Five9
Five9 is a cloud-based Contact Center as a Service (CCaaS) provider offering an Intelligent CX Platform with AI-powered automation, omnichannel engagement, and workforce optimization for 3,000+ enterprise and mid-market customers across healthcare, financial services, retail, government, and education.
- Company typePublic
- Founded2001
- HeadquartersSan Ramon, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Five9 does
Five9 is a publicly traded (NASDAQ: FIVN) cloud-native Contact Center as a Service (CCaaS) provider founded in 2001 and headquartered in San Ramon, California, serving more than 3,000 enterprise and mid-market customers globally across healthcare, financial services, retail, government, and higher education. The company's Intelligent CX Platform combines a carrier-grade multi-tenant cloud telephony backbone (Session Border Controller technology, multi-carrier routing, geographic redundancy, 99.999% uptime SLA) with a layered suite of modules for omnichannel engagement (voice, chat, email, web, social, SMS, video), AI & Automation (Genius AI, AI Agents, AI Agent Assist, AI Summaries, AI Insights, AI Knowledge, GenAI Studio, AI Trust & Governance, Workflow Automation), and Workforce Engagement Management (WFM, quality management, interaction analytics, performance management, gamification). AI capabilities are reinforced by a strategic partnership with Google Cloud for Gemini Enterprise and Vertex AI integration.
Revenue is generated primarily through per-seat enterprise subscription licensing with multi-year contracts, supplemented by usage-based charges for AI features (Voice AI Agents, agent assistance), professional services for cloud migration and AI integration, and premium add-ons. Five9 reported FY2025 revenue of $1.149 billion (+10% YoY) and Q1 2026 revenue of $305.3 million (+9% YoY), with AI revenue growing 68% YoY to a $125M+ annual run rate. Distribution is hybrid: direct enterprise field sales and inside sales are complemented by the Fusion partner ecosystem (resellers, ISVs, SIs including Google Cloud, Salesforce, ServiceNow, Epic, Assembled, Hyro, Aspect Software, Quantiphi), marketplace listings (Salesforce AppExchange, ServiceNow Store, CX Marketplace), and regional offices in EMEA, LATAM, and APAC.
Five9 firmographics
Firmographics- Name
- Five9
- Legal name
- Five9, Inc.
- Website
- https://five9.com
- Company type
- Public
- Founded year
- 2001
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Five9 is a cloud-based Contact Center as a Service (CCaaS) provider offering an Intelligent CX Platform with AI-powered automation, omnichannel engagement, and workforce optimization for 3,000+ enterprise and mid-market customers across healthcare, financial services, retail, government, and education.
- Ownership category
- akta.pro rank
Five9 industry classification
Industry- Product category
- Cloud Contact Center Software (CCaaS)
- NAICS
- Telephone Call Centers (56142), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
Keywords
Where Five9 is headquartered
LocationHeadquarters
- HQ city
- San Ramon
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Five9 business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Revenue: Core recurring revenue from cloud contact center platform subscriptions, typically sold on a per-seat or enterprise license basis with multi-year contracts common. Subscription revenue grew 12-13% YoY in recent quarters, with AI features representing growing portion of subscription revenue at 13% of total subscription revenue in Q1 2026
- Usage-Based Revenue: Consumption-based charges tied to AI usage including AI agent interactions, agent assistance calls, and other metered usage. AI revenue growing 68% YoY to over $125M annual run rate in Q1 2026, representing 13% of subscription revenue
- Professional Services: Implementation, migration, training, and consulting services for enterprise deployments including cloud migration support and AI integration services
- Enterprise AI Add-ons: Additional revenue from AI-powered features including Voice AI Agents, AI Agent Assist, AI Summaries, AI Insights, and advanced analytics capabilities sold as premium add-ons to base subscriptions
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Enterprise licensing with per-seat pricing and volume discounts |
| Usage-based | Pay-as-you-go | Usage-based AI features charged per interaction |
| Subscription | Multi-year contract | Enterprise platform with bundled capabilities |
Go-to-market motion5 records
Distribution channels6 records
Marketing channels9 records
Five9 product offering
Product offeringCore offering
Five9 provides the Intelligent CX Platform, a cloud-based Contact Center as a Service (CCaaS) solution that combines AI-powered automation (including Voice AI Agents), workforce engagement management, and omnichannel customer engagement capabilities. The platform serves enterprise and mid-market organizations across healthcare, financial services, retail, government, and other industries, with subscription-based pricing, professional services for implementation, and a partner ecosystem (Five9 Fusion) for integrations.
