Netomi
Netomi provides an enterprise agentic AI platform for customer experience, combining autonomous and human-in-the-loop agents with embedded governance. It serves Fortune 500 customers across aviation, insurance, banking, media, hospitality, and retail through direct sales and Accenture, Adobe, and Microsoft distribution channels.
- Company typePrivate
- Founded2015
- HeadquartersSan Mateo, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What Netomi does
Netomi provides an enterprise agentic AI platform for customer experience, serving Fortune 500 customers across aviation, insurance, banking, media, sports, hospitality, retail, and technology distribution. Named customers include Delta Air Lines, United Airlines, MetLife, DraftKings, MGM Resorts, ESPN+, the NBA, Paramount, Coach, Virgin Voyages, ATB Financial, SKIMS, Stitch Fix, Scandinavian Airlines, Equinox, and Ingram Micro. The platform is offered as a unified Agentic OS composed of named modules: Autopilot (fully autonomous AI agents that resolve interactions end-to-end), Co-Pilot (human-in-the-loop AI assistance for live agents), Brand Telemetry/Agentic Insights (observability and optimization), Agentic Studio (no-code lifecycle management), the Agentic OS architecture itself (governance, orchestration, interaction, and operational agent layers), and Governance & Trust (embedded compliance and safety controls).
The underlying technology combines proprietary orchestration and governance layers with multi-model support: Knowledge Agents retrieve over RAG and Graph RAG, Action Agents orchestrate multi-step transactions across enterprise systems (Salesforce, ServiceNow, Genesys, NICE, Five9, Amazon Connect, LivePerson, Cisco, Microsoft Dynamics 365, SharePoint, Confluence), and the central Orchestrator sequences tasks, routes between agents, and handles escalation and agent-to-agent (A2A) coordination. The platform supports Bring Your Own Model (BYOM) across OpenAI, Anthropic, Google, NVIDIA, Cohere, and Netomi Private Models, with Model Context Protocol (MCP) and headless API deployment. Compliance posture is enterprise-grade (SOC 2 Type II, ISO 27001, HIPAA, PCI DSS, GDPR, CCPA, PDPA), and disclosed infrastructure reaches 40,000 concurrent customer requests per second for DraftKings.
Netomi generates revenue through enterprise SaaS subscriptions with custom quote-based pricing on multi-year contracts, supplemented by professional services for forward deployment, agentic engineering, and prompt engineering. Go-to-market combines direct enterprise field sales with strategic distribution alliances (Accenture for global enterprise deployment, Adobe Brand Concierge ecosystem, Microsoft Azure/Marketplace, IBM watsonx Orchestrate) and integrations with major contact center and CRM platforms. The company is privately held and venture-backed, founded in 2015 by Puneet Mehta (formerly msg.ai), headquartered in San Mateo, California, with offices in New York, Toronto, and Gurugram, India, and has raised approximately $168 million in cumulative funding, including a $110 million Series C in April 2026 led by Accenture Ventures.
Netomi firmographics
Firmographics- Name
- Netomi
- Legal name
- Netomi, Inc.
- Website
- https://netomi.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- Netomi provides an enterprise agentic AI platform for customer experience, combining autonomous and human-in-the-loop agents with embedded governance. It serves Fortune 500 customers across aviation, insurance, banking, media, hospitality, and retail through direct sales and Accenture, Adobe, and Microsoft distribution channels.
- Ownership category
- akta.pro rank
Netomi industry classification
Industry- Product category
- Enterprise Customer Experience AI / Agentic AI Platform
- NAICS
- Computer Systems Design Services (541512), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Intelligent Document Processing (IDP) & OCR Automation (HDAEAHAC), Enterprise PaaS (App Runtime & Managed Application Platforms) (HDAEAKAB)
Keywords
Where Netomi is headquartered
LocationHeadquarters
- HQ city
- San Mateo
- HQ country
- United States
- HQ region
- North America
Offices5 records
Markets served
Netomi business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- Enterprise SaaS Subscription: Recurring enterprise software contracts with custom pricing; pricing not publicly disclosed, with Cybernews noting 'custom enterprise quotes' across the customer service AI chatbot category. Customers are large enterprises (Fortune 500) with multi-year deployments across travel, hospitality, insurance, banking, retail, media, and telecom.
