Empath

What Empath does

Empath (legal entity Empath Cyber, Inc.) is a Tampa/Lutz, Florida-based SaaS company founded in 2022 that operates a learning and accountability platform purpose-built for Managed Service Providers (MSPs). The platform delivers role-based learning pathways mapped to MSP functions (Helpdesk Tier 1, Service Manager, Account Manager, vCIO, Project Delivery, Cybersecurity Fundamentals, New Hire Onboarding), backed by a library of 100+ Navigator-led courses authored by active MSP operators rather than generic instructors. Supporting features include the Empath Recorder for in-browser SOP capture, Knowledge Checks for retention validation, a What's Next guided view, and integrations with ConnectWise PSA, Microsoft Azure AD (via Frontegg), VIPRE Inspired eLearning, Kaseya, and Microsoft Learn.

The product is hosted on AWS (US-EAST-1) inside a VPC with private/public subnet architecture, with CI/CD via GitHub including automated testing and security scanning. Empath earns revenue through per-seat subscription licensing on monthly, annual, or multi-year terms with auto-renewal, distributed via a hybrid go-to-market that combines a 14-day self-serve free trial (PLG) with personalized 1-on-1 demos handled by named Territory Managers. Marketing is content-driven through a blog, weekly newsletter, virtual events (The Accidental Learning Manager, Service Manager Cohort, Herd Meetups), and co-marketing with Navigator partners across LinkedIn, Facebook, Instagram, and YouTube.

The company has grown from approximately 10 to more than 20 employees in one year, tripled its active user base, and closed a $2M seed round in January 2025. Co-founders Wes Spencer (CEO), Kyle Christensen, and Alex lead the company alongside a Chief Product Officer (Michael Riggs), Director of Engineering (Chris Long), and an Advisory Council that includes ScalePad CEO Chris Day, Huntress VP of Sales Andrew Kaiser, and CyberFOX CRO Adam Slutskin.

Name

Empath

Legal name

Empath Cyber, Inc.

Website

https://empathmsp.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Empath is a Tampa-based SaaS company that provides a learning and accountability platform built specifically for Managed Service Providers, delivering role-based training pathways, 100+ expert-authored courses, and PSA integrations to reduce MSP onboarding time and employee turnover.

Ownership category

akta.pro rank

Product category

Workforce Learning Platform for Managed Service Providers

NAICS

Professional and Management Development Training (611430), Computer Training (611420), Educational Support Services (6117)

SIC

Services-Educational Services (8200), Services-Prepackaged Software (7372)

akta.pro primary industry

Course Bundle Subscriptions & Learning Membership Marketplaces (EDAFAIAI)

akta.pro secondary industries

Infrastructure, Networking & Systems Administration Training (BPAEANAJ), Cloud & SaaS Security Awareness (e.g., M365/Google Workspace) (EDABAGAG)

Keywords

• MSP learning platform
• Workforce training software
• Learning management system
• Employee onboarding software
• Role-based training pathways

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription Licensing (Per-Seat): Fees are calculated on a per-authorized-user license (per seat) basis as set forth in the applicable Order. Recurring subscription terms can be monthly, annual, or multi-year. Orders auto-renew for successive terms of equal length unless the Partner opts out within the specified window. Additional seats can be added mid-term and are billed at the per-seat rate, prorated for the remainder of the billing cycle.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

Empath sells a cloud-based learning and accountability SaaS platform purpose-built for Managed Service Providers. The platform delivers role-based training pathways, a 100+ course Navigator-led catalog authored by active MSP operators, in-app SOP recording via the Empath Recorder, knowledge checks, real-time progress tracking, and PSA integrations that tie training directly to daily service work for MSPs.

Product overview

Empath is a unified learning and accountability platform built specifically for Managed Service Providers (MSPs). The core product combines a role-based learning management system with content creation tools, featuring pre-built Learning Pathways (such as Helpdesk Tier 1, Service Manager, Account Manager, vCIO, and New Hire Onboarding), 100+ Navigator-led courses authored by active MSP industry leaders, and the Empath Recorder for capturing internal SOPs. The platform integrates with PSA tools (including ConnectWise PSA), Microsoft 365, and vendor training providers (VIPRE, Kaseya, Microsoft Learn). Additional features include Knowledge Checks for retention validation, a What’s Next guided view, and community programs like the Accidental Learning Manager livestream series and Service Manager Cohort peer sessions.