Product overview
Five9 provides the Intelligent CX Platform, a cloud Contact Center as a Service (CCaaS) solution that combines a scalable, secure, multi-tenant core cloud contact center with a comprehensive suite of AI & Automation, Workforce Engagement, and Customer Engagement modules. The platform is architected as a platform-plus-modules offering where the core Intelligent CX Platform underpins all capabilities, which include Voice AI Agents (an agentic self-service platform launched June 2026), AI Agents, AI Agent Assist, AI Summaries, AI Insights, AI Trust & Governance, AI Knowledge, GenAI Studio, and Workflow Automation (AI & Automation suite); Workforce Engagement, Workforce Management, Agentic Quality Management, Interaction Analytics, Performance Management, and Gamification (Workforce Engagement suite); Inbound, Outbound, Blended, Digital Engagement (voice, email, mobile, chat, social, SMS, video), and Advanced Campaign Manager (Customer Engagement suite); plus APIs & SDKs, Reporting & Analytics, and CRM/UC Integrations. Five9 Fusion is the open partner ecosystem tying together integrations with Salesforce, ServiceNow, Epic, and Assembled, alongside the CX Marketplace for third-party extensions. The platform serves 3,000+ global customers across healthcare, financial services, retail, government, and other industries, and was named a Leader for the 8th consecutive time in the 2025 Gartner Magic Quadrant for CCaaS.
Differentiator
Problem solved
Functional benefit
Brands
- Intelligent CX Platform: The company's core cloud contact center platform providing AI-powered customer experience solutions
- Genius AI
- Five9 Fusion
- Voice AI Agents
- Five9 Fusion Ecosystem
Products and services
- Intelligent CX Platform The core cloud contact center platform providing a comprehensive suite of easy-to-use applications for managing and optimizing customer interactions across voice, chat, email, web, social media, and mobile channels. Delivered as a scalable, secure, multi-tenant cloud solution with 99.999% uptime SLA for enterprise and mid-market customers.
- Voice AI Agents Purpose-built agentic self-service platform enabling enterprises to automate complex customer interactions with human-like voice capabilities, multi-agent orchestration, low-latency streaming, multilingual support, and secure tool calling for real-time actions like authentication and transactions. Includes AI Agent Studio for building and monitoring AI agents.
- Five9 Fusion Partner Ecosystem Open partner ecosystem program bringing together product integrations, independent software vendors (ISVs), and embedded technology partners to accelerate AI adoption and CX orchestration. Includes the AI Agent Connect integration API, formalized partner tiers, and integrations with Salesforce, ServiceNow, Epic, and Assembled.
- Professional Services Implementation, migration, training, and consulting services for enterprise cloud contact center deployments including cloud migration support and AI integration services.
- Training Training programs for customers and partners on Five9 Intelligent CX Platform deployment, administration, and optimization.
- Support Ongoing customer support for Five9 Intelligent CX Platform deployments including technical support and service assurance.
- CX Marketplace Five9's app marketplace enabling customers to discover, evaluate, and deploy third-party applications, connectors, and extensions that integrate with the Five9 Intelligent CX Platform.
Quantifiable outcome
- 60% reduction in patient test scheduling time for Exact Sciences
- +8 more outcomes
Companies that use Five9
Customer profileNamed customers11 records
Segments8 records
Ideal customer profiles4 records
Five9 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability12 records
Feature10 records
Five9 partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered minor, strategic and core.
