Maya

What Maya does

Maya (mayatravel.ai) is a B2B AI agent platform purpose-built for travel companies. Operated by Live the World bv, a Belgian entity headquartered in Antwerp and founded in 2023, the company targets travel operators — including OTAs, tour operators, DMCs, and niche specialists — with an AI agent that handles customer inquiries, trip planning questions, and booking-related workflows. The product is deployed as a white-label solution, with multiple named client deployments (Vera, Cleo, Maria, Nanoek, Le Chat) demonstrating per-tenant brand and persona customization.

The platform is built around a unified-inbox architecture that integrates with Google Workspace, Slack, Microsoft Teams, WhatsApp, Instagram, and Facebook Messenger, allowing the agent to respond across both internal collaboration channels and consumer-facing messaging surfaces. Maya has additionally released an AI Search Analyzer as a free standalone tool, suggesting a land-and-expand motion that funnels travel-operator prospects from a no-cost entry point into the paid SaaS product. The company is small (~10 people) and has assembled a team drawing on ex-McKinsey and ex-TripAdvisor talent across commercial, AI engineering, and business development functions.

Maya operates a SaaS subscription model with a sales-led, demo-based go-to-market. Disclosed customers span 20 countries and include Zoover, Best Arctic, Kingfisher Tours, Noorderhuis, Frenchly, Le Vélo Voyageur, The Green Program, and Travelbase — a mix of mid-market travel brands and smaller specialist operators. The company closed approximately $1.04M in seed funding in February 2025 and is investing in regional expansion, with dedicated growth leads for GCC/South Asia, North America, and Nordics/LatAm.

Name

Maya

Legal name

Live the World bv

Website

https://mayatravel.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

1–10 employees

Short description

Maya (mayatravel.ai) is a B2B AI agent platform that enables travel companies to automate customer inquiries through white-label deployments and a unified inbox spanning collaboration and messaging tools.

Ownership category

akta.pro rank

Product category

Travel AI Software

NAICS

Travel Agencies (561510), Tour Operators (56152)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Support, Contact Center & Case Management (Omnichannel) (THALAGAK)

akta.pro secondary industries

Online Booking & Reservation Platforms (B2B/B2C) (THALAMAA), B2B OTA/White-Label Booking Platforms & Affiliate Networks (THAKAAAO)

Keywords

• AI travel assistant
• Travel chatbot platform
• Conversational AI agents
• Travel industry SaaS
• AI customer engagement

Headquarters

HQ city

Antwerp

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription: Maya operates as a B2B SaaS platform providing AI agent services to travel companies on a subscription basis, likely with tiered pricing based on usage or company size.

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Maya is a B2B SaaS AI agent platform built for travel companies (OTAs, travel agencies, tour operators, DMCs). It engages website visitors, qualifies leads, and helps build and sell trips by providing 24/7 multilingual conversational support trained exclusively on each client's own content. The platform is delivered via website integration, messaging channels, and workplace tools, with white-label branding and a unified inbox for AI-human collaboration.

Product overview

Maya is a B2B AI agent platform specifically designed for travel companies, comprising a core AI agent product with modular capabilities including chatbot, unified inbox, analytics dashboard, and AI workspace. The platform enables OTAs, travel agencies, tour operators, and DMCs to automate customer interactions, qualify leads, and increase conversions. Maya's technology powers white-label AI assistants for individual clients (such as Vera for Zoover, Le Chat for Frenchly, Cleo for Kingfisher Tours, Nanoek for Noorderhuis, and Maria for Best Arctic), each customized with unique branding and personality while leveraging the underlying Maya platform capabilities including natural language understanding, knowledge retrieval, recommendations, and 24/7 multilingual support.

Differentiator

Problem solved

Functional benefit

Products and services

• Maya AI Agent
• AI Chatbot
• Unified Inbox
• AI Search Analyser
• AI Workspace
• AI-Powered Analytics Dashboard

Quantifiable outcome

• 90% of enquiries answered instantly
• +5 more outcomes

Named customers8 records

Segments4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability6 records

Feature8 records

Partnerships

Two partnerships are on record, tiered minor and core.

• Travel Trends PodcastminorGTM or Marketing Partner · 18 March 2026Official sponsor of The Travel Trends Podcast, a B2B travel podcast with listeners in more than 125 countries. Maya sponsors alongside other travel industry companies including Bokun, Protect Group, Propellic, Intrepid, Civitatis, Kaptio, Holafly, Pernod Ricard, GuestOS, and Loyalty Status Co.
• Google WorkspacecoreTechnology or IntegrationMaya uses Google Workspace APIs solely to deliver and maintain services. Data accessed via Google Workspace APIs is not used to develop, improve, or train any generalized AI or ML models.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Bokun: B2B SaaS platform for tour operators and activity providers (owned by Tripadvisor) that includes booking, distribution, and customer messaging tools. Comparable to Maya as a vertical SaaS layer sold to tour operators and DMCs, increasingly layering AI-assisted customer engagement features.
• Kipsu: Real-time messaging platform purpose-built for hospitality and travel operators, enabling guest communication across web, SMS, WhatsApp, and other channels. Closely aligned with Maya's omnichannel, brand-aligned messaging and AI-human unified inbox approach for travel/hospitality clients.
• ALICE: Hotel operations platform with AI-powered guest messaging and request management. Directly comparable to Maya on the AI-agent-for-hospitality axis, with similar omnichannel guest communication and AI-human handoff capabilities.
• Cloudbeds (Whistle Messaging): Cloudbeds' Whistle product is an AI-driven guest messaging platform for hotels and hostels. Competes with Maya for the same AI-enabled customer engagement wallet in travel and lodging, with strong PMS integration that Maya lacks.

Broad incumbents

• Intercom: Horizontal AI-first customer service platform with Fin AI agent, widely deployed across industries including travel. Comparable to Maya as an AI agent for customer engagement, though without Maya's travel-specific training and content-only grounding.
• Zendesk: Enterprise customer service and contact-center platform with AI agents used by many travel and hospitality brands. Overlaps with Maya on omnichannel support, escalation, and AI-human collaboration but lacks Maya's travel-vertical specialization.
• Sojern: Digital marketing platform for travel, offering AI-driven audience targeting, campaign management, and traveler engagement. Adjacent rather than direct, but competes for travel-company marketing and engagement budgets and increasingly layers conversational AI into its stack.

Emerging players

• Ada: AI-native customer service automation platform for enterprise brands, including travel and hospitality customers. Competes with Maya for AI-agent deployments in mid-market and enterprise, though Ada serves a broader industry set.
• Forethought: AI customer service platform (Triage, Autoflows, Agent) used by ecommerce and travel brands. Closely comparable to Maya on the AI agent/conversational support axis, but Forethought is industry-agnostic and lacks Maya's travel content grounding.
• Trip.com Group (TripGenie): Trip.com's in-house AI travel assistant (TripGenie) embedded across its OTA. Represents the in-house AI-agent threat Maya faces from large OTAs that build proprietary agents rather than licensing a third-party platform like Maya.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/maya-travel

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Maya