Differentiator

Problem solved

Functional benefit

Products and services

• Empath MSP Learning Platform A unified cloud-based SaaS learning and accountability platform built specifically for Managed Service Providers (MSPs), providing role-based training pathways, course management, real-time progress tracking, content creation tools, and integrations with PSA tools and Microsoft 365 to streamline onboarding and ongoing employee development.
• Learning Pathways Pre-built, role-based curricula that guide MSP employees through step-by-step training for specific MSP roles such as T1 technicians, Service Managers, Account Managers, vCIOs, and New Hire Onboarding, replacing unstructured learning libraries with structured progression that cascades accountability from pathway level down to individual components.
• Empath Navigator Course Catalog A library of more than 100 MSP-focused Navigator-led training courses covering topics such as Helpdesk Tier 1, Account Manager, Project Delivery Basics, Cybersecurity Fundamentals, vCIO strategy, service delivery, project profitability, cybersecurity sales, and MSP employee onboarding. New content is added regularly.

Quantifiable outcome

• 3x better knowledge retention with real-world MSP scenarios
• +2 more outcomes

Named customers6 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature6 records

Partnerships

Three partnerships are on record, tiered core and minor.

• VIPREcoreTechnology or Integration · 1 March 2026VIPRE's Inspired eLearning catalog is integrated into the Empath platform as training content. This gives MSPs access to VIPRE's security-focused training materials directly within their Empath learning environment, enriching the platform's cybersecurity content library.
• ConnectWise PSAcoreTechnology or IntegrationIntegration enables automatic generation of training tickets for assigned Empath courses and syncs time spent on learning back into ConnectWise PSA. Training sits alongside service work in the same system used to manage operations rather than existing as a separate portal.
• Barracuda NetworksminorGTM or Marketing PartnerEmpath co-founder Wes Spencer is a featured speaker at Barracuda's Global MSP Day 2026 virtual event (June 10, 2026). The event covers themes of responsible AI adoption, cyber risk communication, and platform consolidation for MSPs.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Trainual: Trainual is a playbook and training platform for SMBs and franchises, with role-based learning paths, SOP documentation, and accountability tracking. It is the closest direct competitor to Empath's role-based pathway + internal content capture model, though Trainual serves a broader SMB audience rather than the MSP-specific vertical.
• LearnUpon: LearnUpon is an LMS focused on training external customers, partners, and employees with branded portals and certification paths. It is comparable to Empath on learning management fundamentals and per-seat licensing, though without the MSP vertical focus.
• TalentLMS: TalentLMS is a cloud LMS offering course authoring, role-based paths, and integrations aimed at SMBs. It competes with Empath on course delivery and learning pathway structure but lacks Empath's MSP-specific Navigator content and PSA integrations.
• Workramp: Workramp is an all-in-one training, onboarding, and certification platform used by B2B SaaS and services companies. It overlaps with Empath on structured onboarding, role-based learning paths, and progress tracking, but is not specialized for the MSP channel.

Broad incumbents

• Lessonly by Seismic: Lessonly (acquired by Seismic) is a training and coaching platform focused on sales and customer-facing teams. It competes with Empath's sales training and soft-skills content but as part of Seismic's broader revenue enablement suite rather than a vertical-specific MSP solution.
• Skilljar: Skilljar is a customer and partner training platform built on top of Salesforce, with a focus on external training monetization. While its LMS functionality overlaps with Empath, its primary use case is customer/partner enablement rather than internal employee development.
• Kaseya (Kaseya University / IT Glue training): Kaseya is a major MSP platform vendor offering RMM, PSA, and IT documentation alongside its own training and certification programs. As a current Empath content integration partner, it represents an incumbent alternative for vendor-aligned MSP training.
• ConnectWise (University / IT Nation Training): ConnectWise is the dominant PSA/RMM vendor for MSPs and operates its own training programs (IT Nation, ConnectWise University). It is both an integration partner and a strategic threat: it could expand native training to compete with Empath's MSP-specific learning pathways.

Emerging players

• Robin Robins MSP Marketing: Robin Robins is a sales and marketing training provider specifically for MSPs and IT service companies, including sales systems, scripts, and peer-group training. It is a comparable MSP-vertical training brand, though content is delivered via live events and mastermind groups rather than a SaaS LMS.
• Axonify: Axonify is a frontline employee training platform using microlearning and reinforcement. It overlaps with Empath on short, focused learning modules but targets retail and frontline workforces rather than IT services roles.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@empathmsp
• Facebookfacebook.com/empathmsp
• LinkedInlinkedin.com/company/empathmsp

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Empath