Neighborhood Service Organization

What Neighborhood Service Organization does

Neighborhood Service Organization (NSO) is a Detroit-based 501(c)(3) nonprofit health and human services agency founded in 1955 that delivers integrated housing, behavioral health, primary care, and wraparound support services to vulnerable populations across Wayne and Oakland counties. The organization serves approximately 12,000 people annually and operates from four Detroit-area facilities, anchored by the $50 million NSO Bell Building (155 permanent supportive housing apartments with on-site health clinic, intensive case management, and support services) and the $22 million Detroit Healthy Housing Center (56 low-barrier emergency shelter beds plus 17 medical respite beds). NSO also operates four 360 Neighborhood Wellness Centers functioning as Certified Community Behavioral Health Clinics (CCBHCs), administers the regional Coordinated Assessment Model (CAM) referral system for Detroit, Highland Park, and Hamtramck, and runs a Medical Respite program, Older Adult Services, Life Choices well-being programs, and the Starshine Theatre Workshop.

NSO's service delivery is built on a housing-first model with co-located clinical and social services — a model enabled by approximately $72 million of purpose-built real estate and a workforce of 200+ employees at the Bell Building alone (251-500 firm-wide). The organization is governed by a board of directors under President and CEO Linda Little, with no parent company. Revenue comes from a mix of government grants and contracts (including HUD-aligned programs, Medicaid-funded CCBHC services, and City of Detroit development partnerships), foundation and corporate grants (notably a $1.1 million Centene/Meridian grant in May 2024 for Medical Respite), individual and corporate donations, and event-based fundraising (Handlebars for the Homeless bicycle tour, Community of Hope concert weekend, galas, Kroger Community Rewards). Clients receive services at no direct cost.

Beyond direct service, NSO has expanded into advocacy and convening roles: it launched the #DontTouchMe survivor-led movement to end child abuse in April 2025 alongside The Silent Majority podcast and a coalition of ten partner organizations, co-hosts the Hometown Summit housing policy conference (featuring former HUD Secretary Marcia L. Fudge in 2026), and is the operating partner on the City of Detroit's $80 million Sanctuary at Brewster development (211 new affordable and supportive housing units in Brush Park, announced November 2025). The organization discontinued its Community Outreach for Psychiatric Emergencies (COPE) program effective November 16, 2025, transferring that responsibility to Detroit Wayne Integrated Health Network (DWIHN).

Name

Neighborhood Service Organization

Legal name

Neighborhood Service Organization

Website

https://nso-mi.org

Company type

Private

Founded year

1955

Operating status

Operating

Headcount range

251–500 employees

Short description

Detroit-based 501(c)(3) nonprofit founded in 1955 that provides integrated housing, behavioral health, primary care, and wraparound services to approximately 12,000 vulnerable individuals annually across Wayne and Oakland counties through four wellness centers and supportive housing facilities.

Ownership category

akta.pro rank

Product category

Community Health and Human Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Community Food and Housing, and Emergency and Other Relief Services (6242), Emergency and Other Relief Services (624230)

SIC

Services-Social Services (8300), Operators Of Apartment Buildings (6513)

akta.pro primary industry

Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ)

Keywords

• Homeless services
• Behavioral health
• Permanent supportive housing
• Medical respite care
• Community wellness

Headquarters

HQ city

Detroit

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Grant Funding: Primary revenue from government and foundation grants including the $1.1 million grant from Meridian in Michigan/Centene Foundation for Medical Respite program
2. Individual and Corporate Donations: Donations from individuals and corporate sponsors through fundraising campaigns, events, and direct giving
3. Event-based Fundraising: Revenue from events such as Handlebars for the Homeless bicycle tours, Community of Hope concerts, galas, and annual celebrations

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

Neighborhood Service Organization is a Detroit-based 501(c)(3) nonprofit that delivers integrated health and human services to vulnerable populations across Wayne and Oakland counties. Its core offering combines permanent supportive housing, emergency shelter, integrated primary and behavioral healthcare, and wraparound support services through co-located facilities and community-based programs, serving approximately 12,000 people annually.

Product overview

Neighborhood Service Organization (NSO) is a Detroit-based integrated health and human service agency that operates as a non-profit organization rather than a technology product company. The organization delivers community-based services through a portfolio of interconnected programs organized into three main service pillars: Housing Services (including the NSO Bell Building with 155 apartments, Detroit Healthy Housing Center with 56 emergency shelter beds, and homeless recovery services), Health Services (including four 360 Neighborhood Wellness Centers providing integrated primary care and behavioral health, Medical Respite for post-hospitalization care, and Coordinated Assessment Model for housing matching), and Well-Being Services (including Life Choices, Older Adult Services, and Starshine Theatre Workshop). Additional initiatives include the #DontTouchMe child abuse advocacy movement and The Silent Majority podcast. NSO serves 12,000 people annually across Wayne and Oakland counties.

