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Conversocial

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uuid0003aa7

Namestring
Conversocial
Legal namestring
Verint Systems Inc.
Websiteurl
conversocial.com
Company typeenum
Private
Founded yearint
2009
Descriptiontext

Conversocial is a customer experience platform purpose-built for messaging channels, founded in 2009 and now operating as a subsidiary/brand within Verint Systems Inc. (NASDAQ: VRNT), branded externally as 'Conversocial, A Verint Company.' The company's flagship product, Verint Messaging, consolidates private messaging and social media channels — WhatsApp, Facebook Messenger, Apple Messages, Instagram, and SMS — into a single agent desktop and layers AI-powered Intelligent Virtual Assistants (IVAs), an intelligent rules-based routing engine, and a proprietary 'Play Mode' that automates case distribution and eliminates manual triage. The platform supports seamless bot-to-human handoffs within the same conversation, preserving historical context, and is positioned for measurable outcomes such as the 81% shift to messaging channels and 83% cost-per-resolution reduction reported at Volaris Airlines.

The company sells into enterprise customers across verticals including airlines/travel, banking, insurance, retail, telecommunications, and the public sector, with named customers such as Volaris, British Airways, Google, Hertz, NOS, and Eventbrite. The platform is offered as a subscription/enterprise licensing product with custom pricing determined via direct enterprise field sales and a 'Contact Sales' / 'Get a Demo' motion; Verint's broader channel partner program (Five9, Group Elite, Connex, Calabrio) extends implementation and resale capabilities.

Operationally, Conversocial sits inside Verint's wider customer engagement portfolio, which now includes Da Vinci AI and Bots, the Calabrio One workforce engagement suite, CX analytics, and quality automation. The Verint umbrella gives Conversocial access to global field sales, regional events across AMER, EMEA, and APAC, and cross-sell into an installed base that Verint reports through its public segment disclosures. Pre-acquisition the company was venture-backed (roughly $23.9M across six rounds from 2011-2015, with Octopus Ventures, Molten Ventures, Dawn Capital, Lerer Hippeau, and Columbia Lake Partners as investors) and had made two add-on acquisitions (Hipmob in 2017 and Assist in 2019) before being absorbed by Verint.

Short descriptiontext

Conversocial is a customer experience platform for messaging channels that unifies WhatsApp, Messenger, Instagram, Apple Messages, and SMS in an AI-powered agent desktop, serving enterprise customers in airlines, banking, insurance, retail, telecom, and the public sector, now operated as a brand within Verint Systems Inc.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
51–100
akta.pro rankint
HeadquartersNew York, United States
HQ citystring
New York
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Offices1 record

Each record includes

City, Country, Type, Description, Source

Keyword5 values
customer experience platform, messaging automation, conversational AI, omnichannel engagement, contact center software
Industry4 codes
1Customer Service/Support CRM & Contact Center Platforms
CodeBPAFAFAKPrimaryYes
2Team Messaging & Chat
CodeBPAMAMAAPrimaryNo
3Contact Center (CCaaS) & Customer Engagement Voice
CodeHDAIAHAFPrimaryNo
4Customer Engagement, CRM & Agent/Broker Enablement Platforms
CodeFSAGAGADPrimaryNo
NAICS code3 codes
  • Telephone Call Centers56142
  • Custom Computer Programming Services541511
  • All Other Telecommunications517810
SIC code3 codes
  • Services-Prepackaged Software7372
  • Services-Computer Programming, Data Processing, Etc.7370
  • Services-Computer Integrated Systems Design7373
Product category
Customer Engagement Software
GTM motion1 record

Each record includes

Type, Description, Source

Revenue model1 record
1Platform Licensing and Subscription
TypeSubscription Recurring
Description

Conversocial/Verint Messaging is offered as a platform subscription to enterprise customers, providing access to the messaging platform, automation capabilities, and channel integrations. The subscription model provides recurring revenue with enterprise contracts typically structured on an annual or multi-year basis.