- VerintminorFive9 awarded Global Partner of the Year at Verint's Engage 2026 partner conference for North and Latin America. Recognized for driving AI business outcomes and helping organizations deploy AI in contact centers beyond experimental stages.
- HyrostrategicPartnership integrating AI agents specifically for healthcare contact centers. Hyro became the only healthcare-accredited vendor in Five9's platform, joining AI Agent Connect program. Collaboration integrates Hyro's healthcare-native AI agents with Five9's Intelligent Cloud Contact Center, reducing standard integration time from two weeks to as little as one hour. Five9 customers including Intermountain Health, Baptist Health, and Hackensack Meridian Health benefit from faster deployment of HIPAA-compliant voice solutions.
- QuantiphiminorFeatured partnership at Phi Moments @ Next event demonstrating enterprise AI deployment case study for cloud contact centers. Quantiphi and Five9 collaboration showcased successful AI implementation requiring seamless integration and strong partner ecosystems.
- AssembledstrategicDeepened partnership with workforce management vendor Assembled, elevating to Select ISV Partner status. Five9 became authorized reseller of Assembled's platform as part of Fusion strategy to orchestrate multi-agent contact centers. Joint customers including DailyPay and MTM reported significant operational improvements.
- Aspect SoftwarestrategicFormal partnership to integrate workforce management and contact center solutions. The integration allows enterprises to use interaction data to forecast, schedule, and optimize workforce efficiency. Aspect formalized the partnership in March 2026 to expand intelligent, workforce-optimized CX solutions.
- Google CloudcoreNamed Global Partner of the Year at Five9's 2025 Global Partner Awards for exceptional performance and innovation in customer experience. Recognition highlights achievements in AI-driven CX, platform integration, and measurable customer outcomes.
- SalesforcecoreDeep integration with Salesforce Service Cloud and Data Cloud enabling unified customer data. Integration launched in 2025 as part of Five9 Fusion partner ecosystem. Enables CRM-first approach to AI-driven contact center operations with seamless customer data access.
- ServiceNowcoreIntegration with ServiceNow for workflow automation and IT service management. Integration launched in 2025 as part of Five9 Fusion ecosystem. Enables enterprises to connect contact center interactions with back-office workflows and automation.
- EpiccoreIntegration with Epic EHR systems for healthcare organizations. Integration launched in 2025 as part of Five9 Fusion ecosystem to enable HIPAA-compliant patient communication workflows directly from electronic health records.
- Google CloudcoreStrategic partnership for AI-driven enterprise customer experience. Five9 expanded partnership with Google Cloud to launch joint Enterprise CX AI solution integrating Five9's Intelligent CX Platform with Google's Gemini Enterprise and Vertex AI. Five9 presented at Morgan Stanley Conference highlighting AI growth strategy with Google Cloud partnership. Google Cloud named Global Partner of the Year at Five9's 2025 Global Partner Awards.
Scale indicators17 records
Recent moves7 records
Expansion highlights6 records
Five9 competitors and assessment
Company assessmentDirect peers
- NICE Ltd. Long-standing direct competitor in CCaaS and Workforce Engagement Management (WEM). NICE offers both cloud (CXone) and hybrid contact center solutions targeting the same enterprise and mid-market customers, and competes head-to-head on AI-driven CX and analytics capabilities.
- 8x8: Public CCaaS and UCaaS competitor (NYSE: EGHT) targeting mid-market and enterprise customers with cloud contact center, voice, video, and chat. Overlaps with Five9 on core CCaaS functionality and is often benchmarked alongside Five9 in Gartner CCaaS Magic Quadrants.
- Genesys: Direct CCaaS competitor offering the Genesys Cloud platform with strong AI, WEM, and journey orchestration capabilities. Competes with Five9 across enterprise contact center deployments globally and is a frequent co-bidder in large enterprise CX transformations.
- Avaya: Incumbent contact center provider with hybrid cloud and on-premise solutions following its 2023 emergence from restructuring. Targets the same enterprise segment as Five9, particularly large installed-base migrations to cloud — a competitive dynamic for migration-led revenue.