Differentiator

Problem solved

Functional benefit

Brands

• #DontTouchMe: A survivor-led movement launched by NSO to end child abuse and hold systems accountable, advocating for systemic change and justice reforms.
• 360 Neighborhood Wellness Centers
• Medical Respite
• Detroit Healthy Housing Center (DHHC)
• The Silent Majority Podcast

Products and services

• 360 Neighborhood Wellness Centers Integrated primary care and behavioral health services delivered through four strategically located Certified Community Behavioral Health Clinics across metro Detroit for children, youth, adults, and families.
• NSO Bell Building (Permanent Supportive Housing) A 155-unit permanent supportive housing facility for formerly homeless adults, providing on-site mental health, addiction treatment, intensive case management, financial literacy, nutrition classes, and an integrated health care clinic.
• Detroit Healthy Housing Center (DHHC) A 22,000-square-foot low-barrier emergency shelter facility for 56 adults, including a 17-bed medical respite, integrated healthcare clinic, job readiness training, and wraparound social services.
• Medical Respite Program Post-hospitalization continuing care program serving approximately 165 homeless individuals annually, providing healthcare and housing stability support to reduce hospital readmissions.
• Coordinated Assessment Model (CAM) A coordinated entry system that triages, assesses vulnerability, and matches homeless individuals in Detroit, Highland Park, and Hamtramck to appropriate housing resources and interventions through the Detroit Continuum of Care.
• Homeless Recovery Services Comprehensive services that help homeless individuals obtain permanent housing, providing primary and behavioral healthcare, case management, and workforce development programming.
• Life Choices Community-based well-being services program supporting individuals and families in Metro Detroit through holistic approaches.
• Older Adult Services (OAS)
• Starshine Theatre Workshop Theatrical program providing creative expression, arts engagement, and therapeutic programming for program participants.
• Partners 4 Health Health services program delivered in partnership with other community organizations to expand access to care.

Quantifiable outcome

• 98% housing retention rate for permanent supportive housing placements
• +6 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

15 partnerships are on record, tiered major, supporting and core.

• Wayne County Community College District (WCCCD)majorStrategic or Co-development Partner · 1 July 2026Co-host of Hometown Summit: A Vision for Affordable Housing 2026, bringing together housing, government, finance, development, education, and community services leaders.
• The Heat and Warmth Fund (THAW)majorStrategic or Co-development Partner · 16 June 2026THAW, a Detroit-based nonprofit, named former NSO Chief Community Impact Officer Katrina McCree as CEO. McCree previously secured over $8 million in funding at NSO and helped close a funding gap for Detroit's Healthy Housing Campus.
• City of DetroitmajorStrategic or Co-development Partner · 14 November 2025City-initiated $80 million development project (The Sanctuary at Brewster) bringing 211 new units of affordable and permanent supportive housing to Brush Park, in partnership with NSO for serving residents facing homelessness.
• Alternatives for GirlssupportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• Authority HealthsupportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• Black Family DevelopmentsupportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• Dunamis ChargesupportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• Franklin Wright SettlementssupportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• Detroit Service Learning DistrictsupportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• SASHA CentersupportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• BLOOM Transformation CentersupportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• The YunionsupportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• Community Health and Social Services (CHASS)supportingStrategic or Co-development Partner · 3 April 2025Initial supporter of NSO's #DontTouchMe movement to end child abuse and advocate for justice system reforms.
• The Right Productions, Inc.majorStrategic or Co-development Partner · 2 August 2024Partner in Community of Hope weekend collaboration, designing and producing the two-day Concert of Hope featuring Grammy award/nominated artists.
• Detroit Wayne Integrated Health Network (DWIHN)coreStrategic or Co-development PartnerReferral partner for individuals needing COPE (Community Outreach for Psychiatric Emergencies) services. DWIHN handles psychiatric emergency services for Detroit-Wayne County.

Scale indicators16 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Cass Community Social Services: Detroit-based 501(c)(3) nonprofit that provides housing, food, and health services to homeless and low-income populations, operating similarly to NSO in metro Detroit with an integrated housing-and-care model.
• Coalition on Temporary Shelter (COTS): Detroit-area nonprofit operating emergency shelter, transitional housing, and supportive services for homeless individuals and families—directly comparable in mission, geography, and target population to NSO's DHHC and homeless recovery programs.
• Southwest Solutions: Detroit-based human services nonprofit offering housing, behavioral health, and community development programs—overlapping with NSO's integrated housing-plus-health service model in the same metro Detroit footprint.
• Community Housing Network: Michigan-based nonprofit specializing in supportive housing and homelessness prevention, providing rental assistance, case management, and housing placement—closely aligned with NSO's permanent supportive housing and Coordinated Assessment Model.
• Detroit Rescue Mission Ministries: Detroit-based faith-affiliated nonprofit providing emergency shelter, transitional housing, meals, and recovery services to homeless and vulnerable populations—a direct operational and geographic peer to NSO.

Broad incumbents

• Catholic Charities of Southeast Michigan: Regional Catholic Charities affiliate providing a broad portfolio of housing, behavioral health, and family services across Southeast Michigan—larger, multi-service peer with overlapping programs in the same geography as NSO.
• Salvation Army Eastern Michigan: National faith-based nonprofit with a major Detroit presence delivering shelter, food, addiction recovery, and case management—competes with NSO for similar vulnerable clients in metro Detroit and across the region.
• Volunteers of America Michigan: Michigan affiliate of a national nonprofit providing housing, behavioral health, and supportive services for vulnerable populations—a broader incumbent with similar mission and overlapping programs to NSO.

Emerging players

• Star Commonwealth: Michigan-based nonprofit serving at-risk youth, families, and young adults through residential and community programs—an emerging player with partial overlap to NSO's family and well-being services, focused on a specific population segment.

Others

• Mental Health Association of Michigan: Michigan advocacy and service organization focused on behavioral health systems reform and provider support—an adjacent ecosystem peer to NSO's behavioral health and CCBHC operations, rather than a direct service competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/NSO-Detroit
• Facebookfacebook.com/nso.michigan

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds2 records

Investors3 records

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Neighborhood Service Organization