verint.com
Marketing channels8 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels2 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components4 values
Personnel, Technology or R&D, Marketing or Sales, Operations
GTM typeB2B
B2B
Offering typeSoftware
Software
Brand1 record
1Verint Messaging
Description

Customer engagement platform for private messaging and social media channels, enabling personalized conversations, intelligent automation, and actionable insights across WhatsApp, Facebook Messenger, Apple Messages, Instagram, and other messaging platforms.

verint.com
Core offering1 text field

Conversocial operates as part of Verint Systems Inc., providing a unified customer engagement platform for private messaging and social media channels. The platform brings together WhatsApp, Facebook Messenger, Apple Messages, Instagram, and SMS into a single agent desktop, powered by AI-driven virtual assistants, intelligent routing, and seamless bot-to-human handoffs. It enables enterprise brands to automate inbound customer service, deflect volume from traditional call centers, and scale agent capacity.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 8 values shown
  • 81% of inbound service volume shifts to messaging channels
+7 more records
Product overview1 text field

Conversocial operates as a Verint company offering a unified customer engagement platform centered on Verint Messaging. The platform brings together private messaging and social media channels (WhatsApp, Facebook Messenger, Apple Messages, Instagram, SMS) in a single agent desktop, powered by AI-driven automation through Intelligent Virtual Assistants. The core product enables brands to handle customer service through automated inbound handling, bot-human handoffs, and customizable content inboxes.

Product and service1 record
1Verint Messaging (Conversocial)
Scale indicator9 records

Each record includes

Type, Value, Description, Source

Partnership5 partners
1Volaris
Strategic tierFlagshipTypeStrategic or Co-development Partner
Description

Volaris Airlines, a Mexican low-cost carrier, partnered with Conversocial over 18 months to implement a digital transformation centered on messaging and automation. This flagship partnership demonstrates Conversocial's ability to deliver measurable outcomes including 81% volume shift to messaging channels, 83% cost reduction, and +57.8 NPS on Messenger.

2Five9
Strategic tierCoreTypeImplementation/ SI/ Consulting Partner
Description

Five9 is listed as a partner case study subject, helping customers transform customer engagement through the Verint partner ecosystem.

3Group Elite
Strategic tierCoreTypeImplementation/ SI/ Consulting Partner
Description

Group Elite is a consulting partner that facilitates change and modernization for customers implementing Verint/Conversocial solutions.

4Connex
Strategic tierCoreTypeImplementation/ SI/ Consulting Partner
Description

Connex is a partner that improves call centers, back offices, and branches through Verint solution implementations.

5Calabrio
Strategic tierFlagshipTypeTechnology or Integration
Description

Calabrio has rebranded as part of Verint, bringing workforce management (Calabrio One) and quality management capabilities into the unified Verint customer engagement platform. This is a major strategic integration within the Verint portfolio.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Market position
Competitive moat5 records

Each record includes

Type, Details

Key risks6 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers6 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment7 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile1 record

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
No

Docs URL, Description

AI capability4 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature6 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles6 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
No data
Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds6 records

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors5 records

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Conversocial

Customer Engagement Softwareconversocial.com

Conversocial is a customer experience platform for messaging channels that unifies WhatsApp, Messenger, Instagram, Apple Messages, and SMS in an AI-powered agent desktop, serving enterprise customers in airlines, banking, insurance, retail, telecom, and the public sector, now operated as a brand within Verint Systems Inc.

What Conversocial does

Conversocial is a customer experience platform purpose-built for messaging channels, founded in 2009 and now operating as a subsidiary/brand within Verint Systems Inc. (NASDAQ: VRNT), branded externally as 'Conversocial, A Verint Company.' The company's flagship product, Verint Messaging, consolidates private messaging and social media channels — WhatsApp, Facebook Messenger, Apple Messages, Instagram, and SMS — into a single agent desktop and layers AI-powered Intelligent Virtual Assistants (IVAs), an intelligent rules-based routing engine, and a proprietary 'Play Mode' that automates case distribution and eliminates manual triage. The platform supports seamless bot-to-human handoffs within the same conversation, preserving historical context, and is positioned for measurable outcomes such as the 81% shift to messaging channels and 83% cost-per-resolution reduction reported at Volaris Airlines.

