SOS Accessoire
SOS Accessoire is a French e-commerce company founded in 2008 that sells spare parts for household appliances across France, Germany, Italy, and the UK. It serves DIY consumers and professional repair technicians with parts, tutorials, and video-assisted repair services spanning 11+ appliance categories.
- Company typePrivate
- Founded2008
- HeadquartersLa Verrière, France
- Headcount51–100
- GTM typeB2C
- OfferingDigital Commerce or Content
What SOS Accessoire does
SOS Accessoire is a French e-commerce company founded in 2008 that specializes in selling spare parts for household appliances across four European markets: France, Germany, Italy, and the United Kingdom. The company operates localized e-commerce storefronts on country-specific domains (sos-accessoire.com, sos-zubehoer.de, sos-ricambi.it, sos-parts.com) and serves primarily individual DIY consumers seeking to repair rather than replace broken household appliances, with a secondary customer base of professional repair technicians and small repair businesses. The catalog spans more than eleven appliance categories — including washing machines, dishwashers, dryers, microwaves, ovens, range hoods, refrigerators, air conditioners, vacuums, coffee machines, and small kitchen appliances — with unit prices ranging from €3.90 to €133.90 and free delivery on orders over €49.
The platform is built around an appliance model-to-part search engine that allows customers to identify compatible replacement parts by brand, category, and appliance model. SOS Accessoire differentiates through a content-driven commerce model: the Virtual Repair Workshop (atelier.sos-accessoire.com) provides tutorials, video diagnostics, and DIY repair guides; free video consultation connects customers with expert technicians; and an in-home technician intervention service extends the offering into repair-as-a-service. Operations are supported by a warehouse and shipping site in Maurepas, France, enabling 24h shipping and 30-day free returns.
The business model is primarily transactional e-commerce: direct-to-consumer parts sales on a pay-as-you-go basis, with the in-home repair service as a secondary revenue stream. The company reports that its parts have been used to repair more than four million appliances and that 150,000 tonnes of electronic waste have been avoided through customer repairs, with average customer savings of approximately €150 per repair versus replacement. The company has raised approximately $13 million across two funding rounds (2015 and 2021) and acquired the regional repair specialist Ména Isère Service in April 2023. Leadership comprises CEO Olivier de Montlivault. The company is privately held and operates exclusively online with no physical retail footprint.
SOS Accessoire firmographics
Firmographics- Name
- SOS Accessoire
- Legal name
- SOS ACCESSOIRE
- Website
- https://sos-accessoire.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- SOS Accessoire is a French e-commerce company founded in 2008 that sells spare parts for household appliances across France, Germany, Italy, and the UK. It serves DIY consumers and professional repair technicians with parts, tutorials, and video-assisted repair services spanning 11+ appliance categories.
- Ownership category
- akta.pro rank
SOS Accessoire industry classification
Industry- Product category
- Household Appliance Spare Parts E-commerce
- NAICS
- Appliance Repair and Maintenance (811412)
- SIC
- Retail-Auto & Home Supply Stores (5531)
- akta.pro primary industry
- Appliance Parts Replacement (Belts, Hoses, Switches, Heating Elements) (HSAGANAM)
- akta.pro secondary industry
- Appliance Diagnosis, Troubleshooting & Safety Inspection (HSAGANAO)
Keywords
Where SOS Accessoire is headquartered
LocationHeadquarters
- HQ city
- La Verrière
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
SOS Accessoire business model
Business model- GTM type
- B2C
- Offering type
- Digital Commerce or Content
- Cost components
- Supply Chain, Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Spare Parts E-commerce: Direct-to-consumer online sales of replacement parts for household appliances. Customers purchase individual parts at listed prices with per-transaction pricing.
