Hmcomm
Hmcomm is a Tokyo-based AI software company (TSE Growth Market ticker 265A) that sells AIST-originated AI voice recognition and acoustic anomaly detection platforms — Voice Contact, Terry2, FAST-D, ZMEETING — to contact centers, manufacturers, infrastructure operators, and government customers in Japan.
- Company typePublic
- Founded2012
- HeadquartersTokyo, Japan
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Hmcomm does
Hmcomm is a Japanese AI software company (founded 2012, IPO on the Tokyo Stock Exchange Growth Market in October 2024 under ticker 265A) that specializes in two technology platforms originating from AIST (National Institute of Advanced Industrial Science and Technology) research transfer: AI voice recognition and AI anomaly sound detection. Its voice platform comprises Voice Contact (AIST-patented AI contact center system with real-time transcription, CRM integration, FAQ surfacing, and generative AI summarization), Terry/Terry2/Terry2 mini (AI voice bots including a generative AI conversational agent), Voice Digest (call recording summarization), and VCRM (automated reporting). Its anomaly detection platform is FAST-D, which combines Fast Fourier Transform spectrogram analysis with machine learning outlier detection to identify abnormal equipment sounds for predictive maintenance across factories, infrastructure, buildings, and airports. Supporting offerings include ZMEETING (AI meeting minutes with multilingual translation) and Hmcomm Xi (AI consulting).
The company monetizes through a mix of subscription SaaS (FAST-D, Voice Contact, Terry, ZMEETING), professional services/Hmcomm Xi consulting, and OEM/licensing (Terry embedded into AI-Tell, VCRM systems, Bukkaku Cloud, Needswell's As Prophetter, and TMJ's Speech Scripter). Go-to-market combines direct enterprise sales, a growing channel of resellers and OEM partners (SB C&S, Needswell, TMJ, Erex, Tsutsumi Electric, Ryoyo Electro, Fuyo General Lease), event participation (CEATEC, AI EXPO, Smart Factory EXPO), and government-led infrastructure programs. Notable enterprise and public-sector customers include Narita International Airport, Moriyama City, Yamagata Prefecture Enterprise Bureau, Toyo Kohan (steel manufacturing), Benesse, TMJ, Secom, and Fracora, with new financial sector engagements via SBI Securities and MILIZE.
Operationally Hmcomm is a lean organization of approximately 40 to 100 employees (51-100 stated headcount; ~40 cited in 2025 JEITA materials) headquartered in Tokyo's Shiba-DAIMON area, reporting an executive team led by founder and CEO Koji Mimamoto alongside a CFO, CTO, Solution & Design Center Head, and outside board director. The company demonstrates active expansion through recent product launches (Terry2, Terry2 mini, ZMEETING Swallow LLM integration, Voice Digest, As Prophetter), Southeast Asian market entry via AMELA Vietnam (November 2025), MLIT regulatory engagement, and infrastructure awards (Jeita Venture Award 2018, NEDO AI Venture Contest 2017 grand prize, IchijBiz Award 2025 ESRI Japan Prize), positioning itself as a specialized acoustic AI vendor for labor-scarce contact center and maintenance operations.
Hmcomm firmographics
Firmographics- Name
- Hmcomm
- Legal name
- Hmcomm株式会社
- Website
- https://hmcom.co.jp
- Company type
- Public
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Hmcomm is a Tokyo-based AI software company (TSE Growth Market ticker 265A) that sells AIST-originated AI voice recognition and acoustic anomaly detection platforms — Voice Contact, Terry2, FAST-D, ZMEETING — to contact centers, manufacturers, infrastructure operators, and government customers in Japan.
- Ownership category
- akta.pro rank
Hmcomm industry classification
Industry- Product category
- AI Speech Recognition and Anomaly Detection Software
- NAICS
- Audio and Video Equipment Manufacturing (334310)
- SIC
- Electronic Computers (3571)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH), Voice Assistants & Voice UI (VUI) (HDAAAFAD), AI/ML Solution Integration & MLOps Enablement (BPAEAAAJ)
Keywords
Where Hmcomm is headquartered
LocationHeadquarters
- HQ city
- Tokyo
- HQ country
- Japan
- HQ region
- Asia
Offices1 record
Markets served
Hmcomm business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription (FAST-D, Voice Contact, Terry, ZMEETING): SaaS subscription model for core AI products. FAST-D is described as a subscription-type platform. Voice Contact, Terry, and ZMEETING operate on recurring subscription plans with monthly/annual billing.