- Talkdesk: Private cloud CCaaS competitor specializing in AI-powered contact center solutions for mid-market and enterprise. Competes directly with Five9 on AI agent capabilities, vertical specialization (financial services, healthcare), and customer experience orchestration.
- RingCentral: Public UCaaS leader (NYSE: RNG) that has expanded into CCaaS with RingCentral Contact Center. Overlaps with Five9 in mid-market and enterprise segments, with a unified communications-led GTM motion versus Five9's contact-center-led approach.
- Amazon Connect: AWS-native CCaaS offering tightly integrated with the broader AWS ecosystem. Represents a major competitive threat due to aggressive pricing and bundled cloud consumption agreements, particularly for enterprises already committed to AWS infrastructure.
- Microsoft (Dynamics 365 Contact Center): Hyperscaler-native CCaaS built on top of Microsoft Teams, Dynamics, and Azure OpenAI. Competes with Five9 in enterprises standardized on Microsoft 365, with the advantage of native Copilot AI integration and bundled enterprise agreements.
Emerging players
- Twilio (Twilio Flex): Communications platform-as-a-service provider offering Twilio Flex as a programmable contact center. Competes with Five9 in digital-first and developer-driven contact center use cases, with strength in messaging channels and custom workflows rather than voice-heavy enterprise deployments.
Broad incumbents
- Cisco (Webex Contact Center): Broad incumbent offering Webex Contact Center as part of its collaboration portfolio. Competes with Five9 for enterprise customers already standardized on Cisco UC and networking infrastructure, leveraging cross-sell motion into existing Webex base.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Five9 social profiles
Digital presenceFive9 compliance and trust
Trust signalCompliance8 records
Five9 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Five9 leadership team
Management profileNumber of profiles
Profiles7 records
Five9 subsidiaries and ownership
Company hierarchySubsidiaries1 record
Five9 funding detail
Funding detailFunding overview
Funding rounds10 records
Investors7 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Five9 M&A and investment
M&A and investmentM&A6 records
Investments1 record
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Five9
What does Five9 do?
Five9 provides the Intelligent CX Platform, a cloud-based Contact Center as a Service (CCaaS) solution that combines AI-powered automation (including Voice AI Agents), workforce engagement management, and omnichannel customer engagement capabilities. The platform serves enterprise and mid-market organizations across healthcare, financial services, retail, government, and other industries, with subscription-based pricing, professional services for implementation, and a partner ecosystem (Five9 Fusion) for integrations.
Is Five9 a public or private company?
Five9 is a public company. It is classified as public and is currently operating.
When was Five9 founded?
Five9 was founded in 2001. It employs 1,001 to 5,000 people.
Where is Five9 based?
Five9 is headquartered in San Ramon, United States, in the North America region.
How does Five9 make money?
Four revenue lines are on record. Subscription Revenue is the primary driver. The others are usage-Based Revenue, professional Services and enterprise AI Add-ons.
Who are Five9's main competitors?
Direct peers on record are NICE Ltd., 8x8, Genesys, Avaya, Talkdesk, RingCentral, Amazon Connect and Microsoft (Dynamics 365 Contact Center). Twilio (Twilio Flex) is listed as an emerging player. Cisco (Webex Contact Center) is listed as a broad incumbent.
Does Five9 have an API?
Yes. Five9 provides cloud APIs that offer robust integration capabilities enabling the essential cloud contact center platform services for integration with enterprise applications, custom agent desktops, operational dashboards, data-driven interaction routing, and more. The developer program includes a full-featured sandbox environment, comprehensive API documentation, code samples on GitHub, and a dedicated developer support team. Access to pre-release features is available to developer program members before general availability. Developer documentation is at github.com/Five9DeveloperProgram.
What industry is Five9 in?
Five9's product category is Cloud Contact Center Software (CCaaS). Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice. Its NAICS code is 56142 and its SIC code is 7372.