What Shepherd's Hope does

Shepherd's Hope is a Florida-based 501(c)(3) nonprofit organization founded in 1997 that delivers free, in-person healthcare services to uninsured residents of seven Central Florida counties. Its core product is direct medical care - acute visits, case management, health education, specialty referrals (gynecology, cardiology, orthopedics, dermatology, gastroenterology, etc.), prescription assistance, liver care, annual physicals, and pediatric sports/school physicals - delivered at no cost to individuals earning at or below 300% of the federal poverty level who lack insurance and do not qualify for government programs. The organization operates three walk-in health centers (Downtown Orlando, West Orange/Winter Garden, and Pastor Paul Hoyer/Longwood) plus a telehealth channel; it supplements these with a Back-to-School physicals program in partnership with Nemours Children's Health and specialty screenings through Who We Play For.

The delivery model is built on a volunteer labor force of 600+ licensed medical providers (physicians, nurse practitioners, RNs) and general support volunteers, plus in-kind facility and ancillary-service partnerships with AdventHealth and Orlando Health that convert every contributed dollar into roughly $9.5M of leveraged in-kind care (lab, radiology, surgical follow-up, specialty consultations). Shepherd's Hope itself maintains a 101-250 paid administrative and clinical operations staff; its core technology consists of volunteer coordination, patient management workflows, and telehealth scheduling rather than proprietary software. Since inception the organization has logged 360,000+ no-cost patient visits and in 2025 served nearly 6,000 patients while providing an estimated $14M in medical services to the community.

The business model is a donation- and grant-funded nonprofit: revenue streams comprise individual giving (including the 1997 Society monthly giving program), corporate and foundation grants (Dr Phillips Charities, Duke Energy, Florida Blue Foundation, Orlando Magic Youth Foundation, Qlarant, and others), in-kind contributions, planned giving/bequests, and special-event proceeds (Famous Faces gala, Epic Universe Chance to Win raffle, Good Morning Hope breakfasts). All services are free to patients; there is no billing or pricing model, so there is zero direct revenue from end users. Distribution is community-led - word-of-mouth, partner referrals, and community events - across the uninsured populations of Orange and Seminole counties. The organization reports Platinum Transparency (Candid/GuideStar 2025) and NAFC Standards Gold Certification (2025), and is governed by a Board of Directors chaired by William Mullowney under President and CEO Raquel McCormick (appointed May 2026).

Name

Shepherd's Hope

Legal name

Shepherd's Hope, Inc.

Website

https://shepherdshope.org

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

101–250 employees

Short description

Shepherd's Hope is a 501(c)(3) nonprofit founded in 1997 that provides free healthcare services to uninsured Central Florida residents earning at or below 300% of the federal poverty level, operating three walk-in health centers and a telehealth channel staffed by 600+ volunteers.

Ownership category

akta.pro rank

Headquarters

HQ city

Winter Garden

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Individual Donations: One-time and recurring financial contributions from individuals, including monthly giving through the 1997 Society program
2. Corporate and Foundation Grants: Financial support from corporate sponsors, foundations, and charitable organizations such as Dr Phillips Charities, Duke Energy, Florida Blue Foundation, and others
3. In-Kind Support: Donations of supplies, medications, and services from partners and community members
4. Planned Giving: Bequests, donor advised fund grants, and estate planning vehicles
5. Special Events: Revenue from fundraising events such as the Famous Faces gala, Epic Universe Chance to Win raffle, and community breakfasts

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Shepherd's Hope provides free, high-quality healthcare services to uninsured individuals in Central Florida through walk-in health centers in Orange and Seminole Counties. Services include acute care, case management, health education, specialty care referrals, prescription assistance, liver care, and annual school/sports physicals, all delivered by licensed volunteer medical professionals and clinical staff.

Product overview

Shepherd's Hope is a nonprofit healthcare organization (not a technology company) providing free, high-quality healthcare services to uninsured individuals in Central Florida through multiple health centers. The organization offers a single integrated service model comprising general medical care (acute care, case management, health education), specialty care referral programs, prescription services, liver care, and wellness education programs including HEAL (Healthy Eating, Active Lifestyle). Services are delivered through three operational health centers in Orange and Seminole Counties: Downtown Orlando Health Center, West Orange Health Center, and Pastor Paul Hoyer Health Center. Additional offerings include annual back-to-school and sports physicals programs for uninsured youth, and a monthly donor recognition program (1997 Society). The Dr. Diebel Jr. Memorial Clinic was closed in January 2026. All services are provided at no cost to patients meeting eligibility criteria (at or below 300% of the federal poverty level, uninsured, and not eligible for government programs).

