What Zhong An does

Zhong An Online P&C Insurance Co., Ltd. (众安在线财产保险股份有限公司), founded in October 2013 in Shanghai, is China's first internet-only property and casualty insurance company and operates exclusively through digital channels with no physical branches. Listed on the Hong Kong Stock Exchange (ticker: 06060) since September 28, 2017, the company sells health, accident, auto, consumer finance, pet, and digital-lifestyle insurance products directly through its website, mobile app, WeChat mini-programs, and embedded ecosystem partnerships. The firm serves over 500 million cumulative users with a cumulative policy count exceeding 518 billion and underwrites 6.2 million small and micro enterprises.

Zhong An's technology stack is anchored by three proprietary platforms: the Wujieshan (无界山) cloud-native infrastructure (evolved to version 2.0 in 2019), the Graphene next-generation insurance core system (launched 2018), and the Lingxi (灵犀) AI mid-platform — supplemented by the Zhongyou Lingxi AIGC platform launched in 2023 as China's first insurance-industry generative AI application suite. AI capabilities span audio (98% ASR accuracy), text (90%+ semantic recognition), video (auto-claims video analysis), structured data (90% health-claims recognition pass rate), and multimodal generative workflows across 70+ production robots handling approximately 50 million monthly calls. The company underwrites through four primary ecosystems — health, digital lifestyle, consumer finance, and automotive (co-insured with Ping An) — and monetizes via three revenue streams: insurance premium income, technology output services (exported to ~1,000 external clients domestically and internationally), and customized enterprise/B2B solutions.

Revenue is generated primarily through recurring annual insurance premiums, supplemented by licensing-style technology output revenue and enterprise subscription contracts. In 2024, total premium income reached RMB 334.17 billion (approximately $46.2 billion USD per Fortune China 500), with net profit of RMB 603 million (+105.4% YoY). Distribution combines product-led growth through self-serve digital channels with OEM/embedded insurance inside partner platforms, enterprise field sales via the ZhongAn Open Platform (open.zhongan.com), and international technology exports through partnerships with firms such as Japan's SOMPO and SoftBank Vision Fund. Key wholly-owned subsidiaries include ZhongAn Technology (tech export, est. 2016), ZhongAn International (overseas platform, est. 2017), ZA Bank (Hong Kong's first virtual bank, launched 2020), and Nuanwa Technology (health data ecosystem).

Name

Zhong An

Legal name

众安在线财产保险股份有限公司

Website

https://zhongan.com

Company type

Public

Founded year

2013

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Zhong An is China's first internet-only property and casualty insurer, selling health, accident, auto, and digital-lifestyle insurance entirely through proprietary AI-powered platforms to over 500 million users and enterprise clients across China and select overseas markets.

Ownership category

akta.pro rank

Product category

Internet Insurance

NAICS

Direct Property and Casualty Insurance Carriers (524126), Direct Health and Medical Insurance Carriers (524114), Insurance Carriers (5241)

SIC

Fire, Marine & Casualty Insurance (6331), Accident & Health Insurance (6321)

akta.pro primary industry

Personal Accident Insurance (Injury, Disability & Income Benefit) (FSAJAJAD)

akta.pro secondary industries

Small Business BOP (Main Street) (FSAJAFAA), Travel & Accident (Non-Life) Insurance (FSAJAMAN)

Keywords

• Internet insurance
• Online insurance platform
• Digital insurance products
• Insurtech solutions
• Health insurance

Headquarters

HQ city

Shanghai

HQ country

China

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Insurance Premium Income: Primary revenue from insurance premiums across health, digital lifestyle, consumer finance, and automotive ecosystems. Premium income reported with double-digit growth in both premium income and profitability in 2025.
2. Technology Output Services: Revenue from providing technology solutions and products to external clients. Technology outputs include insurance system platforms, AI solutions, and digital transformation services to banks, insurance companies, securities firms, and internet platforms domestically and internationally.
3. Corporate Solutions and Services: Revenue from enterprise customers including group insurance, employee benefits platforms, and customized industry solutions for sectors like catering, healthcare, pet, digital hardware, sports, travel, and financial services.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Zhong An is China's first internet-only insurance company, offering a comprehensive suite of insurance products—including health, accident, auto, pet, travel, and consumer-goods coverage—distributed entirely through online and mobile channels without physical branches. The company combines proprietary AI-driven underwriting and claims systems with an open technology platform that enables ecosystem partners to embed and distribute insurance products to their user bases.

Product overview

Zhong An operates as a comprehensive digital insurance ecosystem with multiple integrated products and technology platforms. The core insurance portfolio includes health insurance products (尊享e生, 众民保), accident insurance, auto insurance, pet insurance, and property insurance. Technology platforms include 众有灵犀 AI mid-platform powering 70+ active robots for business automation, Graphene insurance core system, and 无界山 technology platform. The ecosystem encompasses subsidiaries including 众安科技 for technology output, 暖哇科技 for health ecosystem data services, 众企安链 for supply chain finance, and ZA Bank virtual banking services. The 众安开放平台 enables partner integrations through insurance product APIs. The company offers B2B solutions across 10+ industry verticals including healthcare, automotive, travel, pet, and flexible employment sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Zun Xiang E Sheng (尊享e生) Health Insurance
• Zhong An Auto Insurance (众安车险)
• Accident Insurance
• Pet Insurance
• Travel Insurance
• Return Shipping Insurance (退货险)
• Mobile Phone Screen Damage Insurance (碎屏险)
• Zhong An Open Platform