- Professional Services (Hmcomm Xi Consulting): AI consulting and implementation services for enterprise customers including planning, PoC execution, custom AI model development, and on-site consulting engagements.
- OEM/Licensing (Terry embedded products): Revenue from OEM embedding of Terry AI voice bot into third-party products and services, including AI-Tell (Scalacomm), Bukkaku Cloud (property management), and As Prophetter (Needswell).
- Success-based / Performance pricing (Terry): A success-based pricing model for Terry was in development, designed to allow customers to pay based on usage outcomes rather than fixed costs, saving on system maintenance during slow periods.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Quote-based enterprise pricing for Voice Contact, Terry, FAST-D, ZMEETING |
| Outcome Based/ Performance | Pay-as-you-go | Success-based pricing model for Terry (under development) |
Go-to-market motion5 records
Distribution channels7 records
Marketing channels7 records
Hmcomm product offering
Product offeringCore offering
Hmcomm develops and sells AI-based software products for voice recognition and anomaly sound detection, built on patented speech processing technology originated from Japan's National Institute of Advanced Industrial Science and Technology (AIST). Its core offerings include Voice Contact (AI contact center system with real-time transcription and generative AI summarization), Terry/Terry2/Terry2 mini (conversational AI voice agent), FAST-D (anomaly sound detection platform for equipment monitoring), ZMEETING (AI meeting minutes), and Hmcomm Xi (AI consulting services). Products are deployed via SaaS, on-premise, and OEM/embedded licensing for enterprise and government customers.
Product overview
Hmcomm's product portfolio centers on AI-powered voice and audio processing technologies, built on AIST (National Institute of Advanced Industrial Science and Technology) patent-originated speech recognition technology. The portfolio consists of two core technology platforms: (1) Voice AI — encompassing Terry2/Terry2 mini (generative AI conversational voice agent for automated call handling), Voice Contact (AI contact center system with real-time transcription, CRM integration, and generative AI summarization), VCRM (automated CRM reporting), and Voice Digest (post-call recording summarization); and (2) FAST-D (anomaly sound detection platform using spectrogram analysis and machine learning for equipment monitoring and predictive maintenance). Supporting these are ZMEETING (AI meeting minutes solution with speech-to-text and generative AI summarization) and Hmcomm Xi (AI model development consulting). Products are offered as SaaS/cloud, on-premise, and hybrid deployments, with multiple OEM/customized variants for partners including NeedsWell (As Prophetter) and TMJ (TMJ Speech Scripter). The company went public on the Tokyo Stock Exchange Growth Market in October 2024.
Differentiator
Problem solved
Functional benefit
Brands
- Voice Contact: AI-powered contact center solution for call centers, providing speech recognition, CRM integration, and operator assistance.
- Terry
- Terry2
- Terry2 mini
- ZMEETING
- FAST-D
- Voice Digest
- Hmcomm Xi
- As Prophetter
- TMJ Speech Scripter
Products and services
- Voice Contact
Quantifiable outcome
- Per-customer handling time reduced to approximately 1/4 (from ~4 minutes to ~1 minute) in call center deployments
- +4 more outcomes
Companies that use Hmcomm
Customer profileNamed customers10 records
Ideal customer profiles4 records
Hmcomm technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability11 records
Feature12 records
Hmcomm partnerships and signals
Strategic signalPartnerships
18 partnerships are on record, tiered core, standard, minor, flagship and major.
- MILIZEcoreBusiness委托 basic contract signed with MILIZE to build an AI implementation support structure for the financial sector. Hmcomm's AI technologies will be combined with MILIZE's financial system expertise to support AI adoption by financial institutions.
- Works I.D. (ワークスアイディ)standardBusiness alliance for joint sales and joint project formation using Hmcomm's AI operator Terry2 technology and Works I.D.'s customer base. Focus on combining AI technology with Works I.D.'s digital HR and process consulting capabilities.
- AMELA VietnamminorBusiness partnership contract with AMELA Vietnam, an AI company, expanding Hmcomm's reach into Southeast Asian markets through collaboration with a Vietnamese AI technology partner.
