RightTouch
RightTouch is a Japan-based B2B media and customer experience company offering KARTE RightSupport and CS Mag, serving Japanese enterprises seeking to improve customer support operations through the KARTE platform ecosystem.
- Company typePrivate
- Founded2021
- HeadquartersMita, Japan
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What RightTouch does
RightTouch (株式会社RightTouch) is a Japan-based, privately held B2B media and customer experience software company founded in 2021 and headquartered in Mita, Japan. The company operates in the customer support and CX category, with its flagship product KARTE RightSupport positioned as a customer support solution built on or integrated with the KARTE platform (operated by Plaight, Inc.), the well-known Japanese customer experience data platform. RightTouch also publishes CS Mag, a media property providing industry insights, case studies, and tailored solutions content aimed at customer support practitioners in Japan.
The company's business model combines software (KARTE RightSupport) with content/media (CS Mag). KARTE RightSupport functions as a customer support solution that likely serves enterprises seeking to improve support operations, leveraging the KARTE ecosystem for customer data and behavioral signals. CS Mag serves as both a marketing/lead-generation channel and a standalone media brand establishing thought leadership in the Japanese CX/support space. The exact pricing model, contract structure, and customer count are not disclosed in available sources.
RightTouch is venture-backed, having closed a Series 2 equity round of approximately $5.6M on 2025-04-17 from Global Brain Corporation and GMO VenturePartners, with a parallel financing facility from Shoko Chukin Bank. With 51-100 employees, the company remains in early commercial stages. Its strategic positioning is tightly linked to the broader KARTE ecosystem, which provides both a distribution channel to existing KARTE customers and a dependency risk if the parent platform strategy shifts.
RightTouch firmographics
Firmographics- Name
- RightTouch
- Legal name
- 株式会社RightTouch
- Website
- https://righttouch.co.jp
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- RightTouch is a Japan-based B2B media and customer experience company offering KARTE RightSupport and CS Mag, serving Japanese enterprises seeking to improve customer support operations through the KARTE platform ecosystem.
- Ownership category
- akta.pro rank
RightTouch industry classification
Industry- Product category
- Customer Experience Software
- NAICS
- Management Consulting Services (54161), Custom Computer Programming Services (541511)
- SIC
- Services-Help Supply Services (7363), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Procurement Helpdesk & Stakeholder Support (BPAAAJAD)
- akta.pro secondary industries
- Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch) (IMAIALAG), Rights & Licensing Management (Contract, Territory/Window, Royalty) (MPAHALAA)
Keywords
Where RightTouch is headquartered
LocationHeadquarters
- HQ city
- Mita
- HQ country
- Japan
- HQ region
- Asia
Markets served
RightTouch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
RightTouch product offering
Product offeringCore offering
RightTouch provides KARTE RightSupport, a customer support solution built on the KARTE customer experience platform, alongside CS Mag, a media publication offering tailored customer success solutions and insights. The company serves Japanese businesses seeking to improve customer experience outcomes through a combination of software and content resources.
Differentiator
Problem solved
Functional benefit
Products and services
- KARTE RightSupport A customer support solution built on the KARTE customer experience platform, designed to help businesses streamline and improve customer support operations. It is targeted at Japanese businesses that use or are evaluating the KARTE platform.
- CS Mag A media publication by RightTouch that delivers tailored customer success solutions and insights to Japanese businesses seeking to improve customer experience. It functions as a content resource complementing the company's KARTE RightSupport offering.
Companies that use RightTouch
Customer profileIdeal customer profiles1 record
RightTouch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
RightTouch partnerships and signals
Strategic signalRecent moves3 records
Expansion highlights3 records
RightTouch competitors and assessment
Company assessmentBroad incumbents
- Zendesk: Public CX and customer support software company with a Japanese go-to-market. Comparable as an incumbent SaaS provider whose customer support tooling overlaps with RightTouch's RightSupport practice area.
- Medallia: Enterprise customer experience management platform used by large Japanese brands. Comparable as a broad incumbent in the same CX software category, often shortlisted alongside KARTE-led engagements.
- Salesforce Service Cloud: Enterprise CRM and customer service suite widely deployed by Japanese enterprises. Comparable as a broad incumbent whose service cloud competes for the same customer support transformation budgets.
- Genesys: Global cloud customer experience and contact center platform with significant Japanese operations. Comparable as a broad incumbent competing for the same customer support and CX modernization budgets that RightTouch targets.
- Qualtrics: Experience management platform with Japanese enterprise deployments. Comparable as a broad incumbent whose CX tooling overlaps with KARTE-based and customer support practices.
Direct peers
- PLAID Inc. Creator of the KARTE CX platform that RightTouch's RightSupport offering is built on. As both platform vendor and a competing services provider in the Japan CX market, PLAID is the closest comparable for platform-mediated customer experience services.
- Setagaya Kunitachi Co., Ltd. (btrax Japan): Japan-based cross-border digital consulting and CX agency offering customer experience strategy and implementation services for Japanese brands, directly comparable to RightTouch's customer support and CX consulting motion.
Others
- UZABASE / SPEEDA customer experience initiatives: Japanese business media and data platform whose media-plus-services model echoes RightTouch's CS Mag plus RightSupport hybrid. Comparable as an ecosystem participant at the intersection of media, data, and B2B services in Japan.
- Mic-Note / Macnica network of CX integrators: Japan-based technology distributor and solutions integrator with CX and customer support practices. Comparable as an enabling channel participant whose digital solutions overlaps with RightTouch's implementation services.
Emerging players
- Hmcomm Inc. Tokyo-listed company combining AI, IoT and customer service automation for Japanese enterprises. Comparable as an emerging Japan-focused player in technology-enabled customer support services.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat2 records
Key risks5 records
Key highlights4 records
Customer concentration
RightTouch social profiles
Digital presenceRightTouch financial estimates
Financial estimateRevenue estimate
Valuation estimate
RightTouch leadership team
Management profileNumber of profiles
RightTouch funding detail
Funding detailFunding overview
Funding rounds2 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RightTouch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RightTouch
What does RightTouch do?
RightTouch provides KARTE RightSupport, a customer support solution built on the KARTE customer experience platform, alongside CS Mag, a media publication offering tailored customer success solutions and insights. The company serves Japanese businesses seeking to improve customer experience outcomes through a combination of software and content resources.
Is RightTouch a public or private company?
RightTouch is a private company. It is classified as venture growth investor backed and is currently operating.
When was RightTouch founded?
RightTouch was founded in 2021. It employs 51 to 100 people.
Where is RightTouch based?
RightTouch is headquartered in Mita, Japan, in the Asia region.
Who are RightTouch's main competitors?
Broad incumbents on record are Zendesk, Medallia, Salesforce Service Cloud, Genesys and Qualtrics. Direct peers are PLAID Inc. and Setagaya Kunitachi Co., Ltd. (btrax Japan). Others are UZABASE / SPEEDA customer experience initiatives and Mic-Note / Macnica network of CX integrators. Hmcomm Inc. is listed as an emerging player.
Does RightTouch have an API?
No public API is recorded for RightTouch.
What industry is RightTouch in?
RightTouch's product category is Customer Experience Software. Its primary akta.pro industry code is BPAAAJAD, Procurement Helpdesk & Stakeholder Support, with a secondary code of IMAIALAG, Facilities Helpdesk & Service Request Management (FM Call Center/Dispatch). Its NAICS code is 54161 and its SIC code is 7363.