The company sells into enterprise customers across verticals including airlines/travel, banking, insurance, retail, telecommunications, and the public sector, with named customers such as Volaris, British Airways, Google, Hertz, NOS, and Eventbrite. The platform is offered as a subscription/enterprise licensing product with custom pricing determined via direct enterprise field sales and a 'Contact Sales' / 'Get a Demo' motion; Verint's broader channel partner program (Five9, Group Elite, Connex, Calabrio) extends implementation and resale capabilities.

Operationally, Conversocial sits inside Verint's wider customer engagement portfolio, which now includes Da Vinci AI and Bots, the Calabrio One workforce engagement suite, CX analytics, and quality automation. The Verint umbrella gives Conversocial access to global field sales, regional events across AMER, EMEA, and APAC, and cross-sell into an installed base that Verint reports through its public segment disclosures. Pre-acquisition the company was venture-backed (roughly $23.9M across six rounds from 2011-2015, with Octopus Ventures, Molten Ventures, Dawn Capital, Lerer Hippeau, and Columbia Lake Partners as investors) and had made two add-on acquisitions (Hipmob in 2017 and Assist in 2019) before being absorbed by Verint.

Conversocial firmographics

Firmographics
Name
Conversocial
Legal name
Verint Systems Inc.
Website
https://conversocial.com
Company type
Private
Founded year
2009
Operating status
Operating
Headcount range
51–100 employees
Short description
Conversocial is a customer experience platform for messaging channels that unifies WhatsApp, Messenger, Instagram, Apple Messages, and SMS in an AI-powered agent desktop, serving enterprise customers in airlines, banking, insurance, retail, telecom, and the public sector, now operated as a brand within Verint Systems Inc.
Ownership category
akta.pro rank

Conversocial industry classification

Industry
Product category
Customer Engagement Software
NAICS
Telephone Call Centers (56142), Custom Computer Programming Services (541511), All Other Telecommunications (517810)
SIC
Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
akta.pro primary industry
Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
akta.pro secondary industries
Team Messaging & Chat (BPAMAMAA), Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Customer Engagement, CRM & Agent/Broker Enablement Platforms (FSAGAGAD)

Keywords

  • Customer experience platform
  • Messaging automation
  • Conversational AI
  • Omnichannel engagement
  • Contact center software

Where Conversocial is headquartered

Location

Headquarters

HQ city
New York
HQ country
United States
HQ region
North America

Offices1 record

Markets served

Conversocial business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Personnel, Technology or R&D, Marketing or Sales, Operations

Revenue model

  1. Platform Licensing and Subscription: Conversocial/Verint Messaging is offered as a platform subscription to enterprise customers, providing access to the messaging platform, automation capabilities, and channel integrations. The subscription model provides recurring revenue with enterprise contracts typically structured on an annual or multi-year basis.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels8 records

Conversocial product offering

Product offering

Core offering

Conversocial operates as part of Verint Systems Inc., providing a unified customer engagement platform for private messaging and social media channels. The platform brings together WhatsApp, Facebook Messenger, Apple Messages, Instagram, and SMS into a single agent desktop, powered by AI-driven virtual assistants, intelligent routing, and seamless bot-to-human handoffs. It enables enterprise brands to automate inbound customer service, deflect volume from traditional call centers, and scale agent capacity.

Product overview

Conversocial operates as a Verint company offering a unified customer engagement platform centered on Verint Messaging. The platform brings together private messaging and social media channels (WhatsApp, Facebook Messenger, Apple Messages, Instagram, SMS) in a single agent desktop, powered by AI-driven automation through Intelligent Virtual Assistants. The core product enables brands to handle customer service through automated inbound handling, bot-human handoffs, and customizable content inboxes.

Differentiator

Problem solved

Functional benefit

Brands

  • Verint Messaging: Customer engagement platform for private messaging and social media channels, enabling personalized conversations, intelligent automation, and actionable insights across WhatsApp, Facebook Messenger, Apple Messages, Instagram, and other messaging platforms.