Quantifiable outcome

• Fastest claims settlement in 15 seconds using AI-powered processing
• +5 more outcomes

Named customers1 record

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability11 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• SOMPO (Japan)coreTechnology or Integration · 1 January 2018First international technology partnership with Japanese property insurance company SOMPO, marking Zhong An's first overseas technology export. SOMPO adopted Zhong An's technology solutions for digital insurance transformation.
• 暖哇科技 (Nuanwa Technology)coreStrategic or Co-development PartnerDeep integration connecting health insurance with medical ecosystem services, directly linking hospitals and health commission platforms. Accumulated over 2,000 special disease data points and 26 million medical knowledge base entries.
• 众企安链 (Zhongqi Anlian)minorStrategic or Co-development PartnerSupply chain finance comprehensive service solution provider helping optimize enterprise supply chain management, accurately identifying financial risks and solving financing difficulties for small and micro enterprises.
• 平安保险 (Ping An Insurance)coreStrategic or Co-development PartnerJoint co-insurance model partnership for motor vehicle insurance (保骉车险), covering vehicle damage, personal injury, and vehicle theft across 36 regions in China.
• 复旦大学 (Fudan University)minorStrategic or Co-development PartnerJoint establishment of Blockchain and Information Security Joint Laboratory in 2016 for research collaboration in insurance technology.
• Ping An (as benchmark comparison)minorOthersPing An is mentioned alongside Zhong An as examples of Chinese insurers executing technology convergence strategies through digital platforms and ecosystem partnerships.
• 铂生生物 (Platinum Biologics)coreStrategic or Co-development PartnerStrategic partnership where Zhong An will include the stem cell therapy drug 睿铂生 (Aimituose Injection) in its core health insurance product coverage, providing patients with access to innovative treatments.
• 众安国际 (Zhong An International)coreStrategic or Co-development PartnerEstablished in 2017 as Zhong An's international development platform to explore fintech and insurtech business development, cooperation, and investment opportunities in overseas markets.
• DXC Technology (as industry peer reference)minorOthersDXC Technology is mentioned as an industry peer making portfolio enhancements for digital policy administration and claims modernization. Listed alongside Zhong An in AI in insurance market analysis.

Scale indicators12 records

Recent moves9 records

Expansion highlights6 records

Direct peers

• Acko: India's leading digital-first insurance company, initially backed by Amazon and other tech investors. Acko mirrors Zhong An's playbook of embedded insurance distribution through digital ecosystems, AI-powered claims, and a brand built on superior customer experience relative to traditional insurers.
• Lemonade: US-listed digital-first insurance company using AI and behavioral economics to underwrite and serve customers entirely through mobile apps. Lemonade is the closest international comparable to Zhong An's internet-only model, AI-driven underwriting approach, and B Corp-style brand positioning targeting younger consumers.
• Root Insurance: US-based auto insurance company that uses mobile-first technology and AI-driven underwriting based on driving behavior. Root is comparable to Zhong An in its digital-first distribution, telematics/data-driven underwriting, and focus on disrupting a specific insurance vertical (auto) through technology rather than agents.

Broad incumbents

• AIA Group: Pan-Asian insurance giant and one of the largest life and health insurers in Greater China and Southeast Asia. AIA represents the incumbent benchmark for health and protection insurance product depth, agency/distribution scale, and embedded value growth across the same Asian geographies where Zhong An is expanding.
• PICC (People's Insurance Company of China): China's largest state-owned property and casualty insurer, ranked #1 in domestic P&C premium volume (where Zhong An ranks #8). PICC represents the traditional incumbent benchmark that Zhong An's internet model is disrupting, and is a natural comparable for assessing Zhong An's market share trajectory.
• Ping An Insurance: China's largest insurance conglomerate and Zhong An's strategic co-insurance partner for auto insurance across 36 regions. Ping An is both a major shareholder-adjacent entity and direct competitor as it rapidly digitalizes its own insurance distribution, making it the closest incumbent benchmark for scale, ecosystem strategy, and technology convergence in Chinese insurance.
• Ant Insurance (Ant Group): Ant Group was a co-founder of Zhong An and operates its own major internet insurance platform embedded across Alipay's ecosystem. Ant Insurance represents both the strategic origin of Zhong An's ecosystem model and the most formidable direct competitor given its distribution scale across Alibaba-affiliated commerce and fintech flows.

Emerging players

• PolicyBazaar (PB Fintech): India's largest insurance aggregator and InsurTech platform, listed on Indian stock exchanges. Comparable to Zhong An as an internet-native insurance platform disrupting traditional distribution, though operating as a marketplace/brokerage rather than a direct P&C underwriter.
• Waterdrop Inc. NYSE-listed Chinese insurance technology company operating a crowdfunding platform for mutual aid and an insurance marketplace. Waterdrop is comparable to Zhong An as a fellow Chinese internet insurance player, though focused more on health mutual aid and brokerage rather than primary underwriting.

Regional players

• SOMPO Holdings: Japanese property and casualty insurer that became Zhong An's first international technology export customer in 2018. Comparable as a Japanese P&C incumbent undergoing digital transformation, and as the reference customer validating Zhong An Technology's international B2B technology platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/zhonganfintech

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries4 records

Funding overview

Funding rounds3 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Zhong An