SDI Presence

What SDI Presence does

SDI Presence is a Chicago-based IT consultancy and managed services provider founded in 1995 that modernizes and operates IT environments for mid-sized and enterprise organizations in regulated, mission-critical industries. The company serves government (SLED), utilities, aviation, transportation, public safety, commercial real estate, banking/financial services, and manufacturing clients across the U.S. Midwest, West Coast, and Southeast, supported by offices in Chicago, Atlanta, Sacramento, and Southern California and a roster of 350+ utilities and government customers. SDI markets itself as an Elite ServiceNow partner and runs a distinctive apprenticeship-based delivery sub-brand called Xchange, which it operates as employer of record to embed apprentices directly into live enterprise engagements (e.g., Peoples Gas pipe replacement program and Northern Trust ServiceNow delivery).

Core offerings include IT Managed Services, ServiceNow Integration (ITSM, Hardware Asset Management, platform upgrades, and AI-enabled service management via Now Assist and agentic workflows), Enterprise Asset Management (with predictive maintenance integrated with IoT sensors and analytics), and Enterprise Data & AI services (data governance, AI readiness assessments, and enterprise data strategy). The underlying technology stack spans ServiceNow as the primary platform, Microsoft 365 (including Copilot readiness work), multi-cloud environments (AWS, Microsoft Azure, Oracle Cloud Infrastructure), and a multi-vendor network platform footprint (Cisco, Palo Alto, Fortinet, Juniper, Arista, Aruba). Complementary capabilities include Infrastructure Services, End-User Services & Support, Public Safety Technology, and Advisory & Consulting.

The business model combines recurring managed services revenue (24x7x365 IT operations, infrastructure management, end-user support) with project-based professional services and advisory work, plus platform-aligned ServiceNow and AI services. Go-to-market is predominantly direct enterprise field sales with vertical-dedicated Account Executives (e.g., Illinois SLED), supplemented by strategic alliances such as the TAG Education Collaborative partnership in Georgia and WRITA membership in the Western U.S. Distribution is supported by content marketing, LinkedIn and other social channels, industry events (Knowledge 2026, Airports@Work, TAGit), and PR distribution via PR Newswire. The company is privately held (SDI Presence LLC, Illinois) with ABRY Partners as a disclosed growth-equity sponsor and no public listing.

Name

SDI Presence

Legal name

SDI Presence LLC

Website

https://sdipresence.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

251–500 employees

Short description

SDI Presence is a Chicago-based IT consultancy and managed services provider serving government, utilities, aviation, transportation, and regulated industries through ServiceNow integration, managed IT services, Enterprise Asset Management, and Enterprise Data & AI, supported by a distinctive Xchange apprenticeship-integrated delivery model.

Ownership category

akta.pro rank

Product category

IT Managed Services

NAICS

Computer Systems Design Services (541512), Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Identity & Access Management (IAM) Administration Services (BPAEABAJ)

akta.pro secondary industry

Enterprise Architecture & IT Operating Model (BPAHAEAB)

Keywords

• IT managed services
• ServiceNow integration
• Enterprise asset management
• IT consulting services
• Government technology services

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. IT Managed Services: Comprehensive IT solutions for organizations of all sizes, including 24x7x365 support, infrastructure management, and end-user computing
2. Professional Services / Advisory & Consulting: Technology advisory, consulting, implementation, and operational support for mission-critical environments
3. ServiceNow Integration and Platform Services: Elite ServiceNow partner delivering platform implementation, AI-enabled service management, and operational support
4. Enterprise Asset Management: EAM solutions for asset-intensive operations including utilities, transportation, and public infrastructure

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Core offering

SDI Presence is an IT consultancy and managed services provider that delivers comprehensive IT modernization, managed services, and technology consulting for mid-sized and enterprise organizations in regulated and mission-critical environments. Its core offerings include IT Managed Services (24x7x365 infrastructure and end-user support), ServiceNow integration (Elite partner), Enterprise Asset Management (EAM) for asset-intensive industries, Enterprise Data & AI services for AI readiness, and the proprietary Xchange apprenticeship-integrated delivery model that embeds apprentices into enterprise engagements.

Product overview

SDI Presence operates as an IT consultancy and managed services provider offering a portfolio of interconnected technology services rather than a single unified software product. The core offering centers on IT Managed Services complemented by specialized ServiceNow integration capabilities (as an Elite partner), Enterprise Asset Management with predictive maintenance capabilities, and Enterprise Data & AI services for AI readiness and governance. Additional services include Infrastructure Services, End-User Services & Support, Advisory & Consulting, Public Safety Technology, and Xchange (an apprenticeship-based delivery model). These services work together to deliver end-to-end technology modernization for mission-critical environments in government, utilities, aviation, transportation, and regulated industries.

Differentiator

Problem solved

Functional benefit

Brands

• Xchange: A first-of-its-kind onshore IT project delivery model operating with SDI Presence as employer of record. Xchange embeds apprentices directly into live enterprise engagements to deliver high-quality outcomes while developing next-generation technology talent.

