Volunteero

What Volunteero does

Volunteero Ltd is a London-based, venture-backed SaaS company that operates a volunteer management platform for charities and nonprofits. Founded in 2020 by Ashley Staines (CEO) and Kedar Kasarekar (CTO), the platform centralizes recruitment, onboarding, scheduling, communication, reporting, and recognition into a single system, replacing the spreadsheet-based workflows that dominate volunteer coordination in the third sector. The product is delivered mobile-first, with native iOS and Android apps (ranked #1/#2 in app stores for volunteering search terms), a web application with full feature parity, and an exclusive volunteer marketplace (search.volunteero.org) that helps charities attract applicants. The platform serves 150+ organizations across the UK, Europe, and the US, with named deployments spanning elderly care (Age UK Gateshead, Age UK Reading), community services (VODA North Tyneside), food banks (Bow FoodBank, Feeding Families), hospices (Keech, Forget Me Not), healthcare (University Cancer and Blood Center), and major international events (FISU World University Games Winter).

The platform is built on React Native and VueJS, hosted on AWS infrastructure in Ireland, with databases not exposed to the public internet. Differentiating technical components include native GDPR-compliant instant messaging with a reported 90% open rate, automated badge recognition, an integrated Zapier middleware layer reaching 4,000+ applications, and a REST API with webhooks for real-time event notifications. Scheduled for 2026 release are three product additions: an AI-Powered Support Chat trained on each customer's own content corpus, an AI Analyse feature for surfacing common volunteer questions and resource gaps, and a native Learning Management System for in-platform training. The platform is GDPR compliant with EU data residency and pursuing ISO 27001 certification.

Volunteero monetizes via annual SaaS subscriptions with quote-based pricing tied to the number of active volunteers and staff managing volunteers; pricing is not publicly disclosed and requires a demo. The go-to-market is hybrid: product-led growth through app store presence and the self-serve marketplace drives organic volunteer acquisition, while a consultative enterprise sales motion supports larger organizations and major events requiring custom implementation. Implementation averages under four weeks. The company is backed by Antler (lead seed investor), Octopus Ventures (top-10 European VC), and angel investor Anne Marie-Huby, former co-founder of JustGiving, and has been recognized in the FT Tech Champions (2021), CivTech 7 Accelerator (2022), and Startups 100 Index 2025.

Name

Volunteero

Legal name

Volunteero Ltd

Website

https://volunteero.org

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

1–10 employees

Short description

Volunteero is a London-based SaaS platform that helps charities and nonprofits recruit, onboard, schedule, and engage volunteers, serving 150+ organizations across the UK, Europe, and the US.

Ownership category

akta.pro rank

Product category

Volunteer Management Software

SIC

Services-Prepackaged Software (7372), Services-Social Services (8300)

akta.pro primary industry

Volunteerism, Service-Learning & Community Service (EDALAHAG)

akta.pro secondary industries

Public Health & Medical Volunteering Programs (EDAIAGAC), Volunteer & Companion Support Services (Hospice Volunteer Programs) (HSABAFAO)

Keywords

• Volunteer management software
• Nonprofit software
• Volunteer engagement platform
• Charity management software
• Volunteer recruitment platform

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Volunteero operates as a SaaS platform with personalized quote-based pricing based on number of active volunteers and staff managing volunteers. Pricing is not publicly disclosed and requires a demo and custom quote calculation. The platform is designed for charities and nonprofits with volume-based pricing tiers.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Volunteero is a SaaS volunteer management platform that enables charities and nonprofits to recruit, onboard, schedule, communicate with, and engage their volunteers. The offering includes a web-based admin dashboard, native iOS and Android volunteer apps, AI-powered volunteer support, an exclusive volunteer marketplace, and hands-on implementation services with quote-based subscription pricing tied to active volunteer and staff counts.

Product overview

Volunteero is a volunteer management software platform for charities and nonprofits combining recruitment, scheduling, e-learning, and rewards. The core platform includes a web-based admin dashboard with unlimited database, shift/mission management, automated onboarding workflows, real-time reporting, and AI-powered support. The native mobile app (iOS/Android) enables volunteers to search opportunities, apply, claim missions, chat, submit reports and expenses, and view badges. The exclusive Marketplace helps UK clients attract up to 20% more applicants. Key features include native instant messaging (90% open rate), automated badge recognition, AI-powered support chats and AI Analyse for insight generation, and a native e-learning module (in development). Implementation includes hands-on training with average time under 3 weeks. All features are user-configurable with unlimited use included for all clients.

Differentiator

Problem solved

Functional benefit

Products and services

• Volunteero Volunteer Management Platform SaaS volunteer management system for charities and nonprofits combining recruitment, onboarding, scheduling, instant in-app chat, automated badge recognition, real-time reporting and integrations. Targeted at charity volunteer managers.
• Volunteero Mobile App Native iOS and Android app for individual volunteers to find opportunities, apply, claim missions, submit reports and expenses, chat with staff, and view earned badges.
• Volunteero Marketplace Exclusive online marketplace where Volunteero client charities post volunteer roles and prospective volunteers search and apply. Drives 20-120% more applicants for client charities.
• Implementation and Training Services Hands-on onboarding service for clients including 1-on-1 implementation sessions, data migration from legacy systems, dedicated account manager, and ongoing support with under 30-minute average response time.
• AI-Powered Support Chat AI agent trained on an organization's own content (policies, FAQs, training materials) that gives volunteers instant real-time answers and is reported to reduce coordinator workload by 2-10 hours per week with 80-90% volunteer satisfaction on responses.
• Native E-Learning Module Built-in learning management system that delivers training within automated onboarding journeys with automatic progress tracking, renewal handling, and ongoing compliance training.

Quantifiable outcome

• 60-75% reduction in time managing volunteers
• +9 more outcomes

Named customers16 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability6 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core and minor.

• CivTechcoreStrategic or Co-development Partner · 3 October 2022Selected for CivTech 7 accelerator program focused on solving public sector challenges in Scotland. CivTech connects public sector organizations with innovative tech solutions. The program provided access to public sector opportunities and mentorship.
• ZapiercoreTechnology or IntegrationMiddleware integration partnership enabling Volunteero clients to connect with over 4000 applications via automated workflows (Zaps). No coding knowledge required. Supports triggers like new volunteer sign-ups and actions like adding rows to Google Sheets or sending Slack notifications.
• Custom Integration PartnersminorImplementation/ SI/ Consulting PartnerNetwork of vetted partners that help clients create custom integrations tailored to their specific needs. Partners build integrations with CRMs, project management tools, reporting systems, and communication platforms. Comes with upfront development cost and ongoing support fee.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

• Xx.com/volunteeroapp
• Facebookfacebook.com/volunteero
• LinkedInlinkedin.com/company/volunteeroapp

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volunteero