Quivr
Quivr sells an AI-native customer support automation platform built around six specialized AI agents that integrate with Zendesk, Intercom, Freshdesk, and Gorgias plus 2,000+ back-office tools to auto-draft, route, resolve, and act on tickets for B2C e-commerce and mid-market support teams.
- Company typePrivate
- Founded2023
- HeadquartersParis, France
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Quivr does
Quivr is an AI-native customer support automation platform that sells a suite of six specialized AI agents (Kelly for drafting, Michael for executing refunds and account updates, Steven for ticket routing, Joana for engagement/chatbots, Lily for analytics, Dan for knowledge management) to B2C e-commerce and mid-market support teams. The platform integrates natively with the four dominant helpdesks (Zendesk, Intercom, Freshdesk, Gorgias) and connects via MCP/REST/GraphQL/webhooks to 2,000+ back-office systems (Shopify, Stripe, Salesforce, shipping carriers, databases), enabling real-time data retrieval and autonomous action rather than static knowledge-base lookups. A proprietary multi-LLM evaluation engine called Le Juge scores every auto-send candidate with 96.7% precision before human or automated dispatch, and the open-source MegaParse framework handles structured document ingestion.\n\nQuivr monetizes through a €150/month base subscription covering all six agents, plus usage-based fees per agent action (€1.00 per auto-resolved ticket via Michael, €0.50 per used draft via Kelly, €0.03 per tag via Steven; Dan and Lily are free, Joana is custom-priced). The go-to-market is hybrid: PLG self-serve via the Zendesk Marketplace, a website ROI calculator, and free trial, supplemented by founder-led demo booking and direct enterprise sales. The company was founded by Stan Girard in May 2023 as an open-source RAG/knowledge management tool, joined Y Combinator's Winter 2023 batch, and pivoted in February 2025 to focus exclusively on customer support after identifying that two clients using Quivr inside Zendesk were 20x more engaged than others. Prior to that pivot, Quivr had raised a $3.55M seed round in August 2022 (led by Infinity Ventures Crypto) under a different decentralized-identity concept; the current entity has raised approximately $5.25M total and reached €10k MRR within three months of the pivot.
Quivr firmographics
Firmographics- Name
- Quivr
- Legal name
- Quivr
- Website
- https://quivr.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Quivr sells an AI-native customer support automation platform built around six specialized AI agents that integrate with Zendesk, Intercom, Freshdesk, and Gorgias plus 2,000+ back-office tools to auto-draft, route, resolve, and act on tickets for B2C e-commerce and mid-market support teams.
- Ownership category
- akta.pro rank
Quivr industry classification
Industry- Product category
- AI Customer Support Automation
- NAICS
- Computer Systems Design Services (541512)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)
- akta.pro secondary industry
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)
Keywords
Where Quivr is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
Quivr business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Base Subscription + Usage-Based Add-ons: Quivr charges a flat €150/month base subscription that includes all 6 AI agents, custom integrations, premium support, configuration assistance, admin panel access, and ticketing tool app. Additional usage-based fees are charged per agent action taken: €0.03/tag per ticket for Steven (auto-routing), €0.50/used draft for Kelly (draft composer), €1.00/auto-resolved ticket for Michael (action executor). Dan (knowledge manager) and Lily (insight analyzer) are free. Joana (engagement agent) is custom-priced. Subscriptions are billed monthly in advance; usage fees are billed monthly in arrears.
- Usage-Based Ticket Resolution: Customers pay per ticket resolved or actioned. Auto-resolved tickets (Michael) cost €1.00 each. Drafted answers used (Kelly) cost €0.50 each. Ticket tags (Steven) cost €0.03 each. No resolution = no per-ticket charge. This creates a consumption-based upsell layer on top of the base subscription, aligning cost to value delivered.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Base Subscription - all 6 AI agents included |
| Unit Pricing | Monthly | Michael Action Executor - per auto-resolved ticket |
| Unit Pricing | Monthly | Kelly Draft Composer - per used drafted answer |
| Unit Pricing | Monthly | Steven Ticket Router - per tag per ticket |
| Freemium | Monthly | Dan Knowledge Manager - free |
| Freemium | Monthly | Lily Insight Analyzer - free |
| Other | Monthly | Joana Engagement Agent - custom pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels9 records
Quivr product offering
Product offeringCore offering
Quivr provides an AI-powered customer support automation platform that deploys six specialized AI agents to handle customer interactions across multiple channels. The platform enables businesses to automate ticket resolution, customer onboarding, outbound sales, and voice support by integrating with knowledge bases and existing support tools. It offers a subscription-based model with a base fee plus usage-based pricing for agent actions.
