification & Proofing (IDV, KYC, Biometrics) (HDADAAAF)

akta.pro secondary industries

Identity Verification, Proofing & KYC (IDV) (HDAEAJAI), Identity Verification (ID, SSN Trace, KYC-lite) (BPACALAD), Account Verification & Ownership (AVS/AOV, micro-deposits, auth) (FSAGACAB)

Keywords

• Legal mobile app
• Client onboarding
• Identity verification
• Secure messaging
• Case management integration

Headquarters

HQ city

Manchester

HQ country

United Kingdom

HQ region

Europe

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS License Subscription: inCase is licensed as part of Access Legal's software suite, functioning as a SaaS subscription model for law firms. The license includes eSignatures at no additional per-signature fees.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

inCase is a cloud-based legal technology mobile app platform that enables law firms to onboard clients digitally, verify identity via NFC passport chip reading and facial recognition, exchange TLS-encrypted messages and documents, capture eSignatures, and provide clients with real-time visibility into case progress. It is offered as an integrated solution with case management systems and as a standalone identity verification product (inCase ID).

Product overview

inCase is a legal technology platform acquired by Access Legal in 2024, comprising a suite of client-facing and administrative tools for law firms. The core product is the inCase mobile app, which provides digital client onboarding, real-time case progress tracking, secure two-way messaging, digital ID/KYC verification, eSignatures, and document sharing — all integrated with Access Legal case management systems (CaseMatters Evo, Access Legal Proclaim). inCase ID is a standalone identity verification add-on offering biometric, AML, PEPs and sanctions checks without full platform onboarding. The Admin Portal enables firms to manage app content, create custom questionnaires, and view engagement analytics. The product portfolio also includes sibling solutions like Legal Bricks (digital conveyancing), all forming part of the broader Access Legal software suite serving over 35% of UK law firms.

Differentiator

Problem solved

Functional benefit

Brands

• inCase ID: Standalone identity verification product for law firms offering biometric, AML, PEPs and sanctions checks via email templates without requiring full platform onboarding. Available in Full ID and Lite package options.

Products and services

• inCase Mobile App A branded mobile application for law firms that allows clients to complete onboarding, verify identity, exchange encrypted messages and documents, sign documents electronically, and view live case progress. Targeted at conveyancing, litigation, and private client law practices.
• inCase ID A standalone identity verification module using NFC passport chip reading and facial recognition with liveness detection, sold separately for firms needing AML/KYC compliance workflows without the full client engagement suite.
• inCase Admin Portal A web-based administration console for law firm staff to configure the inCase mobile app, manage users, monitor onboarding status, and oversee client communications and case progress data.

Quantifiable outcome

• 50% more time for lawyers
• +6 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature9 records

Partnerships

One partnership is on record.

• Open Banking ConnectionscoreTechnology or IntegrationinCase integrates with clients' banks via secure open banking connections for automated proof of funds checks as part of the AML compliance workflow.

Scale indicators9 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• LEAP Legal Software: LEAP is a legal practice management system widely used by UK small and mid-size law firms, with built-in client communication, document management, and eSignature features that compete directly with inCase's mobile client engagement and onboarding suite.
• Clio: Clio is a leading cloud-based legal practice management platform offering case management, client portals, eSignatures, and document management for law firms — directly overlapping with inCase's client engagement and onboarding functionality for the same UK/US law firm customer base.
• Smokeball: Smokeball is a legal practice management platform that combines case management, client portals, automated document generation, and eSignatures for small law firms — overlapping with inCase's proposition of digitising the client-facing legal workflow.
• MyCase: MyCase is a cloud-based legal practice management solution with a strong client portal, messaging, and document sharing feature set, serving small to mid-size law firms with a similar client-engagement orientation as inCase.
• Tikit (Tikit Limited): Tikit provides practice management, document management, and client collaboration software for UK law firms, overlapping with inCase's client communication and case management integration capabilities in the same UK legal market.

Emerging players

• Tessian: Tessian focuses on email and messaging security for professional services firms, including legal. While not a direct IDV or practice management competitor, it overlaps with inCase's secure two-way messaging and TLS-encrypted communications feature set.
• Onfido: Onfido provides AI-driven digital identity verification using document and biometric checks, including AML/KYC compliance. It is a direct competitor to inCase ID's KYC-only functionality and could expand into regulated professional services onboarding.
• Veriff: Veriff is an identity verification platform offering biometric document checks, AML screening, and KYC automation across regulated industries. It competes with inCase ID for KYC/AML identity checks within the legal services vertical and adjacent regulated sectors.

Broad incumbents

• iManage: iManage is a major document and information management provider for professional services firms, particularly legal, with secure document handling, email management, and collaboration features that overlap with inCase's document and messaging functionality.
• NetDocuments: NetDocuments is a leading cloud-based document and email management platform widely used by law firms, overlapping with inCase's secure document sharing and two-way messaging capabilities as part of a broader legal content management portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/inCasePI
• LinkedInlinkedin.com/company/incase---lavatech-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about inCase