Products and services

  • Verint Messaging (Conversocial)

Quantifiable outcome

  • 81% of inbound service volume shifts to messaging channels
  • +7 more outcomes

Companies that use Conversocial

Customer profile

Named customers6 records

Segments7 records

Ideal customer profiles1 record

Conversocial technology and API

Technology

Technology focussed Yes

API detail

Has API
No
API docs
API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature6 records

Conversocial partnerships and signals

Strategic signal

Partnerships

Five partnerships are on record, tiered flagship and core.

  • VolarisflagshipStrategic or Co-development PartnerVolaris Airlines, a Mexican low-cost carrier, partnered with Conversocial over 18 months to implement a digital transformation centered on messaging and automation. This flagship partnership demonstrates Conversocial's ability to deliver measurable outcomes including 81% volume shift to messaging channels, 83% cost reduction, and +57.8 NPS on Messenger.
  • Five9coreImplementation/ SI/ Consulting PartnerFive9 is listed as a partner case study subject, helping customers transform customer engagement through the Verint partner ecosystem.
  • Group ElitecoreImplementation/ SI/ Consulting PartnerGroup Elite is a consulting partner that facilitates change and modernization for customers implementing Verint/Conversocial solutions.
  • ConnexcoreImplementation/ SI/ Consulting PartnerConnex is a partner that improves call centers, back offices, and branches through Verint solution implementations.
  • CalabrioflagshipTechnology or IntegrationCalabrio has rebranded as part of Verint, bringing workforce management (Calabrio One) and quality management capabilities into the unified Verint customer engagement platform. This is a major strategic integration within the Verint portfolio.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Conversocial competitors and assessment

Company assessment

Market position

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

Conversocial social profiles

Digital presence

Conversocial financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Conversocial leadership team

Management profile

Number of profiles

Profiles6 records

Conversocial funding detail

Funding detail

Funding overview

Funding rounds6 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Conversocial M&A and investment

M&A and investment

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Conversocial

What does Conversocial do?

Conversocial operates as part of Verint Systems Inc., providing a unified customer engagement platform for private messaging and social media channels. The platform brings together WhatsApp, Facebook Messenger, Apple Messages, Instagram, and SMS into a single agent desktop, powered by AI-driven virtual assistants, intelligent routing, and seamless bot-to-human handoffs. It enables enterprise brands to automate inbound customer service, deflect volume from traditional call centers, and scale agent capacity.

Is Conversocial a public or private company?

Conversocial is a private company. It is classified as corporate owned and is currently operating.

When was Conversocial founded?

Conversocial was founded in 2009. It employs 51 to 100 people.

Where is Conversocial based?

Conversocial is headquartered in New York, United States, in the North America region.

How does Conversocial make money?

One revenue line is on record: platform Licensing and Subscription.

Does Conversocial have an API?

No public API is recorded for Conversocial.

What industry is Conversocial in?

Conversocial's product category is Customer Engagement Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of BPAMAMAA, Team Messaging & Chat. Its NAICS code is 56142 and its SIC code is 7372.