- SecondSightminorSecondSight partnered with Hmcomm to apply FAST-D anomaly sound detection AI for LNG vaporization plant equipment monitoring. Night patrol operations partially replaced starting October 2025.
- Vanigans (バニヤンズ)minorBusiness partnership aimed at collaboration starting with Vanigans' consulting services combined with Hmcomm's AI technology solutions.
- SBI SecuritiescoreJoint research agreement on AI agents for financial services. Aims to create new customer experiences in financial services using AI technology, combining Hmcomm's voice AI with SBI Securities' financial market expertise.
- Moriyama City, Shiga PrefecturecorePublic-private partnership project deploying 'Satellite Data x FAST-D Water Leak Detection System.' Selected in Moriyama City's '官民連携プロジェクトサポート事業' (Public-Private Partnership Project Support Program). Combines satellite/geospatial data with acoustic AI for wide-area to pinpoint water leak detection. Won IchijBiz Award 2026 ESRI Japan Prize.
- Needswell (ニーズウェル)coreNeedswell offers 'As Prophetter' AI anomaly sound detection solution as OEM product based on FAST-D. Part of Needswell's Prophetter series targeting manufacturing, energy, and agriculture. Combines Needswell's data analysis expertise with Hmcomm's acoustic AI technology. Service launched July 2025.
- TMJ (Tempstaff Marketing Japan)flagshipTMJ integrates Voice Contact into its 'TMJ Generative Solution' managed service for enterprise clients. 3-year collaboration since 2023 including joint next-generation contact center project. TMJ Speech Scripter OEM product developed based on Voice Contact (2025). Achieved 50% ACW reduction and 105% operator skill improvement.
- Narita International Airport (成田国際空港)flagshipSound-based equipment anomaly detection demonstration experiment using FAST-D monitoring edition. Selected in Narita Airport OPEN INNOVATION PROGRAM 2023. Target application: air conditioning equipment predictive maintenance. Demonstrates AI-based smart maintenance for critical airport infrastructure. Featured in water-related industry press.
- National Institute of Advanced Industrial Science and Technology (AIST / 産業技術総合研究所)flagshipAIST is the technology origin institution for Hmcomm. Company became AIST-originated venture in 2014. Core speech processing patents transferred from AIST. Ongoing R&D collaboration and technology transfer relationship. Hmcomm presented at AIST Startup Pitch events and participated in AIST-organized programs.
- Okamoto Industry (岡本工業)minorJoint development of drill breakage detection system for multi-axis automatic lathes using FAST-D. Demonstrates FAST-D application in precision manufacturing equipment monitoring.
- Toyo Kohan (東洋鋼鈑)standardFAST-D monitoring edition for predictive maintenance of electrical room equipment. Successfully detected simulated fault sounds while correctly ignoring normal sounds (announcements, buzzers). Proof of concept began September 2023, expanded to commercial service.
- Yamagata Prefecture Enterprise Bureau (山形県企業局)majorFAST-D monitoring edition deployed for water supply pump anomaly detection. Real-time remote monitoring replaces monthly manual inspections. Expansion to water pipe leak detection technology underway. Water infrastructure maintenance DX partnership. Featured in Waterworks Industry News.
- Benesse Holdings / Benesse CorporationflagshipCapital and business alliance. Benesse and Hmcomm (with TMJ) launched next-generation contact center project using generative AI. Terry AI adopted for Benesse High School Online service. Won Contact Center Award 2023 Most Excellent Award jointly. Voice Digest first enterprise customer.
- SB C&S (SoftBank Commerce & Service)coreSales distribution partner for ZMEETING AI meeting minutes product since May 2021. SB C&S provides nationwide sales coverage and co-marketing through webinars and events. Partner features Hmcomm products at NVIDIA AI DAYS and other industry events.
- Yaskawa Electric (安川電機)standardJoint development of AI anomaly sound detection for product final inspection. Yaskawa (industrial robot and motion control leader) collaborated with Hmcomm to apply acoustic AI to quality control in manufacturing. Collaboration referenced in multiple press releases as a reference partnership.
- GenesysstandardTechnology partner agreement with Genesys, a global leader in cloud customer experience and contact center solutions. Terry AI voice bot integrated with Genesys platform for enhanced automated customer service capabilities.