- Professional Services / Deployment: Includes Global Services & Delivery organization with forward deployment engineering, agentic engineers, L2 support engineers, and prompt engineers to deploy and maintain enterprise AI agents. Roles indicate professional services revenue stream alongside platform subscriptions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | — | Custom enterprise quote-based pricing |
Go-to-market motion4 records
Distribution channels6 records
Marketing channels9 records
Netomi product offering
Product offeringCore offering
Netomi provides a fully managed, production-ready agentic AI platform that autonomously resolves enterprise customer service interactions across voice, chat, email, SMS, social, MCP, and headless API channels. The platform combines Knowledge Agents for retrieval, Action Agents for transaction orchestration, a central Orchestrator for task planning, and embedded governance modules, and is sold as a SaaS solution to Fortune 500 enterprises via custom multi-year contracts.
Product overview
Netomi offers a single unified agentic AI platform for enterprise customer experience, composed of named modules: Autopilot (Fully Autonomous) for end-to-end AI-driven resolution, Co-Pilot (Human in the Loop) for AI-assisting human agents, Brand Telemetry (Agentic Insights) for observability and optimization, Agentic Studio for no-code agent lifecycle management, Netomi Agentic OS (Architecture) for the underlying orchestration and governance layers, and Governance & Trust for embedded compliance and security. The platform supports omnichannel deployment (web chat, voice, email, SMS, social, MCP, API/headless) with native integrations into Salesforce, ServiceNow, Genesys, NICE, Five9, Amazon Connect, LivePerson, Cisco, Microsoft Dynamics 365, SharePoint, Confluence, and IBM watsonx Orchestrate, with BYOM support for OpenAI, Anthropic, Google, NVIDIA, and Cohere models.
Differentiator
Problem solved
Functional benefit
Brands
- Netomi Autopilot: Fully Autonomous product offering — AI agents that handle customer interactions end-to-end across chat, email, voice, SMS, and social channels without human intervention.
- Netomi Co-Pilot
- Netomi Agentic Insights
- Netomi Agentic Studio
Products and services
- Netomi Agentic AI Platform A fully managed, production-ready agentic AI platform for enterprise customer experience that unifies Autopilot, Co-Pilot, Agentic Insights, Agentic Studio, the Agentic OS architecture, and Governance & Trust modules, deployed across chat, voice, email, SMS, social, MCP, and headless APIs for Fortune 500 enterprises.
- Autopilot (Fully Autonomous)
Companies that use Netomi
Customer profileNamed customers17 records
Segments6 records
Ideal customer profiles1 record
Netomi technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability15 records
Feature8 records
Netomi partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered flagship and core.
- MicrosoftflagshipStrategic partnership integrating Netomi's governed Agentic AI platform with Microsoft Azure Kubernetes Service, deeper integration into Microsoft Dynamics 365 (including pre-emptive agent assist), and availability through the Microsoft Marketplace. Continuous knowledge alignment via SharePoint.
- OpenAIflagshipNetomi uses AI models from OpenAI (including GPT-4.1 for rapid tool use and GPT-5.2 for multi-step reasoning). OpenAI published a case study calling Netomi 'the blueprint for enterprise AI.' Collaboration with DraftKings demonstrated scaling intelligence across enterprise.
- AnthropicflagshipNetomi uses AI models from Anthropic alongside OpenAI and Google to enhance customer service for major clients.
- GoogleflagshipNetomi uses AI models from Google alongside OpenAI and Anthropic to power agentic AI capabilities.
- IBMcoreNetomi is part of IBM's watsonx Orchestrate Agent Catalog, bringing enterprise-grade AI agents to IBM's ecosystem.
- SalesforceflagshipCo-Pilot integrates directly within Salesforce Service Cloud as a native integration. Knowledge Agents pull from Salesforce CRM as a knowledge source.
- GenesyscoreCo-Pilot integrates directly within Genesys as a native integration, allowing agents to use Netomi intelligence without switching tools.
- LivePersoncoreCo-Pilot integrates directly within LivePerson as a native agent desk integration.
- Five9coreCo-Pilot integrates directly within Five9 as a native agent desk integration.
- NICEcoreCo-Pilot integrates directly within NICE as a native agent desk integration.
- ServiceNowcoreCo-Pilot integrates directly within ServiceNow as a native agent desk integration.
- Amazon ConnectcoreCo-Pilot integrates directly within Amazon Connect as a native agent desk integration.
- CiscocoreListed as a Contact Center & Agent Desk integration partner on the platform overview.
- NVIDIAcoreListed as a model integration partner supporting BYOM (Bring Your Own Model) capabilities.
- AdobeflagshipFeatured as partner in Adobe's expanded partner ecosystem announced at Adobe Summit 2026, embedding Netomi into Adobe CX Enterprise and Adobe Brand Concierge agentic ecosystem for customer experience orchestration.