- Repair Services: At-home repair services where technicians intervene at customer locations to repair appliances
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Per-part pricing with free shipping threshold |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
SOS Accessoire product offering
Product offeringCore offering
SOS Accessoire sells replacement parts and accessories for household appliances — washing machines, dishwashers, dryers, ovens and cookers, microwaves, range hoods, refrigerators and freezers, air conditioners, vacuum cleaners, coffee machines, and small kitchen appliances — through country-specific e-commerce sites in France, Germany, Italy, and the UK. The core offering combines an appliance model-to-part catalog search, a DIY tutorial platform, diagnostic tools, free video technician consultations, and an optional in-home technician repair service for customers who cannot repair themselves.
Product overview
SOS Accessoire operates an e-commerce platform selling spare parts and accessories for household appliances. The company offers thousands of replacement parts across major appliance categories including washing machines, dishwashers, dryers, ovens, refrigerators, air conditioners, and small kitchen appliances. The product portfolio is organized by appliance type and brand compatibility, serving both individual consumers and repair professionals. Complementary services include free video repair assistance with expert technicians, in-home technician visits, and a virtual DIY repair workshop with tutorials. The company focuses on the repair economy, emphasizing cost savings and environmental sustainability through appliance repair rather than replacement.
Differentiator
Problem solved
Functional benefit
Products and services
- Spare Parts for Washing Machines (Pièces détachées lave-linge) Replacement parts for washing machines including pumps, doors, belts, bearings, motors, door interlocks, and other components compatible with major brands; sold directly to DIY consumers and repair professionals across France, Germany, Italy, and the UK.
- Spare Parts for Dishwashers (Pièces détachées lave-vaisselle) Replacement parts for dishwashers including spray arms, filters, pumps, door seals, hoses, and heating elements; sold to DIY consumers and repair professionals through country-localized e-commerce sites.
- Spare Parts for Dryers (Pièces détachées sèche-linge) Replacement parts for tumble dryers including condensers, belts, filters, motors, heating elements, bearings, and pulleys; sold direct online across four European countries.
- Spare Parts for Microwaves (Pièces détachées four micro-ondes) Replacement parts for microwave ovens including magnetrons, turntable motors, door latches, electronic modules, lamps, diodes, and mica plates.
- Spare Parts for Ovens and Cookers (Pièces détachées four, cuisinière) Replacement parts for ovens and cookers including hinges, thermostats, heating elements, knobs, switches, injectors, door seals, and lamps.
- Spare Parts for Range Hoods (Pièces détachées hotte) Replacement parts for kitchen range hoods including filters, motors, electronic controls, buttons, and lamps.
- Spare Parts for Refrigerators and Freezers (Pièces détachées réfrigérateur, congélateur) Replacement parts for refrigerators and freezers including door seals, shelves, thermostats, drawers, and other components.
- Spare Parts for Air Conditioners (Pièces détachées climatiseur) Replacement parts for air conditioners including filters, remote controls, and electronic components.
- Spare Parts for Vacuums (Pièces détachées aspirateur) Replacement parts for vacuum cleaners including bags, filters, hoses, and brushes.
- Spare Parts for Coffee Machines (Pièces détachées cafetière, expresso) Replacement parts for coffee machines and espresso makers including water reservoirs, filters, and carafes.
- Spare Parts for Small Kitchen Appliances (Pièces détachées petit électroménager) Replacement parts for various small kitchen appliances including food processors, blenders, air fryers, steam cleaners, and similar devices.
- Video Repair Assistance (Réparation assistée par visio) Free live video consultation with an expert technician who helps the customer diagnose the fault and complete the repair remotely; intended for DIY consumers who want guided assistance with part selection and installation.
- In-Home Repair Service (Intervention à domicile) Paid at-home intervention by a professional technician who repairs the customer's appliance on site; intended for customers who cannot or do not want to repair the appliance themselves.
- Virtual Repair Workshop (Atelier SOS Accessoire) Online tutorial and content platform with repair guides, videos, and diagnostic articles that teach customers how to repair household appliances themselves.
- Diagnostic Tools (Diagnostics et pannes) Self-service troubleshooting content and tools that help customers identify common appliance problems and the corresponding spare parts needed for repair.