Product overview
Quivr is an AI-powered customer support automation platform built around six specialized AI agents that work 24/7. The platform centers on the Quivr AI Customer Support Platform as its core product, enhanced by specialized agents: Kelly (Draft Composer) for response drafting, Michael (Action Executor) for processing refunds and account updates, Steven (Ticket Router) for automatic categorization, Joana (Engagement Agent) for chatbots and conversion, Lily (Insight Analyzer) for analytics, and Dan (Knowledge Manager) for documentation accuracy. Supporting infrastructure includes Le Juge (evaluation engine for ticket scoring), Knowledge Management System (KMS) for unified knowledge organization, and Admin Panel for customization. The company also maintains open-source products: MegaParse (document parsing) and Quivr Core (retrieval system). Quivr integrates natively with major ticketing systems (Zendesk, Intercom, Freshdesk, Gorgias), e-commerce platforms (Shopify, WooCommerce, Magento), CRMs (Salesforce, HubSpot), shipping providers (DHL, UPS, FedEx), payment processors (Stripe, PayPal), and knowledge tools (Notion, Confluence, Google Drive, Dropbox), enabling real-time data access and automatic action execution. Pricing is usage-based with a €150/month base subscription.
Differentiator
Problem solved
Functional benefit
Brands
- Megaparse: Open-source document parsing framework for context extraction from unstructured data. Robust tool for parsing and extracting meaningful context from PDF, Docx, PPTX, TXT, and EPUB files. Part of the company's deep tech components that were separated into open-source repositories.
- Quivr Core
- Le Juge
- Quivr Enterprise
- Quivr AI Agents
Products and services
- Quivr AI Customer Support Platform An AI-powered customer support automation platform that deploys six specialized AI agents to handle end-to-end customer interactions including ticket resolution, customer onboarding, outbound sales, and voice support. Designed for businesses with customer support operations seeking to automate and scale their support capacity.
- Quivr Core An open-source Retrieval-Augmented Generation (RAG) framework that serves as the foundational technology for building AI applications with knowledge base integration. Used by AI developers and engineering teams to build custom AI-powered applications.
- MegaParse An open-source document parser designed to process and extract content from various document formats for use in AI applications. Used by developers building AI-powered document processing and knowledge management systems.
Quantifiable outcome
- 2.8M+ tickets handled autonomously
- +10 more outcomes
Companies that use Quivr
Customer profileNamed customers12 records
Segments3 records
Ideal customer profiles2 records
Quivr technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration56 records
AI capability11 records
Feature6 records
Quivr partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and major.
- ZendeskcorePrimary integration partner. Quivr installs directly into Zendesk in 5 minutes via API key. Ingests historical tickets, generates AI response drafts within the Zendesk interface, and can auto-send responses. Available on Zendesk Marketplace. One of the primary customer acquisition channels.
- IntercommajorIntegration partner for customer support automation. Quivr connects to Intercom to generate AI response drafts and auto-resolve tickets within the Intercom interface.
- FreshdeskmajorIntegration partner. Quivr generates AI response drafts and handles ticket automation within the Freshdesk platform.
- GorgiasmajorIntegration partner for AI-powered customer support automation. Quivr connects to Gorgias platform for ticket handling and response generation.
- ShopifymajorE-commerce platform integration. Quivr connects to Shopify to access real-time order status, customer profiles, and product data for accurate, live ticket responses (e.g., 'Where is my order?'). Enables autonomous actions like delivery phone number updates and shipping notifications.
- StripemajorPayment platform integration. Quivr connects to Stripe for real-time transaction data, enabling automatic refund processing, payment status lookups, and invoice information retrieval during ticket resolution.
- SalesforcemajorCRM integration. Quivr accesses customer profiles, history, and account data from Salesforce to provide context-aware responses during ticket resolution.