Products and services

• IT Managed Services Comprehensive IT infrastructure and user support including data center management, end-user computing, network operations, and 24x7 help desk services for organizations of all sizes.
• ServiceNow Integration Elite ServiceNow partner offering ITSM implementation, Hardware Asset Management, platform upgrades, and AI-enabled service management solutions for mission-critical environments.
• Enterprise Asset Management EAM solutions integrating preventive and predictive maintenance strategies, GIS architecture, and IoT-enabled asset monitoring for utilities, transportation, and infrastructure organizations.
• Enterprise Data & AI Data governance, AI readiness assessments, and enterprise data strategy services helping organizations prepare for generative AI and machine learning implementations.
• Public Safety Technology Advanced technology solutions for public safety agencies including emergency management, law enforcement systems, and incident response coordination.
• Advisory & Consulting Strategic technology advisory services for IT assessment, ERP selection, digital transformation, and organizational change management.
• Xchange Onshore IT project delivery model embedding apprentices directly into enterprise client engagements, operating with SDI as employer of record for talent, compliance, and delivery accountability.
• Infrastructure Services End-to-end infrastructure services covering data center management, cybersecurity, network management, and cloud infrastructure for hybrid and multi-cloud environments across AWS, Azure, and OCI.
• End-User Services & Support Service desk support, IT asset lifecycle management, application managed services, and field service with 24x7 monitoring and continuous service improvement.

Quantifiable outcome

• 87% Customer Satisfaction Score (CSAT)
• +3 more outcomes

Named customers10 records

Segments8 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability8 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and flagship.

• XchangecoreStrategic or Co-development Partner · 5 May 2026Xchange is a first-of-its-kind onshore IT project delivery model backed by SDI Presence as employer of record. The model embeds apprentices directly into live enterprise engagements to deliver high-quality outcomes while developing next-generation technology talent. Major engagements include Peoples Gas Pipe Retirement Program and Northern Trust ServiceNow delivery.
• Peoples GasflagshipImplementation/ SI/ Consulting Partner · 5 May 2026Xchange Chicago apprentices joined Peoples Gas Pipe Retirement Program in March 2026, supporting the long-term initiative to replace over 1,000 miles of aging cast-iron and ductile-iron pipelines beneath Chicago with modern infrastructure by 2035. Eight apprentices support project controls and analytical roles in this critical infrastructure modernization program.
• Northern TrustflagshipImplementation/ SI/ Consulting Partner · 5 May 2026Xchange secured a direct ServiceNow engagement with Northern Trust, one of the world's leading financial services firms. The engagement validates the scalability and effectiveness of the apprenticeship-integrated delivery model in complex, regulated enterprise environments.
• Technology Association of Georgia's TAG Education Collaborative (TAG-Ed)coreStrategic or Co-development Partner · 30 April 2026Partnership to launch a technology apprenticeship program in Georgia providing participants with hands-on training, industry-recognized skills development, and direct employment access across IT service management, cybersecurity, AI, and project management roles. The partnership addresses critical talent shortages for Georgia employers while creating pathways to family-sustaining wages in technology careers. SDI presented a contribution to TAG-Ed during the TAGit Global Innovation Cup Golf Tournament on June 22, 2026.
• Western Regional Innovation & Technology Alliance (WRITA)coreStrategic or Co-development Partner · 18 March 2026Membership in WRITA strengthening engagement with public sector and technology leaders across the Western United States. WRITA brings together forward-thinking government and industry leaders committed to advancing innovation, operational excellence, and secure technology modernization. SDI plans to actively participate in knowledge-sharing initiatives, industry forums, and collaborative programs.

Scale indicators9 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Slalom: Mid-market technology consulting and ServiceNow Elite partner with strong regional/multi-vertical presence. Closely comparable to SDI in size, ServiceNow-centric delivery model, and hybrid consulting/MSP positioning.
• CDW: Major US technology solutions provider serving mid-market and enterprise with managed services, hardware, and ServiceNow-related capabilities; headquartered near SDI in Chicago metro. Directly comparable given similar enterprise/government customer base and MSP offerings.
• Insight Enterprises: Global IT solutions and managed services provider with strong public-sector and enterprise footprint; comparable to SDI in scale and service portfolio breadth (managed services, cloud, AI advisory).
• SHI International: Large US IT solutions and services company serving enterprise and public sector with managed services, hardware/software procurement, and ServiceNow practice. Overlapping customer profile with SDI.

Broad incumbents

• Optiv: Large cybersecurity-focused MSSP and solutions provider with strong regulated-vertical presence. Comparable to SDI on the cybersecurity and managed services side of the portfolio.
• Unisys: Established IT services and managed services provider with deep public-sector and regulated-industry footprint. Overlaps with SDI's government, utilities, and transportation verticals.
• Science Applications International Corporation (SAIC): Large government IT services and systems integrator focused on federal/state/local government modernization. Comparable in mission-critical public-sector managed services and IT modernization focus.
• Deloitte (ServiceNow practice): Global Big 4 with major ServiceNow Elite practice serving regulated industries and government; a senior SDI ServiceNow delivery hire came from Deloitte. Comparable on consulting/implementation side.
• KPMG (ServiceNow practice): Big 4 advisory firm with significant ServiceNow transformation practice. Comparable in enterprise ServiceNow delivery and regulated-industry advisory work.
• NTT Data: Global IT services and managed services provider with strong public-sector and US presence. Overlaps with SDI on managed IT, ServiceNow, and infrastructure services to regulated clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/sdipresence
• Facebookfacebook.com/SDIPresence
• LinkedInlinkedin.com/company/243540
• Instagraminstagram.com/sdipresence

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SDI Presence