Differentiator

Problem solved

Functional benefit

Products and services

• General Medical Services Acute care, case management, and health education services provided at no cost to uninsured patients at Shepherd's Hope health centers.
• Specialty Care Referrals

Quantifiable outcome

• 360,000+ no-cost patient visits provided since 1997
• +3 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Twelve partnerships are on record, tiered core, supporting and minor.

• Orlando College of Osteopathic Medicine (OCOM)coreStrategic or Co-development Partner · 7 April 2026Medical students gain real-world clinical experience at Shepherd's Hope clinics, working alongside experienced physicians. Partnership includes wellness initiatives such as cardiovascular screenings and patient education to promote long-term health outcomes.
• AdventHealthcoreStrategic or Co-development PartnerMajor hospital partner providing in-kind care including cancer screenings, surgical follow-up, and specialty services. Organization leverages contributions into $9.5M in in-kind care through partnerships.
• Orlando HealthcoreStrategic or Co-development PartnerMajor hospital partner providing in-kind care including cancer screenings, surgical follow-up, and specialty services. Organization leverages contributions into $9.5M in in-kind care through partnerships.
• Orange County GovernmentcoreStrategic or Co-development PartnerPreviously donated space for Dr. Diebel Jr. Memorial Clinic since March 2024. Space has been returned as of January 2026.
• Nemours Children's HealthsupportingStrategic or Co-development PartnerPartner for back-to-school and sports physicals program, providing cardiac screenings through Who We Play For initiative.
• ABC Fine Wine & SpiritsminorGTM or Marketing PartnerCorporate sponsor supporting Shepherd's Hope mission
• Duke EnergysupportingGTM or Marketing PartnerCorporate sponsor providing support for healthcare mission
• Florida Blue FoundationsupportingGTM or Marketing PartnerFoundation sponsor supporting healthcare access initiatives
• Rosen Hotels and ResortsminorGTM or Marketing PartnerCorporate sponsor hosting fundraising events including Famous Faces gala
• Universal Orlando ResortminorGTM or Marketing PartnerCorporate sponsor providing prizes for fundraising initiatives
• True HealthsupportingStrategic or Co-development PartnerCommunity health partner providing collaborative healthcare services
• Seminole CountysupportingStrategic or Co-development PartnerCounty partner supporting healthcare services in Seminole County location

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Remote Area Medical (RAM): National nonprofit operating free pop-up medical clinics across the U.S., using volunteer clinicians to deliver care to uninsured and underinsured patients — the same volunteer-driven free-care model that Shepherd's Hope uses in Central Florida.
• Volunteers in Medicine (VIM) Alliance: National network of free clinics that, like Shepherd's Hope, rely on retired and active volunteer physicians, nurses, and community members to provide free healthcare to uninsured adults.
• CrossOver Healthcare Ministry: Faith-based nonprofit in Richmond, VA that delivers free, high-quality healthcare to uninsured patients using volunteer clinicians and donated specialty services — directly comparable in mission, model, and patient population to Shepherd's Hope.
• Christ Community Health Services: Faith-based nonprofit health system providing affordable care to underserved populations in the Memphis region through clinics and volunteer engagement — comparable faith-rooted, volunteer-supported care model.
• HealthNet (Indianapolis): Indiana-based nonprofit community health network operating multiple health centers serving uninsured and underinsured patients — closely comparable multi-site, safety-net clinic model to Shepherd's Hope.
• GraceMed Health Clinic: Kansas-based nonprofit charitable clinic network providing free or low-cost care to uninsured individuals using volunteer providers — comparable volunteer-driven charitable clinic model.
• Bread for the City: Washington, D.C. nonprofit providing free medical care, food, and social services to low-income residents via volunteer-staffed clinics — comparable in combining free healthcare access with broader social support.
• Camillus Health Concern: Miami-based nonprofit health center delivering free, comprehensive medical care to homeless and uninsured individuals — closely comparable in serving uninsured populations in Florida with a community-clinic delivery model.
• Mission of Mercy (MD / AZ): Faith-based nonprofit operating free mobile and fixed-site medical and dental clinics for the uninsured in multiple states — comparable volunteer-driven, free-care delivery model for underserved populations.

Broad incumbents

• National Association of Free & Charitable Clinics (NAFC): National membership and standards body for the free and charitable clinic sector — Shepherd's Hope is a member and holds its 2025 NAFC Gold Certification, making NAFC a natural industry-incumbent peer for benchmarking, partnership, and sector advocacy.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/shepherdshope
• Facebookfacebook.com/shepherdshope
• LinkedInlinkedin.com/company/shepherd-s-hope

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shepherd's Hope