Scale indicators12 records
Recent moves6 records
Expansion highlights6 records
Quivr competitors and assessment
Company assessmentBroad incumbents
- Intercom Fin: Incumbent conversational support platform with its own Fin AI agent for autonomous resolution. Competes on overlapping use cases and could squeeze Quivr's Intercom-integration channel via native features.
- Salesforce (Einstein / Agentforce): Enterprise CRM and service-cloud incumbent with Einstein/Agentforce AI agents for service automation. Competes for the same enterprise CX budget with deep CRM data access that Quivr accesses only via integration.
- Freshworks (Freddy AI): Incumbent helpdesk vendor (Freshdesk) with Freddy AI for ticket summarization, auto-reply and assistance. Competes in the same mid-market support automation segment and is one of Quivr's listed integration partners.
- Kustomer: AI-powered CRM and customer service platform (now part of Meta) with automation and conversational AI for consumer brands. Overlaps with Quivr in e-commerce CX and competes for the same Shopify-anchored accounts.
- Zendesk AI: Incumbent helpdesk platform with native AI features (macro suggestions, auto-replies, intelligent routing) that Quivr directly attacks on price and accuracy. Owns the marketplace, the customer base, and the data layer Quivr depends on.
Direct peers
- Ada: AI-powered customer service automation platform serving consumer brands and e-commerce with autonomous resolution agents. Comparable in target vertical, agent architecture, and integration with helpdesk/CRM systems.
- Decagon: AI customer support automation platform focused on e-commerce and consumer brands with agentic AI workflows. Closest direct competitor to Quivr, targeting the same Zendesk-shopify buyer with similar per-resolution economics.
- Forethought: AI customer support platform offering triage, routing, and agent-assist features on top of Zendesk/Intercom/Salesforce. Overlaps with Quivr's Steven routing and Kelly drafting agents and targets the same mid-market CX buyer.
- Netomi: AI customer support platform automating ticket resolution across email, chat and social channels for retail, travel and financial services. Comparable in autonomous-resolution value prop and helpdesk integration model.
- Sierra AI: Agentic AI platform for customer experience with autonomous resolution across consumer brands. Competes head-to-head with Quivr's Michael action-executor and Kelly draft-composer agents at the enterprise tier.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Quivr social profiles
Digital presenceQuivr compliance and trust
Trust signalCompliance3 records
Quivr financial estimates
Financial estimateRevenue estimate
Valuation estimate
Quivr leadership team
Management profileNumber of profiles
Profiles3 records
Quivr funding detail
Funding detailFunding overview
Funding rounds1 record
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Quivr M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Quivr
What does Quivr do?
Quivr provides an AI-powered customer support automation platform that deploys six specialized AI agents to handle customer interactions across multiple channels. The platform enables businesses to automate ticket resolution, customer onboarding, outbound sales, and voice support by integrating with knowledge bases and existing support tools. It offers a subscription-based model with a base fee plus usage-based pricing for agent actions.
Is Quivr a public or private company?
Quivr is a private company. It is classified as venture growth investor backed and is currently operating.
When was Quivr founded?
Quivr was founded in 2023. It employs 1 to 10 people.
Where is Quivr based?
Quivr is headquartered in Paris, France, in the Europe region.
How does Quivr make money?
Two revenue lines are on record. Base Subscription + Usage-Based Add-ons are the primary driver. The others are usage-Based Ticket Resolution.
Who are Quivr's main competitors?
Broad incumbents on record are Intercom Fin, Salesforce (Einstein / Agentforce), Freshworks (Freddy AI), Kustomer and Zendesk AI. Direct peers are Ada, Decagon, Forethought, Netomi and Sierra AI.
Does Quivr have an API?
Yes. Quivr offers API access via REST, GraphQL, and webhooks for connecting to any system. The platform supports MCP (Model Context Protocol) for integrations. Custom integrations can be built in days. No specific documentation URL or SDK mentioned in the sources.
What industry is Quivr in?
Quivr's product category is AI Customer Support Automation. Its primary akta.pro industry code is EDABACAO, AI & Automation in Customer Service (Chatbots, Agent Assist), with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 541512 and its SIC code is 7372.