Scale indicators8 records
Recent moves9 records
Expansion highlights6 records
Hmcomm competitors and assessment
Company assessmentDirect peers
- PKSHA Technology: Tokyo-listed Japanese AI software company focused on natural language processing and machine learning for enterprise and customer-facing applications. Directly comparable to Hmcomm as a domestic, publicly listed AI vendor of similar size serving Japanese enterprises with NLP/speech-based solutions.
- AI inside: Tokyo-listed Japanese AI company providing OCR, generative AI, and workflow automation products to enterprises and government. Comparable as a small-cap Japanese AI vendor pursuing both private and public sector digital transformation contracts.
- FRONTEO: Tokyo-listed AI company specializing in natural language processing for legal, healthcare, and business intelligence use cases. Comparable to Hmcomm as a Japanese AI vendor leveraging proprietary NLP technology in regulated verticals.
- Augury: Global leader in AI-based machine health and anomaly detection for manufacturing and industrial equipment. Directly comparable to Hmcomm's FAST-D product in the equipment sound-based predictive maintenance category.
- Observe.AI: US-based contact center AI platform providing real-time speech analytics, agent assist, and quality monitoring. Directly comparable to Voice Contact in functionality and target customer (enterprise call centers).
Emerging players
- Empath: Japanese AI startup focused on voice emotion recognition and speech analysis, with overlapping technology stack to Hmcomm's voice AI products. Comparable as a Japan-based voice analytics specialist.
- ABEJA: Japan-based AI company providing machine learning platforms and digital transformation services to retail and manufacturing customers. Comparable in offering AI-driven operational analytics to Japanese enterprises, with overlap to FAST-D's manufacturing use cases.
- Cresta: US-based generative AI platform for contact center agent assistance and real-time coaching. Comparable to Hmcomm's Terry2 and Voice Contact offerings in the emerging contact center generative AI agent category.
Broad incumbents
- Genesys: Global cloud customer experience and contact center platform leader. Comparable as the dominant incumbent in the contact center AI space where Hmcomm's Voice Contact competes, and notably also a technology partner of Hmcomm for Terry integration.
- NTT Data: Major Japanese IT services and systems integrator with a broad contact center and AI consulting practice. Comparable as a large incumbent that bundles speech AI, contact center solutions, and government IT services for Japanese enterprise and public-sector buyers.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Hmcomm social profiles
Digital presenceHmcomm financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hmcomm leadership team
Management profileNumber of profiles
Profiles4 records
Hmcomm funding detail
Funding detailFunding overview
Funding rounds5 records
Investors8 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hmcomm M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hmcomm
What does Hmcomm do?
Hmcomm develops and sells AI-based software products for voice recognition and anomaly sound detection, built on patented speech processing technology originated from Japan's National Institute of Advanced Industrial Science and Technology (AIST). Its core offerings include Voice Contact (AI contact center system with real-time transcription and generative AI summarization), Terry/Terry2/Terry2 mini (conversational AI voice agent), FAST-D (anomaly sound detection platform for equipment monitoring), ZMEETING (AI meeting minutes), and Hmcomm Xi (AI consulting services). Products are deployed via SaaS, on-premise, and OEM/embedded licensing for enterprise and government customers.
Is Hmcomm a public or private company?
Hmcomm is a public company. It is classified as public and is currently operating.
When was Hmcomm founded?
Hmcomm was founded in 2012. It employs 51 to 100 people.
Where is Hmcomm based?
Hmcomm is headquartered in Tokyo, Japan, in the Asia region.
How does Hmcomm make money?
Four revenue lines are on record. Subscription (FAST-D, Voice Contact, Terry, ZMEETING) is the primary driver. The others are professional Services (Hmcomm Xi Consulting), OEM/Licensing (Terry embedded products) and success-based / Performance pricing (Terry).
Who are Hmcomm's main competitors?
Direct peers on record are PKSHA Technology, AI inside, FRONTEO, Augury and Observe.AI. Emerging players are Empath, ABEJA and Cresta. Broad incumbents are Genesys and NTT Data.
Does Hmcomm have an API?
No public API is recorded for Hmcomm.
What industry is Hmcomm in?
Hmcomm's product category is AI Speech Recognition and Anomaly Detection Software. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAH, Audio & Speech Analytics (call analytics, QA, insights). Its NAICS code is 334310 and its SIC code is 3571.