Quantifiable outcome
- 4 million+ appliances repaired using their parts
- +2 more outcomes
Companies that use SOS Accessoire
Customer profileSegments2 records
Ideal customer profiles2 records
SOS Accessoire technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
SOS Accessoire partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Ména Isère ServiceminorAcquired in April 2023, Ména Isère Service was a company specializing in repair and sale of spare parts for household appliances located in Seyssinet-Pariset, near Grenoble, France. The acquisition strengthened SOS Accessoire's local presence and expanded its repair and online commerce activities.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
SOS Accessoire competitors and assessment
Company assessmentEmerging players
- ApplianceParts365: Online appliance parts retailer with model-based search. Comparable category focus, with narrower brand depth than SOS Accessoire.
Direct peers
- eReplacementParts.com: Online retailer specializing in replacement parts for small engines, appliances, and outdoor equipment with repair guides. Comparable in catalog breadth and content-led SEO approach.
- eSpares: UK-based e-commerce retailer of spare parts for home appliances with strong DIY content and brand-model search. Direct UK market peer to SOS Accessoire's sos-parts.com property.
- RepairClinic: US appliance parts e-commerce specialist with an extensive video tutorial library and model-specific search. Closely mirrors SOS Accessoire's blend of parts retail plus DIY repair education.
- PartSelect: Major US-based e-commerce retailer of appliance spare parts (especially dishwashers and refrigerators) with strong DIY repair content library. Direct competitor to SOS Accessoire with similar parts-to-tutorial business model.
- Encompass Parts: Distributor of genuine OEM appliance parts to consumers and service technicians. Comparable to SOS Accessoire's professional technician customer segment.
Broad incumbents
- Amazon: Largest online marketplace with broad third-party and OEM appliance parts listings, plus rapid Prime delivery. Competes with SOS Accessoire on selection, logistics, and price across all four operating countries.
- ManoMano: French-headquartered DIY and home improvement marketplace covering appliance parts alongside a much wider product range. Overlaps with SOS Accessoire in parts and competes in French-language SEO.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
SOS Accessoire social profiles
Digital presenceSOS Accessoire financial estimates
Financial estimateRevenue estimate
Valuation estimate
SOS Accessoire leadership team
Management profileNumber of profiles
Profiles1 record
SOS Accessoire subsidiaries and ownership
Company hierarchySubsidiaries1 record
SOS Accessoire funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
SOS Accessoire M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about SOS Accessoire
What does SOS Accessoire do?
SOS Accessoire sells replacement parts and accessories for household appliances — washing machines, dishwashers, dryers, ovens and cookers, microwaves, range hoods, refrigerators and freezers, air conditioners, vacuum cleaners, coffee machines, and small kitchen appliances — through country-specific e-commerce sites in France, Germany, Italy, and the UK. The core offering combines an appliance model-to-part catalog search, a DIY tutorial platform, diagnostic tools, free video technician consultations, and an optional in-home technician repair service for customers who cannot repair themselves.
Is SOS Accessoire a public or private company?
SOS Accessoire is a private company. It is classified as venture growth investor backed and is currently operating.
When was SOS Accessoire founded?
SOS Accessoire was founded in 2008. It employs 51 to 100 people.
Where is SOS Accessoire based?
SOS Accessoire is headquartered in La Verrière, France, in the Europe region.
How does SOS Accessoire make money?
Two revenue lines are on record. Spare Parts E-commerce is the primary driver. The others are repair Services.
Who are SOS Accessoire's main competitors?
ApplianceParts365 is listed as an emerging player. Direct peers are eReplacementParts.com, eSpares, RepairClinic, PartSelect and Encompass Parts. Broad incumbents are Amazon and ManoMano.
Does SOS Accessoire have an API?
No public API is recorded for SOS Accessoire.
What industry is SOS Accessoire in?
SOS Accessoire's product category is Household Appliance Spare Parts E-commerce. Its primary akta.pro industry code is HSAGANAM, Appliance Parts Replacement (Belts, Hoses, Switches, Heating Elements), with a secondary code of HSAGANAO, Appliance Diagnosis, Troubleshooting & Safety Inspection. Its NAICS code is 811412 and its SIC code is 5531.