Voiceflow
Voiceflow is a Toronto-based enterprise conversational AI platform that enables companies to design, build, and deploy AI agents across web, phone, and mobile channels. Founded in 2019, it serves 4,000+ customers including Fortune 500 firms like BMW, Amazon, and JP Morgan Chase.
- Company typePrivate
- Founded2019
- HeadquartersSan Francisco, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Voiceflow does
Voiceflow is an enterprise conversational AI platform headquartered in Toronto, Canada, that enables organizations to design, build, deploy, and scale AI agents across web, phone, and mobile channels. Founded in 2019 by CEO Braden Ream alongside Tyler Han (CTO), Andrew Lawrence, and Michael Hood, the company serves over 4,000 customers worldwide, including Fortune 500 enterprises such as BMW, General Motors, Amazon, JP Morgan Chase, US Bank, Cisco, Vodafone, Allstate, and Woolworths, with reported case-study outcomes including 60% automated customer support (Trilogy, 90 products in 12 weeks), 82% user satisfaction (Turo), and 45% lead conversion (Sanlam Studios). The platform is powered by a proprietary Agentic Context Engine and supports multiple LLM providers including OpenAI GPT, Anthropic Claude, Google Gemini, Meta Llama, and xAI Grok, with explicit no-model-lock-in positioning and BYO-model support.
The platform's core architecture comprises a visual Agent Builder for non-technical designers, an Observability Suite for LLM-powered agent evaluation, a Production Platform with environment branching and live traffic testing, and a Workflows module for deterministic and agentic orchestration. Voiceflow holds enterprise-grade certifications including SOC 2 Type II, ISO 27001, HIPAA, and GDPR, positioning it for regulated industries such as banking, healthcare, and government. Technical performance metrics include 500ms voice latency, 300k messages per minute throughput, and 10,000+ live agents in production. The platform integrates with 300+ systems including Salesforce, Zendesk, HubSpot, Shopify, Twilio, Amazon Connect, and WhatsApp.
Voiceflow operates a hybrid go-to-market combining product-led growth through free signup at creator.voiceflow.com with enterprise field sales targeting large organizations. Revenue is generated through SaaS subscriptions with usage-based components tied to AI processing volume, plus an annual enterprise tier with custom pricing. The company has raised approximately $39 million across seed, Series A ($20M led by Felicis Ventures in July 2021), and a $15M round led by OpenView Venture Partners in August 2023 at a $105 million post-money valuation. The Voiceflow Experts marketplace extends distribution through certified implementation partners, and a Discord community plus GitHub repository anchor developer and designer adoption.
Voiceflow firmographics
Firmographics- Name
- Voiceflow
- Legal name
- Voiceflow, Inc.
- Website
- https://voiceflow.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Voiceflow is a Toronto-based enterprise conversational AI platform that enables companies to design, build, and deploy AI agents across web, phone, and mobile channels. Founded in 2019, it serves 4,000+ customers including Fortune 500 firms like BMW, Amazon, and JP Morgan Chase.
- Ownership category
- akta.pro rank
Voiceflow industry classification
Industry- Product category
- Conversational AI Platform
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telephone Call Centers (56142)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro industry
- Conversational AI Platforms (chat/voice bots, orchestration)Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AIContact Center Speech AI (agent assist, IVR automation)Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AILLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG)Hardware, Technology & Telecom/Enterprise Platforms & Databases/Artificial Intelligence Platforms for EnterpriseWorkplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents)Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Digital Workplace & End-User Computing Services
Keywords
Where Voiceflow is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Voiceflow business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Platform Subscription: Voiceflow operates as a SaaS platform with subscription-based pricing. The platform offers free account access (creator.voiceflow.com/signup) as well as paid tiers. Pricing is tiered based on usage, features, and team size. The company targets enterprise customers with quote-based plans alongside self-serve options for smaller teams.
- Usage-based AI Processing: The platform processes messages at scale (300k messages per minute) with live agents in production (10k+). Usage-based billing applies to AI agent conversations and message volume across channels.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier with basic platform access |
| Subscription | Annual | Enterprise plans with custom pricing |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels9 records
Voiceflow product offering
Product offeringCore offering
Voiceflow is an enterprise conversational AI platform that enables CX teams, conversation designers, and engineers to design, build, deploy, and scale AI agents across web, phone, and mobile channels from a single unified workspace. The platform provides a visual drag-and-drop agent builder, a code editor, environment-based deployment pipelines (development, staging, production) with live traffic testing, an LLM-powered observability suite, and 300+ native integrations. It is powered by the proprietary Agentic Context Engine and supports multiple LLM providers with no model lock-in.
Product overview
Voiceflow is an enterprise conversational AI platform that operates as a unified, modular system for designing, building, launching, and scaling AI agents. The core product is the Voiceflow Platform, which encompasses the Agent Builder (visual drag-and-drop workflow designer for conversation flows and agentic orchestration), the Observability Suite (LLM-powered real-time analytics and agent log monitoring), the Production Platform (deployment environments with branching, staging, and live traffic testing), and the Workflows module (deterministic and agentic playbook orchestration). Voiceflow also offers specialized agent types as product modules: Voice AI Agents for 24/7 phone call handling, Chatbot/Chat Agents for web-based text and voice interactions, Customer Support Automation for ticket deflection, Revenue Protection for capturing missed revenue opportunities, and an AI Knowledge Base powered by RAG. The platform supports omnichannel deployment across web, phone, and mobile via native and partner integrations. The proprietary Agentic Context Engine underlies all conversational capabilities. Voiceflow targets CX teams, conversation designers, engineers, and enterprise buyers, serving over 4,000 customers including Fortune 500 companies.
