makepositive
- Company typePrivate
- Founded2003
- HeadquartersLondon, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingServices
makepositive firmographics
Firmographics- Name
- makepositive
- Legal name
- Sabio Group
- Website
- https://makepositive.com
- Company type
- Private
- Founded year
- 2003
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
makepositive industry classification
Industry- Product category
- IT and CX Consulting Services
- NAICS
- Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)
- SIC
- Services-Management Consulting Services (8742), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Customer Experience (CX) & Digital Experience (BPAHAEAC)
Keywords
Where makepositive is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Markets served
makepositive business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Distribution channels1 record
Marketing channels4 records
makepositive product offering
Product offeringCore offering
Makepositive is a UK-based business and technology consultancy that delivers innovation, cloud engagement, and platform solutions to enterprise customers. The firm provides professional services across Customer Experience (CX), organised into three core service pillars — Discovery, Transformation, and Optimisation — supported by deep expertise in AI and Automation, Workforce Optimisation, Contact Centre Performance, CRM (Salesforce and ServiceNow), Compliance and Monitoring, and Cloud Migration. Its offerings are delivered through a partner ecosystem that includes Salesforce, ServiceNow, Genesys, Verint, Avaya, Amazon Connect, and Microsoft Dynamics 365.
Product overview
Sabio offers a portfolio of CX (Customer Experience) professional services delivered through three core service pillars — Discovery, Transformation, and Optimisation — supported by deep expertise across AI & Automation, Workforce Optimisation, Contact Centre Performance, Customer Relationship Management (CRM), Compliance & Monitoring, and Cloud Migration. The company operates as a systems integrator and managed services provider, working with technology partners including Salesforce (Service Cloud Voice), Amazon Connect, Genesys, Avaya, Google Cloud, Twilio, and Verint to deliver omnichannel CRM, contact centre, and AI-powered customer experience solutions to enterprise clients.
Differentiator
Problem solved
Functional benefit
Brands
- sabio.ai: AI and automation platform offered by Sabio Group
Products and services
- Customer Experience (CX) Professional Services End-to-end CX consulting delivered through three core pillars — Discovery (strategy and assessment), Transformation (implementation), and Optimisation (ongoing performance improvement) — for enterprise customers seeking to modernise customer experience.
- AI and Automation Consulting Consulting services applying AI and automation to customer experience use cases, helping organisations deploy intelligent automation across customer interactions.
- Workforce Optimisation Consulting Consulting and implementation services covering workforce optimisation tooling, processes, and analytics for contact centre and back-office operations.
- Contact Centre Performance Consulting Consulting focused on improving contact centre performance, leveraging partnerships with Genesys, Verint, Avaya, and Amazon Connect.
- CRM Consulting and Implementation Customer Relationship Management (CRM) strategy and implementation services, spanning Salesforce and Microsoft Dynamics 365 deployments.
- Compliance and Monitoring Consulting Compliance and monitoring services covering regulated customer interaction environments, delivered as consulting expertise across the firm's CX portfolio.
- Cloud Migration Consulting Cloud migration advisory and implementation services supporting customers moving legacy CX and contact centre workloads to cloud platforms.
Quantifiable outcome
- 66% faster resolution for Sweaty Betty
- +2 more outcomes
Companies that use makepositive
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
makepositive technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
makepositive partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SalesforcecoreSabio is Salesforce's leading UK Service Cloud Voice partner. They deliver omnichannel CRM solutions integrating Salesforce's customer data platform. Sabio provides implementation, customization, and optimization services for Salesforce tools including unified customer profiles, sales efficiency tools, marketing campaigns, and scalable support systems.
Recent moves5 records
Expansion highlights5 records
makepositive competitors and assessment
Company assessmentBroad incumbents
- Sabio Group: Parent/affiliated group that absorbed makepositive; competes in the same UK CX and Service Cloud Voice market and sets the strategic, capital and brand envelope within which makepositive operates.
- Publicis Sapient: Large digital transformation consultancy with a dedicated Salesforce practice; competes with makepositive on enterprise CX/CRM transformations but offers a much broader service portfolio.
- Capgemini Invent: Global consulting/SI with a Salesforce practice and contact-centre transformation capabilities (including Cloudreach); overlaps with makepositive on cloud migration and CX transformation engagements in the UK.
- Deloitte Digital: Big Four digital arm with a global Salesforce alliance; competes for the largest UK enterprise CX and CRM transformations and competes with makepositive on Salesforce Service Cloud deals.
- Accenture Song / Accenture Salesforce Business Group: Global SI with one of Salesforce's largest partner practices; overlaps with makepositive on Service Cloud Voice, AI and CX work but at much greater scale and with offshore delivery capability.
Direct peers
- Simplus (Infosys): Salesforce Summit Partner focused on CRM, CPQ and cloud implementations across multiple geographies; comparable to makepositive in being a specialist Salesforce delivery firm.
- Slalom: Global consultancy with a strong Salesforce and CX transformation practice serving mid-market and enterprise clients — directly competes for the same Service Cloud and CX modernization deals as makepositive.
- Persistent Systems: Specialist Salesforce and digital engineering partner serving enterprise clients globally; comparable to makepositive in being a focused implementation partner for Salesforce-led CX programs.
Regional players
- Contino (KPMG): UK-based cloud and DevOps consultancy, now part of KPMG, that competes with makepositive on enterprise cloud transformation and Salesforce-adjacent delivery.
- Cloudreach (Capgemini): UK-headquartered cloud transformation consultancy acquired by Capgemini; competes with makepositive on cloud migration and CX modernization work for UK enterprise customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights4 records
Customer concentration
makepositive social profiles
Digital presencemakepositive financial estimates
Financial estimateRevenue estimate
Valuation estimate
makepositive leadership team
Management profileNumber of profiles
Profiles2 records
makepositive funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
makepositive M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about makepositive
What does makepositive do?
Makepositive is a UK-based business and technology consultancy that delivers innovation, cloud engagement, and platform solutions to enterprise customers. The firm provides professional services across Customer Experience (CX), organised into three core service pillars — Discovery, Transformation, and Optimisation — supported by deep expertise in AI and Automation, Workforce Optimisation, Contact Centre Performance, CRM (Salesforce and ServiceNow), Compliance and Monitoring, and Cloud Migration. Its offerings are delivered through a partner ecosystem that includes Salesforce, ServiceNow, Genesys, Verint, Avaya, Amazon Connect, and Microsoft Dynamics 365.
Is makepositive a public or private company?
makepositive is a private company. It is classified as unknown and is currently operating.
When was makepositive founded?
makepositive was founded in 2003. It employs 101 to 250 people.
Where is makepositive based?
makepositive is headquartered in London, United Kingdom, in the Europe region.
Who are makepositive's main competitors?
Broad incumbents on record are Sabio Group, Publicis Sapient, Capgemini Invent, Deloitte Digital and Accenture Song / Accenture Salesforce Business Group. Direct peers are Simplus (Infosys), Slalom and Persistent Systems. Regional players are Contino (KPMG) and Cloudreach (Capgemini).
Does makepositive have an API?
No public API is recorded for makepositive.
What industry is makepositive in?
makepositive's product category is IT and CX Consulting Services. Its primary akta.pro industry code is BPAHAEAC, Customer Experience (CX) & Digital Experience. Its NAICS code is 541512 and its SIC code is 8742.