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Live signals
Directors Club NewsVerint Announces Acquisition of ConversocialVerint announced the acquisition of Conversocial for $50 million in cash to expand its cloud platform's digital-first capabilities. The deal, expected to close in Verint’s third fiscal quarter, will integrate Conversocial’s messaging channels into Verint’s conversational AI portfolio. This strategic move aims to enhance customer engagement across platforms like WhatsApp and Facebook Messenger.PR NewswireConversocial Redefines Omnichannel With CX Platform For Customer Engagement Across Messaging ChannelsConversocial announced a new Conversational Customer Experience Platform that combines AI and human agents in a single platform, offering capabilities including an omnichannel agent workspace, bot deployment across messaging channels, proactive customer engagement, and analytics. The company reported handling over 100% increase in private messaging channel volume over the past two months and introduced new volume-based pricing with unlimited user licenses to remove barriers for brands transitioning to messaging. The platform aims to help brands deliver personalized one-to-one conversational experiences across the customer lifecycle, moving away from session-based approaches to continuous conversation-based engagement.PR NewswireConversocial Offers Apple Business Chat to Help Businesses Connect With Customers via MessagingConversocial announced that its customers can now use Apple Business Chat, enabling businesses to communicate directly with users through the Messages app on Apple devices. The integration combines human agents and virtual assistants on a single platform, allowing features such as customer service handling, FAQ responses, and Apple Pay transactions within the messaging interface. Lush Cosmetics is highlighted as an early adopter using Conversocial's platform to enhance customer engagement through Business Chat.PR NewswireConversocial Appoints New CTO to Support Continued GrowthConversocial announced the appointment of Iskandar Najmuddin as its new Chief Technology Officer, effective immediately. Najmuddin brings over 20 years of experience in web technologies and previously built part of Rackspace's EMEA Professional Services business. The hire is intended to support the rollout of technology following Conversocial's acquisition of chatbot company Assist in March, as the company continues expanding its customer service platform for messaging channels.PR NewswireConversocial Promotes Ido Bornstein-HaCohen to Chief Executive OfficerConversocial announced the promotion of Ido Bornstein-HaCohen to Chief Executive Officer, succeeding founder Joshua March who will remain on the board. Bornstein-HaCohen previously served as COO and President, having joined the company in 2017, and played a key role in the 2019 acquisition of AI-powered bot platform Assist. The leadership change aligns with Conversocial's vision to position messaging as the primary channel in the $1.6 trillion customer care industry.PR NewswireConversocial Acquires AI-Powered Conversational Commerce Platform AssistConversocial, a digital customer experience platform, has acquired Assist, a messaging automation company, to combine adaptive automation with human support in customer service. As part of the deal, Assist's CEO Shane Mac will become Conversocial's Chief Automation Officer, and all of Assist's staff will be retained while additional hiring begins. The acquisition positions Conversocial to address growing demand for conversational commerce, with research showing 62% of consumers are more likely to be repeat customers with brands offering digital connectivity.Business InsiderA tech firm that builds chatbots for big brands like Macy's and Alaska Airlines is acquiring a bot startup to corner the messaging marketConversocial, a chatbot firm, acquired bot startup Assist, adding its 15 employees including CEO Shane Mac as chief automation officer. The acquisition aims to combine bots and humans for customer service, with Conversocial having raised $25 million in venture capital. Facebook's shift to ephemeral messaging is seen as an opportunity.PR NewswireSocial Customer Care Expert Joshua March's Debut Book Shapes the Future of Customer ServiceJoshua March, CEO and Founder of Conversocial, released his debut book Message Me: The Future of Customer Service in the Era of Social Messaging & Artificial Intelligence on May 29, 2018, offering brands an insider's guide to customer service in the social and mobile age.PR NewswireConversocial Reveals Success Metrics on Messenger as a Customer Service Channel Through Partnership with Volaris AirlinesConversocial announced findings from a customer case study with Volaris Airlines testing Facebook Messenger as a customer service channel, with Messenger accounting for 59% of the airline's total messaging volume and over 48% of customer care interactions. The implementation yielded significant operational improvements, including a 29% reduction in Average Handling Time, 43% reduction in Agent Response Time, 78% reduction in First Response Time, and an 83% cost efficiency gain compared to other channels, with cost per interaction at $1.56 MXM. Conversocial CEO Joshua March stated that forward-thinking brands are rapidly embracing Messenger for customer care as it becomes their preferred channel for brand inquiries.PYMNTS.comConversocial Buys HipMob To Boost Customer CareConversocial, a U.K.-headquartered social customer service platform, has acquired Silicon Valley startup HipMob, a web-based and in-app live chat platform, in an all-stock transaction. The acquisition will enable Conversocial to expand its customer care capabilities to include web-based chat and in-app messaging, allowing agents to engage clients across social, messaging and chat platforms. CEO Joshua March stated that the integration is part of building a fully integrated digital customer engagement platform, combining social and messaging capabilities.