Differentiator
Problem solved
Functional benefit
Products and services
- Voiceflow Platform Central enterprise conversational AI platform for building, launching, and scaling AI agents across web, phone, and mobile channels. Provides visual design tools, a code editor, production deployment environments, observability, and 300+ integrations in a single workspace for CX teams, conversation designers, engineers, and enterprises. Powered by the proprietary Agentic Context Engine with multi-LLM support.
- Voice AI Agent (Phone Agent) AI voice agent capability that handles inbound and outbound phone calls, understands caller intent, and resolves requests or routes them with full conversational context. Designed for 24/7 phone coverage with 500ms voice latency and 300k messages per minute throughput. Integrates with Twilio, Amazon Connect, and VAPI for telephony deployment.
- AI Chatbot (Web Chat Agent) AI-powered chatbot capability for web-based conversational experiences. Embeddable as a customizable chat widget directly into websites, supporting text and voice modality switching, lead qualification, and customer engagement.
- Customer Support Automation AI agent solution for automating Tier 1 and routine customer support interactions, deflecting tickets from human agents, and resolving queries autonomously across chat and voice channels. Documented outcomes include 60% automated support at Trilogy across 90 products in 12 weeks, 82% user satisfaction at Turo, and a 90-day launch at StubHub International.
Quantifiable outcome
- Trilogy automated ~60% of customer support across 90 products in 12 weeks
- +7 more outcomes
Companies that use Voiceflow
Customer profileNamed customers27 records
Segments5 records
Ideal customer profiles4 records
Voiceflow technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration28 records
AI capability9 records
Feature6 records
Voiceflow partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core.
- TwiliocoreVoiceflow integrates with Twilio for AI phone agent capabilities, enabling businesses to connect Voiceflow AI agents to telephony systems for automated inbound and outbound call handling. This is part of Voiceflow's 300+ integration ecosystem.
- Amazon ConnectcoreVoiceflow integrates with Amazon Connect for AI phone agent and contact center automation, enabling enterprises to deploy Voiceflow AI agents within the AWS/Amazon Connect telephony environment.
- OpenAI (GPT)coreVoiceflow integrates with OpenAI's GPT models (GPT 5.1 Codex, GPT-4o) as one of its supported LLM providers. Voiceflow's AI-enabled technology uses OpenAI's GPT for automatic content generation in AI agents.
- Anthropic (Claude)coreVoiceflow integrates with Anthropic's Claude model family (Claude Sonnet 4.5, Claude Opus 4.1). Voiceflow announced the Anthropic Claude model family as available in the platform, providing enterprise customers with model choice beyond OpenAI.
- Google DialogflowcoreVoiceflow integrates with Google Dialogflow, enabling enterprises to connect Voiceflow's design and deployment platform with Dialogflow's NLU capabilities for building intelligent conversational AI agents.
- ZendeskcoreVoiceflow integrates with Zendesk for customer support automation, enabling AI agents to handle support tickets, automate responses, and integrate with Zendesk's customer service workflow management platform.
- SalesforcecoreVoiceflow integrates with Salesforce for CRM and sales automation, enabling AI agents to access Salesforce customer data, automate lead qualification, and synchronize conversational data with CRM workflows.
- HubSpotcoreVoiceflow integrates with HubSpot for CRM and marketing automation, enabling AI agents to automate lead management, personalize customer interactions, and synchronize conversational data with HubSpot's marketing and sales platform.
- ShopifycoreVoiceflow integrates with Shopify for e-commerce automation, enabling AI agents to handle order status inquiries, product recommendations, and customer support for Shopify merchants.
- WhatsAppcoreVoiceflow integrates with WhatsApp via the WhatsApp Business Platform, enabling businesses to deploy AI agents across WhatsApp messaging channel. The platform supports WhatsApp integration for omnichannel AI customer engagement.
Scale indicators14 records
Recent moves6 records
Expansion highlights6 records
Voiceflow competitors and assessment
Company assessmentMarket position
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Voiceflow social profiles
Digital presenceVoiceflow compliance and trust
Trust signalCompliance4 records
Voiceflow financial estimates
Financial estimateRevenue estimate
Valuation estimate
Voiceflow leadership team
Management profileNumber of profiles
Profiles4 records
Voiceflow funding detail
Funding detailFunding overview
Funding rounds4 records
Investors12 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Voiceflow M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Voiceflow
What does Voiceflow do?
Voiceflow is an enterprise conversational AI platform that enables CX teams, conversation designers, and engineers to design, build, deploy, and scale AI agents across web, phone, and mobile channels from a single unified workspace. The platform provides a visual drag-and-drop agent builder, a code editor, environment-based deployment pipelines (development, staging, production) with live traffic testing, an LLM-powered observability suite, and 300+ native integrations. It is powered by the proprietary Agentic Context Engine and supports multiple LLM providers with no model lock-in.
Is Voiceflow a public or private company?
Voiceflow is a private company. It is classified as venture growth investor backed and is currently operating.
When was Voiceflow founded?
Voiceflow was founded in 2019. It employs 51 to 100 people.
Where is Voiceflow based?
Voiceflow is headquartered in San Francisco, United States, in the North America region.
How does Voiceflow make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are usage-based AI Processing.
Does Voiceflow have an API?
Yes. Voiceflow provides a developer API that enables programmatic building and deployment of AI agents, including JavaScript and Python code samples for connecting agents to external applications via API requests. The platform supports webhook integrations and custom function execution through a code editor for developers. API access is available to platform users, with documentation at docs.voiceflow.com. Developer documentation is at docs.voiceflow.com.
What industry is Voiceflow in?
Voiceflow's product category is Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 54151 and its SIC code is 7372.