- AccentureflagshipGlobal alliance with Accenture to deploy Netomi's agentic AI platform across Accenture's enterprise client ecosystem. Accenture will embed Netomi's no-code AI agent orchestration platform into its consulting and implementation workflows.
Scale indicators11 records
Recent moves7 records
Expansion highlights6 records
Netomi competitors and assessment
Company assessmentDirect peers
- Ada: Ada is an AI-powered customer service automation platform serving enterprise brands with autonomous agents and agent-assist tooling. Directly comparable to Netomi's Autopilot and Co-Pilot modules across the same Fortune 500-style enterprise buyer.
- Decagon: Decagon provides enterprise AI agents for customer support with multi-agent reasoning, deep CRM integrations, and a focus on large enterprise deployments. Closely comparable product, GTM motion, and buyer profile to Netomi.
- Forethought: Forethought builds AI agents (Triage, Autoflows, Spotlight) for enterprise customer support, with generative and agentic capabilities. Direct peer in agentic customer service automation for enterprise CX.
- Sierra: Sierra develops enterprise AI agents for customer experience with strong governance and brand-safety positioning, founded by Bret Taylor. Closely comparable agentic CX product, target buyer (large enterprises), and governance-first narrative.
- Cognigy: Cognigy provides an enterprise conversational and agentic AI platform for customer service automation across voice and digital channels. Comparable in enterprise deployment scale, omnichannel coverage, and contact-center integrations.
- Kore.ai: Kore.ai offers an enterprise conversational AI and agent platform (Agent Platform, SmartAssist) targeting large enterprises with omnichannel and contact-center integrations. Comparable product scope and enterprise buyer.
- Aisera: Aisera delivers an AI agent platform for enterprise service desks and customer support with generative and agentic AI capabilities. Comparable in autonomous-agent positioning and enterprise ITSM/CX use cases.
- Yellow.ai: Yellow.ai provides a multi-LLM agentic AI platform for enterprise customer service and CX automation across chat and voice. Comparable BYOM, omnichannel, and enterprise deployment model.
Broad incumbents
- Intercom: Intercom's Fin AI agent plus the broader customer service platform compete across SMB and mid-market with Netomi's enterprise buyer. Comparable in agentic customer-service product surface, though Intercom typically skews down-market from Netomi's F500 vertical.
- Salesforce (Agentforce / Einstein): Salesforce Agentforce and Einstein embed native agentic AI across Service Cloud, the same environment Netomi integrates with. Represents both a partner surface and a direct competitive threat from the underlying CRM/agent desk incumbent.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Netomi social profiles
Digital presenceNetomi compliance and trust
Trust signalCompliance7 records
Netomi financial estimates
Financial estimateRevenue estimate
Valuation estimate
Netomi leadership team
Management profileNumber of profiles
Profiles2 records
Netomi subsidiaries and ownership
Company hierarchySubsidiaries1 record
Netomi funding detail
Funding detailFunding overview
Funding rounds8 records
Investors23 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Netomi M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Netomi
What does Netomi do?
Netomi provides a fully managed, production-ready agentic AI platform that autonomously resolves enterprise customer service interactions across voice, chat, email, SMS, social, MCP, and headless API channels. The platform combines Knowledge Agents for retrieval, Action Agents for transaction orchestration, a central Orchestrator for task planning, and embedded governance modules, and is sold as a SaaS solution to Fortune 500 enterprises via custom multi-year contracts.
Is Netomi a public or private company?
Netomi is a private company. It is classified as venture growth investor backed and is currently operating.
When was Netomi founded?
Netomi was founded in 2015. It employs 251 to 500 people.
Where is Netomi based?
Netomi is headquartered in San Mateo, United States, in the North America region.
How does Netomi make money?
Two revenue lines are on record. Enterprise SaaS Subscription is the primary driver. The others are professional Services / Deployment.
Who are Netomi's main competitors?
Direct peers on record are Ada, Decagon, Forethought, Sierra, Cognigy, Kore.ai, Aisera and Yellow.ai. Broad incumbents are Intercom and Salesforce (Agentforce / Einstein).
Does Netomi have an API?
Yes. Netomi exposes a headless API channel and per-integration APIs enabling customers to deploy AI agents and connect to business systems. The Agentic Studio allows adding API integrations to look up order status, rebook flights, fetch loyalty status, and read/write to Salesforce cases, with MCP (Model Context Protocol) server support. The platform is also accessible via the Microsoft Marketplace and IBM watsonx Orchestrate Agent Catalog.
What industry is Netomi in?
Netomi's product category is Enterprise Customer Experience AI / Agentic AI Platform. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAEANAA, End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management). Its NAICS code is 541512 and its SIC code is 7372.